Total 34 e commerce operations assistant job vacancies in Others category in Federal Territory of Kuala Lumpur

About Intrepid

Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

The role:

As the Team Lead / Assistant Team Lead,  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

Responsibilities:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

Who we look for - the ideal profile:

• Fluent in English
• Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
• Experience with retail business will be an added advantage
• Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
• Strong track record of high-level negotiations with partners and successful internal/external relationship management
• Management: proven ability to manage a team. Ability to build team up, build processes, drive results and foster positive culture
• Solid Excel / Powerpoint skills

About Intrepid

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel growth solutions for brands, covering marketplace management, social commerce, performance marketing, fulfillment, and data capabilities across the region.

As part of our growing Social Commerce team, you will support the operational processes behind creator commerce, livestream operations, affiliate campaigns, and financing & billing workflows across platforms including TikTok Shop, Shopee, and Lazada.

The Role

We are looking for a highly organized and detail-oriented Social Commerce Operations Specialist to support operational execution across financing, billing, creator operations, and campaign management workflows.

This role requires strong operational rigor, spreadsheet management capabilities, and cross-functional coordination skills to ensure smooth execution across internal stakeholders, brands, creators, and finance teams. The ideal candidate thrives in a fast-paced environment and is comfortable managing large operational datasets and multiple concurrent workflows.

Responsibilities

Financing & Billing Operations

● Support end-to-end billing and financing operational processes for livestream, affiliate, creator, and social commerce campaigns.

● Manage operational trackers for financing utilization, creator costs, campaign budgets, invoicing status, and payment reconciliation.

● Coordinate with Finance teams on invoice validation, payment processing, accrual tracking, and billing documentation.

● Reconcile campaign spend, platform reports, operational records, and payout trackers to ensure data accuracy.

● Monitor billing timelines and proactively resolve operational discrepancies or delays.

Social Commerce Operations

● Maintain and manage operational workflows across creator campaigns, livestream schedules, short video production, and affiliate operations.

● Coordinate with working teams to support campaign setup, booking coordination, deliverable tracking, and operational readiness across multiple brands and stakeholders.

● Consolidate and maintain large-scale Google Sheets trackers and operational dashboards.

● Ensure data accuracy and timely updates across all operational reporting structures.

Process Optimization & Reporting

● Identify opportunities to improve operational efficiency and reduce manual processes.

● Support workflow automation initiatives using Google Sheets formulas, App Scripts, and standardized operational templates.

● Generate regular operational reports covering financing utilization, billing status, campaign pacing, creator payouts, and operational KPIs.

● Support monthly business reviews, reconciliation exercises, and operational planning processes.

Stakeholder Management

● Work closely with Commercial, Creator Operations, Livestream, Production, Finance, and Brand teams to support campaign execution.

● Coordinate with external stakeholders including creators, agencies, and platform partners where required.

● Ensure operational processes are executed in accordance with internal SOPs and timelines.

● Bachelor’s degree in Business, Finance, Operations, Marketing, or related fields.

● 2–4 years of experience in eCommerce operations, finance operations, social commerce operations, campaign operations, or billing coordination.

● Advanced proficiency in Google Sheets or Microsoft Excel, including:

○ Pivot Tables

○ QUERY / lookup formulas

○ Data reconciliation

○ Reporting and tracker management

● Strong attention to detail and ability to manage large datasets accurately.

● Excellent organizational and time management skills.

● Strong communication and stakeholder management capabilities.

● Comfortable working in a fast-paced, dynamic, and performance-driven environment

Preferred Qualifications

● Experience supporting TikTok Shop, Shopee, Lazada, or social commerce ecosystems.

● Familiarity with affiliate, creator, livestream, or MCN operational workflows.

● Experience with Google Apps Script, workflow automation, or dashboard reporting tools is a plus.

● Prior experience in an agency, eCommerce enabler, or marketplace environment preferred.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Social Commerce Manager for our client, a leading global consumer goods company. Sitting at the intersection of creators, content and commerce, you'll drive growth across emerging platforms, unlock new opportunities, and help redefine how brands engage, influence and convert consumers in today's digital-first world.

