Total 44 Full-time purchasing lead job vacancies in Federal Territory of Kuala Lumpur

Vendor & Supplier Management

• Conduct due diligence and research on existing and potential vendors, suppliers, and contractors.
• Evaluate and compare quotations and offers to secure the most competitive pricing and terms.
• Build and maintain strong relationships with suppliers to ensure efficient and cost-effective sourcing solutions.

Procurement & Cost Control

• Manage the procurement process from requisition to payment, ensuring orders meet project specifications and deadlines.
• Negotiated contracts, policies and purchase orders with vendors to obtain favorable terms, including pricing, payment schedules and delivery timelines.
• Track stock levels, purchasing patterns, and construction materials to identify opportunities for cost savings and process improvements.

Logistics & Delivery

• Arrange transportation and logistics to ensure timely and efficient delivery of construction materials to project sites.
• Monitor and coordinate delivery schedules to minimize delays and disruptions to project timelines.

Documentation & Reporting

• Prepare and maintain accurate records of purchase orders, invoices, and payment processes.
• Track purchased products and services, ensuring all transactions are documented and reconciled.
• Generate and present detailed purchasing reports with actionable recommendations to management.

Operational Efficiency

• Collaborate with project managers and site supervisors to understand material requirements.
• Ensure all procurement activities align with company policies and project budgets.

Requirements:

• Strong organizational skills and must be a computer literature person, Good in Microsoft Word, Excel and Power Point
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
• A keen eye for detail and a commitment to maintaining accurate records.
• Preferably Chinese speaking candidates

Perks & Benefits

• Open culture
• Personal development opportunities

Huraian Kerja

Pembangunan ABAP & S/4HANA

Membangunkan dan menyokong penyelesaian SAP S/4HANA tersuai menggunakan ABAP, termasuk laporan, integrasi, API, perkhidmatan backend Fiori dan teknologi SAP moden sambil mematuhi piawaian teras bersih SAP.

Pengoptimuman Prestasi & Penyelesaian Masalah

Optimumkan prestasi ABAP dan SAP HANA, selesaikan masalah pengeluaran dan memodenkan kod legasi menggunakan amalan terbaik SAP dan analisis punca masalah.

Pembangunan BTP & SAP Moden

Membangunkan penyelesaian awan SAP moden menggunakan kebolehpanjangan SAP BTP, Fiori/UI5, OData dan S/4HANA mengikut amalan terbaik SAP untuk prestasi dan keselamatan.

Pembangunan SAP Berbantukan AI

Gunakan alatan pembangunan berkuasa SAP dan AI untuk mempercepatkan penyampaian penyelesaian SAP, meningkatkan produktiviti dan membina aplikasi moden yang didayakan AI pada SAP BTP.

Penghantaran Penyelesaian Industri

Menyediakan penyelesaian SAP untuk pelanggan runcit dan pembuatan, termasuk integrasi sistem, pengurusan data, pelaporan dan penambahbaikan proses perniagaan.

Penyampaian & Kepimpinan Projek

Memimpin dan menyokong projek pembangunan SAP, bekerjasama dengan pihak berkepentingan dan pasukan pelbagai fungsi, mengurus hasil teknikal dan membimbing perunding junior.

■WAJIB ADA:

-Minimum 8 tahun pengalaman perundingan SAP ABAP/S/4HANA, dengan tumpuan kepada pembangunan teknikal, integrasi, pengoptimuman prestasi dan kemahiran penyelesaian masalah

-Pengalaman langsung dalam SAP BTP dan projek untuk industri runcit atau pembuatan

-Kepakaran ABAP yang mendalam seperti OOABAP, BAPI/BAdI/keluar pengguna, Borang Pintar/Borang Adobe, IDoc, pengaturcaraan dialog, aliran kerja.

