Total 39 service operations manager job vacancies in bayan lepas penang

1. Product Lead overseeing Media programs from qualification through mass production and end-of-life. Primary interface between internal cross-functional teams and external customers to deliver on-time product launches and production ramp readiness.
2. Leads new and iteration program qualifications, ensuring critical product parameters, specifications, and documentation are fully defined to support smooth qualification builds and volume ramps. Applies data-driven KPIV/KPOV analysis to improve process control, yield, and product margin.
3. Manages programs, including engineering sample logistics, shipment execution, head/media pairing, and supply planning to achieve optimal HDD yield. Drives continuous improvement initiatives with internal stakeholders and external partners (HDD) to ensure sustained product quality, margin, and operational excellence.

Junior Managers Program is a program designed to groom potential future management staffs who is able to contribute to the success of the company. This is an 18 to 24 months program which you will be assigned to different functions within the organization or complete requires assignments in your functional area which could include one assignment abroad. This will give you the breadth of experience and exposure to help you move into the management role in mid to long term within the assigned division.

What’s in store for you:

• Systematically develop your leadership and decision-making skills through multifaceted involvement in projects as well as in day-to-day business;
• Benefit from the in-depth guidance of an experienced mentor and senior executives, including regular feedback; and
• Gain international experience during an assignment abroad.

The Program Manager will lead the technical and operational readiness for a new manufacturing facility, driving equipment installation, process setup, qualification, and production ramp. This role ensures the factory achieves safe, efficient, and high-quality output through strong cross-functional coordination and engineering leadership.

Key Responsibilities

1. Factory Start-Up & Ramp Execution
• Lead end-to-end engineering activities for new factory setup (facility readiness, equipment installation, and commissioning)
• Drive qualification processes  to ensure production readiness
• Establish and execute ramp plan to meet output, yield, and quality targets
• Identify and mitigate technical risks during start-up phase

2. Process & Equipment Engineering
• Define, develop, and optimize manufacturing processes
• Oversee equipment selection, installation, calibration, and validation
• Ensure process capability (CPK), cycle time, and efficiency targets are achieved
• Implement continuous improvement initiatives to enhance productivity and yield

3. Cross-Functional Coordination
• Act as primary engineering interface with Operations, Quality, Supply Chain, Facilities, and EHS
• Align timelines and deliverables across teams to meet ramp milestones
• Support supplier engagement and technical issue resolution

4. Team Leadership & Capability Building
• Build, lead, and develop a high-performing engineering team
• Define roles, responsibilities, and performance expectations
• Coach engineers on problem-solving, root cause analysis, and technical skills
• Foster a culture of ownership, accountability, and collaboration

5. Quality & Compliance
• Ensure compliance with internal standards and external regulations
• Drive root cause analysis and corrective/preventive actions (CAPA)
• Support audits and ensure documentation readiness

6. Safety & Risk Management
• Promote a strong safety culture and ensure adherence to EHS requirements
• Conduct risk assessments for new processes and equipment
• Ensure safe startup and operation of all systems

⸻

Key Deliverables / KPIs
• On-time factory readiness and successful production ramp
• Yield, throughput, and cycle time targets achieved
• Equipment uptime and process capability metrics
• Zero major safety incidents
• Team capability development and retention

This role is responsible for preparing the Revenue Forecast draft and ensuring quarterly revenue landing through data-driven analysis and cross-functional coordination. The position analyzes Sales Forecast (Demand Commit), order backlog, WOI (Weeks of Inventory), market trends, and capacity constraints in collaboration with SCM, Sales, CSR (Customer Service), Product Group, and Finance to develop a logical and well-aligned Revenue Forecast. The role leverages data from Power BI, MDP (Modern Data Platform), and SAP S/4HANA, using advanced Excel skills to support shipment control and drive revenue execution.

Key Responsibilities

• Prepare and update the monthly Revenue Forecast, including data processing, variance analysis of the underlying Sales Forecast (Demand Commit), and comparison against the previous cycle.
• Support quarterly Landing Control by downloading, consolidating, and analyzing actuals, ongoing activities, and incoming orders.
• Collaborate with Product Group and SCM to understand market trends and capacity constraints, conduct data analysis, and drive alignment.
• Coordinate with CSR on shipment control, including analysis of shipment hold candidates and approval of shipment releases.
• Work closely with Finance to align on planned Debit Notes and Credit Notes.

Position Overview

Lead strategic sourcing initiatives for critical capital equipment across Western Digital's global manufacturing operations, driving cost optimization, supply continuity, and technology innovation in alignment with WD's operational excellence and business objectives.