Role: 

• Lead the growth and evolution of social commerce channels, developing strategies that drive sustainable GMV growth, improve ROAS, and strengthen affiliate and creator ecosystems.
• Identify, evaluate and pilot emerging commerce opportunities across new platforms and channels through structured test-and-learn initiatives with strategic partners.
• Own social commerce performance frameworks, leveraging data, measurement and reporting to uncover insights, optimize performance and drive business growth.
• Oversee social and influencer ecosystems, including creators, KOLs, MCNs, affiliate networks and agency partners, ensuring effective collaboration and measurable commercial impact.
• Lead end-to-end social campaign planning and execution, partnering with agency teams to deliver audience strategies, campaign deployment, content distribution and performance optimization aligned with brand objectives.
• Drive livestream and video commerce excellence by developing and operationalising performance scorecards that elevate channel effectiveness and commercial outcomes.
• Serve as a trusted advisor on social commerce, creator marketing and platform innovation, bringing forward emerging trends, opportunities and best practices to inform business decisions.
• Lead learning agendas across brands by translating insights into actionable recommendations, scaling successful initiatives and fostering a culture of continuous improvement.
• Build internal capabilities through training, coaching and knowledge-sharing programmes that strengthen social commerce, digital media and analytics expertise across stakeholder groups.
• Influence and engage cross-functional stakeholders through compelling storytelling, strategic recommendations and data-driven insights that support business objectives.
• Ensure all commerce, creator and livestream activities adhere to brand governance, compliance requirements and brand safety standards, safeguarding brand integrity across all touchpoints.

You:

• Bachelor's degree in Marketing, Business, Communications or a related discipline.
• 5+ years of experience in Social Commerce, Influencer Marketing, Digital Media, Performance Marketing or related fields.
• Demonstrated expertise in TikTok Shop and social commerce ecosystems, with a strong understanding of how content, creators and commerce work together to drive growth.
• Strong knowledge of social media platforms, creator economy trends, affiliate marketing models and platform best practices.
• Experience managing creators, influencers, agencies, MCNs, affiliate networks and cross-functional stakeholders.
• Commercially minded with a strong understanding of performance metrics, media optimisation and growth levers.
• Comfortable navigating ambiguity, identifying opportunities and turning insights into action.
• Strong communication, presentation and stakeholder management skills, with the ability to influence audiences at all levels.
• Passion for emerging technologies, digital culture and the evolving social commerce landscape.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

We are looking for an experienced People Operation Specialist to you will be an active contributor in a wide range of HR activities. This will involve providing support on day to day HR operations including  onboarding, offboarding, payroll, employee engagement, culture, HR reporting, etc. You will also get a chance to participate in a host of HR projects. This role will be reporting to our  Regional People Operations Lead.

As a People Ops Specialist, you will take charge of

• Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
• Support new joiners’ onboarding and leavers’ offboarding process, including collating staff movement announcements, planning and executing teams orientation and other engagement programs such as office welcome tour, interns community program
• Coordinates office facilities contracts and related operations
• Monitor, upkeep and ensure security and accuracy of employees' records and documents in HRIS
• Maintain and update employee handbook, guidelines, policies, and process flows.
• Process employee requests for information and related employment visas, permits, and regulatory applications
• Generate timekeeping and deductibles reports for payroll.
• Generate and analyze HR reports to improve efficiency and effectiveness of people decisions
• Participate and contribute towards implementation of local and regional HR projects, strategies and initiatives.
• Execute Employer Branding initiatives to build a powerful B2B brand presence that attracts top of funnel candidates
• Assist in implementing Performance Management process and Employee Relations
• Facilitate setup of Employee Engagement activities, including but not limited to Company Team building, and Country Town Halls, games nights, AMAs, events, etc
• Partake in research and development of Culture building initiatives, as well as learning and development opportunities for employees
• Assist in streamlining current HR processes and payroll  & benefits procedures
• Other ad-hoc tasks as assigned such as office management and administrative functions

What we are looking for - the ideal profile

• 2-4 years of relevant experience in the same role
• Business partnering mindset, proactive to stakeholders’ needs
• Highly motivated, nimble, and takes initiative to take up new challenges
• Self-starter, agile, and able to work independently
• Passion to create an inclusive, high performance and fun work culture
• Resourceful team player who is confident to bring ideas to the table
• Detailed-oriented with strong people, organizational, and administrative skills
• Proficient in MS Office 365 and MS office suite, as well as Google Suite
• Must be degree qualified, preferably with a specialization in Human Resources or Social Sciences, such as Psychology, Sociology, Economics, Organizational Behavior, and the like
• Knowledge of employment laws, e.g. Labor Code, Statutory Benefits, OSH and the like,  is an advantage
• Able to start work immediately or with short notice is an advantage

