About Xerox Holdings Corporation
At Xerox,
we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Overview:
Empower customers by supporting innovative technologies at the intersection of hardware and software. As a Technical Support Specialist at Xerox, you'll tackle complex challenges and make a direct impact on product quality, customer satisfaction, and innovation.
What You’ll Do:
- Provide advanced technical support to field engineers, technicians, and product support staff
- Diagnose and resolve complex issues in electro-mechanical systems, computer hardware, or software
- Escalate product performance issues to design or software engineering teams with detailed documentation
- Participate in product installations and customer training as needed
- Deliver exceptional service in high-stakes, technical environments where first-level support has not resolved the issue
What You Need to Succeed:
- Experience troubleshooting and resolving issues in complex technical systems
- Knowledge of electro-mechanical equipment, IT systems, or enterprise software
- Strong analytical and problem-solving skills
- Clear communication skills for both technical and non-technical audiences
- Degree, diploma, or equivalent experience in a relevant technical field is preferred
