Korean Game Support (Bilingual) Representative

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Philippines

Effectively communicate with players to understand their needs and demands.

Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
Provide reports on community feedback, buzz, and viral coverage.
Maintain social network presence including Facebook, Twitter, and other social media platforms.
Highlight any players concerns and issues across social media and forums to the respective teams.
Data management and reporting on content, events, and activities.
Study and familiarize yourself with the game to learn the process and curves.
Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
Assist the immediate supervisor, team leader, or client with any tasks assigned from time to time.
Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.

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