-Minimum 5 pengalaman kitaran projek penuh

Pautan Mohon: https://jobs.persolmalaysia.com/detail/39131?apply_id=39131&utm_source=jobstore&utm_medium=sponsored

E-mel Perhubungan: [email protected]

Faedah & Kebaikan

• Cuti peribadi
• Cuti Sabatikal
• Budaya terbuka

職位描述

ABAP 和 S/4HANA 開發

使用 ABAP 開發和支援客製化的 SAP S/4HANA 解決方案，包括報表、整合、API、Fiori 後端服務和現代 SAP 技術，同時遵循 SAP 核心標準。

效能優化與故障排除

利用 SAP 最佳實務和根本原因分析，優化 ABAP 和 SAP HANA 效能，解決生產問題，並對遺留程式碼進行現代化改造。

BTP 和現代 SAP 開發

使用 SAP BTP、Fiori/UI5、OData 和 S/4HANA 擴充性，依照 SAP 最佳實踐，開發現代化的 SAP 雲端解決方案，以實現效能和安全性。

人工智慧輔助SAP開發

使用 SAP 和 AI 驅動的開發工具來加速 SAP 解決方案交付，提高生產力，並在 SAP BTP 上建立現代化的 AI 應用。

產業解決方案交付

為零售和製造客戶提供 SAP 解決方案，包括系統整合、資料管理、報表和業務流程改善。

專案交付與領導力

領導和支援 SAP 開發項目，與利害關係人和跨職能團隊合作，管理技術交付成果，並指導初級顧問。

■必備：

- 至少8年SAP ABAP/S/4HANA諮詢經驗，重點在於技術開發、整合、效能最佳化和故障排除技能

- 具備 SAP BTP 的實際操作經驗，以及零售或製造業專案經驗

-精通 ABAP，例如 OOABAP、BAPI/BAdI/用戶出口、Smart Forms/Adobe Forms、IDoc、對話程式設計、工作流程。

-至少5年完整的專案週期經驗

申請連結：https://jobs.persolmalaysia.com/detail/39131?apply_id=39131&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 學術休假
• 開放文化

Job Description

ABAP & S/4HANA Development

Develop and support custom SAP S/4HANA solutions using ABAP, including reports, integrations, APIs, Fiori backend services, and modern SAP technologies while following SAP clean-core standards.

Performance Optimization & Troubleshooting

Optimize ABAP and SAP HANA performance, troubleshoot production issues, and modernize legacy code using SAP best practices and root-cause analysis.

BTP & Modern SAP Development

Develop modern SAP cloud solutions using SAP BTP, Fiori/UI5, OData, and S/4HANA extensibility following SAP best practices for performance and security.

AI-Assisted SAP Development

Use SAP and AI-powered development tools to accelerate SAP solution delivery, improve productivity, and build modern AI-enabled applications on SAP BTP.

Industry Solutions Delivery

Deliver SAP solutions for retail and manufacturing clients, including system integrations, data management, reporting, and business process improvements.

Project Delivery & Leadership

Lead and support SAP development projects, collaborate with stakeholders and cross-functional teams, manage technical deliverables, and mentor junior consultants.

■MUST TO HAVE:

-Min 8 years of SAP ABAP/S/4HANA consulting experience, with focus on technical development, integration, performance optimization, and troubleshooting skills

-Hands-on experience in SAP BTP and projects for retail or manufacturing industry

-Deep ABAP expertise such as OOABAP, BAPI/BAdI/user exits, Smart Forms/Adobe Forms, IDoc, dialog programming, workflow.

-Min 5 full-project-cycle experience

Apply Link: https://jobs.persolmalaysia.com/detail/39131?apply_id=39131&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Sabbatical leave
• Open culture

Department:Corporate / Compliance

Reporting To:COO / Management

Job Summary

This role is suitable for candidates from:

• Cloud vendors / cloud resellers / MSP environments
• AWS / GCP / Azure operational background
• Internet / SaaS / hosting / tech-related operational environments

What we are looking for:

• 2–3 years of operational experience
• Familiar with cloud account operations, billing, invoices, customer coordination, or vendor operations
• Strong sense of responsibility and ownership
• Able to multitask and work in a fast-paced environment
• Good communication and coordination skills
• Leadership potential is a plus

Academic results are not our main priority. We value:

• Working attitude
• Execution capability
• Stability
• Ability to learn and adapt

Please share candidates who are:

• Hands-on
• Mature in handling operational matters
• Willing to grow long term
• Comfortable working in a structured and evolving environment

* We are not looking for purely administrative/customer service profiles without operational ownership.

