Total 12 financial analyst job vacancies in Kuala Lumpur

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

我們正在尋找一位具有分析能力、催收營運經驗的策略專家，以彌合我們的債務催收平台與客戶日常催收業務之間的差距。

該職位融合了功能諮詢、催收營運顧問、工作流程優化和客戶互動。成功入選者將成為我們平台的專家，深入了解其功能、工作流程配置、自動化能力和營運邏輯。

您將與客戶密切合作，實地觀察催收團隊在實際營運環境中如何使用該系統，識別效率低下或流程缺陷，並提出數據驅動的催收策略和工作流程改進建議，從而提升催收績效、營運效率和用戶採納率。此職位非常適合在企業軟體環境下擁有豐富的催收營運、銀行催收、債務催收策略或功能諮詢經驗的候選人。

主要職責

產品及功能專業知識

• 接受密集的內部培訓，以精通我們自己的債務催收平台，包括工作流程配置、業務規則、自動化邏輯、細分策略和操作功能。
• 深入了解系統配置和工作流程設計如何影響營運效率和復原效能。
• 在實施、最佳化和上線後支援階段，擔任內部團隊和客戶的職能領域專家 (SME)。

客戶營運諮詢

• 在真實環境中觀察並了解客戶的端到端催收操作、使用者行為、催收工作流程和管理實務。
• 評估影響回收效率的營運低效率因素、手動變通方法、未充分利用的功能、瓶頸和流程缺陷。
• 運用數據驅動方法分析收款績效趨勢、營運行為與工作流程效率
• 建議採取切實可行的工作流程改善、自動化增強、細分策略和營運優化措施，以提高收款效率。

客戶互動與諮詢

• 與營運使用者、收款經理和業務利害關係人開展研討會、討論和簡報。
• 將業務需求和營運痛點轉化為有效的系統配置和工作流程建議
• 透過在實施和優化過程中擔任策略顧問，與客戶利害關係人建立信任關係。
• 透過協助客戶最大限度地利用系統和提升營運價值，支持用戶採納和變更管理措施。

要求

• 商業分析、數據分析、金融、銀行或相關專業的學士學位
• 必須具備至少 3 至 5 年的債務催收營運、催收策略、銀行債務回收或應收帳款軟體功能分析師/顧問經驗
• 擁有快速學習複雜企業軟體平台並理解技術配置如何轉化為業務成果的良好記錄。
• 具備強大的能力，能夠觀察日常營運實踐，識別低效環節或軟體變通方案，並制定數據驅動的最佳化策略。
• 具備商業頭腦，有信心與客戶利害關係人建立關係，提出優化建議，並有效地推銷能夠解決營運痛點的軟體升級或附加模組。
• 優秀的口頭和書面溝通能力，能夠自信地與第一線催收經理和高層決策者溝通並闡述想法。
• 願意出差，並在觀察、實施和優化階段投入專門時間到客戶現場工作。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Intellect is the global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures.

Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald’s, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.

Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences.

We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.

The Role

The Head of Finance / Financial Controller will drive key parts of Intellect’s finance function, reporting directly to the CEO and VP Finance, and partnering closely with executive leaders and external stakeholders.

At this stage of our journey, Intellect is scaling rapidly while strengthening its financial operations, governance, and reporting infrastructure. This role will play a critical part in ensuring strong financial discipline, accurate reporting, effective cash management, and scalable financial processes to support sustainable growth.

We are looking for a hands-on finance leader with strong controllership capabilities who is comfortable operating across both strategic and operational finance responsibilities. The ideal candidate combines attention to detail with commercial awareness, and is equally comfortable managing monthly closes, improving internal controls, supporting budgeting exercises, and helping leadership make informed financial decisions.

This is an opportunity to build and strengthen the finance foundation of one of Asia’s fastest-growing mental health companies operating on a global scale.

