Dispatcher - Contractual
Schedule
- Training Schedule (1 month):
- 5:00 PM - 2:00 AM, Monday-Friday. Lunch is 9:00 PM - 10:00 PM.
- Post Training:
- (Sun-Wed) 10:15 AM - 9:15 PM PHT. Lunch is either 4:15 PM - 5:15 PM or 4:45 PM - 5:45 PM
Salary: P35,000 - P43,000
Level 2 Dispatcher Core Responsibilities
Driver Management & Coordination
- Real-Time Fleet Oversight: Monitor driver locations via GPS/telematics to ensure they are on schedule for pickups and deliveries.
- Dynamic Routing: Independently assign "on-the-fly" rush orders to the most efficient driver based on proximity, vehicle type, and current traffic conditions.
- Driver Support: Act as the primary point of contact for drivers regarding vehicle issues, delivery delays, or navigation assistance.
- Performance Monitoring: Track driver "dwell times" and ensure they are moving quickly through each stop to meet same-day windows.
Client Communication & Service
- Live Order Tracking: Provide clients with accurate, real-time updates on the status of their high-priority shipments.
- Problem Resolution: Proactively notify clients of any potential delays and offer immediate solutions (e.g., rerouting or re-dispatching).
- Customer Inquiry Handling: Professional handling of incoming calls and emails regarding new quotes, order changes, or proof of delivery (POD) requests.
- Professionalism: Maintain a high level of "American-standard" customer service, ensuring clear and concise English communication.
Logistics Administration & Workflow
- Data Entry & Accuracy: Ensure all job details, driver assignments, and timestamps are accurately recorded in the dispatch software (e.g., ServiceTitan, OnTime, or similar).
- Coverage & Handover: Execute a seamless "shift handover" to the second dispatcher, ensuring all pending orders or driver issues are clearly communicated.
- Document Management: Monitor and verify the upload of digital signatures, photos, and Proof of Delivery (POD) documents.
- Independent Operation: Manage the entire dispatch desk solo during overnight/weekend hours, making high-stakes decisions without needing to escalate to US management for routine logistics issues.
Baltimore Market Specifics (Training Required)
- Geography Mastery: Learn and memorize key Baltimore corridors (e.g., I-95, I-695, I-83) and neighborhood patterns to better predict travel times.
- Priority Handling: Recognize and prioritize "hot" clients or deliveries that require immediate attention over standard accounts.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
