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AI Integration Specialist (Shah Alam)

Well established Personal Care product manufacturerWilling to work at Bukit Jelutong, Shah alamBasic Salary RM5000-RM15000 commensurate with working experienceJob Responsibilities• Integrate AI solutions with AutoCount ERP and other business system..

Agensi Pekerjaan Dream Career Sdn Bhd is the expert in recruiting qualified, professional and skillful people across a wide range of specialised industries .We operate across private and public sectors, and we are also specialized in handling permanent positions,contract roles and temporary assignments. We understand our client needs in finding the right candidates and also what candidates desire in a career. Dream Career believes a right job can transform a person's life and a right person can transform a business. Therefore, We are passionate in recruiting candidates that best suit our clients' requirements. Dream Career is dedicated to provide professional HR solutions to our clients nationwide. We fulfill our clients' employment needs by providing talents within the shortest period of time with our value-based selection process. We have got you covered when you need candidates that meet your specific requirements. Product & Services Handling human resources related matters Kindly visit http://www.dreamcareer.com.my/ for services detail.

Marketing Assistant (Mandarin Speaker) - Part-time

YUMMIES FOOD SDN BHD / BUKIT PASIR, JOHOR
Job ResponsibilitiesCompile and process online sales orders for packing and delivery arrangements.Prepare, organize, and coordinate packing of customer orders.Record and maintain accurate online sales records and documentation.Ensure proper filing of..
At Yummies Food, we are passionate about creating high-quality cakes and biscuits that bring joy to every bite. As a subsidiary of Yong Sheng Group, we combine traditional recipes with modern innovation to deliver products that delight our customers. With industry-leading certifications and a commitment to sustainability, we are dedicated to excellence in every product we craft.

Senior Executive - Leasing (The Shore Shopping Gallery, Melaka)

The Senior Executive, Leasing is responsible for executing the mall's leasing strategy, maintaining high occupancy levels, sourcing and securing suitable tenants, managing tenant relationships, and supporting the overall commercial performance of the..

Pelaburan Hartanah Berhad (PHB) is a real estate investment holding company, a wholly owned operating subsidiary of Yayasan Amanah Hartanah Bumiputera (YAHB). It was established on 8 May 2006 with the aim to boost Bumiputera ownership of prime commercial real estate assets in Malaysia. Its key delivery vehicle is Amanah Hartanah Bumiputera (AHB), a shariah-compliant unit trust fund.

 

PHB’s core business is to strategically acquire and develop properties at prime locations in Malaysia and to share the benefits of ownership therefrom via issuance of trust units to Bumiputera community through Amanah Hartanah Bumiputera (AHB).

3D DESIGNER

Lsk Precast Builder Sdn Bhd / PAYA RUMPUT, Malacca
Key Responsibilities1. 3D Design & VisualizationPrepare and develop high-quality 3D drawings and visualizations for the exterior façade based on project requirements.Assist in developing design concepts and presentation visuals.2. 2D Drawings Su..

Welcome To LSK Precast

LSK Precast is well equipped with a team of well trained and experienced designers, engineers and workers which continue to find innovative precast to maintain a sincere pride of workmanship and a strong goal towards customer loyalty and satisfaction in order to achieve the aim of ‘QUALITY PRODUCTS, PROMPT DELIVERY AND EXCELLENT SERVICES’.

Quantity Surveyor Assistant (Junior / Graduate)

FNP Engineering Sdn. Bhd. / Johor Bahru, Johor
Job OverviewAre you a fresh graduate looking to kickstart your career in construction cost management? We are seeking an enthusiastic, detail-oriented Junior / Graduate Quantity Surveyor Assistant to join our team. You will work closely with senior m..
Established in 1993 in Johor Bahru, FNP Engineering Sdn. Bhd. has since been a pioneer in Malaysia's fire protection industry. Over the years, we have maintained a firm commitment to offering personalized services, tailored to our clients' specific fire safety management requirements. Our mission is to safeguard lives and assets by offering high-quality fire protection solutions. We believe in building long-term relationships with our clients based on trust, transparency, and reliability. We embody these values in every project we undertake. Utilizing state-of-the-art technology and techniques, we deliver efficient, reliable, and cost-effective solutions, catering to a diverse range of industries of all sizes.