Your Responsibilities

Financial Control & Reporting

• Oversee day-to-day finance operations, including accounting, reporting, treasury, tax, and compliance
• Ensure accurate and timely monthly, quarterly, and annual financial reporting
• Establish and maintain strong internal controls, accounting policies, and financial governance processes
• Manage cash flow, working capital, and financial risk monitoring
• Coordinate audits and manage relationships with external auditors, tax advisors, and accounting partners

Financial Planning & Analysis

• Lead budgeting, forecasting, and management reporting processes
• Support leadership with financial analysis, scenario modeling, and performance insights
• Monitor business performance against budgets and identify risks and opportunities
• Improve visibility into operational and financial KPIs across the business

Operational Finance

• Drive efficiency and discipline across G&A spending, procurement, and vendor management
• Partner with department leaders to align budgets with business priorities
• Implement systems, processes, and reporting structures that can scale with company growth
• Support finance transformation and automation initiatives where appropriate

Investor & Corporate Support

• Support preparation of board and investor reporting materials
• Assist with financial due diligence, fundraising support, and data room preparation as needed
• Contribute financial insights to support strategic planning and decision-making

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing finance team and external finance providers
• Foster a culture of accountability, accuracy, and continuous improvement
• Partner cross-functionally to improve financial literacy and budget ownership across the organization

• Bachelor’s degree in Finance, Accounting, or related field; CPA, ACCA, or equivalent preferred
• 8–12 years of progressive finance and accounting experience, ideally across high-growth startups and structured environments
• Strong controllership and accounting foundation, including financial reporting, compliance, treasury, and internal controls
• Experience leading budgeting, forecasting, and FP&A processes
• Strong understanding of accounting standards, audit processes, and financial governance
• Experience managing external auditors, tax advisors, and accounting partners
• Strong analytical, organizational, and problem-solving skills
• Hands-on operator with high attention to detail and ability to work independently in a fast-paced environment
• Experience with multi-entity or international finance operations is a plus
• Excited by the opportunity to help scale a mission-driven company redefining mental health care across Asia Pacific and globally
• Open to Singapore (hybrid), Malaysia (hybrid), Philippines (remote) and Indonesia (remote)

Job Description

You will join SEEK as a Senior Business Analyst in the AI and Platform Services (AIPS) Delivery and Operations function, reporting to the Program Manager and working with AI Product Managers, Engineers and Data Scientists — including the Pricing and Performance team — to deliver high-value AI products using cutting-edge technology.

You will lead complex business analysis across AI product initiatives, from requirements and process design through to agile delivery, risk management and change adoption, ensuring new AI-driven systems and processes deliver measurable business outcomes that support SEEK's purpose of helping people live more fulfilling and productive working lives.

Key Responsibilities

• Engage stakeholders to define AI product initiative scope, objectives and deliverables, and gather and validate requirements and feedback across the lifecycle.
• Lead the collection and documentation of complex business requirements, user stories, use cases and acceptance criteria for AI product initiatives.
• Analyse, prioritise and trace requirements, clarifying scope, dependencies and business value to guide decision-making.
• Map and document current ("as-is") and future ("to-be") business processes to enable business transformation and AI-driven improvements.
• Support solution design and assess proposed solutions against stakeholder needs, ensuring they deliver measurable value and quality outcomes.
• Drive agile delivery by leading iteration planning, backlog refinement, reviews and retrospectives, monitoring progress and driving continuous improvement.
• Identify and manage technical, operational and market risks, support change management, and help embed new systems or processes with stakeholders.
• Facilitate workshops and cross-functional meetings, coach and mentor junior team members, and share best practices across BA and AIPS communities.
• Collaborate on test case development and support testing and defect resolution to ensure solutions meet agreed requirements and standards.
• Liaise with third-party vendors as needed, supporting SLA compliance and contributing to recruitment and onboarding activities in the team.

The Junior Compliance Analyst will be part of the Central Compliance Team, supporting all of Trade Nation’s regulated entities. This role is responsible for assisting with the day-to-day execution of the Compliance Monitoring Programme (CMP), Compliance Surveillance activities, Anti-Money Laundering (AML) controls, and transaction monitoring processes. The successful candidate will work closely with various stakeholders to help ensure regulatory compliance, identify potential risks, and support the effectiveness of the firm's compliance framework.

