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🌟 We're Hiring: Service Desk Analyst! 🌟
We are looking for a proactive and customer-focused Service Desk Analyst to join our growing team. In this role, you will provide first-level technical support for end-user devices and IT services within a Managed Services environment while ensuring excellent customer experience and timely issue resolution.
📍 Location: Taguig, Philippines
⏰ Work Mode: Work From Office | 24/7 Rotating Shift
💼 Role: Service Desk Analyst
What You'll Do:
🎯 Provide first-level technical support for desktops, laptops, printers, and portable devices
🔧 Troubleshoot hardware, software, operating system, and network-related issues
🔐 Perform Active Directory administration including password resets and account management
📝 Log, track, and document incidents, requests, and resolutions accurately
📊 Conduct backup checks and escalate issues when necessary
🤝 Collaborate with vendors, customers, and internal teams for service improvements
📚 Create and maintain knowledge base articles and technical documentation
🚀 Support project-related activities and assist in technical implementations
📞 Deliver exceptional customer service through effective communication and technical support
🔄 Participate in a 24/7 rotating shift and on-call roster as required
What We're Looking For:
✅ Experience in a technical customer-facing or Service Desk role
✅ Prior experience supporting Quick Service Restaurants (QSR) or Servos environments is essential
✅ Strong troubleshooting skills for Windows-based desktops and laptops
✅ Basic knowledge of printers, MFDs, POS systems, KDS, and UPS devices
✅ Familiarity with Active Directory, DHCP, DNS, and Group Policies
✅ Good understanding of the ITIL Framework
✅ Excellent communication, problem-solving, and customer service skills
✅ Ability to multitask, prioritize workload, and work under pressure
✅ Strong attention to detail and commitment to continuous improvement
Ready to make an impact? 🚀 Apply now and let's grow together!
