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Return & Refund - Project Management

Shopee

2.8
71 reviews
Shopee
Job Type   /   Job Level
Full-time   /   Senior Executive
Company Location
Philippines
Job Description

  • Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience
  • Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving
  • Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership
  • Lead and manage high-impact, cross-functional projects from initiation to implementation
  • Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed

Requirements

  • Graduate of a 4 years Bachelor's Degree
  • 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
  • Master's degree in Business Administration (MBA) is an advantage
  • Excellent communication skills - able to communicate clearly and concisely
  • Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
  • Ability to develop strong relationships within the company and with third parties
  • Ability to demonstrate a high level of verbal and written English
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