This position offers broad exposure to multiple regulatory environments, jurisdictions, and financial crime disciplines, making it an excellent opportunity for individuals looking to build a strong foundation in compliance within a collaborative and high-performing team.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Compliance Monitoring Programme

• Support the design, execution, and documentation of compliance monitoring reviews and thematic testing across all regulated jurisdictions.
• Assist with scheduling, tracking, and closing out monitoring actions, ensuring findings are recorded accurately and escalated appropriately.
• Help prepare monitoring reports and management information (MI) for senior stakeholders.

AML, Financial Crime & Transaction Monitoring

• Conduct AML/CTF and KYC/CDD reviews, supporting the identification and escalation of financial crime risks.
• Assist with the review and investigation of transaction monitoring alerts, contributing to timely and well-reasoned disposals.
• Support the maintenance and refresh of AML-related policies, procedures, and risk assessments.

Compliance Surveillance

• Review and clear Compliance Surveillance alerts generated by the firm’s trade surveillance system (E-Flow), conducting timely, well-documented investigations and escalating alerts with potential market abuse indicators in accordance with the firm’s procedures.
• Maintain accurate alert disposition records, ensuring outcomes are logged with sufficient rationale to support audit trails and regulatory scrutiny.
• Support the preparation and delivery of Compliance Surveillance MI, including alert volumes, false positive rates, escalation metrics, and trend analysis, for reporting to senior management and relevant governance committees.
• Assist in the maintenance and periodic review of Compliance Surveillance procedures, escalation frameworks, and the firm’s Market Abuse Risk Assessment (MARA), ensuring documentation remains current and fit for purpose.
• Contribute to periodic calibration and tuning reviews of surveillance alert parameters, helping to identify opportunities to reduce false positives and improve overall detection effectiveness.

Central Compliance Support

• Act as a point of coordination for Compliance Heads across jurisdictions, managing information requests, evidence gathering, and regulatory correspondence.
• Maintain accurate and up-to-date compliance registers, logs, and tracking tools.
• Support internal and regulatory reporting cycles, including the preparation of MI packs and audit-ready documentation.
• Keep abreast of relevant regulatory developments and assist in assessing the impact of rule changes on the business.

Essential

• 1–3 years’ experience in a compliance, financial crime, or regulatory role within a regulated or equivalent firm.
• Strong attention to detail with the ability to handle multiple workstreams, meet deadlines, and produce high-quality written work.
• Clear and professional communication skills, both written and verbal.
• A proactive, collaborative mindset and genuine enthusiasm for the compliance profession.

Desirable

• Exposure to retail investment services, particularly CFDs, spread betting, or leveraged products.
• Working knowledge of core compliance frameworks, AML/CTF obligations, and financial crime risk management.
• Familiarity with KYC/CDD processes and the practical application of a risk-based approach.
• Experience supporting a Compliance Monitoring Programme or internal audit/testing function.
• Understanding of transaction monitoring systems and alert investigation workflows.
• Familiarity with trade or Compliance Surveillance systems and experience reviewing alerts for potential market abuse indicators in a CFD or similar trading environment.
• Progress towards a recognised compliance or financial crime qualification.
• Familiarity with multi-jurisdictional regulatory environments.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that make a real difference in our customers' lives. Today, our products serve more than 22 million customers.

About the Credit Card Product

We are building a group-level credit card product — launching across the Philippines and South Africa — on a modern global stack. The analytical function at the heart of this programme has never existed before. We’re creating it now — and we’re looking for the person to build it from zero with us.

Where This Role Sits

You will report directly to the Director of Product, and work day-to-day alongside the Credit Card Product Owners, Engineers, Designers and Business Analysts. You will carry a dotted-line to the Head of Data & Analytics, giving you deep technical mentorship while remaining fully embedded in the product team. You will collaborate regularly with in-country data and credit risk analysts across the Philippines and South Africa.