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a proactive and detail-oriented Team Leader to oversee daily funding operations, manage escalations, and ensure smooth and compliant operational processes. You will lead and coach the team, monitor performance and service quality, resolve complex operational issues, and collaborate closely with cross-functional stakeholders including Compliance, Risk, Finance, and Customer Support. This role also involves driving process improvements, managing operational reporting, and supporting team development through training and coaching. If you are analytical, people-focused, and thrive in a fast-paced environment, we’d love to hear from you!

Job Responsibility

• Lead, coach, and supervise the daily performance of the team to ensure timely, accurate, and professional handling of funding operations, account-related inquiries, and escalated cases.
• Serve as the primary escalation point for complex operational, funding, or customer-related issues, providing guidance and resolution support to team members and stakeholders.
• Monitor team productivity, service quality, and compliance with company policies, SOPs, regulatory requirements, and internal service standards to ensure operational excellence.
• Conduct regular performance reviews, quality assessments, and coaching sessions to drive continuous improvement, employee development, and achievement of team KPIs.
• Oversee daily funding reviews, transaction processing, reconciliations, and case management activities to ensure operational accuracy, proper documentation, and timely completion.
• Analyze operational workflows, funding trends, and risk indicators to identify process gaps, operational inefficiencies, or abnormal activities, and implement corrective or preventive measures.
• Collaborate closely with internal departments including Compliance, Risk, Finance, Product, and Customer Support to resolve operational issues, improve processes, and ensure smooth cross-functional communication.
• Review and validate escalated funding investigations, risk assessments, and suspicious transaction cases, ensuring proper escalation, tracking, and resolution within established timelines.
• Prepare and maintain operational reports, performance dashboards, and management updates, providing insights and recommendations to support business decisions and risk mitigation initiatives.
• Drive continuous process improvement initiatives by identifying automation opportunities, enhancing workflows, and contributing to SOP development and operational optimization.
• Provide training, onboarding, and knowledge-sharing sessions to strengthen team competency, product knowledge, and operational readiness.

• Bachelor’s degree in Business Administration, Finance, Banking, Operations Management, or a related field preferred.
• Minimum 3-5 years of experience in fintech or financial services industries, with a focus on supporting Sales and Account Manager is required , at least 1–2 years in a leadership or supervisory role.
• Strong understanding of funding operations, transaction processing, reconciliations and operational workflows.
• Proven experience handling escalations, resolving complex operational or customer-related issues, and making sound decisions under pressure.
• Strong analytical and problem-solving skills with the ability to identify operational gaps, investigate abnormalities, and recommend effective solutions independently.
• Excellent leadership, coaching, and people management skills with the ability to motivate, guide, and develop team members effectively.
• Strong communication and interpersonal skills with the ability to collaborate professionally across multiple departments and stakeholder levels.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality and operational efficiency.
• Proficient in Microsoft Office applications, especially Excel, and comfortable working with operational systems, CRM platforms, or ticketing tools.
• Experience with Zendesk, payment systems, CRM platforms, or trading systems will be an added advantage.
• Strong sense of ownership, accountability, professionalism, and customer service orientation.
• Willingness to work on rotational shifts, weekends, or public holidays if operationally required.

.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

Operations Manager

Reports To: Country Manager

Department: Merchant Operations / Sales Operations

Location: Malaysia (KL & JB oversight)

Role Summary

The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.

Key Responsibilities:

1. Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:

• Onboarding, Fulfillment, POS Operations, Project Support
• Ensure operational processes are executed accurately and within SLA timelines.
• Monitor merchant onboarding progress, deployment readiness, and issue resolution.
• Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
• Drive operational consistency between KL and JB operations teams.
• Work closely with Sales Admin functions to ensure proper processing and documentation of sales-related activities.
• Identify process gaps, operational risks, and bottlenecks and improve SOPs.
• Track and analyze operations OKRs, merchant onboarding turnaround time, fulfillment timelines, deployment completion, productivity metrics, SLA performance.
• Prepare operational reports and business updates for Country Manager.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5–8 years of experience in Operations, Sales Operations, Merchant Operations, or related functions.
• Minimum 3 years in a managerial or team leadership role.
• Strong people management and stakeholder management skills.
• Experience managing sales administration and operational workflows.
• Strong analytical, reporting, and problem-solving capabilities.
• Ability to manage multiple operational functions in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, and operational systems/CRM tools.

