Here's the difference you'll make
You’ll build and grow strategic partnerships with key logistics clients by managing long-term relationships, expanding wallet share, and maximizing profitability. Through proactive communication, deep client engagement, and continuous improvement of contract logistics services—including warehousing, distribution, and value-added solutions— you’ll ensure high customer satisfaction while strengthening 2GO Logistics’ position as a trusted end-to-end partner.
What you'll do
- Client Relationship and Strategy Development
- Serve as the primary point of contact for assigned clients and develop and maintain strong, long-term client relationships
- Actively contribute to the development of long-term logistics strategies for key clients, aligning logistics capabilities with the client’s growth plans and supply chain goals.
- Contract & Compliance
- Ensure all service agreements are executed in line with contract terms.
- Revenue Growth & Profitability
- Drive revenue growth within assigned accounts through strategic account planning, service optimization, and solution selling.
- Monitor client P&L, identify margin improvement opportunities, and control costs related to service delivery.
- Performance & KPI Management
- Track, analyze, and report on key performance indicators (KPIs).
- Identify areas for improvement and drive initiatives for efficiency and service enhancement in coordination with Operations.
- Operational Coordination
- Coordinate with internal operations teams to ensure service levels meet or exceed client expectations.
- Monitor daily operations and resolve client-related issues promptly.
- Serve as the escalation point for high-impact or unresolved issues, managing client expectations and restoring service confidence quickly.
- Business Development
- Identify upselling or cross-selling opportunities within existing accounts and increase wallet/business share. Ensure 2GOLI is the main supplier for Client’s 3PL requirements.
- Support the development of customized logistics solutions based on client needs
- Client Onboarding & Implementation
- Lead or support the smooth onboarding of new clients, ensuring all operational and system requirements are met.
- Collaborate with project teams to align implementation timelines and deliverables.
- Customer Reporting & Insights
- Prepare detailed reports and dashboards for clients, providing insights on agreed SLA
- Translate operational data into actionable recommendations for clients.
- Continuous Improvement & Innovation
- Initiate and lead continuous improvement projects to optimize processes, reduce costs, and enhance service quality.
- Work closely with Lean or Process Excellence teams to drive innovation.
- Cross-functional Collaboration
- Collaborate with sales, finance, IT, and HR departments to ensure client needs are met and exceeded.
- Act as a liaison between clients and internal departments to streamline communication and resolve issues effectively.
- Contract Renewal & Negotiations
- Prepare for contract renewals by evaluating performance, service level achievements, and client satisfaction.
- Participate in negotiations, scope changes, and commercial discussions.
- Manage the full lifecycle of client contracts—from SOW reviews to renewals and amendments—ensuring clear documentation and compliance.
- Risk Management
- Identify potential risks in service delivery or account profitability and propose mitigation strategies.
- Support client-specific contingency planning for operational disruptions.
- Market & Industry Awareness
- Stay informed of industry trends, client business changes, and competitor activity that may impact account performance or strategic direction.
You'll thrive in this role if you
Educational Background
- Graduate of any 4-year course or with significant experience in a related field
- Preferably post-graduate
Professional Experience
- A MUST: with 5 years’ experience in sales and/or CONTRACT Logistics (Warehouse, Cross dock) related job
Competencies, Skills, Knowledge And Abilities
- Leadership Competencies
- N/A
- Technical Competencies
- Selling and Negotiation Skills
- Account Management and Retention
Sales Forecasting and Budgeting
- Pricing and Yield Management
- Systems Application and Usage
- Strong knowledge of warehousing, distribution, transportation, and supply chain operations.
- Excellent interpersonal, communication, and client facing skills.
- Proficient in MS Office and logistics platforms (WMS , TMS, ERP)
- Strong analytical and problem-solving abilities with a proactive mindset.
- Sales Strategy Development
- Good Presentation Skills
- Oral and Written Communication Skills in both English and Filipino other languages a plus
What’s In It for You at 2GO?
Own results that drive growth. You are trusted to build relationships, win business, and shape outcomes that grow the company.
Grow with strong support . You thrive in a collaborative culture that invests in your capability, confidence, and career.
Excel through impact. You are empowered to innovate, deliver value-driven solutions, and exceed customer expectations.
Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.