Why Work with GoTymeX

• Innovation-driven environment: Work with the latest technologies including Serverless aspects of AWS Cloud, AI-augmented engineering, microservices, Java, and Python
• International and collaborative culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth
• Competitive benefits: Enjoy a comprehensive benefits package, opportunities for professional development (see below) • Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth
• Impactful work: Contribute to projects that directly influence financial empowerment and access in emerging markets

About This Role:

The Senior Product Insights Analyst is the analytical engine of this team, owning the narrative behind every product decision. This isn’t a reporting role. It’s a product intelligence function. You’ll build the analytical foundation for our credit card business, identify what’s working and what isn’t, and tell us — with confidence — what to do about it.

Key Responsibilities

Product & Business Performance

• Own end-to-end performance analytics: activation, engagement, spend, repayment, and retention across all markets
• Track and interpret key KPIs — NPS, activation rates, digital adoption, unit economics (interchange, fee revenue, loyalty costs, ECL contribution) — and translate findings into clear product and commercial storylines
• Monitor portfolio health: revolve rates, payment behaviour, limit utilisation, and cohort evolution — with forward-looking commentary, not just snapshots
• Identify performance inflection points early and generate root-cause hypotheses — don’t wait to be asked

Funnel, Onboarding & Product Development Lifecycle Support

• Analyse the full acquisition and onboarding funnel — from application through activation and first spend — and size improvement opportunities
• Embed in sprint ceremonies and product rituals; define measurement frameworks for new features before they go live
• Provide pre-launch data readiness checks and post-launch performance reads for every release
• Support A/B testing and experiment design to evaluate product and go to market initiatives Insight Generation & Strategic Recommendations
• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme

Insight Generation & Strategic Recommendations

• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme
  

Technical Skills

• SQL: expert-level — complex queries, window functions, optimisation at scale
• Python / PySpark: proficient for data manipulation, statistical analysis, and automation
• BI / Visualisation: Databricks and Mixpanel (primary); Tableau or similar also acceptable
• Statistics: hypothesis testing, cohort analysis, and experimental design
• AI-augmented analytics: demonstrated daily use of AI tools to accelerate insight generation and automate workflows — this is an expectation, not a nice-to-have

Domain Experience

• 5+ years in data/analytics; financial services, fintech, or banking required
• Lending domain strongly preferred — credit card, BNPL, or personal loans. Terms like revolve rate, vintage analysis, and ECL contribution should be second nature, not new vocabulary
• Exposure to credit risk concepts (vintage analysis, ECL, delinquency) is a meaningful advantage
• Experience with customer lifecycle analytics: acquisition, activation, engagement, retention, and churn

Core Competencies

• End-to-end ownership: raw data to recommendation — accountable for whether it’s right
• Insight, not just analysis: “here’s what the data shows, here’s what I think it means, here’s what I’d do” — every time
• Speed: good-enough-fast beats perfect-and-late in a high-velocity build environment
• Proactivity: you spot the question before it’s asked and flag the signal before it becomes a problem
• Data literacy leadership: you raise the analytical bar of everyone around you — not just your own output

Preferred Qualifications

• Bachelor’s or Master’s in Mathematics, Statistics, Economics, Computer Science, or related quantitative field
• Experience in a multi-market or multi-country product environment
• Familiarity with Visa/Mastercard reporting tools or card management system platforms
• Background in high-growth startup or digital bank environments

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

The Payroll Analyst is responsible for managing all aspects of payroll processing to ensure employees are paid accurately and on time, for assigned markets. This role supports end‑to‑end payroll operations, partners closely with HR, Finance, and external payroll vendors, and ensures employees receive a seamless payroll experience. The ideal candidate is detail‑oriented, analytical, and committed to maintaining high standards of data integrity and confidentiality. 

