Total 24 Manager service operations manager job vacancies in bayan lepas penang

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service flow.
• Manage staff scheduling, training, and performance.
• Maintain high standards of food quality, hygiene, cleanliness, and customer service.
• Monitor inventory, stock ordering, and cost control.
• Handle customer feedback and resolve operational issues professionally.
• Work closely with the kitchen and service team to improve efficiency and guest satisfaction.
• Ensure compliance with company policies and food safety regulations.
• Prepare operational reports and support business growth initiatives.

Job Requirements:

• Minimum 3–5 years of experience in F&B or restaurant management.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Experience in vegetarian restaurant operations will be an added advantage.
• Candidate with strong experience in Indian cuisine and restaurant operations ( Tamil speaking candidates are encouraged to apply ）
• Able to work on weekends and public holidays when required.
• Proficient in English and Bahasa Malaysia; additional languages will be an advantage.

Perks & Benefits

• EPF & SOCSO
• Annual Leave & Medical Leave
• Staff Meal / Accommodation (if applicable)
• Career Advancement Opportunities
• Training & Development Support

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To develop and manage the Planning Department for company to operate with high level of efficiency, integrity, and enthusiasm, striving to achieve excellence (and avoid mediocrity) in all endeavors.
• Ensure efficient operations through careful management of all sizing effort, enhance customers' satisfaction, and ensure 100% on-time delivery against commits.
• Responsible for driving a systematic process to receive and evaluate customer demand, ensure a feasible operational plan is always in place, support the operation’s business development effort with current and potential customers, and drive continuous improvement in key materials metrics.
• Upon receipt of properly authorized customer demand, co-ordinate the sizing effort and develop plans which maximizes customers' satisfaction and utilization of resources.
• Empower all Planning personnel and coach them to champion and take ownership of the following effort as related to their individual needs of the work-cell:
• Reconcile the Master Production Schedule to customer Purchase Order coverage or LOA accordance to the MSA/SLA in a Business Unit.
• Assess production schedules revise, when necessary, optimize run quantities, minimize changeovers, and achieve 100% on-time delivery.
• Update and maintain the Master Production Schedule as changes are identified in order for the MRP to reflect accurate, up-to-date information.
• Co-ordinate and resolve outstanding materials issues with the buyers to eliminate surprises material shortages.
• Recruit and maintain high caliber staff appropriate to business circumstances. Maintain a good cross-training program and a strong succession plan to accommodate changes in business needs.
• Ensure employees are given proper training, tools, and resources to execute their responsibility. Develop, motivate, and challenge all team members to perform to their full potential, providing direct and timely feedback in formal and informal media.
• Prepare periodic performance reviews of all reporting Planners & career path.
• Review all relevant policies and procedures (as initiated and revised) with department members, Coaching them regarding the specific instruction to them assignments. Ensure everyone’s comprehension, as well as their on-going support and compliance.
• Managing and continuous getting, monitoring, and reviewing of workcell goals and objectives. Always maintain a clear understanding of customer contracts and liability agreements.
• Continuously improve efficiency, accuracy, and effectiveness of the planning function to drive down the overall cost of material management.
• Enforce the Corporate "Rules of the Road" commandments, cultural creed, and Corporate Operation's policies and procedures.
• Support the development and implementation of company's standard planning strategies and systems.
• Develop capabilities by accepting and resolving all additional special projects deemed necessary by the Leaders

JOB REQUIREMENTS:

• Possess in-depth knowledge of End-to-End planning.
• Possess thorough knowledge of and adherence to company policies and procedures.
• Ability to interact with all levels of management, both verbally and in writing.
• Maintain discretion and confidentially in personnel and business issues at all times.
• Independent & able to adapt fast-paced environment.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Professional Degree in any discipline with at least 10 years of experience in Planning field. Added on advantage in Purchasing and Inventory Control and of a similar manufacturing environment.
• Extremely strong skills with proven track record in communication, leadership, business analysis, process development, administration, and change management are required. Attention to detail and ability to work well with teams is also required.
• Ability to work under pressure effectively and professionally, in a team-oriented environment, with frequent changes in deadlines and priorities.