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. You’ll collaborate with internal teams, follow standard procedures, and help resolve complex problems independently. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team. Elevate your career with us – apply now for a dynamic role in a thriving industry!

Job Responsibility

• Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
• Collaborate effectively with internal departments to address questions and align on account-related matters.
• Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
• Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
• Follow established SOPs meticulously to ensure consistent, accurate task execution.
• Maintain a sense of urgency and professionalism when responding to internal or external queries.
• Record and document all actions taken to ensure transparency and accountability.
• Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
• Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.  

• Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
• Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
• Professional demeanor with a customer-first mindset.
•  Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
• Demonstrates a positive attitude and a proactive approach to problem-solving.
• High attention to detail and ability to follow structured procedures with consistency.
• Proven ability to work cross-functionally and communicate effectively with different teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with platforms such as Copy Trading, MAM, and CRM systems is preferred.
• Flexible with working hours, including rotational shifts and holidays/rest days that may vary.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The Role:

The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.

Your responsibilities will include:

• Generate daily and monthly operational related data reports, analyze quantitative data, and work with related teams to identify and solve problems.
• Responsible for all day-to-day operational aspects of the retail inventory management, monitor of ordering issue, and other key related to ecommerce operations.
• Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights.
• Support teams in defining business processes, developing operational roadmaps, and associated system requirements.
• Coordinate with the warehouse to ensure successful execution of fulfillment, orders and processes to accommodate client needs and requests.
• Respond to troubleshoot, and resolve daily receiving, fulfillment, and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution.
• Perform other relevant duties according to the business needs.
• Support processes to ensure all aspects of the ecommerce operations run smoothly

What we are looking for - the ideal profile

• University degree in any related field
• 1-2 years of experience in Operations, Fulfillment, Supply chain or any related fields
• Good attention to details and good ability to analyze data
• Thrive in a fast-paced start-up and Ecommerce environment

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
The SEO Specialist will be responsible for planning and executing global SEO strategies across multiple markets. This role requires strong hands-on execution ability across on-page, off-page, and technical SEO, as well as strategic thinking to independently drive organic growth on a global scale.

Key Responsibilities:

• Take full ownership of SEO performance across global markets, including on-page, off-page, and technical SEO initiatives
• Conduct in-depth competitor analysis and market research to develop scalable global SEO strategies based on data and market insights
• Execute and continuously optimise SEO strategies to improve keyword rankings, organic traffic, and conversion performance across different regions
• Perform comprehensive keyword research and build structured content pillars aligned with search intent and business objectives
• Create detailed SEO content briefs and collaborate closely with copywriters and content teams to ensure high-quality, SEO-aligned content production
• Work closely with the Global SEO team to align with overall SEO direction, standards, and best practices across all markets
• Coordinate with cross-functional teams (Content, Development, Design, and Marketing) to ensure smooth execution of SEO initiatives
• Monitor SEO performance through GA4, Google Search Console, Ahrefs, SEMrush, and other SEO tools, while providing regular reporting and actionable optimisation recommendations
• Identify technical SEO issues and work closely with the Development team to resolve them efficiently
• Leverage AI-powered tools to improve research efficiency, content structuring, workflow productivity, and SEO scalability
• Support authority-building initiatives, including backlink strategy planning, outreach, and execution across global markets
• Stay updated on search engine algorithm updates, industry trends, and emerging AI-driven SEO practices to continuously improve strategy and execution

• Minimum 3+ years of experience as an SEO Specialist
• Strong proficiency in English, with excellent reading, writing, speaking, and communication skills
• Proven experience managing SEO projects independently across different markets or regions
• Prior experience in the financial services industry.
• Strong understanding of on-page, off-page, and technical SEO best practices
• Experience conducting competitor analysis and developing scalable SEO strategies based on market insights and search trends
• Hands-on experience with tools such as GA4, Google Search Console, Ahrefs, SEMrush, Screaming Frog, or similar SEO platforms
• Experience creating SEO content briefs and collaborating closely with copywriters and content teams
• Strong analytical mindset with the ability to interpret SEO data and translate insights into actionable strategies
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Familiar with AI-powered tools and able to leverage them to improve workflow efficiency, research quality, and SEO execution
• Ability to adapt quickly in a fast-paced environment and manage multiple SEO initiatives simultaneously
• Self-motivated, detail-oriented, and capable of driving projects with minimal supervision

Position Title: Vice President, Financial Operations

Reporting Line: Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).

