MerchantSpring is a fast-growing global SaaS platform that helps ecommerce agencies, brands and software partners manage, analyse, and grow their marketplace presence across Amazon, Walmart, and beyond. Our technology partners are a critical growth engine - they extend our platform's value and open doors to new customers around the world.
We're looking for a commercially sharp, relationship-first Executive to own and grow our portfolio of technology partnerships across global markets. These span the ad-tech, retail media, and data intelligence verticals - including partners like algorithmic bidding tools, data connectors, and analytics suites. Beyond managing relationships, you'll be identifying where the biggest mutual growth opportunities lie and making them happen.
This role sits within the Partnerships Team, and you’ll work closely with Product and Customer Success teams to optimise partner engagement, maximise user onboarding, and minimise client churn. This role is ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about building long-term partnerships.
- Assist in developing new technology partnership opportunities globally, from prospecting and onboarding new technology partners, to deepening engagement and managing long-term health.
- Manage and strengthen relationships with existing integration partners, ensuring mutual growth and satisfaction.
- Lead user adoption through integration partners, collaborating closely on joint onboarding flows and ensuring new organisations are activated quickly and successfully.
- Collaborate with integration partners to onboard new users, providing training and support throughout the process.
- Develop and maintain onboarding materials, best practice guides, and support resources tailored for integration partners.
- Support the partners' sales teams with enablement activities, from pitches, demos and RFP’s.
- Collaborate with Product and Customer Success teams to address partner feedback and continuously improve the integration experience.
- Monitor partner health and proactively address risks, whether that's adoption gaps, technical friction, or relationship drift.
- Identify opportunities to deepen engagement and expand partnership value.
How Success Is Measured
- Onboard 5+ new organisations per integration partner per month.
- Maintain integration partner client churn at 1% or below.
- Partner pipeline contribution and MRR attributed to technology partner activity.
Qualifications
- 3 to 5 years of experience in partnerships, account management, customer success, or a related role ideally within SaaS, technology, e-commerce, ad-tech, or a startup environment.
- Experience in managing stakeholders across multiple geographies and time zones, such as partners headquartered in Melbourne, New York, London, or Tokyo.
- A track record of working with international clients and stakeholders. Comfort navigating cultural nuance, adapting communication styles, and building credibility with people you may rarely meet in person.
- Strong relationship management and communication skills, with a consultative and commercially minded approach.
- A strong grasp of the e-commerce technology landscape is a highly preferred.
- Proficiency in HubSpot and familiarity with integration or partner management platforms.
- Comfort with AI tools to work faster and more efficiently.
- A self-starter who can set priorities, manage competing demands, and operate with a high degree of autonomy in a fast-moving, dynamic environment.
