Total 17 Full-time customer service manager job vacancies in Perai, Penang

Job Responsibilities :

• Coordinate and schedule service jobs, maintenance, and repair activities.
• Act as the main contact between customers, service team, and management.
• Prepare service reports, job orders, and necessary documentation.
• Monitor service progress to ensure timely completion and customer satisfaction.
• Handle customer inquiries, complaints, and provide solutions.
• Maintain proper records of service activities and parts used.
• Support service team with administrative tasks and resource planning.

Job Requirements :

• Posses at least SPM or Fresh graduate are encourage to apply.
• Experience in customer service, service coordination, or administrative support is an advantage.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work independently and as part of a team.
• Required Languages in Bahasa Malaysia , English & Mandarin ( Preferred )

Perks & Benefits

• Personal leave
• Overtime & Bonus
• Personal development opportunities
• PA insurance

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service flow.
• Manage staff scheduling, training, and performance.
• Maintain high standards of food quality, hygiene, cleanliness, and customer service.
• Monitor inventory, stock ordering, and cost control.
• Handle customer feedback and resolve operational issues professionally.
• Work closely with the kitchen and service team to improve efficiency and guest satisfaction.
• Ensure compliance with company policies and food safety regulations.
• Prepare operational reports and support business growth initiatives.

Job Requirements:

• Minimum 3–5 years of experience in F&B or restaurant management.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Experience in vegetarian restaurant operations will be an added advantage.
• Candidate with strong experience in Indian cuisine and restaurant operations ( Tamil speaking candidates are encouraged to apply ）
• Able to work on weekends and public holidays when required.
• Proficient in English and Bahasa Malaysia; additional languages will be an advantage.

Perks & Benefits

• EPF & SOCSO
• Annual Leave & Medical Leave
• Staff Meal / Accommodation (if applicable)
• Career Advancement Opportunities
• Training & Development Support

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To develop and manage the Planning Department for company to operate with high level of efficiency, integrity, and enthusiasm, striving to achieve excellence (and avoid mediocrity) in all endeavors.
• Ensure efficient operations through careful management of all sizing effort, enhance customers' satisfaction, and ensure 100% on-time delivery against commits.
• Responsible for driving a systematic process to receive and evaluate customer demand, ensure a feasible operational plan is always in place, support the operation’s business development effort with current and potential customers, and drive continuous improvement in key materials metrics.
• Upon receipt of properly authorized customer demand, co-ordinate the sizing effort and develop plans which maximizes customers' satisfaction and utilization of resources.
• Empower all Planning personnel and coach them to champion and take ownership of the following effort as related to their individual needs of the work-cell:
• Reconcile the Master Production Schedule to customer Purchase Order coverage or LOA accordance to the MSA/SLA in a Business Unit.
• Assess production schedules revise, when necessary, optimize run quantities, minimize changeovers, and achieve 100% on-time delivery.
• Update and maintain the Master Production Schedule as changes are identified in order for the MRP to reflect accurate, up-to-date information.
• Co-ordinate and resolve outstanding materials issues with the buyers to eliminate surprises material shortages.
• Recruit and maintain high caliber staff appropriate to business circumstances. Maintain a good cross-training program and a strong succession plan to accommodate changes in business needs.
• Ensure employees are given proper training, tools, and resources to execute their responsibility. Develop, motivate, and challenge all team members to perform to their full potential, providing direct and timely feedback in formal and informal media.
• Prepare periodic performance reviews of all reporting Planners & career path.
• Review all relevant policies and procedures (as initiated and revised) with department members, Coaching them regarding the specific instruction to them assignments. Ensure everyone’s comprehension, as well as their on-going support and compliance.
• Managing and continuous getting, monitoring, and reviewing of workcell goals and objectives. Always maintain a clear understanding of customer contracts and liability agreements.
• Continuously improve efficiency, accuracy, and effectiveness of the planning function to drive down the overall cost of material management.
• Enforce the Corporate "Rules of the Road" commandments, cultural creed, and Corporate Operation's policies and procedures.
• Support the development and implementation of company's standard planning strategies and systems.
• Develop capabilities by accepting and resolving all additional special projects deemed necessary by the Leaders