Location: Fully Remote or Hybrid, determined by candidate location and business needs on a case-by-case basis.

General Purpose: Responsible for leading the Payment Operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.

Specific Objectives (~12 months):

Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.

Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.

Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.

Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.

Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.

Increase automation of payment processing activities in line with agreed quarterly targets.

Strategically manage payment routes to reduce settlement costs and overall PSP expenses.

Mentor and manage a globally distributed Financial Operations team to maintain consistent performance, accountability, and service standards.

Provide clear and timely communication to senior management on Financial Operations performance, risks, incidents, and strategic initiatives.

Manage chargeback and dispute processing within agreed service level agreements (SLAs).

Key Activities:

Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.

Continually assess team capability, coach team members, and support ongoing performance improvement.

Resolve payment functionality issues and address complex operational or program-related issues.

Maintain payment and order processing workflows according to established priorities.

Drive achievement of agreed qualitative and quantitative operational targets.

Analyze payment operations statistics and compile accurate performance reports.

Coordinate with development and technology teams to continually improve the customer payment experience.

Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.

Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.

Supervise technical integrations with Payment Service Providers (PSPs).

Key Competences:

Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).

Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.

Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.

Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.

Likely Current Job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.

Major Responsibilities: 

End-to-End Vendor Operations & Performance

• Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.

• Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.

• Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.

• Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.

Support Experience Ownership & Strategy

• Own the entire support experience, from design to execution, including footprint and channel strategy.

• Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.

• Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.

Accountability for Metrics & KPIs

• Maintain full accountability for QComm Service Operations metrics.

• Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.

• Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.

Stakeholder Management & Transformative Leadership

• Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.

• Lead cross-functional initiatives to align operational improvements with broader strategic business goals.

This is a vital role in ensuring MFS can deliver on its internal SLA agreements and deliverables as agreed with Client Delivery teams for the cash reconciliations and other live cash services for a range of low to complex Private Equity Investment funds. The Junior Associate will manage their time effectively to nurture training and oversight of deliverables from junior staff, as well as review necessary work. They will also need to be involved with daily tasks and other BAU as dictated by the SLAs and deliverables.

The candidate will have a strong understanding of the structures and types of products within a private investment fund as well as strong accounting knowledge for the double entry and booking of transactions through the accounting system. Ideally the candidate will be a self-starter and also look to become involved in improvement projects for the team such as automation and technology.

For this role you may be tasked with reviewing the work of an Associate, ensuring tasks are completed and issues appropriately investigated. A Junior Associate Director will likely be the lead for multiple client collection accounts belonging to a Client Delivery team as well as having the ability to assist across other workstreams where necessary for coverage.

The candidate would also be responsible for knowledge transfer and training to new joiners.

• Ensure client transaction processing is complete, booked correctly & back up evidence is accurate.
• Review reconciliations prepared by other members of the team where necessary to maintain flow of workloads and coverage across the wider team.
• Operate and oversee in-house reconciliation technology as well as being involved in internal discussions for
• improvements and automations.
• Ensure to engage in suggesting ideas and efficiency improvements to the process framework.
• Liaise with other Investor and Client delivery teams within MFS in other locations.
• Ensure accuracy at all times and ensure SLA deadlines are met and strictly adhered to.
• Support the new account migration processes.
• Involvement in projects and managing change.
• Oversight of reconciliation and data transmission technology.
• Escalate issues appropriately as and when needed.

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

ABOUT THE ROLE:

You will join a growing team focused on delivering a profit-oriented proposition. Polisea Labuan creatively evaluates standard and non-standard risks and develops optimal coverage solutions for our clients. 

You are expected to streamline and standardise processes across various stakeholders to ensure completion and compliance for the benefit of the company's P&L. 

On top of pursuing a fulfilling job, you will be working with a great bunch of energetic people in building and offering InsurTech solutions across South East Asia!

