Total 15 job vacancies by Delivery Hero

1. Fraud Program Strategy & Execution

• Program Ownership: Lead the planning, execution, and monitoring of high-impact fraud programs, ensuring alignment between local and regional execution and global fraud strategies.

• Operational Transformation: Drive the implementation of new fraud detection models/initiatives, ensuring seamless integration and implementation across diverse markets.

• Lifecycle Management: Manage program timelines, risks, and resources using project management tools to ensure all fraud initiatives are delivered.

2. Risk Oversight & Performance Analytics

• Data-Driven Governance: Define, track, and report on fraud-related KPIs. Use data insights to monitor the success of prevention initiatives, identify systemic vulnerabilities, and strategise fraud-prevention actions.

• Optimisation & Automation: Partner with Data and Product teams to design dashboards and enhance automation, reducing manual intervention while minimising false positives for an improved customer experience.

• Strategic Reviews: Lead post-implementation reviews and "lessons learned" to integrate insights into future fraud prevention product roadmaps and predictive capabilities.

3. Strategic Influence & Cross-Functional Partnership

• Fraud SME: Serve as the senior subject matter expert for fraud operations, providing guidance to cross-functional teams on navigating complex fraud risks and project milestones.

• Stakeholder management: Act as the primary fraud representative for Product, Finance, Legal, and Marketing, translating technical fraud insights into actionable business recommendations for leadership.

• Design-to-Launch Integration: Collaborate with product teams to embed fraud prevention into the rollout of new features and digital tools from the design and discovery phase onward.

4. Change Management & Operational Integrity

• Change Advocacy: Lead change management processes to ensure smooth transitions as new fraud tools, methods, and policies are adopted across the organization.

• Policy & Compliance: Establish and enforce governance frameworks that ensure fraud operations remain compliant with audit, security, and regulatory standards.

• Global Alignment: Engage stakeholders across different regions to drive buy-in and ensure organizational alignment on new fraud mitigation processes.

* Analyze and monitor workforce management costs, including labor expenses, overheads, and related expenditures.

* Develop, implement, and manage budgets for workforce management operations, forecasting costs and identifying areas for cost optimization.

* Conduct variance analysis to compare actual costs against budgeted figures, investigating discrepancies and implementing corrective actions as necessary.

* Identify opportunities to reduce costs without compromising operational efficiency or service quality, collaborating with relevant stakeholders to implement cost-saving initiatives.

* Continuously evaluate and improve cost control processes and procedures to enhance accuracy, efficiency, and effectiveness.

* Collaborating with other departments within the organization, such as finance, human resources, and operations, to ensure alignment of cost control efforts with overall business objectives. Communicating cost-related information and recommendations to key stakeholders

* Prepare regular reports and presentations on cost control activities, highlighting key findings, recommendations, and performance metrics for stakeholders at various levels of the organization.

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in documentation accuracy, partner approval, and systems processing.
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.

As the Head of Shops, your primary mission is to accelerate the growth and scale of foodpanda Malaysia’s Marketplace vertical. You are the business owner of our partner ecosystem, responsible for driving GMV, increasing order penetration, and ensuring foodpanda is the preferred digital destination for Malaysia’s top retailers. While driving the topline, you also hold full P&L ownership, balancing rapid expansion with sustainable commercial health and operational excellence.

Key Responsibilities

1. Growth & Market Expansion

• Drive Topline Performance: Take full accountability for scaling GMV and order volume; identify and unlock new growth levers across diverse retail categories.
• Lead the expansion into new cities and high-potential segments to increase foodpanda's marketplace footprint nationwide.

2. Strategic Partnerships & Acquisition

• Lead high-level negotiations with national retail groups to secure market-leading partnerships and portfolio density.
• Build long-term Joint Business Plans (JBPs) with major external stakeholders that align partner success with our commercial goals.

3. P&L & Sustainable Revenue

• Financial Accountability: Manage the vertical’s full P&L, optimizing commission structures and costs to deliver on profitability targets.
• Grow other revenue streams by providing partners with high-impact advertising and digital visibility opportunities.

4. Operational Excellence & Feature Adoption

• Virtual Storefront Quality: Own Catalog Integrity, ensuring partners maintain high-standard content, accurate imagery, and real-time inventory updates.
• Operational Efficiency: Drive the adoption of platform features (e.g., Item Replacement) to improve picking accuracy, reduce cancellations, and ensure a seamless customer journey.