JOB REQUIREMENTS:

• Possess in-depth knowledge of End-to-End planning.
• Possess thorough knowledge of and adherence to company policies and procedures.
• Ability to interact with all levels of management, both verbally and in writing.
• Maintain discretion and confidentially in personnel and business issues at all times.
• Independent & able to adapt fast-paced environment.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Professional Degree in any discipline with at least 10 years of experience in Planning field. Added on advantage in Purchasing and Inventory Control and of a similar manufacturing environment.
• Extremely strong skills with proven track record in communication, leadership, business analysis, process development, administration, and change management are required. Attention to detail and ability to work well with teams is also required.
• Ability to work under pressure effectively and professionally, in a team-oriented environment, with frequent changes in deadlines and priorities.

Apply Link: https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Manufacturing industry

• 5.5 working days/week

• Located at Perai, Penang

Primary Objective

• To lead, optimize, and scale all manufacturing operations, ensuring the delivery of high-precision components through operational excellence, lean methodologies, and a high-performing workforce.

Job Responsibilities

1. Operational Excellence & Supply Chain

• Production Planning: Execute strategic production plans to guarantee On-Time In-Full (OTIF) delivery and meet high-quality customer specifications.

• Asset Management: Oversee daily equipment maintenance and reliability (TPM) to maximize uptime and operational longevity.

• Flow Optimization: Implement 5S and workflow methodologies to maintain a world-class manufacturing environment

• Inventory Control: Manage materials and logistics to ensure seamless supply chain fluidity and lean inventory levels.

2. Quality Assurance & Continuous Improvement

• Systems Compliance: Uphold a quality management system compliant with ISO standards and stringent international client requirements.

• Defect Reduction: Monitor quality metrics and drive root-cause analysis (CAPA) to minimize internal waste and customer complaints.

• Lean Leadership: Lead Six Sigma and Lean projects to optimize plant performance, profitability, and cost-saving initiatives.

3. HSE & Regulatory Compliance

• Safety Leadership: Act as the site’s primary safety officer, fostering a "Zero Accident" culture through drills, training, and hazard identification.

• Legal Adherence: Ensure all operations comply with the Malaysian Employment Act, Environmental Quality Act, and corporate HSE standards.

• Sustainability: Manage waste, emissions, and energy consumption to meet environmental protection goals.

4. Leadership & Financial Control

• Team Development: Structure and grow the production and warehouse teams; assisting HR in recruitment, performance appraisals, and talent retention.

• Culture Building: Foster a high-efficiency, accountable, and cross-cultural collaborative work atmosphere.

• P&L Support: Formulate and manage the workshop budget, strictly controlling direct labor, overheads, and material variances to boost profitability.

Job Requirements

• Must possess Bachelor’s Degree in Manufacturing Management, Engineering, or a related technical field.

• Diploma holder with hands on experience in Production Manager / Plant Manager / Factory Manager or similar will be considered.

• 10 – 15 years in manufacturing, with at least 5 years in a management/ Senior management role within a medium-sized factory.

• Technical Mastery: Deep proficiency in Lean Manufacturing, TPM, and Six Sigma methodologies.

• Soft Skills: Strong cross-cultural leadership, analytical problem-solving, and decisive communication skills.

• Required for cross-border and local stakeholder management

• Knowledge: Solid understanding of the Malaysian manufacturing, legal, and commercial landscape.

• Must willing to work at Perai

• 5.5 working days/week

• 1 vacancy available

Perks & Benefits

• Central location
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development

主要職責和責任：

• 為公司發展和管理規劃部門，使其有效率、誠信、熱情地運作，力求在所有工作中做到卓越（避免平庸）。
• 透過精心管理所有尺寸測量工作，確保高效運營，提高客戶滿意度，並確保 100% 按時交付承諾的產品。
• 負責推動系統化的流程來接收和評估客戶需求，確保始終有可行的營運計劃，支援營運部門與現有客戶和潛在客戶的業務發展工作，並推動關鍵材料指標的持續改進。
• 收到經正式授權的客戶需求後，協調尺寸確定工作，並制定計劃，以最大限度地提高客戶滿意度和資源利用率。
• 賦予所有規劃人員權力，並指導他們根據各自工作單元的需求，積極主動地承擔以下工作：
• 依照業務單位的 MSA/SLA，將主生產計畫與客戶採購訂單涵蓋範圍或 LOA 進行協調。
• 評估生產計劃，必要時進行修改，優化生產數量，最大限度地減少換線次數，實現 100% 準時交貨。
• 根據發現的變化，更新和維護主生產計劃，以便 MRP 反映準確、最新的資訊。
• 與買家協調解決未決的材料問題，以避免意外的材料短缺。
• 招募並留住符合業務需求的高素質員工。建立完善的交叉訓練體系和強而有力的繼任計劃，以適應業務需求的變化。
• 確保員工獲得履行職責所需的適當訓練、工具和資源。培養、激勵和挑戰所有團隊成員，使其充分發揮潛力，並透過正式和非正式管道提供直接及時的回饋。
• 定期對所有報告規劃人員進行績效評估並制定職涯發展規劃。
• 與部門成員一起審查所有相關政策和程序（包括已製定和修訂的），並指導他們完成具體任務。確保每個人都理解相關內容，並獲得他們的持續支持和遵守。
• 管理並持續取得、監控和審查工作單元的目標和指標。始終保持對客戶合約和責任協議的清晰理解。
• 持續提高計畫職能的效率、準確性和有效性，以降低物料管理的整體成本。
• 貫徹執行公司「行為準則」、文化信條以及公司營運政策和程序。
• 支持公司標準規劃策略和系統的製定和實施。
• 透過接受並解決領導階層認為必要的所有其他專案項目來提升自身能力。

工作要求：

• 具備端到端規劃的深入知識。
• 充分了解並遵守公司政策和程序。
• 能夠與各級管理人員進行口頭和書面溝通。
• 在人事和業務問題上，始終保持謹慎和保密。
• 獨立自主，能夠適應快節奏的工作環境。

教育和經驗要求：

• 擁有任何專業的專業學位，並在計劃領域至少有10年的工作經驗。具備採購和庫存控制以及類似製造環境的工作經驗者優先考慮。
• 應徵者需具備強大的溝通、領導、業務分析、流程開發、行政管理及變革管理能力，並具備相關成功經驗。此外，注重細節和良好的團隊合作能力也不可或缺。
• 能夠在壓力下有效率、專業地工作，適應團隊合作環境，並能應付頻繁變化的截止日期和優先事項。

申請連結：https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

主要職責：

• 負責餐廳日常運營，確保服務流程順暢。
• 管理員工排班、培訓和績效。
• 維持高標準的食品品質、衛生、清潔和客戶服務。
• 監控庫存、訂購庫存和成本控制。
• 專業地處理客戶回饋並解決營運問題。
• 與廚房和服務團隊緊密合作，提高效率和顧客滿意度。
• 確保遵守公司政策和食品安全法規。
• 準備營運報告並支援業務成長計劃。

職位要求：

• 至少3-5年餐飲或餐廳管理經驗。
• 較強的領導能力和團隊管理能力。
• 良好的溝通能力和解決問題的能力。
• 有素食餐廳營運經驗者優先考慮。
• 具備印度菜系和餐廳營運豐富經驗的候選人（鼓勵會說泰米爾語的候選人申請）
• 必要時能夠週末和假日加班。
• 精通英語和馬來語；掌握其他語言者優先考慮。

福利待遇

• 僱員公積金及社險
• 年假和病假
• 員工餐/住宿（如適用）
• 職涯晉升機會
• 培訓與發展支持

主要職責：

• 負責餐廳日常運營，確保服務流程順暢。
• 管理員工排班、培訓和績效。
• 維持高標準的食品品質、衛生、清潔和客戶服務。
• 監控庫存、訂購庫存和成本控制。
• 專業地處理客戶回饋並解決營運問題。
• 與廚房和服務團隊緊密合作，提高效率和顧客滿意度。
• 確保遵守公司政策和食品安全法規。
• 準備營運報告並支援業務成長計劃。

