Group Company: Union Bank of the Philippines
Designation: Customer Experience Manager
Office Location: UnionBank Plaza, Ortigas, Pasig City
Primary Summary: The Customer Experience Manager is a professional role that is primarily responsible for the implementation of the Customer Experience function / programs in partnership with the cross
Position Description
- Acts as the voice of the client across all channels, products, processes & services across the organization.
- Designs and improves the E2E client experience in partnership with the process owners
- Implements & manages the Client Obsession programs
- Manages the NPS survey, feedback and action planning to increase customer satisfaction, loyalty & advocacy
- Collaborate with the cross functional teams on complaints management.
Educational Qualifications Preferred
Required Certification/s: Project Management Service Quality Tools - Cross functional Process Mapping, Facilitation, Six Sigma, DMAIC Customer Service
