Total 17 job vacancies by AccorHotel

Bartender

We are looking for an experienced and customer-oriented Bartender to join our team.

Requirements:

• Minimum 1 year of bartending experience in a bar, restaurant, hotel, or similar hospitality environment.

• Knowledge of preparing and serving alcoholic and non-alcoholic beverages.

• Strong customer service and communication skills.

• Ability to work efficiently in a fast-paced environment.

• Professional appearance and positive attitude.

• Able to work flexible shifts, including weekends and public holidays.

Key Responsibilities:

• Prepare and serve beverages according to company standards.

• Provide excellent customer service and engage with guests professionally.

• Maintain cleanliness and organization of the bar area.

• Monitor stock levels and assist with inventory management.

• Handle customer orders and payments accurately.

• Ensure compliance with health, safety, and responsible alcohol service regulations.

Eligibility:

• Due to work permit requirements, only Malaysian citizens are eligible to apply.

Job Type: Full-time / Part-time

Salary: To be discussed based on experience.

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. 
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

We are seeking a detail-oriented and collaborative Technician to join our dynamic team in Sepang, Malaysia. In this role, you will play a vital part in ensuring the efficient operation, maintenance, and repair of equipment and systems. The ideal candidate will demonstrate a strong commitment to quality workmanship, safety, and continuous improvement while supporting our organization's operational excellence and customer satisfaction goals.

• Perform planned and unplanned maintenance on assigned equipment and systems, utilizing safe work practices and efficient methods
• Diagnose and troubleshoot technical issues, implementing effective solutions with a detail-oriented and analytical approach
• Conduct preventative maintenance programs to minimize downtime and extend equipment lifespan
• Communicate proactively with team leaders and management regarding maintenance needs, service disruptions, and potential improvements
• Document maintenance activities, repairs, and equipment performance in accurate technical reports
• Collaborate with fellow technicians and cross-functional teams to ensure seamless operations and knowledge sharing
• Mentor and support junior technicians in their professional development and skill enhancement
• Maintain organized work areas and properly manage tools and equipment inventory
• Adhere to all safety protocols, compliance standards, and organizational procedures
• Remain flexible and responsive to changing priorities while maintaining goal-oriented focus on project completion
• Contribute innovative ideas for process improvements and operational efficiency
• Provide responsive support to internal stakeholders and customers with a customer-focused mindset

Responsible for leading the overall administration and operations of the Pastry and Bakery kitchen, ensuring all pastry and bakery products consistently meet the highest standards of quality, presentation, and taste in line with management expectations. Oversees the daily operations of the pastry section, including production for outlets, staff cafeteria, and banquet/convention functions.

Ensures full compliance with food safety, hygiene, and service standards at all times. Drives innovation and creativity in all pastry offerings, contributing to menu development and seasonal creations that enhance the overall guest experience. Supervises, trains, and develops the pastry team to maintain operational excellence and consistency.

Regularly reviews and updates Standard Operating Procedures (SOPs) to ensure efficiency, consistency, and alignment with best practices.

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

RESPONSIBILITIES

• Passes on knowledge of cooking to the Commis.
• Checks and improves on food quality and presentation in the section.
• Assists the Sous Chef and Chef De Partie in all matters regarding the section.
• Fully responsible for the food hygiene and cleanliness in the section.
• Maintain accurate Hygiene and HACCP records in full compliance with regulatory requirements
• Responsible for controlling, coordinating and participating in the activity of all Kitchen personnel engaged in cooking and preparing food.
• Ensure that all the food prepared and served is according to the standards set by the Executive Chef. 
• To ensure a high standard of cleanliness throughout the entire kitchen.
• Suggest new ideas for set up and display.
• Ensure that standard recipe is followed and understood.
• Discuss daily activity with other station supervisor whenever necessary. 
• Brief the staff if any policy is changed or discuss the daily operation with the Chef de Partie.
• Perform duty common to all service associates and other duties as may be assigned by management. 

We are seeking a dynamic and results-driven Sales Manager to join our team in Movenpick Hotel and Convention Centre KLIA. As a key member of our sales leadership, you will be responsible for driving revenue growth, managing a high-performing sales team, and developing strategic relationships with clients.