Apply Link: https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

Contact Email: [email protected]

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

主要職責和責任：

• 為公司發展和管理規劃部門，使其有效率、誠信、熱情地運作，力求在所有工作中做到卓越（避免平庸）。
• 透過精心管理所有尺寸測量工作，確保高效運營，提高客戶滿意度，並確保 100% 按時交付承諾的產品。
• 負責推動系統化的流程來接收和評估客戶需求，確保始終有可行的營運計劃，支援營運部門與現有客戶和潛在客戶的業務發展工作，並推動關鍵材料指標的持續改進。
• 收到經正式授權的客戶需求後，協調尺寸確定工作，並制定計劃，以最大限度地提高客戶滿意度和資源利用率。
• 賦予所有規劃人員權力，並指導他們根據各自工作單元的需求，積極主動地承擔以下工作：
• 依照業務單位的 MSA/SLA，將主生產計畫與客戶採購訂單涵蓋範圍或 LOA 進行協調。
• 評估生產計劃，必要時進行修改，優化生產數量，最大限度地減少換線次數，實現 100% 準時交貨。
• 根據發現的變化，更新和維護主生產計劃，以便 MRP 反映準確、最新的資訊。
• 與買家協調解決未決的材料問題，以避免意外的材料短缺。
• 招募並留住符合業務需求的高素質員工。建立完善的交叉訓練體系和強而有力的繼任計劃，以適應業務需求的變化。
• 確保員工獲得履行職責所需的適當訓練、工具和資源。培養、激勵和挑戰所有團隊成員，使其充分發揮潛力，並透過正式和非正式管道提供直接及時的回饋。
• 定期對所有報告規劃人員進行績效評估並制定職涯發展規劃。
• 與部門成員一起審查所有相關政策和程序（包括已製定和修訂的），並指導他們完成具體任務。確保每個人都理解相關內容，並獲得他們的持續支持和遵守。
• 管理並持續取得、監控和審查工作單元的目標和指標。始終保持對客戶合約和責任協議的清晰理解。
• 持續提高計畫職能的效率、準確性和有效性，以降低物料管理的整體成本。
• 貫徹執行公司「行為準則」、文化信條以及公司營運政策和程序。
• 支持公司標準規劃策略和系統的製定和實施。
• 透過接受並解決領導階層認為必要的所有其他專案項目來提升自身能力。

工作要求：

• 具備端到端規劃的深入知識。
• 充分了解並遵守公司政策和程序。
• 能夠與各級管理人員進行口頭和書面溝通。
• 在人事和業務問題上，始終保持謹慎和保密。
• 獨立自主，能夠適應快節奏的工作環境。

教育和經驗要求：

• 擁有任何專業的專業學位，並在計劃領域至少有10年的工作經驗。具備採購和庫存控制以及類似製造環境的工作經驗者優先考慮。
• 應徵者需具備強大的溝通、領導、業務分析、流程開發、行政管理及變革管理能力，並具備相關成功經驗。此外，注重細節和良好的團隊合作能力也不可或缺。
• 能夠在壓力下有效率、專業地工作，適應團隊合作環境，並能應付頻繁變化的截止日期和優先事項。

申請連結：https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：[email protected]

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

主要職責：

• 負責餐廳日常運營，確保服務流程順暢。
• 管理員工排班、培訓和績效。
• 維持高標準的食品品質、衛生、清潔和客戶服務。
• 監控庫存、訂購庫存和成本控制。
• 專業地處理客戶回饋並解決營運問題。
• 與廚房和服務團隊緊密合作，提高效率和顧客滿意度。
• 確保遵守公司政策和食品安全法規。
• 準備營運報告並支援業務成長計劃。

職位要求：

• 至少3-5年餐飲或餐廳管理經驗。
• 較強的領導能力和團隊管理能力。
• 良好的溝通能力和解決問題的能力。
• 有素食餐廳營運經驗者優先考慮。
• 具備印度菜系和餐廳營運豐富經驗的候選人（鼓勵會說泰米爾語的候選人申請）
• 必要時能夠週末和假日加班。
• 精通英語和馬來語；掌握其他語言者優先考慮。

福利待遇

• 僱員公積金及社險
• 年假和病假
• 員工餐/住宿（如適用）
• 職涯晉升機會
• 培訓與發展支持

主要職責：

• 負責餐廳日常運營，確保服務流程順暢。
• 管理員工排班、培訓和績效。
• 維持高標準的食品品質、衛生、清潔和客戶服務。
• 監控庫存、訂購庫存和成本控制。
• 專業地處理客戶回饋並解決營運問題。
• 與廚房和服務團隊緊密合作，提高效率和顧客滿意度。
• 確保遵守公司政策和食品安全法規。
• 準備營運報告並支援業務成長計劃。

