RFP Operations Supervisor
Department: RFP Operations
Reports To: Chief Operating Officer (COO)
Position Overview
The RFP Operations Supervisor oversees the end-to-end RFP process, from initial opportunity capture through final proposal delivery. This is a high-impact leadership role positioned as the key link between the RFP team and executive leadership. The supervisor ensures every proposal submitted is compliant, competitive, and delivered on time.
Benefits and Compensation
- Permanent Work from Home
- Paid Time Off
- Monthly Performance Bonus
- Annual Bonus
- Health Allowance
Key Responsibilities
- Own and manage the full RFP lifecycle, including capture, Go/No-Go assessment, confirmation, proposal preparation, quality control, and customer delivery.
- Supervise and develop the RFP Coordinator, RFP QA Coordinator, and RFP Writer.
- Enforce process discipline and accountability across all RFP team members while maintaining high performance standards.
- Drive the adoption and optimization of technology and productivity tools to streamline proposal workflows.
- Report directly to the COO on team performance, pipeline status, and process improvement initiatives.
- Lead Go/No-Go decision discussions and ensure alignment before committing resources.
- Monitor and support certification pursuits, including state, federal, and other applicable certifications.
- Identify process gaps and implement continuous improvements across the RFP function.
Qualifications & Competencies
- Proven experience managing and developing a team in a deadline-driven environment.
- Strong process orientation, with the ability to design, document, and enforce standard operating procedures.
- Excellent proficiency with technology and productivity tools, including CRM platforms, proposal management software, and Microsoft 365.
- Strong accountability mindset, with the ability to set clear expectations and follow through consistently.
- Strong work ethic and willingness to do what is needed to meet deadlines and deliver results.
- Experience in overall RFP or proposal management processes, ideally in a government contracting or services environment.
- Excellent communication and stakeholder management skills.
- Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience considered.
Success Metrics
- On-time proposal submission rate
- Win rate on submitted proposals
- Quality Control pass rate for proposals approved without adjustment
- Team performance and retention
- Progress on certification expansion milestones
