Total 19 job vacancies by PRISM+

We are seeking a passionate Retail Assistant Store Manager who will be starting in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channels. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Assistant Retail Store Manager but are not limited to

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Minimum of 3 years of managerial experience in the retail industry

• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

We are seeking a passionate Retail Assistant Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel at Aeon Bukit Tinggi. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Assistant Retail Store Manager but are not limited to

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Minimum of 3 years of managerial experience in the retail industry

• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

We are seeking a Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.


Responsibilities of a Performance Marketing Lead (Malaysia) but are not limited to

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & Tiktok:
  - Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager.
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements.
• Be passionate about copywriting. Analyse and optimize copywriting phrases to achieve different marketing objective of company:
  - Performance marketing copy writing.
  - Press Release copywriting.
  - Product unique selling proposition copywriting.
• Come up with innovative campaigns ideas (partnerships, events, social activation etc.) and for each marketing campaign:
  - Develop compelling and creative concepts adapted to global marketing frameworks.
  - Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI.
  - Execute all key aspects of the campaign.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements).
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers).

• Proficient in Facebook Ads platform (>3 years of Experience).
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience).
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 3-4 years’ experience in digital marketing – preferred to be in performance marketing agency or e-commerce company.
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying

• Listen to what customers want and assist them in finding the best product for their requirements
• Constantly expand product knowledge and deliver it in engaging ways to customers
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Provide product demonstration, presentation to customers and other stakeholders
• Engage in meaningful interactions and develop positive customer relationships
• Provide feedback for improvement to the retail and management team
• Meet daily targets and submit sales reports and EOD reports accurately.

• Diploma in Hospitality, Retail or any relevant course of studies

• Minimum of 1 year of retail experience
• Willingness to learn and understand the consumer electronics technical specifications
• Strong Communication and people skills
• Passionate in engaging customers and providing excellent service
• Comfortable working 6 days a week

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are looking for a highly driven and hands-on Director of Operations to lead and scale operational excellence for our Malaysia business. This role will act as a strategic partner to the Malaysia leadership team and support day-to-day execution, operational scalability, and cross-functional alignment.

The role will oversee core operational functions including Supply Chain, Logistics, Warehousing, Reverse Logistics / RMA Operations, and broader operational process management. Over time, the scope may expand into areas such as Air Conditioning Operations, Business Excellence, and Customer Experience.

This position is ideal for someone who thrives in fast-paced, high-growth environments and is equally comfortable solving strategic challenges while diving deep into operational execution.

Responsibilities:

Operations Leadership

• Lead and oversee Malaysia operational functions across warehousing, fulfilment, logistics, reverse logistics (RMA), and supply chain operations.
• Drive operational scalability, efficiency, and process optimisation across all operational touchpoints.
• Build operational frameworks, SOPs, reporting structures, and governance processes to support business growth.
• Partner closely with regional and local stakeholders to align operational priorities with overall business objectives.

Supply Chain & Logistics

• Manage end-to-end supply chain operations including inventory planning, inbound logistics, distribution, and vendor management.
• Monitor and improve key operational KPIs such as inventory health, fulfilment SLA, delivery performance, return rates, and operational costs.
• Identify risks, bottlenecks, and inefficiencies within the supply chain and implement sustainable solutions.
• Work closely with 3PLs, warehouse operators, and logistics partners to ensure service quality and operational reliability.

RMA & Service Operations

• Oversee reverse logistics and RMA operations to ensure timely resolution and positive customer outcomes.
• Improve operational turnaround times, repair/replacement workflows, and escalation management processes.
• Collaborate with customer experience and product teams to identify recurring operational or product-related issues.

Cross-Functional Business Operations

• Support leadership in operational planning, business reviews, and strategic initiatives.
• Drive data-backed decision making through reporting, dashboards, and operational analytics.
• Lead or support operational transformation projects, automation initiatives, and continuous improvement efforts.
• Build and mentor high-performing operations teams across multiple operational functions.