職位要求：

• 至少3-5年餐飲或餐廳管理經驗。
• 較強的領導能力和團隊管理能力。
• 良好的溝通能力和解決問題的能力。
• 有素食餐廳營運經驗者優先考慮。
• 具備印度菜系和餐廳營運豐富經驗的候選人（鼓勵會說泰米爾語的候選人申請）
• 必要時能夠週末和假日加班。
• 精通英語和馬來語；掌握其他語言者優先考慮。

福利待遇

• 僱員公積金及社險
• 年假和病假
• 員工餐/住宿（如適用）
• 職涯晉升機會
• 培訓與發展支持

Key Responsibilities:

• Plan, manage, and monitor project progress, schedules, and budgets
• Coordinate with clients, consultants, subcontractors, and internal teams
• Prepare project reports, timelines, and documentation
• Ensure compliance with safety regulations and company procedures
• Identify project risks and implement solutions proactively
• Oversee site activities and resolve technical or operational issues
• Ensure project quality meets required standards and specifications

Job Requirements:

• Degree in Engineering, Architecture, or related field
• Minimum 6-8 years experience in project management (construction background in CSA or M&E engineering)
• Strong leadership and coordination skills
• Able to manage multiple projects under tight deadlines
• Good communication in English & Bahasa Malaysia
• Familiar with project scheduling tools and site operations
• Willing to travel to project sites when required

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Panel Clinic
• Group Insurance ( After confirmation )

The Junior Managers Program (JMP) is Bosch’s accelerated development program designed to prepare high‑potential engineers for future technical and leadership roles.

The Automation & Smart Manufacturing track focuses on developing future leaders in automation, robotics, digitalization, and Industry 4.0, through hands‑on projects, cross‑functional rotations, and strong mentorship.

What’s in store for you?

• Rotate across Technical Functions (TEF) and Manufacturing with a strong focus on:
  • Automation & Robotics Engineering
  • Manufacturing / Production Engineering (automation focus)
  • Industrial Engineering & Process Optimization
  • Digitalization, MES, and smart factory initiatives
• Lead and support automation projects from concept, feasibility, to implementation
• Contribute to productivity improvement, cost reduction, and safety through automation
• Support industrialization and ramp‑up of automated production lines
• Work closely with manufacturing, engineering, and global automation teams
• Build leadership, communication, and project management capabilities through real business ownership

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).

Role Overview

The Assistant Cost Manager will support the delivery of cost management services for a large‑scale advanced manufacturing facility construction project.

Working as part of a commercial team, this role will assist in managing cost planning, procurement, and financial control across CSA, MEP, and specialist systems within a highly technical, fast‑paced project environment. This is an excellent opportunity for early‑career professionals to gain exposure to mission‑critical and high‑tech construction projects.

Key Responsibilities

Cost Planning & Estimation Support

• Assist in the preparation of cost estimates, feasibility studies, and cost plans across different project stages.
• Support cost benchmarking and data analysis for key construction and engineering packages.
• Assist in providing cost input during design development and value engineering exercises.

Procurement & Tendering

• Support the preparation and issuance of tender documentation for CSA, MEP, and specialist works.
• Assist in managing tender queries, document control, and communication with bidders.
• Support tender evaluation through cost comparison, analysis, and reporting.

Post‑Contract Cost Management

• Assist in managing variations, change control processes, and cost tracking.
• Support the review of contractor progress claims and interim valuations.
• Maintain accurate cost records, logs, and financial documentation.

Reporting & Financial Control

• Assist in preparing cost reports, cash flow forecasts, and financial updates.
• Track project expenditure and highlight any potential cost risks or variances.
• Support compliance with project financial governance and reporting standards.

Technical & Project Coordination

• Work closely with project teams across CSA, MEP, and technical systems to support cost alignment.
• Assist in attending design, coordination, and site meetings.
• Support integration of cost information across engineering and construction activities.

Stakeholder Support

• Assist in liaising with project managers, consultants, contractors, and suppliers.
• Support effective communication and coordination across the project team.
• Provide administrative and commercial support to senior cost management staff.

Governance & Documentation

• Ensure all cost management documentation is accurate, complete, and up to date.
• Support adherence to project procedures, governance frameworks, and audit requirements.
• Contribute to capturing project data, lessons learned, and cost benchmarks.

Role Overview

The Cost Manager will be responsible for delivering full lifecycle cost management services for a large‑scale advanced manufacturing facility construction project.

