Job Category: Administrative | JR-20929
Job Location: Clark, Pampanga
Why will you love working with this Client?
This client is dedicated to serving people with disabilities in Australia. One of their goals is to be the country’s leading supplier of world-class special needs equipment. A great company to join to be able to enhance more of your skills and grow your career.
Location / Shift
Clark, Pampanga – AU Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position.
Job Overview
As our Business Systems Support Analyst, you will provide day-to-day support, administration, and continuous improvement across core business systems. This role ensures users are supported effectively, issues are resolved promptly, and critical platforms operate reliably across the business.
The role is hands-on and operational, working closely with internal stakeholders, vendors, and the IT team to maintain business continuity and improve system usability
Key Accountabilities
Strategic
- Identify recurring system and process issues and recommend practical improvements
- Support continuous improvement initiatives across core business systems
- Assist in improving workflows and reducing manual processes
- Contribute to system optimisation, usability improvements, and efficiency gains
- Maintain and improve documentation, including procedures, user guides, and knowledge articles
- Highlight risks, recurring faults, and improvement opportunities to the IT team
- Support testing and rollout of system enhancements and changes
- Ensure support activities align with governance, controls, and change management processes
Operational
- Provide first and second level support across core business systems,s including Oracle NetSuite and associated applications
- Troubleshoot system issues, user errors, workflow problems, and data anomalies
- Manage incidents, service requests, and escalations through to resolution
- Liaise with external vendors and support partners where required
- Maintain users, roles, permissions, and access controls
- Support configuration changes, es including forms, fields, saved searches, dashboards, and reporting
- Develop, maintain, and distribute operational reports and dashboards (including writing, sharing, amending, and training users on reporting processes)
- Assist with master data integration,ity including customers, suppliers, items, and pricing
- Monitor integrations, scheduled jobs, and system alerts
- Provide responsive support to business functions, including operations, finance, customer service, warehouse, and sales
- Deliver clear communication on incidents, priorities, and resolutions
- Support onboarding and training of new users
- Maintain issue logs and support metrics
Essential
Key Skills and Experience
- 3+ years in Business Systems Support / Applications Support / ERP Support role.
- Experience supporting Oracle NetSuite.
- Strong troubleshooting and problem-solving capability.
- Experience managing users, permissions, reporting, and master data.
- Strong communication skills with non-technical stakeholders.
- Ability to prioritise competing tasks in a fast-paced environment.
Desirable
- Experience in wholesale, distribution, manufacturing, retail, or logistics.
- Exposure to WMS, CRM, HRIS.
- Curiosity and willingness to adopt new technologies,ogies including automation and AI, tools where commercially beneficial
- SQL / reporting / Power BI exposure.
- Process improvement mindset.
- Experience working with external vendors.
Soft Skills
- Professional and approachable manner with a strong customer-first mindset.
- Proactive and accountable, with strong attention to detail.
- Organised and able to manage competing priorities.
- Strong analytical and problem-solving capability.
- Demonstrates integrity, teamwork, and continuous learning.
- Builds positive relationships with external IT partners and vendors.
- Communicates clearly and respectfully when escalating or following up on issues.
Qualification
- Formal qualifications in IT, Information Systems, or a related discipline are well regarded but not essential.
- 3+ years’ experience in Business Systems Support, Applications Support, ERP Support, or similar role.
- Experience supporting business-critical platforms such as Oracle NetSuite, CRM, WMS, finance, HRIS, or operational systems.
- Demonstrated experience resolving system issues, supporting users, and improving processes in a NetSuite environment
- Strong problem-solving, stakeholder communication, and prioritisation skills.
- Relevant certifications, vendor training, or equivalent practical experience are highly regarded.
Measure of Success
- Consistent SLA performance and controlled support backlog
- Stable, reliable operation of core business systems
- Positive user experience and strong stakeholder trust
- Accurate system administration and high data integrity
- Reduction in repeat issues through root cause resolution
- Continuous delivery of practical system and process improvements
- Maintained documentation and reduced key-person dependency
Why join optiBPO?
optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.
Moreover, this is an excellent opportunity for anyone interested in serving as a Business Systems Support.
The job is within an international environment.
Perks & Benefits
- In-house medical team and HMO coverage.
- A healthy workplace promotes collaboration and creativity.
- Clear growth strategies and learning opportunities to advance your career.
Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Business Systems Support role offers great career prospects at optiBPO.
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