* Candidate must have experience in cloud operation that involves in customer management, billing, incentive program and leadership skill (bonus)

Apply Link: https://jobs.persolmalaysia.com/detail/39002?apply_id=39002&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Benefits:

A. FlexiBenefit Program (Effective Jan 1, 2026)

• Annual post-tax budget of RM 3,000 per eligible employee
• Customizable across five categories:
• Health & Medical Wellness
• Learning & Development
• Sports & Fitness
• Family & Lifestyle
• Work Efficiency & Commuting
• Available upon successful probation completion.

B. Hybrid Work Benefit

• Business Development roles: Fully remote upon confirmation
• Solution Architects, Technical Account Managers, Operation Specialist, Cloud Operations Team Lead , Compliance Executive / Compliance Specialist :
• Upon confirmation: 4 days in-office + 1 remote day
• After 1 year + strong performance (Grade B+): 3 days in-office + 2 remote days
• Highlights: Structured flexibility, work-life balance, and performance-based progression.

C. Additional Benefits

• Flexible clock-in time
• Annual Leave: 14 days (years 1–5), 20 days (year 6 onward)
• Medical insurance (outpatient & hospitalization)
• Clear career progression & promotion opportunities
• Office within a 10-minute walk from public transportation

部門：公司/合規

報告對象：營運長/管理階層

職位概述

該職位適合以下背景的候選人：

• 雲端供應商/雲端經銷商/MSP環境
• AWS/GCP/Azure 維運背景
• 網際網路/SaaS/主機/科技相關營運環境

我們正在尋找：

• 2-3年營運經驗
• 熟悉雲端帳戶操作、計費、發票、客戶協調或供應商運營
• 強烈的責任感和主人翁意識
• 能夠同時處理多項任務，並適應快節奏的工作環境。
• 良好的溝通協調能力
• 領導潛質是一項優勢

學術成績並非我們的首要目標。我們更看重：

• 工作態度
• 執行能力
• 穩定
• 學習和適應能力

請推薦以下候選人：

• 動手實踐
• 在處理營運事務方面成熟穩重
• 願意長期發展
• 能夠適應結構化且不斷變化的工作環境。

* 我們不需要只有行政/客服經驗而沒有營運管理能力的人員。

* 應徵者必須具備雲端營運經驗，包括客戶管理、計費、激勵計畫和領導能力（加分項）

申請連結：https://jobs.persolmalaysia.com/detail/39002?apply_id=39002&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

好處：

A. 彈性福利計畫（自 2026 年 1 月 1 日起生效）

• 每位符合資格的員工每年稅後預算為 3,000 令吉
• 可在五大類別中進行客製化：
• 健康與醫療保健
• 學習與發展
• 運動與健身
• 家庭與生活方式
• 工作效率與通勤
• 試用期滿合格後即可取得。

B. 混合工作福利

• 業務拓展職位：確認後可完全遠距辦公
• 解決方案架構師、技術客戶經理、營運專家、雲端營運團隊負責人、合規主管/合規專家：
• 確認後：4 天辦公室辦公 + 1 天遠距辦公
• 一年以上表現優異（B+級）：每週3天在辦公室辦公，2天遠距辦公
• 亮點：結構化的靈活性、工作與生活的平衡以及基於績效的晉升。

C. 其他福利

• 彈性的打卡時間
• 年假：14天（第1-5年），20天（第6年及以後）
• 醫療保險（門診和住院）
• 清晰的職涯發展路徑與晉昇機會
• 辦公室距離公共交通站點步行僅需 10 分鐘。

We are looking for a detail-oriented Purchasing Assistant to support procurement operations, including supplier coordination, purchase order processing, and inventory-related purchasing activities.

Job Scope :

1. Manage purchase order preparation and procurement documentation

2. Coordinate with suppliers to ensure timely delivery of goods

3. Update and maintain purchasing records in the system

4. Support inventory replenishment planning based on stock requirements

5. Support daily purchasing and admin tasks

Requirements:

1. Basic computer knowledge (Excel / system)

2. Responsible and well-organized

3. Good communication skills

4. Training will be provided

5. Able to communicate in Chinese , English and Malay

Perks & Benefits

• Friendly working environment
• Stable job with career growth
• Travel allowance provided (if required)
• Employee Discount on company products/services
• Employee equity
• Nearby public transport
• Casual dress code
• Open culture
• Personal development opportunities

Key Responsibilities

• Prepare and issue purchase orders (PO) accurately and timely.
• Monitor stock levels and coordinate with internal teams for purchasing needs.
• Track orders and ensure on-time delivery from suppliers.
• Handle supplier invoices, credit notes (CN), and perform supplier statement reconciliation.
• Monitor and verify rebate arrangements, ensuring accurate tracking and claims.
• Maintain proper documentation for procurement and costing records.
• Liaise closely with Accounts team on payment, costing, and adjustments.
• Resolve issues related to delivery, pricing discrepancies, or supplier claims.

Job Requirements

• Diploma or Degree in Business, Supply Chain, Accounting, Finance, or related field.
• 2–3 years of working experience in purchasing, costing, or accounts-related roles.
• Experience in handling supplier invoices, credit notes (CN), rebates, and reconciliation.
• Strong analytical and numerical skills with attention to detail.
• Good negotiation and communication skills.
• Proficient in Microsoft Excel and ERP / accounting systems.
• Able to work independently and meet deadlines.
• Responsible, proactive, and a good team player.

Perks & Benefits

• Personal leave
• Nearby public transport
• Central location
• Medical Insurance ( Private Hospital Insurance Card )
• Medical Claims
• Open culture
• Strategy location LRT ( Chan Sow Lin Station )

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

主要職責

• 準確、及時地編制和簽發採購訂單（PO）。
• 監控庫存水平，並與內部團隊協調採購需求。
• 追蹤訂單並確保供應商按時交貨。
• 處理供應商發票、貸項通知單 (CN)，並進行供應商對帳單核對。
• 監控並核實退款安排，確保準確追蹤和索賠。
• 妥善保存採購和成本記錄文件。
• 與財務團隊密切溝通付款、成本計算和調整事宜。
• 解決與交貨、價格差異或供應商索賠相關的問題。

職位要求

• 商業、供應鏈、會計、金融或相關領域的文憑或學位。
• 2-3 年採購、成本會計或財務相關工作經驗。
• 具備處理供應商發票、貸項通知單 (CN)、退款和對帳的經驗。
• 具備較強的分析與運算能力，注重細節。
• 良好的談判和溝通技巧。
• 精通微軟Excel和ERP/會計系統。
• 能夠獨立工作並按時完成任務。
• 責任心強，積極主動，有良好的團隊合作精神。

福利待遇

• 個人休假
• 附近公共交通
• 中心位置
• 醫療保險（私人醫院保險卡）
• 醫療索賠
• 開放文化
• 戰略位置輕軌（陳秀蓮站）

主要職責

• 準確、及時地編制和簽發採購訂單（PO）。
• 監控庫存水平，並與內部團隊協調採購需求。
• 追蹤訂單並確保供應商按時交貨。
• 處理供應商發票、貸項通知單 (CN)，並進行供應商對帳單核對。
• 監控並核實退款安排，確保準確追蹤和索賠。
• 妥善保存採購和成本記錄文件。
• 與財務團隊密切溝通付款、成本計算和調整事宜。
• 解決與交貨、價格差異或供應商索賠相關的問題。

職位要求

• 商業、供應鏈、會計、金融或相關領域的文憑或學位。
• 2-3 年採購、成本會計或財務相關工作經驗。
• 具備處理供應商發票、貸項通知單 (CN)、退款和對帳的經驗。
• 具備較強的分析與運算能力，注重細節。
• 良好的談判和溝通技巧。
• 精通微軟Excel和ERP/會計系統。
• 能夠獨立工作並按時完成任務。
• 責任心強，積極主動，有良好的團隊合作精神。

福利待遇

• 個人休假
• 附近公共交通
• 中心位置
• 醫療保險（私人醫院保險卡）
• 醫療索賠
• 開放文化
• 戰略位置輕軌（陳秀蓮站）

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

The Role

Senior Project Lead is integral in driving market growth, expanding market share, and managing projects end-to-end. We are seeking a proactive and strategic leader who will spearhead initiatives designed to grow business presence and revenue streams, while delivering impactful results.