The role focuses on ensuring cost certainty, commercial control, and value optimisation across complex construction works, including CSA, MEP, cleanroom environments, and process infrastructure. You will work in a highly technical, fast‑paced environment supporting the delivery of mission‑critical facilities to exacting quality and operational standards.

Key Responsibilities

Cost Planning & Pre‑Contract Services

• Prepare and manage cost estimates, feasibility studies, and detailed cost plans across all project stages.
• Provide cost advice during design development, including materials, construction methodologies, and high‑tech facility requirements.
• Support value engineering initiatives to optimise cost, performance, and constructability.

Procurement & Tender Management

• Prepare tender documentation for CSA, MEP, and specialist packages.
• Manage tender processes including tender clarifications, evaluation, commercial analysis, and recommendations.
• Support procurement strategies aligned with fast‑track and complex project delivery environments.

Post‑Contract Cost Management

• Manage variations, change control, and claim assessments throughout construction.
• Review contractor progress claims and certify interim payments.
• Maintain cost tracking, forecasting, and reporting to ensure alignment with approved budgets.
• Support final account negotiation and project close‑out.

Cost Reporting & Financial Control

• Prepare regular cost reports, cash flow forecasts, and financial updates.
• Identify cost risks, trends, and mitigation measures.
• Ensure compliance with project financial governance and reporting standards.

Technical & Project Coordination

• Work closely with project teams across CSA, MEP, cleanroom, and process system scopes.
• Support coordination between engineering, construction, and procurement functions.
• Provide commercial input during design coordination and site meetings.

Stakeholder Management

• Liaise with clients, consultants, contractors, and internal teams to ensure alignment on project objectives.
• Participate in key project meetings and contribute to decision‑making from a commercial perspective.

Governance & Risk Management

• Ensure compliance with project controls, procedures, and audit requirements.
• Identify and proactively manage cost and commercial risks.
• Maintain accuracy and transparency in all cost management deliverabl

The Payroll Manager – Asia Pacific (APAC) will lead a team of up to 10 overseeing payroll operations working closely with outsourced partners across multiple countries in the region.   

The role will be the escalation point for complex payroll issues and ensure strict adherence to local labour laws and tax regulations.  Responsible for ensuring accurate, timely, and compliant payroll delivery while supporting tech‑industry demands such as global mobility, equity compensation, scalable processes, and high‑growth workforce expansion. Partnering closely with HR, Finance, Compensation and Benefits, Global Mobility, and external vendors (Dayforce and EX3 who manage our Employee Central Payroll) to deliver a world‑class payroll experience in a dynamic and innovative environment.

1. Strategic Regional Leadership

• Define and execute the regional payroll strategy that supports rapid scaling, new country expansion, harmonisation and merging of entities and evolving tech‑industry regulatory requirements.
• Serve as the senior payroll advisor to People/HR leadership, Finance, and executive teams on APAC payroll matters.
• Anticipate business needs in a high-growth, high-change environment and proactively adapt processes.
• Leading on payroll projects including acquisition integration, systems implementation, migration and continuous improvement activities

2. Governance, Controls & Compliance

• Ensure team awareness and understanding of latest payroll policies, updates in legislation and procedures
• Own APAC payroll governance, ensuring all payroll activities adhere to internal controls, SOX, data privacy requirements, and audit expectations.
• Maintain deep knowledge of country-specific payroll, tax, social insurance, and labour regulations across APAC’s diverse markets.
• Partner with Legal, Security, and Compliance teams to meet GDPR/APAC data protection standards, including handling sensitive employee data securely.

3. Payroll Operations Oversight

• Oversee end-to-end payroll operations across multiple APAC countries, delivering accurate and timely payroll for tech employee populations (full-time, contractors, interns, remote/hybrid workers).
• Coordinate year-end payroll processes, including tax reporting, annual statements, and compliance filings for each country
• Manage complex payroll cycles involving Global Mobility, RSUs, ESPP, bonuses, sign-on awards, retention plans, and variable pay common in tech compensation.
• Review and sign off on payroll reconciliations, general ledger journals, funding, variance reports, and statutory filings.

4. Vendor Management

• Lead relationships with regional and in-country payroll vendors
• Evaluate and implement new payroll models as the company expands into new APAC markets.
• Drive performance reviews, SLA monitoring, and contract negotiations.

5. Technology, Automation & Innovation

• Champion payroll automation, system optimization, and integration with HRIS/Finance platforms (SAP SuccessFactors, and Success Factors Payroll (ECP)
• Partner with IT, HRIS, and Product teams to streamline workflows, integrations, data flows, and reporting.
• Support digital transformation initiatives such as self‑service, real‑time analytics, and centralized dashboards.

