We are seeking a highly organized and driven Customer Service & Administration team member to oversee daily operations across customer service, order processing, and internal administration.
This is a hands-on role requiring experience with MYOB or similar platforms like QuickBooks, SAP, or Xero, with excellent communication skills, and the ability to manage both people and processes efficiently.
You will play a key role in ensuring orders are processed accurately, customers are supported professionally, and internal systems run smoothly.
Key Responsibilities
Customer Service
- Manage all inbound customer enquiries (phone, email, online)
- Ensure high-quality, professional communication with hospitals, clinics, and customers
- Resolve escalations quickly and effectively
- Build and maintain strong customer relationships
Administration & Operations
- Undertake daily admin operations and workflow efficiency
- Manage order processing from purchase order through to invoicing
- Ensure accurate data entry and documentation across all systems
- Maintain internal records, pricing, and product information
MYOB & Accounts
- Process invoices and purchase orders in MYOB
- Manage inventory levels and stock adjustments
- Reconcile discrepancies and ensure financial accuracy
Key Requirements
- Proven experience in a similar admin / customer service role
- Strong working knowledge of MYOB or other similar platforms like QuickBooks, SAP, or Xero (invoicing, reporting)
- Excellent organizational and multitasking skills
- High attention to detail and accuracy
- Confident communicator with strong problem-solving ability
What We’re Looking For
- A person who can run the admin function
- Strong work ethic with a “get it done” attitude
- Ability to handle pressure and high-volume environments
What We Offer
- Stable, growing business with long-term opportunity
- Leadership role with real impact
- Supportive team environment
- Immediate start available
