Why Join Us?
Play a vital role in
recovering outstanding loan repayments and supporting customers in financial difficulty. If youre confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!
Key Responsibilities
- Manage a portfolio of customer accounts and assess repayment status
- Collect outstanding repayments, fees, and charges
- Provide support to clients in financial hardship
- Handle Arrears inbox, emails, and phone calls
- Respond to queries and disputes quickly and accurately
- Assist Customer Service team and back up senior Collections Officers
- Ensure timely completion of tasks and maintain service standards
What Were Looking For
- Strong communication and negotiation skills
- Ability to work under pressure and multi-task
- Knowledge of credit assessment practices & consumer credit code
- Excellent analytical and problem-solving skills
- Goal-oriented, proactive, and team player
- Proficient in PC and Microsoft Office tools
Why Join ColCap?
Industry Leader
Be part of a trusted non-bank lender with a loan portfolio exceeding $20 Billion and a strong presence in the Australian mortgage market.
Career Growth
Unlock opportunities to learn and advance within a dynamic, expanding organization.
Work-Life Balance
Enjoy day shifts and fixed weekends off for a healthy work-life harmony.
Comprehensive Benefits
HMO coverage with 2 free dependents upon regularization
Paid Vacation Leave (extra credits starting your 2nd year)
Sick Leave Credits
Meal Allowance
Bereavement Leave
Birthday Leave
Employee-Centric Culture
Annual Performance Reviews to recognize your contributions
Monthly Employee Engagement Activities for a fun and collaborative workplace
Employee Recognition Awards
Community Service Programs
Training Programs
Leadership Programs
Cultural Trainings
Stability & Innovation
Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.