6. People Leadership

• Lead and manage a regional team of payroll professionals, providing mentorship, performance feedback and career development opportunities (currently based in Taiwan and Malaysia),
• Foster a culture of operational and customer excellence, innovation, and continuous learning. 
• Provide a supportive environment that promotes problem solving through root cause analysis and identification of standard ways of working
• Ensuring adaptability within the team to provide back ups and succession planning
• Promote collaboration with our global operations hub

7. Stakeholder & Employee Experience Management

• Act as the senior escalation point for complex payroll queries and executive-level cases
• Partner with Total Rewards on equity vesting events, stock transactions, and tax treatments
• Work with Global Mobility on cross‑border assignments, remote worker arrangements, and complex tax obligations
• Communicate payroll changes clearly in a fast-paced technology environment where transparency and employee trust are critical

8. Managing budgets for Payroll costs in APAC region

• Monitoring YTD spend against budgeted costs
• Raise Purchase requisitions as necessary

Job Summary
1.1 Physical logistic tasks of receiving, warehouse and shipping.
1.2 Interact with cross functional team within Plant and Bosch.
1.3 Interact with external parties – Logistics Service Providers, Liners etc.
1.4 Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.

Job Scope
2.1 Responsible for the physical logistic tasks of receiving, warehousing, and shipping to ensure the quality objectives and delivery deadlines are met
2.2 Responsible for the accuracy of inventory with physical counts and reconciliation
2.3 Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
2.4 Ensure compliance with health and safety legislation
2.5 Manage overall LOM performance results with coaching, counseling, and disciplining associates, planning, monitoring, and appraising job results.
2.6 Achieve financial objectives and prepare annual budget, expenditures, analyze variances and corrective actions.
2.7 Lead and participate actively in Bosch Production System (BPS) related activities.
2.8 Support and prepare management reporting as and when necessary.
2.9 Any other duties assigned by the immediate superior from time to time.

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer's cross-functional and geographical operational requirements are proactively identified and serviced. Act?as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo's to identify customer's top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value-add solutions that are timely and relevant to the customer's ecosystem. Increases Expeditors' revenues and profitability through providing enhanced valued-added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers' profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

We are looking for a motivated, dynamic Service Manager to join our team based in Seksyen U5 Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

RESPONSIBILITIES

BROAD FUNCTIONS:

• Responsible for smooth operations of the plant utilities system
• Coordinate and provide support to production / manufacturing needs
• Coordinate and execute Facilities cost saving & improvement programs
• Ensure all the subscribe system are maintained
• Lead and liaise with relevant local government agencies & contractors
• Lead and develop direct reports

Regular

• Oversee and lead the team to establish procedure, system monitoring & preventive maintenance to ensure smooth operation
• Identify system weakness and implement improvement/enhancement project to ensure smooth operation
• Lead facilities operation team to support production / manufacturing needs
• Lead facilities operation team in review & analyse the operating data to optimize the Facilities operating system
• Plan, supervise and lead the team in execute cost saving & improvement program
• Control operating expenses to ensure within budget
• Ensure compliance to IMS, ISO9000, ISO14000, Contamination Control, Housekeeping & Safety
• Liaise with contractor, consultant on the facilities related matters
• Lead and develop direct reports through hands-on and proper training.
• Carry out special task as assigned by Senior Manager/ Dept. Head
• Support the activities to the company needs

• Perform all tasks assigned by the immediate superior in accordance to the specifications and schedule.
• Plan and organize use of resources effectively to meet OEE, productivity, internal failure cost target.
• Work with all levels of the organization to improve quality levels, providing customer with “Zero Defect Product” and “100% On-Time Delivery”.
• To translate the company’s objective into department goals and ensure the goals are cascaded to Production line leader and operator levels.
• Create an environment that is culturally embedded in a “Quality First” mentality.
• To maintain records for all downtime and to clinically analyze the lost opportunity for improvement.
• To initiate project, evaluation and study for capacity and quality improvement.
• To follow up and summarize the entire pilot builds failure into “OPEN POINT LIST”.
• Instill a continuous improvement mentality to production line leader and operator level.
• Establish performance indicators and evaluate production line leader and operator level.
• To Lead “CIP” production daily management meeting.
• To liaise with TEF group for improvement.
• To perform the production line process confirmation.
• To provide support and guidance to line leaders, technicians and operators on their daily tasks.
• To ensure production line leaders, technicians and operators follow quality control procedure and all the BPS activities and procedures.
• Review line leaders, technicians and operators performance on quarterly basic and provide Guidance to improve his/her performance.
• Coordinate and follow up various departments to ensure smooth execution day to day activities.
• Responsible for year end physical inventory count.
• Enforce safety and 5’S activity assigned by superior.
• To evaluated and prepared year end GPD for subordinates.
• Any other duties assigned by the immediate superior from time to time.