As part of this role, you will develop and execute lead-generation campaigns aimed at attracting new hirers, fostering partnerships, and growing job corpuses across diverse categories such as freelance, remote, high-demand segments, and government roles. By leveraging scalable solutions like freemium offerings, innovative strategies, and strategic partnerships, you will play a critical role in driving market expansion.

Additionally, you will lead the conception, planning, and execution of initiatives that align with the organization’s strategic objectives. This includes creating targeted growth programs, optimizing revenue opportunities, troubleshooting challenges with creative solutions, and ensuring key performance indicators (KPIs) and objectives (OKRs) are met or exceeded.

This role also requires exceptional stakeholder management to align cross-functional teams with seamless communication and collaboration. By integrating insights from data and market trends, you will continually refine strategies to ensure sustained business impact and long-term partnerships.

We are looking for a dynamic leader with a results-driven mindset, who thrives in fast-paced environments and is capable of adapting to evolving business priorities and market conditions.

Key Responsibilities

Project Management

• Lead end-to-end project lifecycle management from ideation and planning through execution, monitoring, and delivery
• Develop comprehensive project plans, resource allocation strategies, and timeline management
• Drive revenue-focused initiatives including monetization campaigns, partnership programs, and new business development opportunities
• Identify and evaluate new revenue opportunities while adapting quickly to changing business priorities and market conditions
• Troubleshoot project challenges with creative solutions and optimize existing revenue streams for scaling opportunities
• Establish and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) with aggressive revenue targets
• Design lead-generation strategies to expand hirer partnerships for new markets, including leveraging community forums, corporate partnerships, and industry leaders.
• Identify growth opportunities while adapting to changing market conditions and business priorities.

Stakeholder Management

• Collaborate and managed cross-functional teams including BI/Management, Sales, Customer Success, Marketing departments and external parties.
• Facilitate communication between technical teams, business units, and leadership team
• Coordinate billing processes, campaign implementations, and service delivery
• Optimize existing revenue streams and identify scaling opportunities

• Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.

• Standardization and Scalability: Drive standardization of processes across all Markets ensuring  a lean and efficient set-up across Pandora markets 

• Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards

• Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.

• Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps.

• Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions.

• Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall operational effectiveness.

We are seeking a Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.


Responsibilities of a Performance Marketing Lead (Malaysia) but are not limited to

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & Tiktok:
  - Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager.
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements.
• Be passionate about copywriting. Analyse and optimize copywriting phrases to achieve different marketing objective of company:
  - Performance marketing copy writing.
  - Press Release copywriting.
  - Product unique selling proposition copywriting.
• Come up with innovative campaigns ideas (partnerships, events, social activation etc.) and for each marketing campaign:
  - Develop compelling and creative concepts adapted to global marketing frameworks.
  - Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI.
  - Execute all key aspects of the campaign.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements).
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers).

• Proficient in Facebook Ads platform (>3 years of Experience).
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience).
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 3-4 years’ experience in digital marketing – preferred to be in performance marketing agency or e-commerce company.
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

• We are looking for an experienced Lead, People Partner to join the People Partner Team, as we continue our journey to deliver amazing experiences across Malaysia and beyond.

• You will work closely with our People Business Partners, COEs, and business teams to create strategies, programs, and processes that enable Delivery Hero’s employees to excel and create business impact.

• In this role, you will be the advocate for the rollout of people initiatives, ensuring business adoption and engagement. As a change champion for your business unit, you will drive change management efforts and communication strategies during reorganizations.

• You will also coach managers and leaders on various people-related topics such as Organizational Design, Talent Review, Succession Planning, and Strategic Talent Processes. Collaborating closely with central teams (Talent Acquisition, Talent Development, People Analytics), you will contribute to enabling the People Agenda.

• Leverage data to provide insights, work with COE partners, and support projects aimed at improving the employee experience and HR service delivery.

• You will support leaders in achieving organizational efficiency while maintaining healthy levels of eNPS, Attraction, Retention, D&I metrics, and ROI.

