Encode, monitor and report on the Days Pending Report of Service Report Form, Job Order Productivity, In-house Servicing Report, and the Walk-In Customer Report.
Monitor construction and equipment maintenance such as water pumps, fire protection pumps, water heating system and pool pumps
Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.
Duties And Responsibilities
Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
Keeps accurate records of correspondence with customers and internal personnel for future references.
Provides history, references and other documents needed for the investigation of customer concerns.
Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
Qualifications
Must be a graduate of Bachelor's Degree in Engineering (Mechanical, Electrical and Industrial)
Must be a team player
Must have good written and verbal communication and interpersonal skills