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations Management, or related fields.
• 8–12+ years of experience in operations, supply chain, logistics, or business operations leadership roles.
• Strong experience managing large-scale operational teams within fast-paced, high-growth environments.
• Experience in e-commerce, retail, consumer electronics, FMCG, or direct-to-consumer businesses is highly preferred.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• Proven track record of improving operational efficiency, scalability, and execution standards.
• Comfortable operating both strategically and tactically in ambiguous or rapidly evolving environments.
• Excellent stakeholder management and cross-functional communication skills.
• Experience managing external vendors, logistics providers, and operational partners.

We are seeking a visionary Sales Director (West Malaysia) to spearhead and build a brand-new Direct Selling division for PRISM+ Malaysia. As a high-growth electronics leader, we are pivoting to include a direct-to-consumer networking model, and we need a heavy-hitter to build this ecosystem from the ground up.

This strategic leader will be responsible for architecting, recruiting, and scaling a high-performing direct selling force. If you are a master recruiter with a proven track record of turning independent representatives into a massive sales engine, we want you to lead this charge. You will be a core member of the PRISM+ Malaysia executive team, reporting directly to the Country Director.

Responsibilities include, but are not limited to

• Team Architecture: Build and scale a robust direct selling organization across West Malaysia, focusing on recruiter acquisition and downline retention.
• Sales Strategy: Develop and implement aggressive sales strategies, compensation plans, and incentive programs tailored for the West Malaysian market.
• Training & Enablement: Design training modules for field leaders to ensure deep product knowledge of PRISM+ electronics and effective closing techniques.
• Performance Management: Monitor and analyse organizational KPIs, ensuring the sales force meets monthly and quarterly volume targets.
• Cross-Functional Collaboration: Partner with the Marketing and Operations teams to ensure seamless product delivery and brand alignment for field agents.
• Compliance & Governance: Ensure all direct selling activities comply with Malaysian regulations (AJL) and maintain the highest ethical standards.

• Minimum 5 years of experience specifically in building and leading Direct Selling (MLM/DS) teams.
• Proven track record of managing large-scale independent sales forces (thousands of members) within the West Malaysian region.
• Deep understanding of the West Malaysian consumer demographic and local networking hubs (Klang Valley, Penang, Johor).
• Leadership Pipeline: Strong existing network of high-level direct selling leaders and recruiters.
• Strategic Growth: Experience transitioning a traditional retail brand into a direct selling or affiliate model.
• Data Savvy: Ability to use data analytics to forecast inventory needs and calculate commission payouts accurately.
• Exceptional public speaking and motivational skills; ability to command a room of hundreds.
• High proficiency in English and Bahasa Malaysia is required; Mandarin/Cantonese is a significant advantage for West Malaysia's market reach.

We are seeking a meticulous Accounts Receivable Executive with a deep understanding of the direct selling landscape to join our Finance team at PRISM+ Malaysia. As we scale our direct sales division, we need a finance professional who can navigate the complexities of high-volume individual transactions, automated payment gateways, and agent commission offsets. This individual will be responsible for ensuring that the lifeblood of our cash flow—incoming monthly payments from customers which must be recorded accurately and reconciled daily/monthly. If you are a detail-oriented professional who thrives in fast-paced environments where every cent counts, you will play a critical role in maintaining the financial integrity of our growth.

Responsibilities include, but are not limited to

• High-Volume Reconciliation: Perform daily reconciliation of incoming payments from various sources (E-wallets, FPX, touch and go, credit cards, and bank transfers) against invoices
• Commission-to-Debt Reconciliation: Calculate monthly agent commission entitlements and execute automated offsets to recover outstanding product balances, ensuring all AR aging is cleared before payouts.
• Agent Account Auditing: Monitor individual agent/customers ledgers to identify payment discrepancies, failed transactions, or unauthorized credit requests.
• DSO Management: Actively track and reduce Days Sales Outstanding (DSO) by implementing proactive reminder systems for agents with outstanding product balances.
• Dispute Resolution: Professionally handle billing inquiries and payment disputes from independent representatives, ensuring high service standards to maintain a positive sales force relationship.
• Reporting & Analysis: Prepare weekly aging reports and cash flow forecasts to give the Country Director and Finance Director visibility into the liquidity of the direct selling arm.