WHAT YOU’LL DO

• Handle financial settlements with cedents, reinsurers, and reinsurance brokers according to terms and agreements, managing overall cash flow in a timely manner.
• Control data quality and manage risk-related activities according to internal guidelines.
• Collect accurate premiums and claims information and proactively handle claims including indexation.
• Build and collate premiums, claims registers, and outstanding case reserves.
  
  

WHAT WE EXPECT OF YOU:

• Must be residing permanently in Labuan.

• Minimum 1 to 2 years of relevant experience in Accounting and Finance.
• Proactive nature, independent and dependable.
• Strong administrative and analytical skills, ability to multi-task with attention to detail.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a highly driven Online Operations Manager to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

• Own monthly revenue, traffic, conversion and profitability targets across online channels
• Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
• Improve AOV, repeat purchase and category growth

Marketplace Operations

• Ensure accurate listings, pricing, promotions and stock availability
• Manage platform health metrics, seller performance and customer ratings
• Optimize store merchandising and product discoverability

Data & Reporting

• Build daily / weekly dashboards for sales and channel performance
• Analyse traffic sources, SKU movement, campaign ROI and competitor actions
• Provide insights and action plans to management

AI & Automation

• Introduce AI tools to improve operations productivity
• Automate reporting workflows and repetitive tasks
• Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

• Work closely with supply chain, customer service, finance, marketing and product teams
• Ensure smooth execution of campaigns and fulfilment readiness

• 5+ years experience in eCommerce / Marketplace Operations
• Strong commercial mindset with proven sales growth track record
• Data-driven and comfortable with Excel / BI dashboards
• Fast-moving, entrepreneurial mindset
• Strong stakeholder management skills

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Dealing Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Executing analytical procedures on related business areas as required.
• Exploring new ways of improving the existing procedures continuously.

• Working closely with the senior team on trade supervision and risk strategy alignment.

• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• 1-3 years of relevant work experience in financial services.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What will you do:

• Banking & Payments: Setup and process all payment disbursals; verify that incoming customer fees are accurately credited to the correct accounts.
• Reconciliations: Maintain account balances and perform frequent, high-volume bank reconciliations to ensure zero discrepancies.
• Operational Excellence: Execute tasks within strict Turn Around Times (TAT) and suggest improvements to streamline current workflows.
• Risk & Compliance: Promptly report any SOP deviations or operational issues and maintain updated process documentation.
• Collaboration: Coordinate with internal and external stakeholders to ensure project deadlines are met and provide constructive feedback to peers.

What are we looking for:

• Undergraduate in finance, accounting, or any related field.
• Strong analytical and research skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Excel.

You will shine if you have:

• Experience in operations role (internship or part time)
• 1-2 years experience in operations role if not a fresh graduate

• Oversee end-to-end finance process of bank reconciliations for receipts and payments to merchants
• Work closely with different stakeholders in resolving reconciliation matters with acquirers and partners
• Assist in Monthly Closing of the Accounts
• Preparing Invoices for new/ existing merchants
• Credit Control on Outstanding Receivables
• Assist in Annual Audit and other reporting requirements
• Undertake any other duties and responsibilities to be assigned by superior

• Experienced in fintech industry would be added advantage.
• Possess minimum a Degree qualification in Accounting or a related field
• Proficient in Microsoft Excel. Experience in Oracle Netsuite will be an added advantage
• Able to work under minimal supervision, having sense of urgency and accountability
• Proven analytical and problem-solving skills, with the ability to interpret and work with large data sets.
• Strong understanding of accounting principles, practices, financial regulations, and tax compliance.
• Ability to work under pressure and meet tight deadlines.
• Required languages: English and Bahasa Malaysia

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

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Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

What will you do:

• To assist on executing tasks assigned within turn around time.
• To review and assess applications for various initiatives.
• To verify and validate initial transactions between SMEs and service providers.
• To liaise with service providers and financial institutions to ensure smooth operations.
• To perform due diligence on service submissions to ensure the legitimacy of the service provided.
• To collaborate closely with essential parties, including those within the organization and external stakeholders, to guarantee timely delivery of projects or tasks.

What are we looking for:

• Currently pursuing a degree in finance, accounting, or any related field.
• Strong analytical and research skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Excel.
• Able to commit 6 months internship.
• Able to commit for 5 days in a week during the internship period.