Account & Admin Assistant

Messrs. Linear Arena Sdn Bhd / Kuala Lumpur, Federal Territory of
We are seeking an experienced Account & Admin Assistant to join our team, a leading industrial development and construction company based in Kuala Lumpur. This full-time role will see you providing key accounting and administrative support to the wid..

Linear Arena Sdn Bhd was established since 2001 and principally engaged in building construction and civil engineering works. Over the years, the company has grown from strength to strength, having successfully completed over 30 projects, ranging from single residential units to large industrial and commercial complexes.

 
Our spectrum of civil engineering and general contracting services covers:
Governments Buildings
Sport Complexes
Shop Offices
Factories
Warehouses & Distribution Facilities
Commercial & Shopping Complexes
Universities
Hotels
Motorways

IT EXECUTIVE

ATC Cleantec Sdn Bhd / BANDAR BARU BANGI, Selangor
Key ResponsibilitiesProvide first-level and second-level IT support to users in the Bangi office.Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.Support and maintain Windows operating syste..

ATC is a leading provider of Aero Engine Pipes Manufacturing, Non-destructive Testing (NDT), Surface Finishing and Clean & Pack solutions across the APAC region partnering global customers in high-growth industries in Aerospace and Semiconductor.

Having established 4 Best in Class factories strategically located regional facilities, we deliver precision, reliability and regulatory excellence to critical manufacturing supply chains worldwide, upholding the highest standards of aerospace excellence and innovation.

QUANTITY SURVEYOR

Messrs. Linear Arena Sdn Bhd / Kuala Lumpur, Federal Territory of
We are seeking an experienced Quantity Surveyor to join our team, a leading industrial development and construction company based in Kuala Lumpur. As a Quantity Surveyor, you will play a crucial role in managing the financial and contractual aspects ..

Linear Arena Sdn Bhd was established since 2001 and principally engaged in building construction and civil engineering works. Over the years, the company has grown from strength to strength, having successfully completed over 30 projects, ranging from single residential units to large industrial and commercial complexes.

 
Our spectrum of civil engineering and general contracting services covers:
Governments Buildings
Sport Complexes
Shop Offices
Factories
Warehouses & Distribution Facilities
Commercial & Shopping Complexes
Universities
Hotels
Motorways

Sales Executive

Nazca Scientific Sdn Bhd / Kajang, Selangor
Responsibilities:Manage a portfolio of accounts to achieve long-term success.Develop positive relationships with clients.Act as the point of contact and handle customers' individual needs.Generate new business using existing and potential customer ne..

We are from a group of experienced and energetic engineers specializing in manufacturing and sale of biotechnology and laboratory equipment. We bring ideas to life and imagination to reality. Believe in pushing and challenging our limit, we trust everything we build. We committed ourselves to our customers.

Key Account Manager (FMCG - Bukit Jelutong Shah Alam)

Well established Personal Care product manufacturer Willing to work at Bukit Jelutong, Shah alam Basic Salary RM6500-RM9000 commensurate with working experience Modern Trade , General Trade, Channel Sales / Distribution Sales experience are welco..

Agensi Pekerjaan Dream Career Sdn Bhd is the expert in recruiting qualified, professional and skillful people across a wide range of specialised industries .We operate across private and public sectors, and we are also specialized in handling permanent positions,contract roles and temporary assignments. We understand our client needs in finding the right candidates and also what candidates desire in a career. Dream Career believes a right job can transform a person's life and a right person can transform a business. Therefore, We are passionate in recruiting candidates that best suit our clients' requirements. Dream Career is dedicated to provide professional HR solutions to our clients nationwide. We fulfill our clients' employment needs by providing talents within the shortest period of time with our value-based selection process. We have got you covered when you need candidates that meet your specific requirements. Product & Services Handling human resources related matters Kindly visit http://www.dreamcareer.com.my/ for services detail.

Tool Maker (Metal Stamping)

Laser Industries Sdn. Bhd. / SUNGAI PETANI, KEDAH
Responsibilities Responsible for design, fabrication, service, repair and maintenance of production tooling requirements.   Tool Design and Fabrication.  Understanding drawings and tool requirements and translate them into tool desing using  d..
We are an established company in the metal stamping and sheet metal fabrication industry. Our main activities are metal stamping, metal fabrication of enclosures and machine body, metal finishing and making of furniture hardware. In line with our continuing business expansion programme, we invite enthusiastic and motivated individuals to become part of our management team.

Business Development Executive

JUSPRINT SDN BHD / George Town, Penang
Job Description:- Researching prospects and generating leads.- Prepare reports.- Preparing and sending quotes and proposals.- Participating in sales team meetings.- Handling customer questions, inquiries, and complaints.- Contacting potential and exi..

From the outset SEBARANG (M) SDN. BHD. has built a reputation as a supplier of quality business materials to provide flexible and cost effective solutions to contractors and individuals. From this strong foundation, starting 1974, of product and application knowledge we have shaped our project expertise through innovation and adaptation of our product ranges to be a full-service provider throughout the building cycle – from supply of materials, to project design, through to full contract and build capabilities.

Our clients are supported by our team of sales specialists and offer a full range of quality products to meet diverse applications within the building industry. Our in-house project design and contract teams create practical and successful solutions to construction challenges.

We drive our business through continual identification of products and product development that help our customers become more successful through time-saving, cost-saving, and new construction methods.

Marketing Executive / Marketing Assistant ( Mandarin Speaking)

Responsibilities:Promote and sell property projects, follow up with leads and buyersHandle customer inquiries and follow up leadsArrange site visits and explain projectsPost ads on social media and property websitesAchieve sales targetsManage after-s..
Moh Seng Construction Sdn Bhd A real estate developer from Muar with more than 53 years of experience in the construction industries from development to construction and management. ​ The founder of Moh Seng Development Sdn Bhd & Moh Seng Construction Sdn Bhd is Ee Ah Leng (余茂盛). He founded Moh Seng Construction Sdn Bhd in 1990. After 10 years of rapid development, Moh Seng Development Sdn Bhd was finally born in 2000. We ensure to provide the best in class quality and at the heart of our endeavors as we live our mission to be one of the most sustainable property developer company in Malaysia. What don’t just build house. We build communities and your futures. Our quest for excellence is a continuous journey much like our hope to improve the lives of home dwellers. As a locally-owned, independent company, we are committed to supporting the communities and clients we serve. We are constantly evolving, but remain focused on that one simple idea behind our founding. Contact us today and let us provide you with the very best experience in real estate.

Content Writer (Part-Time / Remote) - Part-time

JOBSTORE GROUP / Kuala Lumpur, Federal Territory of
We are looking for a creative and detail-oriented Content Writer to support our social media and marketing activities.ResponsibilitiesWrite and edit content for social media platformsCreate captions, short articles, and marketing materialsEnsure cont..

Jobstore.com is one of the biggest job sites with a broad presence in Malaysia, Australia, Hong Kong, Singapore, the Philippines, and Indonesia. It is currently one of the fastest-growing job portals in the Asia Pacific region — recognized with multiple awards such as Top 100 Private Technology Company, Top 10 Consumer Cloud Application, etc.

With just one submission through Jobstore, employers and recruiters are able to advertise jobs on multiple job sites, classified ads, and social network sites. We also integrate a state-of-the-art application tracking system that will help your recruitment team work more efficiently. Having more than 20,000 top firms and a growing number of career opportunities onboard, Jobstore connects the right people with the right jobs, serving tens of thousands of employers of all sizes and industries.

At Jobstore, it is our goal to simplify the hiring process and get your vacancies filled quickly. If you are looking for a faster and easier way to reach more qualified candidates, Jobstore is here to help.