1. Product Lead overseeing Media programs from qualification through mass production and end-of-life. Primary interface between internal cross-functional teams and external customers to deliver on-time product launches and production ramp readiness.
2. Leads new and iteration program qualifications, ensuring critical product parameters, specifications, and documentation are fully defined to support smooth qualification builds and volume ramps. Applies data-driven KPIV/KPOV analysis to improve process control, yield, and product margin.
3. Manages programs, including engineering sample logistics, shipment execution, head/media pairing, and supply planning to achieve optimal HDD yield. Drives continuous improvement initiatives with internal stakeholders and external partners (HDD) to ensure sustained product quality, margin, and operational excellence.

Junior Managers Program is a program designed to groom potential future management staffs who is able to contribute to the success of the company. This is an 18 to 24 months program which you will be assigned to different functions within the organization or complete requires assignments in your functional area which could include one assignment abroad. This will give you the breadth of experience and exposure to help you move into the management role in mid to long term within the assigned division.

What’s in store for you:

• Systematically develop your leadership and decision-making skills through multifaceted involvement in projects as well as in day-to-day business;
• Benefit from the in-depth guidance of an experienced mentor and senior executives, including regular feedback; and
• Gain international experience during an assignment abroad.

The Program Manager will lead the technical and operational readiness for a new manufacturing facility, driving equipment installation, process setup, qualification, and production ramp. This role ensures the factory achieves safe, efficient, and high-quality output through strong cross-functional coordination and engineering leadership.

Key Responsibilities

1. Factory Start-Up & Ramp Execution
• Lead end-to-end engineering activities for new factory setup (facility readiness, equipment installation, and commissioning)
• Drive qualification processes  to ensure production readiness
• Establish and execute ramp plan to meet output, yield, and quality targets
• Identify and mitigate technical risks during start-up phase

2. Process & Equipment Engineering
• Define, develop, and optimize manufacturing processes
• Oversee equipment selection, installation, calibration, and validation
• Ensure process capability (CPK), cycle time, and efficiency targets are achieved
• Implement continuous improvement initiatives to enhance productivity and yield

3. Cross-Functional Coordination
• Act as primary engineering interface with Operations, Quality, Supply Chain, Facilities, and EHS
• Align timelines and deliverables across teams to meet ramp milestones
• Support supplier engagement and technical issue resolution

4. Team Leadership & Capability Building
• Build, lead, and develop a high-performing engineering team
• Define roles, responsibilities, and performance expectations
• Coach engineers on problem-solving, root cause analysis, and technical skills
• Foster a culture of ownership, accountability, and collaboration

5. Quality & Compliance
• Ensure compliance with internal standards and external regulations
• Drive root cause analysis and corrective/preventive actions (CAPA)
• Support audits and ensure documentation readiness

6. Safety & Risk Management
• Promote a strong safety culture and ensure adherence to EHS requirements
• Conduct risk assessments for new processes and equipment
• Ensure safe startup and operation of all systems

⸻

Key Deliverables / KPIs
• On-time factory readiness and successful production ramp
• Yield, throughput, and cycle time targets achieved
• Equipment uptime and process capability metrics
• Zero major safety incidents
• Team capability development and retention

Position Overview

Lead strategic sourcing initiatives for critical capital equipment across Western Digital's global manufacturing operations, driving cost optimization, supply continuity, and technology innovation in alignment with WD's operational excellence and business objectives.

