XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.
Minimum Qualifications
Bachelor's degree or equivalent practical experience.
8 years of experience in program or project management, or managing cross-functional or cross-team projects.
8 years of experience in process engineering, business transformation, Artificial Intelligence (AI)/automation strategy, or a related operational field.
Experience in end-to-end workflow re-engineering, including the use of service blueprints and process mapping to manage organizational change.
Preferred Qualifications
Experience with leveraging quantitative and qualitative analysis to diagnose systemic issues, perform root cause analysis, and identify fundamental process transformations.
Experience with architecting end-to-end process models, including process maps, customer journey maps, and service blueprints to re-imagine workflows.
Experience with applying emerging technologies, such as AI and automation to build user-centric workflows.
Ability to execute a portfolio of transformation projects, navigate ambiguity from conception through implementation.
Excellent stakeholder management skills, with the ability to secure buy-in and drive organizational alignment across priorities.
