Job Summary
The Billing Officer oversees the end-to-end billing process, ensuring timely, accurate, and compliant invoicing. This role supervises the billing team, improves billing systems and controls, and works closely with internal departments to ensure proper revenue recognition and customer satisfaction.
Key Responsibilities
- Billing Operations Management
- Supervise daily billing activities, including invoice preparation, review, and distribution
- Ensure accuracy of billing data (rates, quantities, terms, and supporting documents)
- Monitor billing cycles and ensure timely invoicing
- Invoice Accuracy & Compliance
- Review and approve invoices before release
- Ensure compliance with company policies, contracts, and regulatory requirements
- Handle complex billing issues, adjustments, and disputes
- Coordination & Stakeholder Management
- Work closely with Sales, Operations, and Finance to ensure accurate billing inputs
- Coordinate with clients/customers regarding billing concerns and clarifications
- Support collections team in resolving billing-related issues
- Reporting & Reconciliation
- Prepare billing reports, aging reports, and revenue summaries
- Reconcile billing data with accounting records and contracts
- Analyze variances and identify discrepancies
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- 3–5+ years of experience in billing, accounts receivable, or finance operations
- At least 1–2 years of supervisory experience preferred
- Experience with ERP or billing systems (e.g., SAP, Oracle, QuickBooks) is an advantage
Skills & Competencies
- Leadership and team management skills
- Analytical and problem-solving abilities
- Good communication and customer service skills
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
