Total 11 Senior Executive customer service call centre job vacancies in Kuala Lumpur

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations 
• Interacts with client staff on routine issues 
• Independently discusses analysis design to best answer client questions with CBP/client 
• Discuss design and calculate the Quantified Business Opportunity 
• Drive time/cost-effectiveness on the project 
• Support meeting the COE objectives as a whole 

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

What You'll Do:

• Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed