Minimum 4 years of experience in data center operations or IT infrastructure support.
Experience leading a team executing a project.
Experienced with datacenter environments, including MMR, Cages, and shared areas.
Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
Basic electrician skills: power testing, connector types, AC and DC equipment.
Know how to upgrade servers and switches' operational systems
Basic fiber troubleshooting with power meter and looping
Basic understanding of technology WAN/LAN, Wireless, and Cloud
Experience working in or around MPOE, IDF, and MDF rooms
Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities, and the team on-site reporting it to the project manager. Be able to negotiate and remove barriers with customer resources on-site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
Incident Management: Strong understanding of incident management, communication, and escalation processes.
Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.