職位要求：

• 至少3-5年餐飲或餐廳管理經驗。
• 較強的領導能力和團隊管理能力。
• 良好的溝通能力和解決問題的能力。
• 有素食餐廳營運經驗者優先考慮。
• 具備印度菜系和餐廳營運豐富經驗的候選人（鼓勵會說泰米爾語的候選人申請）
• 必要時能夠週末和假日加班。
• 精通英語和馬來語；掌握其他語言者優先考慮。

福利待遇

• 僱員公積金及社險
• 年假和病假
• 員工餐/住宿（如適用）
• 職涯晉升機會
• 培訓與發展支持

• 製造業

• 每週 5.5 個工作天

• 位於檳城北賴

主要目標

• 領導、優化和擴大所有製造業務，透過卓越的營運、精實方法和高績效的員工隊伍，確保交付高精度組件。

工作職責

1.卓越營運與供應鏈

• 生產計劃：執行策略性生產計劃，以確保按時足量交付 (OTIF) 並滿足高品質的客戶規格。

• 資產管理：監督日常設備維護和可靠性（TPM），以最大限度地延長正常運作時間和使用壽命。

• 流程最佳化：實施 5S 和工作流程方法，以維持世界級的製造環境

• 庫存控制：管理物料和物流，以確保供應鏈的順暢流動和精簡的庫存水準。

2. 品質保證與持續改進

• 系統合規性：維護符合 ISO 標準和嚴格的國際客戶要求的品質管理系統。

• 減少缺陷：監控品質指標並推動根本原因分析（CAPA），以最大限度地減少內部浪費和客戶投訴。

• 精實領導：領導六西格瑪和精實項目，以優化工廠績效、獲利能力和成本節約措施。

3. 健康、安全與環境 (HSE) 和法規遵循

• 安全領導：擔任現場主要安全官，透過演練、訓練和危險識別來培養「零事故」文化。

• 遵守法律：確保所有營運活動均符合馬來西亞僱用法令、環境品質法令以及公司健康、安全與環境標準。

• 永續性：管理廢棄物、排放和能源消耗，以實現環境保護目標。

4. 領導力與財務控制

• 團隊發展：建構和發展生產和倉儲團隊；協助人力資源部門進行招募、績效評估和人才保留。

• 文化建構：營造高效率、負責、跨文化的協作工作氛圍。

• 損益支援：制定和管理車間預算，嚴格控制直接人工、管理費用和材料差異，以提高獲利能力。

職位要求

• 必須擁有製造管理、工程或相關技術領域的學士學位。

• 持有文憑且具備生產經理/工廠經理/車間經理或類似職位實際工作經驗者優先考慮。

• 10 – 15 年製造業經驗，其中至少 5 年在中型工廠擔任管理/高階管理職位。

• 技術精湛：精通精實生產、TPM 和六西格瑪方法。

• 軟技能：較強的跨文化領導力、分析問題解決能力與果斷的溝通能力。

• 跨境和本地利害關係人管理所必需

• 知識：對馬來西亞的製造業、法律和商業環境有紮實的了解。

• 必須願意在北賴工作

• 每週 5.5 個工作天

• 現有1個空缺職位

福利待遇

• 中心位置
• 定期團隊活動
• 個人休假
• 個人發展機會
• 有薪培訓和發展

Key Responsibilities:

• Plan, manage, and monitor project progress, schedules, and budgets
• Coordinate with clients, consultants, subcontractors, and internal teams
• Prepare project reports, timelines, and documentation
• Ensure compliance with safety regulations and company procedures
• Identify project risks and implement solutions proactively
• Oversee site activities and resolve technical or operational issues
• Ensure project quality meets required standards and specifications

Job Requirements:

• Degree in Engineering, Architecture, or related field
• Minimum 6-8 years experience in project management (construction background in CSA or M&E engineering)
• Strong leadership and coordination skills
• Able to manage multiple projects under tight deadlines
• Good communication in English & Bahasa Malaysia
• Familiar with project scheduling tools and site operations
• Willing to travel to project sites when required

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Panel Clinic
• Group Insurance ( After confirmation )

工作職責：

• 協調和安排維修保養工作、維護保養和修理活動。
• 作為客戶、服務團隊和管理層之間的主要聯絡人。
• 準備服務報告、工作單和必要的文件。
• 監控服務進度，確保按時完成並讓客戶滿意。
• 處理客戶諮詢、投訴，並提供解決方案。
• 妥善保存維修活動和所用零件的記錄。
• 支援服務團隊處理行政事務和資源規劃。

職位要求：

• 歡迎至少持有SPM證書或應屆畢業生申請。
• 有客戶服務、服務協調或行政支援的經驗者優先考慮。
• 良好的溝通和人際交往能力。
• 較強的組織能力和多任務處理能力。
• 精通微軟辦公室軟體（Word、Excel、Outlook）。
• 能夠獨立工作，也能作為團隊成員協作。
• 所需語言 馬來語、英語和華語（首選）

福利待遇

• 個人休假
• 加班費及獎金
• 個人發展機會
• 賓州保險

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Field sites. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Complete jobs assigned for the day
• Maintain an accurate daily record of hours worked vs hours paid
• Complete all necessary Job Reports and Planned Maintenance(PM) Inspection Reports
• Complete PM services per the relevant truck procedure within the standard times
• Maintain tools and equipment to the Company's standards
• Report any breakages or loss of tools to your service management representative

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Possess good electrical/mechanical aptitude or knowledge in machinery equipment is preferred.
• Experience in maintenance repair and overhaul in automotive engine will be an added advantage.
• Good communication skills and committed to work.
• Open to all Malaysian diploma or vocational certificate graduates from IPTA/IPTS.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment
• Have valid driving license: B2, D, GDL (Advantage)
• Good in Bahasa and got basic command in English (both verbal and written).
• Team player with initiative and a positive attitude towards learning.

Crown Equipment Sdn. Bhd. is looking for a dedicated and skilled individual to join our team as a Service Technician in our Workshop. In this hands-on role, you will be responsible for the diagnosis, maintenance, and repair of a variety of forklift, reach truck, pallet truck, other material handling equipment, ensuring reliability and safety for our clients. Our workshop is equipped with state-of-the-art facilities, and you will play a critical role in maintaining the high standards of service that Crown is known for.

Your expertise will be instrumental in troubleshooting technical issues, performing scheduled maintenance, and executing repairs in a timely and efficient manner. You will work closely with our service team and other technicians to enhance customer satisfaction and ensure equipment performance meets industry standards.

We are seeking a proactive individual with a strong technical background and a passion for problem-solving. If you are eager to develop your skills and contribute to a team that values quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the perfect place for you to advance your career.

Responsibilities

• Diagnose and repair mechanical and electrical issues on various types of material handling equipment specifically Forklift.
• Perform scheduled inspections and preventative maintenance to ensure optimal performance.
• Maintain detailed records of service activities and parts used in repairs.
• Collaborate with the workshop team to improve processes and enhance service delivery.
• Stay current with industry standards, safety protocols, and technical advancements.
• Provide exceptional customer service and communicate effectively with clients regarding repairs and maintenance.
• Participate in training programs to enhance technical skills and knowledge of equipment.

• SPM, Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or a related field SKM, etc.
• Proven experience as a forklift / service technician or mechanic in a similar industry.
• Strong mechanical and electrical troubleshooting skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Good communication skills and committed to work.

Role Description:

• Responsible for providing professional maintenance, inspection, troubleshooting, and repair services for industrial cranes and hoists. This role plays a critical part in ensuring customer equipment operates safely, reliably, and efficiently, while representing the Konecranes brand with strong technical expertise and customer service. Perform preventive maintenance not requiring compliance inspections, corrective maintenance, retrofits, crane installation or commissioning. Technicians can be further classified into "Maintenance Technician" or "Inspector" (i.e. those predominantly performing preventive maintenance) and "Service Technicians" (i.e. those predominantly performing maintenance and retrofits).