This internship comes with a monthly allowance of RM1,000.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Role Overview

The Assistant Manager, Solutions is responsible for leading the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role requires close collaboration with cross-functional teams—including Operations, Finance, Commercial, Tech, and Network Planning—to ensure the delivery of scalable, customer-centric logistics products that drive commercial and operational excellence.

The ideal candidate is a problem solver and strategic thinker with a strong background in logistics, capable of managing complex solutions and aligning multiple stakeholders in a fast-paced environment.

Key Responsibilities

1. Solution Development & Launch

• Design and implement tailored logistics solutions across ground and air transportation, customs, and supply chain optimization.
• Manage the end-to-end solution lifecycle—from initial requirements gathering to deployment and post-launch support.
• Ensure solutions meet customer expectations, align with operational capabilities, and achieve financial targets.

2. Stakeholder Collaboration

• Work closely with Operations, Finance, Tech, and Network Planning to create efficient and scalable logistics processes.
• Collaborate with the Commercial team to understand client needs and translate them into actionable solutions.
• Facilitate communication and coordination across departments to ensure alignment and successful solutions implementation.

3. Performance Monitoring & Continuous Improvement

• Leverage qualitative insights and quantitative data to guide solution decisions
• Gather feedback from stakeholders to identify improvement opportunities.
• Facilitate structured problem-solving discussions to drive clarity, decisions, and ownership.
• Lead continuous improvement efforts to enhance outcomes and customer satisfaction.
• Monitor progress, identify risks, and implement corrective actions.

4. Team Collaboration & Leadership

• Collaborate closely with Regional Solutions team to align local execution with regional strategies, frameworks, and priorities. 
• Promote a culture of innovation, collaboration, and excellence.
• Mentor and coach commercial team members involved in solution development.
• Contribute to the development of best practices and standard operating procedures.

Qualifications & Experience

• Experience: 4–5+ years in logistics, supply chain, or related roles, with hands-on experience in managing logistics solutions or product launches.
• Industry Knowledge: Experience in e-commerce, retail logistics, or 3PL is preferred.
• Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (Master’s degree a plus).
• Technical Skills
• In-depth understanding of cross-border logistics, air freight, customs, and delivery operations.
• Problem-solver able to translate customer challenges into clear, executable solution designs
• Strong data analysis skills; able to use performance metrics to guide decisions.
• Familiarity with logistics technology platforms or ERP systems is a plus.
• Project Management
• Ability to manage multiple concurrent projects with strong execution discipline.
• Structured and detail-oriented with strong organizational and planning capabilities.
• Strong leadership, prioritization, and decision-making capabilities. 
• Communication & Collaboration
• Excellent interpersonal and communication skills.
• Works well with regional teams remotely, keeping communication clear and timely across different time zones
• Proven ability to influence cross-functional stakeholders and drive results.

Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.
By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3 “to ensure healthy lives and promote well-being for all."

The role

In this role, you will own and optimise our revenue operations infrastructure. You will support the BD and Client Success teams through clean data, efficient processes, and clear performance reporting. You will also manage pricing tools and coordinate conferences and events that support our commercial growth.

You will report directly to the CEO and work closely with senior leadership on commercial performance.

Objectives

You will ensure our commercial teams operate with clarity, efficiency, and reliable data.

Tasks

• Own and manage HubSpot (data integrity, workflows, reporting)
• Maintain accurate pipeline, forecasting, and performance reporting
• Support BD and CS teams with sales administration and deal tracking
• Build and maintain pricing tools and commercial models
• Produce regular revenue and performance reports for leadership
• Identify and implement process improvements across the revenue cycle
• Coordinate conferences and industry events (planning, logistics, vendor management)
• Manage related budgets and track ROI from events

Attributes

• Strong interest in the latest technology innovations
• Independently manage your own time
• Enjoy working in an international environment
• Curious and process-driven
• High attention to detail
• Comfortable working with senior leadership and contributing to commercial decision-making
• People value your integrity, and they trust you to be true to your word
• The startup world appeals to you as a professional choice

Skills & Experience

• 5+ years in Revenue Operations, Sales Operations, or similar role
• Strong experience with HubSpot
• Experience supporting sales teams with reporting and pipeline management
• Strong Excel / Google Sheets skills
• Experience building or managing pricing tools or commercial models
• Experience coordinating events or conferences is a plus
• Experience in a SaaS or subscription-based business is a plus
• Professional fluency in written and spoken English

About the Role

As a REFASH Retail Partner, you will be at the forefront of managing our offline stores, with full responsibility for achieving sales targets, maintaining a high level of customer satisfaction, and ensuring that store operations run smoothly. This role will also prepare you for future growth opportunities within the REFASH organisation, allowing you to shape the success of our stores through innovative sales strategies, team management, and strong business ownership.