• Lead and motivate a team of sales professionals to achieve and exceed sales targets
• Develop and implement effective sales strategies to expand our customer base and market share
• Establish and maintain strong relationships with key guests
• Analyze sales data and market trends to identify opportunities for growth
• Collaborate with cross-functional teams to ensure guest satisfaction and retention
• Conduct regular performance reviews and provide coaching to team members
• Create and deliver sales presentations to potential guests
• Monitor competitor activities and adjust strategies accordingly
• Prepare and present sales reports to senior management

Supervises Security personnel on assigned shifts to ensure compliance with policies and procedures.

• In the absence of the Safety/Security Manager, functions on assigned shift as primary on center contact for on-duty supervisors, law enforcement agencies and other on-duty staff for immediate response to situations requiring Safety and Security staff attention.
• Continually makes physical inspections and security checks of grounds and facility and documents results.
• Performs safety/security officer duties and provides supervision to staff to protect life and property against theft, vandalism, misappropriation, fire, flood, or similar disaster on assigned shift in compliance with government, corporate, and management directives.
• Informs the Safety/Security Manager or designee of anything that warrants immediate attention, including major incidents, extreme emergencies, unscheduled arrival of important visitors, etc.
• Investigates incidents on center and provides clear and accurate reports.
• Controls disturbances and assists staff in de-escalating situations.
• Completes required security logs, documentation, and records accurately and on time.
• Accurately logs employees, visitors, vendors, and students as they enter and exit the center.
• Adheres to safety practices in all areas of responsibility.
• Fosters and sustains a conducive environment, ensuring it remains free from harassment, intimidation, and disrespect.
• Attends all required staff training opportunities.

Responsibilities:

• Learn and apply sales techniques, product knowledge, and customer service skills.
• Support the Marcom team in lead generation and client communication.
• Assist with Marcom administration tasks.
• Work towards achieving Marcom goals.
• Develop a strong foundation for a career in Marcom.

Job Summary:

Food & Beverage Attendant is responsible for providing excellent customer service by serving food and beverages to guests, ensuring a pleasant dining experience and maintaining cleanliness and hygiene standards in the outlet.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Present menus and provide detailed information on food and beverage offerings.
• Take accurate orders and communicate them to the kitchen/bar team.
• Serve food and beverages promptly and according to service standards.
• Ensure tables are properly set up and maintained throughout service.
• Handle guest inquiries, requests and complaints efficiently.
• Process billing and payments accurately.
• Maintain cleanliness of dining area, service stations and equipment.
• Follow all hygiene, safety and sanitation guidelines.
• Upsell menu items and promotions to maximize revenue.
• Work closely with team members to ensure smooth operations.

Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.

What you will be doing:

• Manage reservations via phone, email, and online channels
• Communicate with guests prior to arrival
• Collaborate with the Front Office and other hotel departments
• Consistently offer exceptional, friendly, and engaging service
• Ensure the best options for guests while maximizing revenue through up-selling
• Recommend hotel facilities and assist guests with information and special requests
• Handle room reservation requests, enter rooming lists, and maintain accurate system data

We are seeking a professional and enthusiastic Hostess to join our hospitality team in Sepang, Malaysia. As the first point of contact for our guests, you will be instrumental in creating a welcoming and memorable dining experience. Reporting to the General Manager of Outlets, you will coordinate guest arrivals, manage reservations, and ensure seamless table operations while embodying our commitment to exceptional service and hospitality.

• Greet guests warmly upon arrival and escort them to their tables with professionalism and courtesy
• Coordinate seating arrangements and table management to optimize guest flow and dining experience
• Manage and organize daily reservations using reservation management systems
• Maintain knowledge of all menu items, ingredients, preparation methods, and special offerings to assist guests with informed recommendations
• Provide support to servers and bus staff as needed to ensure smooth outlet operations
• Perform opening and closing duties, including cleanliness checks and setup/breakdown of the host station
• Understand and utilize the point-of-sale (POS) system and shift-end reporting procedures
• Address guest inquiries and concerns with empathy and professionalism, resolving issues promptly
• Maintain accurate records of reservations, guest preferences, and special requests
• Adapt to changing priorities and guest needs in a fast-paced dining environment
• Uphold high standards of personal appearance and professional conduct at all times

We are seeking an experienced and dynamic Front Office Supervisor to join our hospitality team in Sepang, Malaysia. In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards. You will manage shifts independently while maintaining the highest levels of professionalism, efficiency, and guest satisfaction. This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional guest experiences and developing high-performing teams.