• Bachelor’s Degree in Accounting, Finance, or a related discipline.
• Minimum 2-3 years of experience in an Accounts Receivable role, ideally within a direct selling industry
• Proven experience working within a Direct Selling structure is highly preferred, with a strong understanding of member-based financial flows/monthly recurring collection flows.
• Fluency in English and Bahasa Malaysia to effectively communicate with a diverse agent base across West Malaysia.
• Technical Proficiency: Advanced knowledge of ERP systems.
• Excel Power User: Exceptional ability to manage large datasets using pivot tables and VLOOKUPs to match payments against sales orders.
• Analytical Mindset: Strong attention to detail to catch minute anomalies in high-volume transaction logs before they impact the month-end close

Sebagai sebuah syarikat elektronik yang berkembang pesat, kami sedang mencari calon yang boleh menunjukkan kepakaran mereka dalam membentuk asas kukuh untuk pasukan perkhidmatan kami, terutamanya dalam bidang pemasangan dan perkhidmatan penghawa dingin (Air Con). Juga berperanan sebagai menjadi sumber teknikal utama untuk pasukan perkhidmatan pelanggan kami, membantu mereka bagi memastikan penyelesaian yang lancar dan cepat.

Tanggungjawab Juruteknik Penghawa Dingin termasuk tetapi tidak terhad kepada

• Memasang, memeriksa, menyelenggara, dan membaiki pelbagai jenis dan jenama penghawa dingin komersial dan kediaman.
• Melaksanakan penyelenggaraan preventif berkala dan kerja-kerja pembetulan pada sistem penghawa dingin.
• Mencari punca masalah elektrik dan mekanikal jika ada kerosakan.
• Melaksanakan kerja-kerja membaiki seperti penggantian kompresor penghawa dingin, motor, kipas, dan lain-lain.
• Mengesyorkan kerja-kerja membaiki yang sesuai dan penambahbaikan kepada pelanggan.
• Melaksanakan servis penghawa dingin di kediaman dan premis komersial pelanggan yang termasuk pencucian kimia, pemeriksaan gas, dan perkhidmatan penyelenggaraan umum.
• Memastikan semua kerja-kerja mematuhi standard alat dan Akta Kesihatan dan Keselamatan.
• Melaporkan harian dan mingguan kepada pengurus terus.
• Sebarang tugas lain yang diperlukan oleh penyelia segera.

• Pengalaman praktikal dalam pemasangan, penyelenggaraan (termasuk mencuci kimia), mengesan masalah, dan membaiki penghawa dingin.
• Mampu melakukan kerja fizikal.
• Penguasaan asas bertutur dan menulis dalam Bahasa Melayu dan Bahasa Inggeris
• Lesen memandu GDL.
• Pengalaman minimum 1 tahun diperlukan.
• Selesa bekerja 5.5 hari (Isnin hingga Jumaat 9 pagi hingga 6:00 petang / Sabtu 9 pagi hingga 1 petang).
• Diutamakan dengan sijil Lesen BCA (Lesen Penghawa Dingin) - Pemasangan Sokongan Struktur Untuk Unit Penghawa Dingin atau yang setaraf / Sijil Kebolehan Khas Malaysia (Diutamakan).

PRISM+ is a leading smart home and entertainment brand, offering premium TVs, monitors, and home appliances at unbeatable value. We’re looking for a creative and passionate Social Media Intern to support our marketing team. You will play a key role in helping us grow our digital presence across TikTok, Instagram, Facebook, and other platforms through content creation, editing, and platform management.

This is a great opportunity to gain hands-on experience in digital marketing, content strategy, and influencer collaborations in a fast-growing consumer electronics brand.

Responsibilities

• Plan, create, and edit weekly social media content.
• Support content shoots and occasionally manage simple solo shoots.
• Schedule and publish content across TikTok, Instagram, and Facebook.
• Edit short-form videos using Adobe Premiere Pro or CapCut.
• Monitor comments, messages, and online trends daily.
• Assist with influencer/KOL collaborations, affiliate outreach, and ad-hoc events.
• Participate in organic or paid content shoots if comfortable on camera.
• Demonstrates curiosity, openness to feedback, and eagerness to learn.
  