Senior Executive, Accounts & Finance

Alpha Galaxy Sdn Bhd / Shah Alam, Selangor
We are looking for a detail-oriented and responsible Senior Executive, Accounts & Finance to manage the company’s full set of accounts and support daily finance operations. The ideal candidate should have strong accounting knowledge, hands-on e..
Alpha Galaxy group of companies has been established in the market since 1991, involved in investment, property development, and management of prime commercial and industrial properties nationwide. As we continue to expand rapidly, we are looking for ambitious and talented individuals to join our dynamic team. We strive for continuous success with our commitment guided by our vision of creating value to the communities, caring for society and the environment, teamwork and growing together

Account Assistant executive

Spectrum Edge Sdn Bhd / solaris dutamas, Kuala Lumpur
Responsibilities:Prepare daily bank reconciliation report.Maintain proper record and organisation of filling system.Responsible for day-to-day finance and accounts administration tasks.Complete weekly bank recon to ensure no discrepancy in banking.Ch..

Founded in 2001, Spectrum Edge Sdn Bhd is a leader of technology delivery in Malaysia; a value-added distributor providing information security (for mobile, systems and network), and thin-client solutions to partners and professional IT security assessment services to corporate entities.

Led by a strong management team with in-depth experience in the security sphere; we have extensive core competencies in the IT security field. We are highly qualified, having received accreditation from acclaimed (ISC)2, ISACA, ITIL organizations for CISSP, CISM and ITIL certifications, along with product certifications from market-leading vendors, such as IBM, Fortinet, Intel Security (FKA McAfee), Tripwire, and etc.

Spectrum has been involved in countless deployments in industries with differing network environments, and today has a strong presence in 80% of major financial services institutions, all major telecommunication entities, government sectors, airlines sector, GLC sector, and various multinational corporations in Malaysia. At present, all major resellers are working closely with us to grow these sectors.

Security Engineer

Spectrum Edge Sdn Bhd / Kuala Lumpur, Wilayah Persekutuan K
Job DescriptionThe Security Engineer's role is to support the product team in performing product/ solution installation, testing, documentation, and support.ResponsibilitiesTo study and understand the technical aspects of all the security solutio..

Founded in 2001, Spectrum Edge Sdn Bhd is a leader of technology delivery in Malaysia; a value-added distributor providing information security (for mobile, systems and network), and thin-client solutions to partners and professional IT security assessment services to corporate entities.

Led by a strong management team with in-depth experience in the security sphere; we have extensive core competencies in the IT security field. We are highly qualified, having received accreditation from acclaimed (ISC)2, ISACA, ITIL organizations for CISSP, CISM and ITIL certifications, along with product certifications from market-leading vendors, such as IBM, Fortinet, Intel Security (FKA McAfee), Tripwire, and etc.

Spectrum has been involved in countless deployments in industries with differing network environments, and today has a strong presence in 80% of major financial services institutions, all major telecommunication entities, government sectors, airlines sector, GLC sector, and various multinational corporations in Malaysia. At present, all major resellers are working closely with us to grow these sectors.

CUSTOMER RELATION MANAGEMENT (CRM ADMINISTRATION)

Advanced Profinity Sdn Bhd / Puncak Alam, Selangor
JOB RESPONSIBILITIES:Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability),..

Advanced Profinity Sdn Bhd is an established and diversified Malaysian Company servicing both the private and public sector clients in Malaysia in the Lubricant and Hydraulic Oil Industry, catering for passenger car’s usage, transportation industry, and major manufacturing and utilities industry. The company was founded in 2018. Advanced Profinity Sdn Bhd coupled with the relevant experience and expertise in the Lubricant and Tribology Field has enabled the company to provide high quality products with efficient supply-chain system, together with professional, quality, reliable and efficient services to our clients. In particular, our specialization is in the field lubricant tribology, providing the best solution to the client in achieving their most optimized machinery’s condition, including passenger vehicle and production equipment. In addition, our company has the experience in troubleshooting and consults the best applications and solutions of lubricants type for heavy machineries such as turbine compressors, diesel generator, manufacturing facilities in Oil & Gas Industry, Energy Sector, Food and Beverage Manufacturing (including Halal industry), and Transportation and Rail Industry. Our experience enabled us to undertake these projects from start to finish addressing all details in a cost effective and efficient manner without sacrificing quality and services rendered.​

Site Engineer

Job Scope:Supervise and coordinate piling works on siteOversee daily operations at the construction site, ensuring smooth execution of the project.Supervise subcontractors and construction workers to ensure high-quality work and safety standards are ..
See Ma Piling & Construction Sdn Bhd is a Klang, Selangor-based, established in 2010. The company specializes in foundation piling,, building construction, and civil engineering works for residential, commercial, and industrial projects. They provide end-to-end services, including piling machinery rental and construction, with projects covering RC pile installation (e.g., in Kajang, Kuala Selangor, Seremban).

Accounting Executive

EBS Services Sdn Bhd / Masai, Johor
Responsibilities:Managing and overseeing the daily operations of the accounting department.Monitoring and analyzing accounting data and produce financial reports or statements.Establishing and enforcing proper accounting methods, policies and princip..

Since 2002, EBS Services Sdn Bhd (formerly known as E-Business Solutions) has been developed and grown-up exponentially to an E-business market solution provider.
With full range solutions on computers, peripheral, network communications, time recorders, and telecommunication equipment, we work hard on new and up-to-date technical information for our valued customers.

*More than 15 years of service experience

*Excellent IT Solution Provider with right-sized solution

*High satisfaction in CRM with Customer-Centric Approach

What We Do?
We are a total IT and Network Solution Provider to cultivate a modern generation with IT literate formation.
We help to simplify the overload routines with innovative and quality assured Tech products.
We assist companies to organize smoothly from manual operations to IT delivered automation systems with less harm and the least time-consuming.

Content Editor Intern - Internship

JOBSTORE GROUP / Kuala Lumpur, Federal Territory of
Job SummaryWe are looking for a creative and detail-oriented Content Editor Intern to support our social media and marketing activities. You will assist in creating, editing, and managing content across various digital platforms.Key ResponsibilitiesC..

Jobstore.com is one of the biggest job sites with a broad presence in Malaysia, Australia, Hong Kong, Singapore, the Philippines, and Indonesia. It is currently one of the fastest-growing job portals in the Asia Pacific region — recognized with multiple awards such as Top 100 Private Technology Company, Top 10 Consumer Cloud Application, etc.

With just one submission through Jobstore, employers and recruiters are able to advertise jobs on multiple job sites, classified ads, and social network sites. We also integrate a state-of-the-art application tracking system that will help your recruitment team work more efficiently. Having more than 20,000 top firms and a growing number of career opportunities onboard, Jobstore connects the right people with the right jobs, serving tens of thousands of employers of all sizes and industries.

At Jobstore, it is our goal to simplify the hiring process and get your vacancies filled quickly. If you are looking for a faster and easier way to reach more qualified candidates, Jobstore is here to help.

Forwarding Operation Executive

INTECH LOGISTICS SDN BHD / Klang, Selangor
Arrange sea shipments for import and export taksInvolve in daily shipment problem solving and follow up Assist in declaration for k1, K2, K3 etcLiaise with all relevant parties for proper documentation and arrangement of shipmentsManage and monitor ..
INTECH LOGISTICS SDN. BHD. is a Malaysia-based logistics and freight forwarding company specializing in comprehensive transportation and supply chain solutions. Established in 2018 and headquartered in Klang, Selangor, the company is committed to providing reliable, efficient, and customer-focused logistics services for both local and international markets. Our services include sea freight, air freight, land transportation, customs clearance, warehousing coordination, and import & export documentation. We also provide solutions for Full Container Load (FCL), Less than Container Load (LCL), transshipment, project cargo handling, and cargo insurance services. With a dedicated team and strong industry knowledge, INTECH LOGISTICS aims to deliver smooth logistics operations while maintaining professionalism, timely service, and cost-effective solutions for our clients. We continuously strive to build long-term partnerships by understanding our customers’ business needs and delivering dependable logistics support with efficiency and integrity.