Key Responsibilities

Sales & Business Operations

• Drive sales initiatives to achieve targets, maximizing store revenue and profitability.

• ⁠⁠Plan weekly/monthly offline sales campaigns and align with stakeholders across different functions i.e. Marketing, Creative, Procurement

• ⁠Oversee the financial and sales performance of stores, ensuring alignment with company goals.

• Implement offline business strategies in line with broader company objectives.

• Prepare and analyze monthly sales reports to identify trends and areas for improvement.

Store Management & Visual Merchandising

• Maintain optimal store presentation through visual merchandising and strategic inventory placement.

• ⁠Ensure Inventory procurement targets are met monthly.

• Establish and uphold processes, sales, and service standards across offline retail locations.

Team Leadership & Development

• ⁠Lead hiring, training, and scheduling for both full-time and part-time retail staff.

• Conduct onboarding and training for new associates, fostering a culture of service excellence.

• Oversee day-to-day operations, delegating tasks to ensure seamless store functionality.

Customer Service & Relationship Management

• Maintain high standards of customer service, managing customer touchpoints such as cashiering and events.

• Work closely with our Customer Experience team to provide customer support across various communication platforms (Email, Social Media, WhatsApp).

• ⁠Manage relationships with sellers, including evaluating product drop-offs, negotiating offers, and resolving disputes.

Career Growth

At REFASH, we are committed to developing our talent. Successful candidates will have the opportunity to gain regional exposure and progress into higher roles within the organisation, managing our business across key markets in Singapore, Malaysia and Hong Kong.

Moomoo is an innovative investment and trading platform that is dedicated to empowering global investors with user-friendly yet powerful tools, data, and insights. Our mission is to transform the investment journey into a more accessible and enriching experience for individuals at all levels of trading expertise. We recognize that investing is a long-term journey, and that’s why we equip our users with a robust suite of features including real-time market data, advanced technical analysis tools, and comprehensive order book data. By prioritizing transparency, innovation, and community, we strive to deliver an exceptional investment experience tailored to the unique needs of each investor. As a leading player in the financial services industry, we invite enthusiastic and driven individuals to join our team as interns. This internship offers a unique opportunity to gain firsthand experience in the financial technology sector while working alongside industry professionals in a collaborative environment. As an intern at Moomoo, you will contribute to our mission of unlocking financial potential for investors and gain invaluable insights that can shape your future career in financial services.

Responsibilities

• Assist in planning, organizing, and executing events (e.g., product launches, roadshows, pop-up events, internal events)
• Conduct market research to identify trends and competitor analysis.
• Assist in daily operations of retail stores
• Provide customer service support during peak hours or campaigns

• Currently pursuing a degree in Finance, Economics, Business, or a related field.
• Strong analytical skills with a keen interest in financial markets and investment strategies.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with financial analysis tools and software is a plus.
• Ability to work collaboratively in a team-driven environment.
• Eagerness to learn and adapt in a fast-paced and dynamic setting.

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Handle insurance policy issuance, including generating accurate quotations and preparing cover notes within set timelines.
• Work closely with customers to gather required documents and ensure a seamless policy issuance process.
• Carefully review documents and cover notes for accuracy and completeness, enabling timely policy activation.
• Coordinate with insurance providers to follow up on pending approvals and ensure smooth processing.
• Manage customer accounts, addressing inquiries and maintaining satisfaction with our products and services.
• Contribute to team efforts by meeting sales and renewal targets.

WHAT WE EXPECT OF YOU:

• Minimum diploma in business, communications, or a related field.
• At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications.
• Proven hands-on experience in insurance issuance is a must.
• Experience in the insurance industry is a strong advantage.
• Strong attention to detail and excellent organizational skills.
• A customer-focused mindset with strong communication and problem-solving abilities.
• Self-reliance and adaptability to handle responsibilities independently.
• Leadership potential and a desire to grow into a people management role.