• Supervise and coordinate daily front office operations, including check-in, check-out, and guest communication procedures
• Manage shift operations independently while ensuring all team members adhere to brand standards and hospitality best practices
• Strategically assign and block guest rooms to maximize operational efficiency, honor guest requests, and support the resort's revenue objectives
• Coach, mentor, and develop front office team members, fostering a collaborative and supportive work environment
• Handle complex guest issues with empathy and professionalism, ensuring swift and satisfactory resolutions
• Maintain accurate financial controls and reconciliation procedures in accordance with organizational policies
• Coordinate with Housekeeping and other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics to achieve operational goals
• Ensure compliance with all front office procedures, security protocols, and guest privacy standards
• Prepare reports and provide feedback to management on operational performance and team development
• Respond promptly to guest inquiries and concerns, demonstrating exceptional customer service skills

We are seeking a dynamic and results-driven Director of Sales & Marketing to join our team in Movenpick Hotel & Convention Centre KLIA. This pivotal role will be responsible for maximizing property revenues while maintaining excellent customer service for both internal and external clients. The ideal candidate will lead our sales and marketing efforts, develop innovative strategies, and drive business growth in this vibrant market.

• Develop and execute comprehensive sales and marketing strategies to achieve revenue goals for rooms, banquet, and catering departments
• Lead, mentor, and motivate a high-performing sales team to meet and exceed targets
• Analyze market trends, demand segments, and competition to optimize pricing and inventory management
• Create and implement integrated marketing plans, including digital marketing, social media, and promotional events
• Build and maintain strong relationships with key accounts and corporate clients
• Oversee the development of annual budgets and forecasts in collaboration with other department heads
• Monitor and analyze sales metrics, preparing regular reports on performance and market insights
• Ensure alignment of sales and marketing expenses with the annual business plan and hotel profitability
• Actively participate in community organizations and industry events to enhance the property's visibility and reputation
• Collaborate closely with all hotel departments to ensure a seamless guest experience and maximize cross-selling opportunities

• Assist in the preparation, cutting, trimming, deboning, and portioning of meat, poultry, and seafood for hotel outlets (e.g., restaurants, banquets, room service)
• Prepare meats according to standard recipes, portion sizes, and presentation guidelines set by the culinary team
• Ensure all meat products meet the hotel’s quality standards and guest expectations
• Maintain cleanliness and organization of the butchery section in compliance with hotel and food safety standards
• Properly label, store, and rotate stock using FIFO procedures
• Support daily kitchen operations, including mise en place for buffets, banquets, and à la carte service
• Assist in receiving, inspecting, and storing deliveries to ensure freshness and quality
• Minimize wastage by proper trimming, portion control, and utilization of by-products
• Maintain and safely use knives, cutting equipment, and machinery
• Follow all HACCP, food hygiene, and workplace safety regulations
• Work collaboratively with chefs and kitchen staff to ensure smooth service

Scope and Objectives 

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times

• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

We are seeking a professional Security Officer to join our team in Sepang, Malaysia. This full-time position involves working various shifts, including mornings, evenings, overnight hours, and weekends to ensure the safety and security of our premises, personnel, and assets. As a Security Officer, you will play a vital role in maintaining a secure environment while delivering exceptional customer service and demonstrating strong analytical and decision-making capabilities.

• Control access to the facility by verifying identification and issuing visitor badges in a professional and courteous manner
• Monitor surveillance equipment and alarm systems, responding promptly and decisively to any alerts or security concerns
• Conduct regular and thorough security checks of buildings, grounds, parking areas, and other designated locations
• Write detailed and accurate incident reports and maintain comprehensive logs of all security-related activities
• Assist in emergency situations, including coordinating with local law enforcement and emergency services when necessary
• Enforce company policies and procedures consistently to maintain a safe and secure environment for all personnel and guests
• Provide excellent customer service while maintaining a professional demeanor and approachable attitude
• Patrol public areas to detect potential fires, unsafe conditions, and missing or inoperative safety equipment
• Obtain assistance for accident victims and prepare thorough accident reports
• Conduct bag checks and security screenings at designated entry and exit points as required
• Respond promptly to reports of suspicious behavior or security threats with appropriate judgment and discretion
• Assist management in addressing the special security needs of high-profile guests or sensitive situations
• Receive, process, and deliver lost and found items and packages with care and attention to detail
• Comply with all legal regulations pertaining to security and law enforcement while respecting confidentiality requirements
• Undertake additional duties and responsibilities as requested by management to support team objectives and maintain facility security