Key Responsibilities

Strategic Sourcing Leadership

• Develop and execute comprehensive sourcing strategies for capital equipment portfolios (wafer fabrication, HDD/SSD manufacturing, test equipment) supporting $XXM+ annual spend • Lead cross-functional teams in supplier selection, negotiation, and contract execution for high-value capital investments • Drive Total Cost of Ownership (TCO) optimization through strategic supplier partnerships and innovative commercial models • Establish multi-year sourcing roadmaps aligned with WD's technology roadmap and capacity expansion plans

Supplier Relationship & Risk Management

• Build and maintain strategic partnerships with Tier-1 OEMs and equipment suppliers in semiconductor and storage industries • Implement robust supplier performance management systems tracking quality, delivery, technical support, and innovation • Develop supply continuity strategies and risk mitigation plans for critical single-source equipment • Lead supplier business reviews and drive continuous improvement initiatives

Commercial Excellence & Value Creation

• Negotiate complex multi-million-dollar capital equipment agreements, including pricing, payment terms, warranty, service, and IP considerations • Structure creative commercial arrangements (consignment, lease-to-own, performance-based contracts) to optimize cash flow • Drive standardization and commonality initiatives to leverage scale and reduce total cost • Identify and capture cost savings opportunities through value engineering, should-cost analysis, and competitive benchmarking

Cross-Functional Collaboration

• Partner with Engineering, Operations, Finance, and Legal teams on capital planning, equipment specifications, and investment justifications • Support new product introduction (NPI) and technology transitions with timely equipment procurement • Collaborate with Global Operations on supplier qualification, installation, and ramp activities • Interface with Export Control and Trade Compliance on regulated equipment sourcing

Team Leadership & Development

• Lead and mentor sourcing team members, fostering professional development and category expertise • Establish sourcing best practices, processes, and tools to drive efficiency and compliance • Champion digital procurement transformation and adoption of advanced analytics

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

The Quality Manager/Assistant Manager is responsible for supporting and ensuring the effective implementation of the company’s Quality, Safety, Health, and Environmental (QSHE) Management System. This includes ensuring compliance with international standards, ISO 9001 requirements, legal obligations, and client specifications across both corporate and project levels—particularly within solar farm operations.

Key Responsibilities

Quality Management & Compliance

• Assist in implementing and maintaining the company’s QSHE Management System in compliance with international standards, legal requirements, and local regulations.
• Plan, execute, and monitor ISO 9001 standards at corporate and project-site levels.
• Serve as liaison with relevant authorities and regulatory bodies for all Quality-related matters.
• Provide professional guidance and advice for effective implementation of the Quality Management System.
• Develop, lead, and promote Total Quality Management (TQM) excellence within the organization.

Continuous Improvement & Audits

• Drive continuous improvement of QSHE systems and implement practical mitigations for identified risks and concerns.
• Conduct inspections and internal quality audits across project sites (including solar farm operations), ensuring compliance with approved methods and standards.
• Prepare, review, and maintain detailed Quality Audit Reports and associated documentation.

Training & Development

• Design and implement Quality training programs and On-the-Job Training (OJT) to address competency gaps and improve risk mitigation.
• Promote a proactive quality culture through knowledge sharing and staff engagement.

Project QA/QC Execution

• Support Project Management Teams in developing and executing the Project Quality Plan (PQP) and QA/QC initiatives.
• Investigate and analyse Quality-related incidents, ensuring corrective and preventive actions are implemented to prevent recurrence.
• Ensure all project installations and processes adhere to approved quality methodologies.

Leadership & Coordination

• Lead sections of quality engagements, assign tasks, and review outputs for accuracy and completeness.
• Coordinate with clients and team members to ensure effective communication, timely progress reporting, and optimal service delivery.
• Support the Team Manager in managing tasks, resource allocation, and administrative functions.
• Drive team efficiency and accountability by monitoring utilization hours and performance outcomes.

• Bachelor’s Degree in Engineering (Civil and structural, Mechanical, Electrical or related field) or equivalent.
• Minimum 5–8 years of experience in QA/QC or Quality Management within EPC, Renewable Energy, or Construction sectors (Solar experience preferred).
• Sound knowledge of ISO 9001 standards, Total Quality Management, and relevant QSHE regulations.
• Proven experience with internal auditing, compliance, and process improvement.
• Strong interpersonal and communication skills for liaising with cross-functional teams and external authorities.
• Certification in Lead Auditor (ISO 9001) or equivalent is an advantage.

Key Competencies

• Excellent leadership and problem-solving abilities.
• Strong analytical, planning, and reporting skills.
• Attention to detail and commitment to continuous improvement.
• Proficiency in MS Office and quality management tools.
• Ability to work independently and collaboratively in dynamic project environments.

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

1. Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
2. Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
3. Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
4. Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
5. Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
6. Implement best known practices and process within test manufacturing sites
7. Drive Gross Margins (OEE, Yield, Retest) improvement initiatives

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Coordinate and negotiate rates with our contracted vendors
• Ensure accurate and timely client and vendor billing
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationship with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Work with team to meet KPI standards in accordance with Company procedures
• Assist in retention calls and complete customer reviews
• Ensure company credit procedures are followed and utilized effectively
• Participate to the transition of new business / update to existing business

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

• Standard order management including expedites/pull ins/cancellation/push outs.
• Support Customer's RMA & other RMA related FA support.
• Support review of account booking/backlog/billing with Sales.
• Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
• Partner with Sales to manage all Renesas communications with Distis/customers.
• Renesas contact for Distis and Sales for any other topics.