Key Responsibilities

Strategic Sourcing Leadership

• Develop and execute comprehensive sourcing strategies for capital equipment portfolios (wafer fabrication, HDD/SSD manufacturing, test equipment) supporting $XXM+ annual spend • Lead cross-functional teams in supplier selection, negotiation, and contract execution for high-value capital investments • Drive Total Cost of Ownership (TCO) optimization through strategic supplier partnerships and innovative commercial models • Establish multi-year sourcing roadmaps aligned with WD's technology roadmap and capacity expansion plans

Supplier Relationship & Risk Management

• Build and maintain strategic partnerships with Tier-1 OEMs and equipment suppliers in semiconductor and storage industries • Implement robust supplier performance management systems tracking quality, delivery, technical support, and innovation • Develop supply continuity strategies and risk mitigation plans for critical single-source equipment • Lead supplier business reviews and drive continuous improvement initiatives

Commercial Excellence & Value Creation

• Negotiate complex multi-million-dollar capital equipment agreements, including pricing, payment terms, warranty, service, and IP considerations • Structure creative commercial arrangements (consignment, lease-to-own, performance-based contracts) to optimize cash flow • Drive standardization and commonality initiatives to leverage scale and reduce total cost • Identify and capture cost savings opportunities through value engineering, should-cost analysis, and competitive benchmarking

Cross-Functional Collaboration

• Partner with Engineering, Operations, Finance, and Legal teams on capital planning, equipment specifications, and investment justifications • Support new product introduction (NPI) and technology transitions with timely equipment procurement • Collaborate with Global Operations on supplier qualification, installation, and ramp activities • Interface with Export Control and Trade Compliance on regulated equipment sourcing

Team Leadership & Development

• Lead and mentor sourcing team members, fostering professional development and category expertise • Establish sourcing best practices, processes, and tools to drive efficiency and compliance • Champion digital procurement transformation and adoption of advanced analytics

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

The Quality Manager/Assistant Manager is responsible for supporting and ensuring the effective implementation of the company’s Quality, Safety, Health, and Environmental (QSHE) Management System. This includes ensuring compliance with international standards, ISO 9001 requirements, legal obligations, and client specifications across both corporate and project levels—particularly within solar farm operations.

Key Responsibilities

Quality Management & Compliance

• Assist in implementing and maintaining the company’s QSHE Management System in compliance with international standards, legal requirements, and local regulations.
• Plan, execute, and monitor ISO 9001 standards at corporate and project-site levels.
• Serve as liaison with relevant authorities and regulatory bodies for all Quality-related matters.
• Provide professional guidance and advice for effective implementation of the Quality Management System.
• Develop, lead, and promote Total Quality Management (TQM) excellence within the organization.

Continuous Improvement & Audits

• Drive continuous improvement of QSHE systems and implement practical mitigations for identified risks and concerns.
• Conduct inspections and internal quality audits across project sites (including solar farm operations), ensuring compliance with approved methods and standards.
• Prepare, review, and maintain detailed Quality Audit Reports and associated documentation.

Training & Development

• Design and implement Quality training programs and On-the-Job Training (OJT) to address competency gaps and improve risk mitigation.
• Promote a proactive quality culture through knowledge sharing and staff engagement.

Project QA/QC Execution

• Support Project Management Teams in developing and executing the Project Quality Plan (PQP) and QA/QC initiatives.
• Investigate and analyse Quality-related incidents, ensuring corrective and preventive actions are implemented to prevent recurrence.
• Ensure all project installations and processes adhere to approved quality methodologies.

Leadership & Coordination

• Lead sections of quality engagements, assign tasks, and review outputs for accuracy and completeness.
• Coordinate with clients and team members to ensure effective communication, timely progress reporting, and optimal service delivery.
• Support the Team Manager in managing tasks, resource allocation, and administrative functions.
• Drive team efficiency and accountability by monitoring utilization hours and performance outcomes.

• Bachelor’s Degree in Engineering (Civil and structural, Mechanical, Electrical or related field) or equivalent.
• Minimum 5–8 years of experience in QA/QC or Quality Management within EPC, Renewable Energy, or Construction sectors (Solar experience preferred).
• Sound knowledge of ISO 9001 standards, Total Quality Management, and relevant QSHE regulations.
• Proven experience with internal auditing, compliance, and process improvement.
• Strong interpersonal and communication skills for liaising with cross-functional teams and external authorities.
• Certification in Lead Auditor (ISO 9001) or equivalent is an advantage.

Key Competencies

• Excellent leadership and problem-solving abilities.
• Strong analytical, planning, and reporting skills.
• Attention to detail and commitment to continuous improvement.
• Proficiency in MS Office and quality management tools.
• Ability to work independently and collaboratively in dynamic project environments.

The Global Employee Relations Team supports Western Digital ensuring consistency and reducing compliance risks in our employment practices and policies worldwide. The ER Team partners closely with the regional people solutions representatives, HR Centers of Excellence, Ethics and Compliance and Employment Law to review, advise, and investigate workplace concerns and ensure Western Digital’s employees are treated fairly. 