• Undergraduate/Graduate from a local university in Marketing, Mass Communication, or related field.
• Strong interest in social media and digital marketing.
• Familiar with TikTok, Instagram, and current social media trends.
• Comfortable with video editing software (CapCut / Adobe Premiere Pro).
• Creative mindset with willingness to learn and experiment with new content ideas.
• Basic camera skills and confidence in front of the camera.
• Takes initiative and responsibility for assigned work, follows through independently, and treats projects with care and accountability.
• Reliable in meeting deadlines, communicates progress transparently, and takes responsibility for both successes and setbacks.

We are seeking a passionate Aircon Corporate Sales Lead in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our corporate segment while providing network to strategic projects. This driven and ambitious individual will be overseeing and maximizing sales of the company through the corporate sales channel.

Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic sales team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Country Director.

Responsibilities of an Aircon Corporate Sales Lead but are not limited to

• Handle corporate customer enquiries related to air conditioning products and services, ensuring prompt and professional responses to all customer needs.
• Oversee and manage corporate customer purchases and ensuring smooth transactions from order to fulfillment.
• Actively seek and attain new corporate customers by identifying potential leads, reaching out to decision-makers, and converting inquiries into sales.
• Build and maintain strong, long-lasting relationships with existing and new corporate customers, ensuring a high level of customer satisfaction and repeat business.
• Prepare and maintain reports on customer payment history, sales performance, and sales summaries.
• Track the progress of sales targets and provide regular updates to management.
• Stay up-to-date with industry trends, competitor activities, and market demands to identify potential opportunities for sales growth.
• Work closely with internal teams, including logistics and customer service, to ensure the successful fulfillment of corporate orders.
• Address and resolve any challenges or issues that may arise with corporate customers, ensuring smooth operations and customer satisfaction

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Prior experience working as a system integrator or with system integrators
• Existing connections with corporate clients
• Experience managing corporate sales enquiries
• Minimum 3 year of handling corporate level Aircon projects and conducting corporate selling
• Data-driven with ability to analyze data for stocks forecasting
• Ability to use excel skills is a must
• Communication and people skills
• Passionate in engaging customers and providing excellent service
• Strong English proficiency with ability to engage C-Level clients

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying

We are seeking a passionate Retail Assistant Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.

This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel at Aeon Bukit Tinggi. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Assistant Retail Store Manager but are not limited to

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules 
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Minimum of 3 years of managerial experience in the retail industry

• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

We are seeking a passionate Ecommerce Operations Project Coordinator who will be connecting difference marketing functions to successfully execute ecommerce campaigns and other ecommerce operational needs.

This driven person will also need to manage relationship with Lazada and Shopee to learn about the latest tools and updates from the platforms. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.

Responsibilities of a Ecommerce Operations Project Coordinator but are not limited to:

• Execute checklist of actionable during campaigns.
• Work with CRM, creative, marketplace platforms after campaign pricing confirmed.
• Create/Improve SKU listings to ensure our customer experiences are the best.
• Handle all our website (www.prismplus.my) banners and freebies updates.
• Submit forecast to operation team for them to plan manpower allocation.

• Proficient in Lazada, Shopee Seller Centre Portal (>1 years of Experience).
• Proficient in Shopify portal (>1 year of Experience).
• Proficient in Excel.
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 2 years’ experience in digital marketing – preferred to be in a e-commerce company.
• Ability to work during midnights/weekends during to campaign requirements.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are looking for a detail-oriented and proactive Supply Chain Executive to join our dynamic team. You will be responsible for managing end-to-end supply chain processes, ensuring efficient inventory management, and optimizing logistics to support our expanding operations. This role requires strong analytical skills, a problem-solving mindset, and the ability to work cross-functionally with internal and external stakeholders.

