Communicate with customers via phone, email, and written correspondence to collect outstanding balances and resolve payment discrepancies.
Support the Account Management Team with regards to payment reconciliation and Collections Updates – Front End to Mid-Range Level.
Document all customer interactions, payment agreements, and collection activities accurately and comprehensively into the System or to Collection monitoring file.
Provide regular updates and reports to Team Lead regarding the status of collections efforts and outstanding balances.
Assist in the preparation of check collections and payment application via WF – with coordination from the Account Management Team.
Respond to inquiries from customers and from Account Management Team.
Provide administrative support, including data entry, record keeping, and correspondence related to Account/Collection Management.
Perform other duties that may be assigned.
Minimum Qualifications
Possesses a Bachelor of Science degree in Accountancy or other business-related courses
Has substantial hands-on experience in handling Accounts Receivable functions, including billing, collections, and account reconciliation tasks.
