Location
Cebu, Philippines
Job Type
Full Time
Skills
Voice
Excel
Chat
Categories
Outbound
Sales
Customer Support
Inbound
Email
Chat
Responsibilities
Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.
A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Qualifications
- High school diploma or equivalent
- All Levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter Expert
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle any stressful situation appropriately
