Job Summary
This role handles inbound inquiries, qualifies merchants, and guides them through onboarding. It ensures timely responses, supports activation, and escalates complex cases, helping maintain a smooth onboarding process and a strong sales pipeline.
Duties & Responsibilities
- Serve as the primary point of contact for inbound merchant inquiries across all inbound channels.
- Qualify inbound leads by understanding the merchants business model, payment requirements, transaction volume, and technical needs.
- Explain and demonstrate how Dragonpays payment solutions align with the merchants business needs.
- Guide qualified merchants through documentation, integration, and activation to ensure a smooth setup.
- Accurately track leads, communications, and onboarding status while performing timely follow-ups to prevent drop-offs.
Qualifications
- Bachelors degree in Business, Marketing, Finance, Economics, or a related field.
- 02 years of experience in sales, business development, or other customer-facing roles. Fresh graduates with strong communication skills are welcome to apply.
- Ability to understand basic product concepts, pricing, and merchant use cases with guidance.
- Basic understanding of payment flows, merchant onboarding processes, or API-based integrations.
- Organized, detail-oriented, and able to manage multiple tasks.
- Willing to work on-site in Marikina City.
