**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: L1 Tech Support
Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD
JOB ROLE & RESPONSIBILITIES:
- Provide end user technical support as needed from tickets received by
- phone, email, or customer portal
- Escalate tickets to tier 2 and tier 3 support technicians as needed
- Understanding of networking services such as DNS, DHCP, and ability to
- troubleshoot basic connectivity problems
- Workstation imaging
- Virus/Malware removal
- Maintain and update documentation
JOB REQUIREMENTS:
- 1-2 years providing IT support to end-users
- MUST have actual hands on experience with MSP
- Experience with administration of Office 365 and Office product suite
- Experience with administration of Active Directory, implementing
and troubleshooting Group Policy, and AD topologies
- Understanding of VoIP technologies, administration, and troubleshooting
- Knowledge of SaaS based products, and management of customer licenses
- Excellent communication skills both written and verbal
- Resourceful, and able to take initiative in a dynamic environment
- Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
o ITIL Foundation
o CompTIA A+
o CompTIA Net+
o CompTIA Security+
EXPERIENCE:
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
- Administering Office 365: 3 years (Required)
NOTE: Kindly take this Survey as part of our requirements: L1 Technical Support - Aptive Index Survey LINK