• Inventory Management: Monitor stock levels, forecast demand, and ensure optimal inventory levels to prevent overstocking or stockouts.
• Procurement & Supplier Management: Work closely with suppliers to manage procurement activities, negotiate contracts, and ensure timely delivery of goods.
• Logistics & Warehousing: Coordinate inbound and outbound logistics, manage warehouse operations, and optimize supply chain workflows to improve efficiency.
• Order Fulfillment & Distribution: Ensure timely processing of orders, liaise with third-party logistics (3PL) providers, and manage distribution channels.
• Data Analysis & Reporting: Analyze supply chain data, generate reports, and provide insights to improve supply chain performance and cost efficiencies.
• Process Improvement: Identify gaps in the supply chain process and implement solutions to enhance overall operational effectiveness.
• Cross-Functional Collaboration: Work closely with internal teams such as Sales, Marketing, and Customer Service to ensure smooth supply chain operations.

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• 1-3 years of experience in supply chain, logistics, or procurement roles.
• Strong analytical and problem-solving skills with a data-driven approach.
• Proficiency in Microsoft Excel and supply chain management software (e.g., SAP, Oracle, or similar).
• Experience in e-commerce or consumer electronics industry is a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication and negotiation skills to liaise with suppliers and stakeholders.

As a growing electronics company, we're in search of a candidate who can demonstrate their expertise in establishing a solid foundation for our service team, particularly in the areas of ACMV installation & service. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ aircon products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Aircon Operations & Technical Manager.

Responsibilities of Aircon Technician but are not limited to

• Installs, inspects, maintains, and repair various types and brand of all types of commercial and residential air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning systems.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries our repair works such as replacement of air con compressors, fan coil motors, etc.
• Recommends appropriate repair and improvement works to customers.
• Perform servicing of air conditioning at customers' residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.
• Ensure all works compliance with appliance standards and Health and Safety Act.
• Daily reporting and weekly reporting to direct manager.
• Any other tasks, when required by the immediate supervisor.

• Hands-on experience in installation, maintenance (including chemical washing), troubleshooting and repairing of air conditioners.
• Must be able to handle physical work due to job nature.
• Basic command of English, Malay spoken and written.
• Responsible for providing air conditioning (air conditioning system) services, such as inspection, maintenance, installation, air conditioning failure.
• Provide monthly maintenance and operation services to customers.
• Effective handling of fault/emergency repairs and customer complaints.
• GDL (Van) driving license.
• Minimum 1 year experience is required.
• 5.5 days' work week
• Preferably with a certification BCA License (Air-Con License) - INSTALLATION OF STRUCTURAL SUPPORTS FOR AIR-CON UNITS or equivalent/Malaysian Special Skills Certification (Preferred).

We are seeking a passionate Sales Lead (Aircon) in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our corporate segment while providing network to strategic projects. This driven and ambitious individual will be overseeing and maximizing sales of the company through the corporate sales channel.

Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic sales team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Country Director.

Responsibilities of an Sales Lead (Aircon) but are not limited to

• Handle corporate customer enquiries related to air conditioning products and services, ensuring prompt and professional responses to all customer needs.
• Oversee and manage corporate customer purchases and ensuring smooth transactions from order to fulfillment.
• Actively seek and attain new corporate customers by identifying potential leads, reaching out to decision-makers, and converting inquiries into sales.
• Build and maintain strong, long-lasting relationships with existing and new corporate customers, ensuring a high level of customer satisfaction and repeat business.
• Prepare and maintain reports on customer payment history, sales performance, and sales summaries.
• Track the progress of sales targets and provide regular updates to management.
• Stay up-to-date with industry trends, competitor activities, and market demands to identify potential opportunities for sales growth.
• Work closely with internal teams, including logistics and customer service, to ensure the successful fulfillment of corporate orders.
• Address and resolve any challenges or issues that may arise with corporate customers, ensuring smooth operations and customer satisfaction

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Prior experience working as a system integrator or with system integrators
• Existing connections with corporate clients
• Experience managing corporate sales enquiries
• Minimum 3 year of handling corporate level Aircon projects and conducting corporate selling
• Data-driven with ability to analyze data for stocks forecasting
• Ability to use excel skills is a must
• Communication and people skills
• Passionate in engaging customers and providing excellent service
• Strong English proficiency with ability to engage C-Level clients

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.