About Intrepid

Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

The role:

As the Team Lead / Assistant Team Lead,  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

Responsibilities:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

Who we look for - the ideal profile:

• Fluent in English
• Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
• Experience with retail business will be an added advantage
• Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
• Strong track record of high-level negotiations with partners and successful internal/external relationship management
• Management: proven ability to manage a team. Ability to build team up, build processes, drive results and foster positive culture
• Solid Excel / Powerpoint skills

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a Data Analytics Lead who's a practical problem-solver. The ideal candidate has strong problem solving and analytical skills, and is able to work with others to turn ideas into action. They don't stop at finding a neat solution to a problem - they want to implement change and see the results of their work. They’re comfortable with data, ready to tackle tricky problems in ambiguous situations, and able to partner with stakeholders, including senior leaders.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Responsibilities

• The role will report directly to Senior Leadership and offer high exposure to the executive leadership team, working on strategic priorities.
• There will be limited repetitive or process-based work. The majority of the focus will be on projects that deliver real business impact.
• Projects will vary in nature, scope, and duration, making this role ideal for candidates who enjoy variety and tackling new challenges.
• Example projects could include:
• Restructuring our analytics tables to ensure consistency across the firm, fast retrieval, and user-friendly creation of new metrics.
• Diagnosing issues with our sales funnel and working with our sales team to improve processes, including AI-automated solutions where possible.
• Building a churn-prediction model that will help us to pre-emptively engage with customers at critical junctures.
• Conducting price elasticity analysis and designing and implementing experiments to test the hypotheses.
• Automating our weekly and monthly reporting to surface insights and allow us to see the “so what."

• Professional Experience: 4–8 years of experience, ideally in a tech company or fast-paced environment, with a strong track record of implementing solutions and delivering results.
• Team Leadership: At least 1 year of experience leading and managing teams effectively.
• Problem-Solving & Analytical Expertise: Strong structured problem-solving skills with advanced proficiency in data and analytics tools (required: strong SQL; preferred: strong Python), including data modeling and table structuring for efficiency and usability.
• Execution-Driven Approach: Highly practical and results-oriented, with the ability to translate solutions into tangible business outcomes.
• Project & Stakeholder Management: Skilled in managing multiple projects and stakeholders within dynamic, high-growth environments.

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

As the Marketing Manager (Social Lead), you will shape how a leading technology client cuts through culture—fueling relevance, buzz, and real brand impact. You’ll steer social direction, decode cultural signals into sharp strategy, and spark integrated campaigns built to travel fast where attention already lives.

Role: 

Shape Social-First Brand Storytelling

• Define the role social plays in driving brand relevance, engagement, and audience connection.
• Build platform strategies, content ecosystems, and storytelling frameworks tailored to evolving consumer behaviour.
• Spot cultural trends, internet conversations, and emerging opportunities that can translate into impactful brand moments.
• Bring a “speed-to-culture” mindset to campaign thinking and execution.
• Use AI-powered tools and workflows to accelerate creative ideation, trend discovery, and content scalability.

Lead Integrated Campaigns

• Develop social-first campaigns designed to spark conversation, participation, and shareability.
• Partner with creatives, strategists, media teams, and production partners to deliver integrated marketing initiatives.
• Drive creator, influencer, and community-led storytelling strategies across multiple platforms.
• Guide content direction to ensure ideas feel native to the platform and authentic to the audience.
• Build campaigns that balance brand storytelling with real-time cultural relevance.

Drive Performance & Innovation

• Collaborate with media teams to align creative thinking with paid amplification and distribution strategy.
• Use audience insights, analytics, and platform trends to optimise content performance and campaign effectiveness.
• Champion emerging formats, new platform behaviours, and innovative digital storytelling approaches.
• Push social thinking beyond “post-and-boost” into truly integrated, performance-led creativity.

Be a Strategic Partner

• Act as the social expert across internal and external stakeholder teams.
• Elevate creative quality and strategic thinking across campaigns and content production.
• Support a collaborative, fast-moving environment where ideas, experimentation, and agility thrive.
• Balance long-term brand building with reactive opportunities and live cultural moments.