Key responsibilities:

• Managing end-to-end payroll operations for Malaysia, across both GfK and NIQ entities.  
• Partner with the external payroll provider, ensuring monthly payroll data is provided accurately and on time.  
• Liaise with payroll vendor to ensure consistent, timely and accurate application and compliance with all applicable laws and regulations and company’s policies and practices. 
• Ensure payroll report is correct and execute salary payout via bank transfer. 
• Administration related to the establishment and termination of employment. 
• To keep up-to-date payroll records in the HR shared point. 
• First point of contact for payroll and admin matters, escalating to MHR and HRBP where necessary.  
• Assist in the daily running of the department providing information and dealing with enquiries  
• Support and administer Payroll Management and includes all task related to payroll process, validations and report generations. 
• Liaising with Government agencies and Statutory bodies to ensure compliance with regulations. 
• Prepare and submit required reports and payments to relevant authorities in a timely manner. 
• Maintain employee confidence and protect payroll operations by keeping information confidential. 
• To handle all other ad hoc payroll related matters as and when required. 
• Raise invoices and purchase orders (PO) using Ariba, ensuring accuracy and compliance with internal procurement policies. 
• Collaborate with finance and procurement teams to resolve discrepancies and ensure smooth processing of transactions. 
• Coordinate with multiple vendors to collect, validate, and consolidate payroll-related information.  
• Perform post-payroll reporting to Finance, ensuring accuracy and completeness of data.  
• Address and resolve any queries raised by Finance or other stakeholders promptly. 
• Manage and resolve Workday help tickets related to payroll 
• Manage Workday payroll data and ensure accurate information flows to vendor systems via integration. 
• Monitor integration processes and resolve integration failures by coordinating with the EIT team. 
• Ensure timely closure of tickets and collaborate with HR and IT teams for escalations when necessary. 

As a Senior Marketing Data Analyst, you will leverage your expertise to directly impact the marketing strategy and growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work as an embedded thought partner with senior marketing stakeholders to influence strategy and marketing tactics, mentor junior analysts, and leverage AI to build the future of marketing analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Strategic Marketing Analysis: Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives
• Stakeholder Engagement & Influence: Collaborate closely with senior marketing partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
• Advanced Data Modeling & Measurement: Define measurement frameworks and metric definitions for key marketing initiatives; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
• Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders. 
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• AI-Driven Analytics & Automation: Identify, design, and implement AI-powered solutions that transform how marketing analytics operates — including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Role purpose

The Financial Services Researcher is responsible for producing high quality enhanced due diligence reports for financial services clients. He/she will be responsible for producing clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.
He/she will be responsible for a range of tasks, including conducting in-depth research of public records such as media articles, corporate records, litigation and regulatory filings, social media sites, and compliance databases; engaging in discreet interviews to gather information around companies’ and individuals’ reputation and develop intelligence on specific topics and industries; producing enhanced due diligence and research reports to support major banking transactions such as IPOs and debt issuance. He/she will support the work of his/her line manager in training, managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner.

Role tasks and responsibilities

• Project management of enhanced due diligence assignments for financial services clients
• Conduct public records research and discreet interviews to gather intelligence surrounding companies and individuals
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Produce high-quality research reports for financial institution clients  
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• From time to time, communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Assist his or her managers in developing and expanding the pool of research resources and subcontractors of Control Risks in the region
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards

• Engage with colleagues across Control Risks to address client queries
• Regional research initiatives
  Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on VANTAGE work
  Participate in discussions with other members of the VANTAGE team and Control Risks Group on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in written and spoken Mandarin and English is essential
• Experience in writing, researching and reviewing/editing research reports; demonstrated excellence in research, writing and editing in Mandarin and English
• Strong knowledge of open source research techniques
• Good communication skills; ability to think on one’s feet and engage with individuals of different levels of seniority and from different backgrounds, to obtain information
• Ability to think critically and solve problems
• Strong knowledge of the socio-political environment in APAC
• Proven ability to meet project deadlines and perform well under pressure

Preferred

• Experience executing and managing enhanced due diligence projects for financial institution clients
• Experience engaging with international clients, preparing written proposals, providing verbal updates, and answering follow up questions and queries
• Fluency in Bahasa as an additional language

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China