5. Cross-Functional Leadership

• Collaborate with Logistics, Marketing, or Product teams to ensure delivery speed and a best-in-class experience for both vendors and customers.
• Translate complex partner feedback into actionable product enhancements that reduce friction for external retailers.

6. Team Leadership

• Performance Culture: Lead and mentor a team of Strategic Account Managers, fostering a culture of data-driven decision-making and relentless execution.

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in documentation accuracy, partner approval, and systems processing.
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.

• Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.

• Standardization and Scalability: Drive standardization of processes across all Markets ensuring  a lean and efficient set-up across Pandora markets 

• Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards

• Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.

• Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps.

• Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions.

• Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall operational effectiveness.

We’re looking for a Senior Marketing Specialist to help shape how TabSquare grows, communicates, and earns attention across markets.

This is a highly cross-functional role spanning brand, growth, product storytelling, digital marketing, and experimentation. You’ll work across different initiatives and teams to help strengthen our presence, support go-to-market efforts, explore new growth opportunities, and contribute to how our products and brand are experienced by the market.

If you enjoy combining creativity, commercial thinking, curiosity, and execution in a fast-evolving environment, we’d love to hear from you.

Responsibilities:

• Supporting product launches, feature storytelling, and go-to-market initiatives

• Exploring low-cost and unconventional growth opportunities across digital channels and communities

• Helping shape how TabSquare communicates its products, value propositions, and brand

• Performance Marketing - Drive the drafting and sending EDM/ SMS and Whatsapp Campaigns, work towards optimization of campaign elements to achieve desired results.

• Creating and coordinating content across social media, campaigns, and digital touchpoints

• Supporting experiments related to product-led growth, user engagement, and demand generation

• Helping turn product capabilities and customer stories into compelling narratives and marketing assets

• Provide support to the Talent Acquisition team in a wide range of recruitment related activities.

• Perform efficient interview scheduling for stakeholders in APAC regional team.

• Generation and issuance of employment contracts to candidates.

• Handle vendor invoicing and related administrative tasks.

• Ensure all systems (e.g. Smartrecruiter ATS) and trackers are correctly updated.

• Coordinate with various internal stakeholders to resolve operational issues.

• Contribute to various Talent Acquisition projects and initiatives.

• We are looking for an experienced Lead, People Partner to join the People Partner Team, as we continue our journey to deliver amazing experiences across Malaysia and beyond.

• You will work closely with our People Business Partners, COEs, and business teams to create strategies, programs, and processes that enable Delivery Hero’s employees to excel and create business impact.

• In this role, you will be the advocate for the rollout of people initiatives, ensuring business adoption and engagement. As a change champion for your business unit, you will drive change management efforts and communication strategies during reorganizations.

• You will also coach managers and leaders on various people-related topics such as Organizational Design, Talent Review, Succession Planning, and Strategic Talent Processes. Collaborating closely with central teams (Talent Acquisition, Talent Development, People Analytics), you will contribute to enabling the People Agenda.

• Leverage data to provide insights, work with COE partners, and support projects aimed at improving the employee experience and HR service delivery.

• You will support leaders in achieving organizational efficiency while maintaining healthy levels of eNPS, Attraction, Retention, D&I metrics, and ROI.

About the Role

We are searching for a highly motivated and technically strong CRM specialist to join our CRM MarTech team. This role is focused on the technical side of CRM execution - building, debugging, and improving how our CRM communications work behind the scenes. You will work on CRM setups across multiple markets, dealing with large scale and complexity.

You will act as a key bridge between CRM and our technical ecosystem, working extensively within Braze to implement advanced personalisation, integrate data sources, and ensure our setups are scalable and reliable. A key part of the role is also exploring new platform capabilities and identifying smarter, more automated ways of working.

This is not a pure campaign management role. It is designed for someone who enjoys working with logic, APIs, data flows, and maintaining scalable CRM systems, and wants to deepen their expertise in the CRM MarTech domain over time.

What You Will Do

Technical Execution & Personalisation

Build and maintain CRM campaigns and lifecycle flows in Braze, with a strong focus on Liquid logic, dynamic content, and scalable setups. Leverage APIs and Connected Content to power personalised user experiences to maximize the business impact on the platform

Platform Ownership (Braze)

Act as a key technical user of Braze, supporting the wider CRM team in implementing new features, testing capabilities, and improving how we use the platform. Stay up to date with new releases and identify opportunities to push beyond standard use cases.

Infrastructure & Data Collaboration

Work closely with Product and Data teams to ensure CRM data is reliable and usable. Support the setup and improvement of data flows, integrations, and event tracking that power CRM communications. Contribute to making our overall CRM architecture more scalable over time.

Debugging, QA & Reliability

Troubleshoot technical issues across campaigns and flows, including Liquid logic errors, API failures, and data inconsistencies. Maintain a high standard of accuracy and reliability across all executions.

Optimisation & Continuous Improvement

Support experimentation and iteration by ensuring campaigns are set up correctly for testing. Proactively identify inefficiencies in current workflows and suggest more automated or scalable approaches. Explore how AI tools can support areas such as QA, content generation, or workflow automation in a practical and controlled way.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

Job Description

We’re on the lookout for a Specialist, Business Development to join our Marketplace team in Malaysia. This is a unique opportunity for a driven and experienced sales professional to make a direct impact on foodpanda’s growth. If you thrive in fast-paced environments, enjoy building relationships, and want to be part of a dynamic and collaborative team, we’d love to hear from you.

This role is based in Kuching and reports directly to the Shops Commercial Lead.

Responsibilities:

• As a Specialist, Business Development, you’ll play a pivotal role in driving growth across our marketplace by:
• Leading the execution of strategic sales plans to onboard new vendors to the foodpanda platform.
• Introducing foodpanda’s suite of services and solutions to prospective partners through both in-person and virtual meetings.
• Building and managing a robust sales pipeline, identifying new business opportunities through proactive outreach and market research.
• Negotiating and closing high-value deals with key partners across the F&B, FMCG, and retail sectors.
• Ensuring a seamless handover to the Vendor Onboarding team and supporting activation efforts for newly signed accounts.
• Gathering and analyzing market insights to identify emerging trends, competitor activities, and opportunities for growth.

Collaborating cross-functionally with internal teams including Marketing, Operations, and Account Management to ensure exceptional partner experiences.

1) Payroll Operations Support

- Assist the regional payroll team in preparing, validating, and processing monthly payroll for assigned markets.

- Review input of payroll data, including new hires, exits, variable pay, and statutory adjustments to ensure accuracy.

- Conduct preliminary checks on payroll reports and identify discrepancies before approval.

- Own It by ensuring assigned tasks are completed with accuracy and accountability.

2) Data Management & Accuracy

- Perform reconciliation checks between HR data and payroll outputs.

- Support secure storage of payroll records and compliance with data protection requirements.

- Dive Deep into data accuracy to build a strong foundation in payroll governance.

3) Compliance & Reporting

- Assist in payroll documentation, audit preparation, and internal control reviews.

- Deliver Value Fast by ensuring all deliverables are submitted within agreed timelines.

4) Collaboration & Cross-Functional Support

- Work closely with People Services, Finance, and local payroll vendors to ensure smooth payroll execution.

- Participate in process improvement and knowledge-sharing sessions.

- Bring Good Vibes through collaboration, clear communication, and a positive attitude.

5) Continuous Improvement & Projects

- Contribute to SOP documentation, data cleanup, and payroll transformation initiatives.

- Raise The Bar by identifying ways to simplify workflows and improve data integrity.

- Stay Humble by learning from feedback and adapting quickly in a fast-paced environment.

Job Description

We’re on the lookout for a Specialist, Business Development to join our Marketplace team in Malaysia. This is a unique opportunity for a driven and experienced sales professional to make a direct impact on foodpanda’s growth. If you thrive in fast-paced environments, enjoy building relationships, and want to be part of a dynamic and collaborative team, we’d love to hear from you.

This role is based in Johor and reports directly to the Shops Commercial Lead.

Responsibilities:

• As a Specialist, Business Development, you’ll play a pivotal role in driving growth across our marketplace by:
• Leading the execution of strategic sales plans to onboard new vendors to the foodpanda platform.
• Introducing foodpanda’s suite of services and solutions to prospective partners through both in-person and virtual meetings.
• Building and managing a robust sales pipeline, identifying new business opportunities through proactive outreach and market research.
• Negotiating and closing high-value deals with key partners across the F&B, FMCG, and retail sectors.
• Ensuring a seamless handover to the Vendor Onboarding team and supporting activation efforts for newly signed accounts.
• Gathering and analyzing market insights to identify emerging trends, competitor activities, and opportunities for growth.

Collaborating cross-functionally with internal teams including Marketing, Operations, and Account Management to ensure exceptional partner experiences.