Job Title
Manager 1, Transformation
Job Description
The Transformation Manager role is to co-drive (inclusive of day-to-day management) of continual process innovation and transformation through analytics, automation, client co-innovation, and/or lean six sigma, and design thinking (or any relevant disciplines) across all geos. Their expertise will help align the client, people, process, technology, and data with a robust and sound strategy built for current and future success.
Essential Functions/Core Responsibilities
- Own the overall management (inclusive of day-to-day activities) of Innovation initiatives for the Client with proven results (quantified benefits related to metrics and/or financials)
- Leverage with client and various stakeholders in discovering, qualifying, realizing, sustaining, and replicating automation and process improvement deliverables
- Manage insights, provide valuable intelligence, end to end assessment, and/or innovation roadmap to stakeholders on how to improve processes, business, customer experience, and growth based on agreed metrics and targets
- Co-facilitate sessions (and administer the needed data) with client and stakeholders in discussing Innovation Initiatives during business reviews, client visits, client orals, due diligence, innovation councils, and related cadence
- Partner with various groups such as Automation and Analytics Teams, Training, and Quality, PMO, IT, and Account Management among others to synergize the approach and initiatives towards innovation
- Co-facilitate co-innovation/ideation sessions with the client and other key stakeholders based on client and/or business needs
- Collaborate with peers and counterparts for best practices sharing and replication
- Provide awareness, consultation, training, coaching, and/or learning sessions to aligned accounts in cascading Innovation methodologies, technology, and other related information
- Continued upskilling of self to maintain relevance and purpose in the job
- Providing accurate and timely report to leadership team (and/or clients)
