IT Support
Salary Range: $866 to $1,213 per month
Join a fast-growing IT services company as a key part of the frontline support team. In this entry-level role, you'll put your existing IT knowledge and skills to work by assisting users with common technical issues and supporting essential systems. You'll gain hands-on experience while contributing to the delivery of reliable day-to-day tech support.
What You'll Do:
- Assist with IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
- Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
- Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
- Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.
Who You'll Work With:
Be a part of a dedicated IT team focused on long-term employee development and technical growth. You’ll work alongside the FAST Team and report within a supportive tech environment to build confidence and capability in IT support.
Who We're Looking For:
- IT Knowledge: Comfortable using Microsoft 365, with some IT experience or relevant certification (such as CompTIA A+ or similar) that shows readiness for a career in tech.
- Active Directory Knowledge: Active Directory knowledge is required.
- Highly Organized: Exceptional organizational skills to manage multiple support requests effectively.
- Detail-Oriented: Focus on accuracy and precision, especially in user management and troubleshooting tasks.
- Tech-Savvy: Comfortable learning new tools. Experience with printer troubleshooting is a plus but not required.
- Communicative: Interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.
- Experience: General work experience is required.
Why Join Us?
- Impact: Grow into a full IT support role and make a tangible difference in how users experience tech.
- Culture: Be part of a growth-minded team that emphasizes mentorship, technical training, and career development.
- Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.
Work Details:
- Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST
- Employment Type: Full-time
How to Apply:
Click Apply to start your application. Come and make a difference in tech support!
We are an equal opportunity employer and value diversity at our company.