Key Tasks :

• Perform preventive maintenance, inspections, troubleshooting, and repairs on overhead cranes, hoists, and related lifting equipment at customer sites.
• Diagnose mechanical, electrical, and control system faults and implement corrective actions.
• Carry out load testing, adjustments, calibrations, and commissioning of crane systems as per company standards and safety requirements.
• Complete service reports, job documentation, and recommendations for customers accurately and on time.
• Provide technical support and professional advice to customers regarding equipment condition, safety risks, and service solutions.
• Ensure all work complies with Konecranes safety policies, ISO standards, and statutory regulations.
• Support emergency call-outs and breakdown service as required.
• Collaborate with the Service team to improve service delivery, technical skills, and customer satisfaction.
• Maintain company tools, service vehicle, and equipment in safe and proper working order.
• Awareness of ISO 14001 & 45001 Standards

We are looking for a motivated, dynamic Service Manager to join our team based in Seksyen U5 Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

The Quality Manager/Assistant Manager is responsible for supporting and ensuring the effective implementation of the company’s Quality, Safety, Health, and Environmental (QSHE) Management System. This includes ensuring compliance with international standards, ISO 9001 requirements, legal obligations, and client specifications across both corporate and project levels—particularly within solar farm operations.

Key Responsibilities

Quality Management & Compliance

• Assist in implementing and maintaining the company’s QSHE Management System in compliance with international standards, legal requirements, and local regulations.
• Plan, execute, and monitor ISO 9001 standards at corporate and project-site levels.
• Serve as liaison with relevant authorities and regulatory bodies for all Quality-related matters.
• Provide professional guidance and advice for effective implementation of the Quality Management System.
• Develop, lead, and promote Total Quality Management (TQM) excellence within the organization.

Continuous Improvement & Audits

• Drive continuous improvement of QSHE systems and implement practical mitigations for identified risks and concerns.
• Conduct inspections and internal quality audits across project sites (including solar farm operations), ensuring compliance with approved methods and standards.
• Prepare, review, and maintain detailed Quality Audit Reports and associated documentation.

Training & Development

• Design and implement Quality training programs and On-the-Job Training (OJT) to address competency gaps and improve risk mitigation.
• Promote a proactive quality culture through knowledge sharing and staff engagement.

Project QA/QC Execution

• Support Project Management Teams in developing and executing the Project Quality Plan (PQP) and QA/QC initiatives.
• Investigate and analyse Quality-related incidents, ensuring corrective and preventive actions are implemented to prevent recurrence.
• Ensure all project installations and processes adhere to approved quality methodologies.

Leadership & Coordination

• Lead sections of quality engagements, assign tasks, and review outputs for accuracy and completeness.
• Coordinate with clients and team members to ensure effective communication, timely progress reporting, and optimal service delivery.
• Support the Team Manager in managing tasks, resource allocation, and administrative functions.
• Drive team efficiency and accountability by monitoring utilization hours and performance outcomes.

• Bachelor’s Degree in Engineering (Civil and structural, Mechanical, Electrical or related field) or equivalent.
• Minimum 5–8 years of experience in QA/QC or Quality Management within EPC, Renewable Energy, or Construction sectors (Solar experience preferred).
• Sound knowledge of ISO 9001 standards, Total Quality Management, and relevant QSHE regulations.
• Proven experience with internal auditing, compliance, and process improvement.
• Strong interpersonal and communication skills for liaising with cross-functional teams and external authorities.
• Certification in Lead Auditor (ISO 9001) or equivalent is an advantage.

Key Competencies

• Excellent leadership and problem-solving abilities.
• Strong analytical, planning, and reporting skills.
• Attention to detail and commitment to continuous improvement.
• Proficiency in MS Office and quality management tools.
• Ability to work independently and collaboratively in dynamic project environments.