Looking for Telco Representative

Metacom Careers

3.1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Technical Support Associate McKinley (Onsite)

Location: McKinley, Taguig City

Schedule: Shifting Schedule

Work Setup: Onsite

What Success Looks Like In This Role

In your first 3060 days, you will:

Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism
Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail
Demonstrate strong communication and technical problem-solving skills
Consistently meet quality and productivity benchmarks set by the team

By 90 Days, You Will

Independently manage technical customer concerns with minimal supervision
Maintain strong performance metrics (CSAT, AHT, QA scores)
Contribute to a positive and collaborative team environment

Key Responsibilities

Provide timely and accurate technical support to customers regarding telco services and devices
Assist customers with troubleshooting connectivity, network, and system-related concerns
Use available tools and resources to investigate and resolve technical issues effectively
Communicate clearly and professionally across all customer touchpoints
Stay updated with process changes and technical support procedures

What Were Looking For

At least 6 months of technical support or IT-related background
Senior High School Graduate
Graduate of IT, Computer, Networking, or other tech-related courses
B2 English communication level
Willing to work onsite in McKinley, Taguig City
Strong technical troubleshooting and communication skills

Why Join Us?

Competitive salary package: 25,000
Opportunity to grow in the telco and tech industry
Structured training and continuous support
Dynamic and fast-paced work environment

Apply now and start your journey in a rewarding technical support career!

Jobs in Philippines » Jobs in Taguig, National Capital Region, Philippines » Looking for Telco Representative

More jobs

Jobseekers

Employer

Looking for Telco Representative

Metacom Careers

More jobs

Now Hiring: Customer Service Representative for Premium Telco

Customer Service Representative - Telco

Billing Representative (Telco/Medical)

Telco / Telco Satellite

Customer Service Representative - Premium Telco

Customer Service Representative - Telco Fraud

Report Job