Designation: Senior System & DevOps Manager
Reports to: IT Manager / Senior System Administrator
Location: Bakhundole, Lalitpur 44600, Nepal
Shift: IT Manager / Senior System Administrator
Position Overview
Genese Solution, a UK-based value IT consulting company, is seeking an experienced Senior System & DevOps Manager to lead the design, implementation, and optimization of Genese’s IT infrastructure and client environments. This role involves strategic decision-making, advanced troubleshooting, and team leadership, ensuring high service reliability and compliance with industry standards. The Senior System Administrator will also play a key role in mentoring junior engineers, driving automation, and advising clients on infrastructure best practices
Roles And Responsibilities
Infrastructure & Cloud Leadership
- Architect, deploy, and optimize Windows/Linux servers and hybrid infrastructures.
- Lead implementation and governance of AWS and Azure solutions (IAM, networking, automation, security).
- Drive containerization and virtualization strategies (Docker, Kubernetes, VMware, Hyper-V).
- Oversee infrastructure upgrades, capacity planning, and high-availability design.
Network & Security Oversight
- Lead configuration and management of firewalls, VPNs, and enterprise networks.
- Define and enforce security standards aligned with ISO 27001 and client compliance.
- Implement advanced monitoring, intrusion detection, and vulnerability management.
- Champion identity and access management (IAM), MFA, and zero-trust policies.
Service Delivery & Escalation Management
- Act as final escalation point (L3/L4) for complex incidents.
- Ensure SLAs, uptime, and performance targets are consistently met.
- Support pre-sales and client advisory by providing infrastructure insights.
- Lead disaster recovery planning and business continuity exercises.
Automation, Monitoring & Continuous Improvement
- Establish enterprise-grade monitoring solutions (Prometheus, CloudWatch, Zabbix), Nagios.
- Champion automation of deployments and system tasks (Terraform, Ansible, PowerShell, Python).
- Conduct root-cause analysis and drive continuous service improvements.
- Develop infrastructure roadmaps aligned with Genese’s strategic goals.
Leadership & Collaboration
- Mentor and guide junior system administrators and support engineers.
- Collaborate with Cloud, Security, DevOps, and Product teams on cross-functional initiatives.
- Create and maintain detailed technical documentation and knowledge base.
Represent IT in client workshops, audits, and strategic discussions.
Skills And Qualification
- Bachelor’s or Master’s in Computer Science, IT, or related field.
- 5–8 years of progressive experience in system administration/IT infrastructure
- ECCNP, Microsoft Certified: Azure Administrator Expert, CISSP/CompTIA Security+
- Experience with hybrid/multi-cloud environments
- Exposure to DevSecOps practices and ITIL frameworks
Prior consulting or managed services experience in a client-facing role
Soft Skill
- Leadership mindset with ability to mentor and build high-performing teams
- Strong client engagement and advisory skills
- Strategic thinker with ability to balance technical and business priorities
- Excellent communication and stakeholder management.
What We Offer
- Work in a multinational company operating in the Cloud & ICT domain, based out of the UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
- Best in class open, progressive, professional, and equal opportunity work environment
- Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged
- Exposure to multi-disciplinary skill areas (including team management & leadership) in a vibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook
- Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan, Bangladesh, or Srilanka
Our Commitments
We believe that diversity drives innovation. At Genese Solution, we are dedicated to creating a work environment where everyone, regardless of race, gender identity, age, religion, disability, or background, feels respected and included.
Interested candidates meeting the above criteria are requested to send their CV and cover letter to
[email protected] clearly mentioning the position you are applying for in the subject.
Note
- Only shortlisted candidates will be contacted for further selection process.
- Canvassing will lead to auto-disqualification of candidacy.
