Job Description: Sr. Customer Support Executive
Location: Hyderabad
Experience: Min. 1 year in International Customer Support
Education: Graduate / Under-Graduate / 10th Pass
Role Overview
We are hiring a
Senior Customer Support Executive to handle international customer queries via calls, chats, or emails. The candidate must have excellent English communication skills and experience managing global customers.
Key Responsibilities
- Resolve customer issues efficiently (voice/chat/email).
- Provide accurate information and maintain customer satisfaction.
- Escalate complex cases and document interactions.
- Achieve quality and performance targets.
Requirements
- Minimum 1 year of experience in an international process (US/UK/Canada/Australia).
- Strong communication & problem-solving skills.
- Willingness to work in rotational shifts/night shifts.
Benefits
- Competitive salary + incentives
- Growth opportunities
