Hotel Rate Mapping & Onboarding Specialist
Contract: 20 – 30 hours per week
Timezone: Australia/Sydney
Hourly rate: depends on experience and location
About Roomstay
Roomstay.io is a top booking engine platform designed to boost direct bookings for hotels.
Launched in 2020, it offers a customisable, responsive interface and a superior booking experience to outperform OTAs, doubling conversion rates. With a global team based in Sydney, Roomstay provides advanced features including seamless booking flows, secure payments, member deals, and detailed customer journey data, improving reliability and scalability for hotel brands.
Role Overview
We are looking for a highly driven and detail-oriented Hotel Rate Mapping & Onboarding Specialist to join our onboarding team.
This role is hands-on and critical to ensuring excellence in hotel onboarding — with Roomstay onboarding as the primary focus and excellence as the only standard.
Key Responsibilities
Primary focus – Roomstay onboarding (excellence required):
Own and execute hotel onboarding with a strong focus on accuracy, speed, and customer experience
Map hotel rates, inventory, and room types across systems with high precision
Ensure correct channel distribution setup across OTAs and PMS integrations
Test and validate rate setups to guarantee accurate synchronisation across platforms
Become a subject matter expert in hotel distribution and onboarding workflows
Continuously improve onboarding quality, speed, and consistency
Secondary focus (after ~6 months):
Customer support for onboarding-related issues and rate mapping queries
Key Knowledge Requirements (Critical)
Strong understanding of PMS and OTA distribution from a channel mapping perspective, including:
RMS
NewBook
Opera (big bonus points)
SiteMinder
D-Edge
Ideal Candidate Traits
We are looking for someone who is:
Proactive, curious, and confident
A strong problem solver who asks questions until they get to the answer
Customer-focused with a strong sense of ownership
A team-first player with high accountability
Detail-driven with strong follow-through
Energetic, self-motivated, and not afraid to challenge the status quo (what we are doing now has served its time)
Requirements
Previous experience in hotel distribution, onboarding, or reservations (essential)
Hands-on experience with PMS / CRS / channel management tools
Strong knowledge of OTA distribution and mapping logic
Excellent attention to detail and accuracy
Ability to work independently in a remote/offshore environment
What We Offer
Fully remote contract role with potential to transition into permanent
Opportunity to work on a high-impact onboarding function in a scale-up environment
Exposure to leading hotel technology platforms globally
Flexible working hours
Supportive, fast-paced, and innovative team environment
Recruitment Process
15-min video call with recruiter
45-min video call with hiring manager
30-min video call with founder
Reference checks/offer
Onboarding
If you have strong experience in hotel onboarding, rate mapping, and deep familiarity with PMS and channel distribution systems - and you thrive in fast-paced, high-ownership environments - we'd love to hear from you.