Senior Account Executive

MK Curtain / Nilai, Negeri Sembilan
Responsibilities:Manage the full Accounts Receivable (AR) function, including invoicing, collections, and customer account reconciliation.Monitor outstanding balances and follow up with customers to ensure timely payment collection.Prepare and issue ..

MK Curtain was founded by Datuk Wira (Dr) Calvin Khiu and established in 2005. It is one of the prominent brands under MK Curtain Berhad. Under the leadership of Datuk Wira (Dr) Calvin Khiu, MK Curtain has grown to become one of the leading curtain brands in the local curtain industry.

Currently, MK Curtain operates up to 60 outlets across Malaysia, supported by a team that continuously improves and transforms to meet market demands. MK Curtain aims to create a quality and contemporary lifestyle for everyone by providing one-stop services, including the retailing and customization of curtains, blinds, wallpapers, cushions, carpets, and other home accessories.

In April 2016, MK Curtain’s headquarters at Nilai 3, with a total area of 93,680 square feet, was officially recognized by the Malaysia Book of Records as “The Biggest Curtain Showroom.” In 2021, MK Curtain was further awarded the title of “The Largest Curtain Outlet Chain.” These achievements have strengthened MK Curtain’s recognition within the industry and among the public.

MK Curtain provides a complete one-stop service, covering on-site measurement, quotations, textile selection advisory, production, and on-site installation. Customer satisfaction has always been MK Curtain’s top priority, and the company has accumulated over one million satisfied customer feedback and reviews.

MK Curtain undertakes a wide range of projects, including residential, commercial, private, and government sectors, as well as schools and hotels. With the rapid development of the real estate industry and increasing market demand throughout Malaysia, MK Curtain plans to expand to 100 outlets within three years, enabling customers from more regions to enjoy MK Curtain’s services.

WAREHOUSE COORDINATOR / EXECUTIVE

Job Description: Manage and lead a team of warehouse associates to ensure the timely and efficient fulfillment of customer ordersManage daily warehousing dutiesPlanning, coordinating and monitoring the receipt & transfer client goods.To plan proper ..

We are manufacturer and traders of food, bakery & confectionery ingredients in Malaysia. To support our rapid and continuous expansion, we invite dynamic and highly motivated individuals to join us and be our valued Team Members. We are a company focused on talent developments to help build our expanding business. Our company has dedicated employees working together towards a common goal of achieving excellence in business since 1981.

PROJECT ENGINEER (ACMV / CWSP)

SL Engineering Sdn Bhd / Kajang, Selangor
Job RequirementDegree / Diploma in Mechanical EngineeringMin 1 year experience in project planning and managementComputer literate MS Excel / Words / Autocad / Scheduling SoftwareExcellent problem-solving skills and attention to detail.Job Responsibi..

The roots of SL Engineering Sdn. Bhd. could be traced back to the late 1970’s. Back then we were known as Soon Loy Engineering and our main business activity was in the fabrication and installation of Sheet Metal Ducts and Chilled Water Piping for the Centralized Air-Conditioning System. Over the years this set-up has served us extremely well and we have completed numerous jobs ranging from commercial office buildings, shopping malls, factory complexes and hospitals. Listed below are some of our satisfied customers. As an ACMV Contractor, we still maintain a fairly well equipped Ducting Manufacturing Facility complete with a Cut-to-Length Coil Line, Plasma Cutter for the Duct Fittings, Longitudinal Roll-Formers and a Transverse Duct Connection Roll-former.

With this facility, we are in a better position to control the production and quality of our ductwork and we can confidently secure jobs and honour our commitment with confidence.

SL Engineering was incorporated as a private limited (Sdn. Bhd.) Company on the 16th of April 1985 and since then we have progressed to be an ACMV Engineering company and is currently operating out of a factory/office building with a total built-up area of approximately 8000 Sq.Feet.

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Frequently Asked Questions about Customer Service / Call Centre

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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