The Global Employee Relations Team supports Western Digital ensuring consistency and reducing compliance risks in our employment practices and policies worldwide. The ER Team partners closely with the regional people solutions representatives, HR Centers of Excellence, Ethics and Compliance and Employment Law to review, advise, and investigate workplace concerns and ensure Western Digital’s employees are treated fairly. 

We are looking for a Sr. Manager with a demonstrated passion for building innovative new programs and teams focused on creating and maintaining a positive employee experience for our employees worldwide. Our team is responsible for reducing risk to the business by developing programs to empower the next generation of high-performing, empathetic leaders. The Sr. Manager must have a fierce commitment to equality and excel in pursuing fairness for all.   

As the Sr. Manager, you will support the Regional Director in reimagining work and expanding boundaries to ensure teams are ready for the future of work. You will grow complex investigative and coaching capabilities on the team while ensuring governance and due diligence to minimize risk. You will be the primary liaison between Western Digital, site labor unions, and the Industrial Relations Office. You will own and maintain a collaborative labor/management relationship on the ground, serving as the company’s lead labor negotiator.  The Sr. Manager will help build a forward-thinking team that proactively identifies and acts in areas of opportunity. You will work cross-functionally to bring deep subject matter expertise to people processes and help build a roadmap for Employee Relations and Labor Relations programs and policies. This position reports to Regional Director of APAC Employee & Labour Relations. 

 In this role, you will: 

• Develop and lead a highly skilled group of ER Partners 
• Responsible for defining and executing the ER strategy for the countries you support, providing consulting, support and direction for the ER function in APAC  
• Act as the primary HR leader engaged in regional union and labor relations activities, partnering cross functionally to define labor relations strategy and foster positive collaboration   
• Act as the primary point of contact for country specific projects/initiatives that have ER implications (including M&A)  
• Serve as the key strategic partner with regional HRBPs and Employment Legal to execute on business strategies while mitigating risk 
• Support investigators in highly sensitive HR and Employee Relations issues, including analyzing data from various internal systems; approving case adjudication; proposing remedial action based on investigation findings; production of thorough investigation documentation 
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues 
• Collaborate, Coach and Influence Leaders on critical elements of compliance, investigations outcomes and other ER matters 
• Stay current on with business trends, HR and ER trends, employment law and the diversity and inclusion landscapes 
• Ensure operational excellence and develop a high-performance team 
• Work directly with internal and external partners to ensure a respectful and inclusive workplace culture 
• Serves Chief Negotiator for Collective Agreements 
• Manage the administration of labor contracts; provides interpretation of labor contracts to managers, employees and HR staff; oversees processes for review and resolution of employee grievances

The Manager of People Manager Upskilling Programs will lead the learning experience design, implementation, and continuous improvement of manager development programs globally that build critical manager capabilities across WD (Western Digital.) This person will drive upskilling initiatives that enable first-line and mid-level managers to effectively lead self, lead teams, and execute business strategy while fostering a high-performance culture.  

In this role, you’ll collaborate with Human Resources and all of WD’s key business functional leaders, to ensure the People Manager Learning programs are engaging, inclusive, and aligned with organizational goals. 

Success in this role requires a balance of designing and executing impactful learning experiences that drive behavior change, operational excellence to scale programs, stakeholder engagement, and continuous improvement. 

Key Responsibilities 

Learning Program Strategy & Design 

• Design “in the flow of work life” learning experiences that fit with WD’s diverse audience needs and include Change Management and Resiliency thinking into all management programs 
• Develop comprehensive people manager training curriculum covering core competencies in alignment to WD’s desired business outcomes. Fundamental needs may be but aren’t limited to: shifting from doing the work to enabling and coaching others, delegation, prioritization and goal setting, giving and receiving feedback, recognizing quality performance, having difficult conversations that drive performance improvement and increase motivation, and managing a multi-generational workforce.  
• Create blended and scalable learning pathways and programs for new managers, experienced managers, and high-potential leaders that meet the needs and demands of our vast managerial audiences. 
• Align programs with WD's strategic priorities, overall leadership skills framework, cultural values, and business objectives. 
• Gather audience needs and feedback on current state and align to business outcomes and data insights to refine content and continuously evolve. 
• Pilot innovative learning technologies and development tools to create programs that have a measurable impact on changing behavior yet can quickly be created and delivered. 
• Willingness and flexibility to travel as needed 

Program Execution & Operations 

• Manage end-to-end program execution including scheduling, facilitator coordination, participant communications, and logistics – both virtual and in-person programs. 
• Deliver select training sessions; certify and manage internal/external facilitators and content developers. 
• Implement blended learning and change management approaches (virtual, in-person, self-paced, cohort-based community learning, spatial reinforcement techniques, and so on.) 
• Track program metrics: completion rates, satisfaction scores, behavior change, business impact 
• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Stakeholder Partnership 

• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes.