This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
Qualifications
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