You:

• BA/BS degree or equivalent experience
• 8+ years of experience in social strategy, digital marketing, creative strategy, communications planning, or integrated campaigns.
• Strong understanding of TikTok, Instagram, YouTube, creator ecosystems, and emerging digital culture.
• Proven experience building social-first campaigns that drive engagement, talkability, and audience relevance.
• Strong grasp of paid social, content distribution, and performance optimisation.
• A strategic thinker with strong creative instincts and a natural understanding of internet culture.
• Comfortable translating insights, behaviours, and trends into compelling campaign ideas.
• Experience working across cross-functional teams, agencies, creators, and media partners.
• Energised by fast-moving environments where culture, priorities, and ideas evolve quickly.
• Brings a collaborative, roll-up-your-sleeves approach with the agility to navigate both strategy and execution seamlessly.
• Experience using AI-powered creative or workflow tools is highly advantageous.
• Exceptional verbal and written English communication and presentation skills.

Contact Duration: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a visionary and dynamic Regional Brand Marketing Strategist to join our team. This role operates at the exciting intersection of scale and strategy. You will hold a dual mandate: acting as a "horizontal" capability builder to develop a standardized, high-performing social commerce machine across markets, while also serving as the "vertical" strategic lead for key brand accounts.

You will not just be a thinker, but a capability builder who bridges the gap between overarching business goals, audience insights, full-funnel activation, and compelling content.

As a Regional Brand Marketing Lead, you will take charge of 

1. Brand Strategy & Account Leadership

• Own and develop strong, differentiated brand marketing strategies for assigned key accounts, grounded in:
• Business objectives
• Category dynamics
• Audience insights
• Act as the strategic lead on accounts, ensuring clarity and consistency across all marketing initiatives.
• Lead strategic conversations in pitches and QBRs, bringing a senior point of view and cross-market insights.

2. Full-Funnel Strategy & Translation

• Translate business strategy into end-to-end full-funnel marketing plans, including:
• Audience persona definition
• Funnel design (awareness → consideration → conversion)
• Channel roles (TikTok, Meta, marketplaces, etc.)
• Content strategy (what to say, not just what to produce)
• Ensure alignment and consistency across the full funnel and all channels.

3. Strategic Direction & Execution Alignment

• Provide clear strategic direction to:
• Creative teams (briefing, messaging, content approach)
• Performance teams (activation logic, channel strategy)
• Work at account level to ensure seamless execution of the strategy.

4. Data-Driven Strategy & Innovation

• Leverage tools and data sources such as:
• TikTok MarketScope
• Category benchmarks
• Competitive landscape analysis
• Translate insights into actionable strategic recommendations to drive growth on assigned accounts.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Media, Business, or any related fields
• 8+ years of experience in full-funnel performance marketing. 
• Experience in brand strategy, campaign planning, or integrated marketing.
• Proven experience in social commerce and digital platforms (TikTok, Shopee, Lazada, Meta).
• Ability to link creativity with performance metrics and business outcomes.
• Strong storytelling and presentation skills.
• Strategic thinker with a data-driven mindset.
• Experience in ecommerce or agency environments is a plus.

In this role you will streamline activities of project teams and ensure consistency of Clinical Operations processes across Asia Pacific region. You will ensure meeting study milestones by project teams on a country level, report study progress to clients and global stakeholders.

The scope of responsibilities will include:

• Act as project management contact for the project team and PSI support services.
• Perform study status review and progress reporting, collect and report project status updates.
• Develop and update project planning documents, essential study documents and project manuals/ instructions.
• Ensure that the project timelines and subject enrollment targets are met.
• Coordinate maintenance of study-specific and corporate tracking systems.
• Oversee site selection and startup, site contractual and budget negotiations.
• Supervise project team and site training, perform field training of monitors tailored to the project needs.
• Ensure team compliance with project-specific training matrix.
• Supervise preparation, conduct and reporting of site selection, site initiation, routine monitoring and closeout visits.
• Review site visit reports and ensures monitoring and reporting standards are met.
• Oversee investigator and site payments.
• Supervise project team preparation for study audits/ inspections and resolution of audit/ inspection findings.
• Might be involved in regional project oversight for APAC.