We are looking for a Sr. Manager with a demonstrated passion for building innovative new programs and teams focused on creating and maintaining a positive employee experience for our employees worldwide. Our team is responsible for reducing risk to the business by developing programs to empower the next generation of high-performing, empathetic leaders. The Sr. Manager must have a fierce commitment to equality and excel in pursuing fairness for all.   

As the Sr. Manager, you will support the Regional Director in reimagining work and expanding boundaries to ensure teams are ready for the future of work. You will grow complex investigative and coaching capabilities on the team while ensuring governance and due diligence to minimize risk. You will be the primary liaison between Western Digital, site labor unions, and the Industrial Relations Office. You will own and maintain a collaborative labor/management relationship on the ground, serving as the company’s lead labor negotiator.  The Sr. Manager will help build a forward-thinking team that proactively identifies and acts in areas of opportunity. You will work cross-functionally to bring deep subject matter expertise to people processes and help build a roadmap for Employee Relations and Labor Relations programs and policies. This position reports to Regional Director of APAC Employee & Labour Relations. 

 In this role, you will: 

• Develop and lead a highly skilled group of ER Partners 
• Responsible for defining and executing the ER strategy for the countries you support, providing consulting, support and direction for the ER function in APAC  
• Act as the primary HR leader engaged in regional union and labor relations activities, partnering cross functionally to define labor relations strategy and foster positive collaboration   
• Act as the primary point of contact for country specific projects/initiatives that have ER implications (including M&A)  
• Serve as the key strategic partner with regional HRBPs and Employment Legal to execute on business strategies while mitigating risk 
• Support investigators in highly sensitive HR and Employee Relations issues, including analyzing data from various internal systems; approving case adjudication; proposing remedial action based on investigation findings; production of thorough investigation documentation 
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues 
• Collaborate, Coach and Influence Leaders on critical elements of compliance, investigations outcomes and other ER matters 
• Stay current on with business trends, HR and ER trends, employment law and the diversity and inclusion landscapes 
• Ensure operational excellence and develop a high-performance team 
• Work directly with internal and external partners to ensure a respectful and inclusive workplace culture 
• Serves Chief Negotiator for Collective Agreements 
• Manage the administration of labor contracts; provides interpretation of labor contracts to managers, employees and HR staff; oversees processes for review and resolution of employee grievances

The Manager of People Manager Upskilling Programs will lead the learning experience design, implementation, and continuous improvement of manager development programs globally that build critical manager capabilities across WD (Western Digital.) This person will drive upskilling initiatives that enable first-line and mid-level managers to effectively lead self, lead teams, and execute business strategy while fostering a high-performance culture.  

In this role, you’ll collaborate with Human Resources and all of WD’s key business functional leaders, to ensure the People Manager Learning programs are engaging, inclusive, and aligned with organizational goals. 

Success in this role requires a balance of designing and executing impactful learning experiences that drive behavior change, operational excellence to scale programs, stakeholder engagement, and continuous improvement. 

Key Responsibilities 

Learning Program Strategy & Design 

• Design “in the flow of work life” learning experiences that fit with WD’s diverse audience needs and include Change Management and Resiliency thinking into all management programs 
• Develop comprehensive people manager training curriculum covering core competencies in alignment to WD’s desired business outcomes. Fundamental needs may be but aren’t limited to: shifting from doing the work to enabling and coaching others, delegation, prioritization and goal setting, giving and receiving feedback, recognizing quality performance, having difficult conversations that drive performance improvement and increase motivation, and managing a multi-generational workforce.  
• Create blended and scalable learning pathways and programs for new managers, experienced managers, and high-potential leaders that meet the needs and demands of our vast managerial audiences. 
• Align programs with WD's strategic priorities, overall leadership skills framework, cultural values, and business objectives. 
• Gather audience needs and feedback on current state and align to business outcomes and data insights to refine content and continuously evolve. 
• Pilot innovative learning technologies and development tools to create programs that have a measurable impact on changing behavior yet can quickly be created and delivered. 
• Willingness and flexibility to travel as needed 

Program Execution & Operations 

• Manage end-to-end program execution including scheduling, facilitator coordination, participant communications, and logistics – both virtual and in-person programs. 
• Deliver select training sessions; certify and manage internal/external facilitators and content developers. 
• Implement blended learning and change management approaches (virtual, in-person, self-paced, cohort-based community learning, spatial reinforcement techniques, and so on.) 
• Track program metrics: completion rates, satisfaction scores, behavior change, business impact 
• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Stakeholder Partnership 

• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes.