Total 2 communications executive job vacancies in Malaysia

MerchantSpring is launching a new commercial division focused on its API offering. We are looking for a Technical Account Executive to bridge the gap between the technology and sales teams.

In the early stages, you will be the main commercial owner for API opportunities. This involves leading customers through technical discovery, solution scoping, demos, qualification, proposals, and customer handover. Working closely with leadership, product, engineering, and customer-facing teams, you will turn API demand into a well-oiled sales funnel.

Along the way, you will play a key role in winning early customers, refining the go-to-market approach, and establishing the internal playbook. As the business grows, there will be pathways into leadership, mentoring future hires, and shaping the operating model for the team.

The day-to-day in this role looks like identifying relevant leads, opening the conversation, understanding the client’s use case, shaping the end-solution, and ultimately, closing the deal. This role is ideal for someone who enjoys combining technical problem-solving with proactively driving revenue generation versus a traditional pre-sales or engineering role.

Your responsibilities are to:

• Own or co-own API opportunities from qualification through close.
• Identify and prospect accounts where MerchantSpring’s API offers commercial value.
• Generate pipeline through research, direct outreach, partner mapping, and prospecting.
• Lead discovery calls to understand customer workflows, technical requirements, and business objectives.
• Engage commercial, product, data, and engineering stakeholders in the sales process.
• Demonstrate MerchantSpring's API capabilities, use cases, constraints, and implementation paths.
• Shape solution designs that connect customer needs to practical API usage.
• Create sales assets, such as FAQs, solution notes, demo flows, use cases, and internal playbooks.
• Work with product and engineering to validate feasibility and capture market feedback.
• Build repeatable sales funnel and SOPs for the Commercial API division.
• Support future team growth as the function scales.

Qualifications

• Experience as a Solutions or Sales Engineer, Consultant, Technical Account Executive, API Partnerships, Technical Business Development, or held a similar role.
• A strong grasp of APIs, integrations, data flows, authentication, and technical discovery.
• Able to understand how APIs are used, how technical buyers think, and how to translate a customer use case into a clear commercial path.
• Sold, scoped, or advised on technical products, such as APIs, data platforms, SaaS integrations, analytics tools, e-commerce technology, or developer-facing products.
• A commercial mindset with a track record of influencing or owning revenue outcomes.
• Communicate effectively with technical stakeholders and commercial decision makers.
• Strong written communication and documentation habits.
• Comfortable operating in ambiguity and helping building processes from the ground up.
• A self-starter with a proactive approach to prospecting and opportunity creation.
• Hungry to learn, and led by curiosity to ask sharp questions. 

MerchantSpring is a fast-growing global SaaS platform that helps ecommerce agencies, brands and software partners manage, analyse, and grow their marketplace presence across Amazon, Walmart, and beyond. Our technology partners are a critical growth engine - they extend our platform's value and open doors to new customers around the world.

We're looking for a commercially sharp, relationship-first Executive to own and grow our portfolio of technology partnerships across global markets. These span the ad-tech, retail media, and data intelligence verticals - including partners like algorithmic bidding tools, data connectors, and analytics suites. Beyond managing relationships, you'll be identifying where the biggest mutual growth opportunities lie and making them happen.

This role sits within the Partnerships Team, and you’ll work closely with Product and Customer Success teams to optimise partner engagement, maximise user onboarding, and minimise client churn. This role is ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about building long-term partnerships.

• Assist in developing new technology partnership opportunities globally, from prospecting and onboarding new technology partners, to deepening engagement and managing long-term health.
• Manage and strengthen relationships with existing integration partners, ensuring mutual growth and satisfaction.
• Lead user adoption through integration partners, collaborating closely on joint onboarding flows and ensuring new organisations are activated quickly and successfully.
• Collaborate with integration partners to onboard new users, providing training and support throughout the process.
• Develop and maintain onboarding materials, best practice guides, and support resources tailored for integration partners.
• Support the partners' sales teams with enablement activities, from pitches, demos and RFP’s.
• Collaborate with Product and Customer Success teams to address partner feedback and continuously improve the integration experience.
• Monitor partner health and proactively address risks, whether that's adoption gaps, technical friction, or relationship drift.
• Identify opportunities to deepen engagement and expand partnership value.

How Success Is Measured

• Onboard 5+ new organisations per integration partner per month.
• Maintain integration partner client churn at 1% or below.
• Partner pipeline contribution and MRR attributed to technology partner activity.

Qualifications

• 3 to 5 years of experience in partnerships, account management, customer success, or a related role ideally within SaaS, technology, e-commerce, ad-tech, or a startup environment.
• Experience in managing stakeholders across multiple geographies and time zones, such as partners headquartered in Melbourne, New York, London, or Tokyo.
• A track record of working with international clients and stakeholders. Comfort navigating cultural nuance, adapting communication styles, and building credibility with people you may rarely meet in person.
• Strong relationship management and communication skills, with a consultative and commercially minded approach.
• A strong grasp of the e-commerce technology landscape is a highly preferred.
• Proficiency in HubSpot and familiarity with integration or partner management platforms.
• Comfort with AI tools to work faster and more efficiently.
• A self-starter who can set priorities, manage competing demands, and operate with a high degree of autonomy in a fast-moving, dynamic environment.