Total 17 support analyst job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

Grow your administrative and sales career with a leading refrigeration part supplier offering competitive pay and work-life balance.

Responsibilities :

• Answer incoming phone calls.
• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Perform data entry, sales order, and follow-up the shipment.

Requirements :

• The candidate must possess at least a SPM/Diploma.
• Fresh graduates are encourage to apply.
• At least 2years of working experience.
• Basic computer knowledge.
• Willing to learn attitude.
• Training will be provided.
• Good command of spoken/written English & Mandarin.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Bonus & Yearly Increment
• Medical Claim
• EPF / SOCSO / EIS / PCB / Annual Leave / Medical Leave

加入領先的冷凍零件供應商，發展您的行政和銷售事業，公司提供具有競爭力的薪資和工作生活平衡。

職責：

• 接聽來電。
• 為銷售團隊提供必要的支援。
• 回答客戶關於公司產品的諮詢。
• 進行資料輸入、銷售訂單處理，並跟進出貨情況。

要求 ：

• 應徵者必須至少擁有SPM/文憑。
• 歡迎應屆畢業生申請。
• 至少2年工作經驗。
• 具備基本的電腦知識。
• 樂於學習的態度。
• 我們將提供培訓。
• 具備良好的英語和普通話口語/寫作能力。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會
• 獎金和年度加薪
• 醫療索賠
• 公積金/社保/就業保險/工傷保險/年假/病假

Korean-Speaking Game Presenter | 3,266 USD take-home salary 

Location: Ras Al Khaimah, United Arab Emirates | No Previous Experience Required | Full Training Provided  

 Compensation & Benefits 

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

About the Opportunity 

At ARRISE, we believe potential matters more than experience. This is an ideal first step for recent graduates or anyone ready to begin an international career. Based in our modern studios in the UAE, you will work in a global environment with a clear pathway for growth. 

Key Responsibilities 

• Host and present live online games in a professional studio environment. 
• Engage with players in real time, creating an interactive and energetic experience.  
• Maintain a confident on-camera presence while following established game procedures. 
• Continuously develop your presentation and communication skills. 

Candidate Profile 

• Native or Advanced Korean speaker with a good command of English. 
• Education: High school diploma or equivalent. 
• Reliability: Valid passport and readiness to relocate to the UAE. 
• Flexibility: Comfortable working rotating shifts (40 hours per week). 
• Personality: Energetic, confident, and adaptable. 

About ARRISE 

ARRISE is a global enterprise and a leader in world-class gaming experiences. Headquartered in Gibraltar, we employ over 13,000 people across Europe, Asia, and the Americas. We don’t just build products - we invest in our people and celebrate success together. 

Your journey starts here. Apply now to take the first step toward an international career!

APPLY NOW HERE: https://arrise.com/careers/job/game-presenter-with-korean-full-relocation-support-to-ras-al-khaimah-uae-4928/?bid=21496

Perks & Benefits

• Monthly Salary: 12,000 AED take-home (approx. 3,266 USD). 
• Full Relocation Support: Visa, flights, and luggage expenses covered.  
• Accommodation: Fully furnished shared accommodation paid by the company (including utilities). 
• Health: Private health insurance. 
• Meals: Free meal provided daily based on your shift. 
• Transport: Free transport to and from work provided. 
• Additional: Referral bonuses up to 2,300 USD

韓文遊戲主持人 | 稅後月薪 3,266 美元

地點：阿拉伯聯合大公國拉斯海瑪 | 無需經驗 | 提供全面培訓

薪資與福利

• 月薪：12,000 迪拉姆（稅後，約 3,266 美元）。
• 提供全程搬遷支援：簽證、機票和行李費用全包。
• 住宿：公司提供設施齊全的合租住宿（含水電費）。
• 健康：私人醫療保險。
• 餐點：依照您的班次，每天提供免費餐點。
• 交通：公司提供免費上下班交通。
• 額外獎勵：推薦獎金最高可達 2,300 美元

關於此次機會

在 ARRISE，我們相信潛力比經驗更重要。對於應屆畢業生或任何準備開啟國際職涯的人來說，這都是理想的第一步。您將在我們位於阿聯酋的現代化工作室工作，置身於全球化的工作環境，並擁有清晰的職業發展路徑。

主要職責

• 在專業的攝影棚環境中主持和直播網路遊戲。
• 與玩家即時互動，創造互動性強、充滿活力的體驗。
• 在鏡頭前保持自信的姿態，同時遵守既定的遊戲流程。
• 不斷提升你的演講和溝通技巧。

候選人簡介

• 韓語母語者或韓語高級程度者，英語流利。
• 學歷：高中畢業或同等學歷。
• 可靠性：持有有效護照並願意移居阿聯酋。
• 靈活性：能夠適應輪班工作（每週 40 小時）。
• 性格：精力充沛、自信、適應能力強。

關於 ARRISE

ARRISE是一家全球性企業，也是世界一流遊戲體驗的領導者。公司總部位於直布羅陀，在歐洲、亞洲和美洲擁有超過13,000名員工。我們不僅打造產品，更重視人才培養，攜手共創輝煌。

你的旅程從這裡開始。立即申請，踏出國際職涯的第一步！

立即申請：https://arrise.com/careers/job/game-presenter-with-korean-full-relocation-support-to-ras-al-khaimah-uae-4928/?bid=21496

福利待遇

• 月薪：12,000 迪拉姆（稅後，約 3,266 美元）。
• 提供全程搬遷支援：簽證、機票和行李費用全包。
• 住宿：公司提供設施齊全的合租住宿（含水電費）。
• 健康：私人醫療保險。
• 餐點：依照您的班次，每天提供免費餐點。
• 交通：公司提供免費上下班交通。
• 額外獎勵：推薦獎金最高可達 2,300 美元

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

As a team member, you will work cross functionally  to  support  our  international  business  and  users  in  KL,  Malaysia ,  and  different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide  project  support e.g.  Double 11 ,  business- specific  project  e.g.  global  user  experience  improvement;  involve  in  global  Merge  &  Acquisition  integration  projects working on cross-function collaboration from different business units in different continents, etc. 

Job Description

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Support VIP/VVIP desktop and event support
• Support event, video conference with understanding knowhow and break fix
• Support and troubleshoot desktop Technology and application like Microsoft Office
• General concept for reporting, dashboard 
• With proactive communication with senior executive with quick resolution and follow up plan
• Fast learner on new technology with data driven
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• Team Management with cross country is preferred
• Passionate, high performer, fast learner, willing to take ownership
• Work overtime required occasionally for emergency, project and VP support 

Job requirements:

• 5+ years of work experience in large enterprise companies
• University degree in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Proven ability of project management 
• Strong Communication with different department and stakeholders
• Excellent English and Mandarin (Speaking and writing)

Job Description

You will join SEEK as a Senior Business Analyst in the AI and Platform Services (AIPS) Delivery and Operations function, reporting to the Program Manager and working with AI Product Managers, Engineers and Data Scientists — including the Pricing and Performance team — to deliver high-value AI products using cutting-edge technology.

You will lead complex business analysis across AI product initiatives, from requirements and process design through to agile delivery, risk management and change adoption, ensuring new AI-driven systems and processes deliver measurable business outcomes that support SEEK's purpose of helping people live more fulfilling and productive working lives.

Key Responsibilities

• Engage stakeholders to define AI product initiative scope, objectives and deliverables, and gather and validate requirements and feedback across the lifecycle.
• Lead the collection and documentation of complex business requirements, user stories, use cases and acceptance criteria for AI product initiatives.
• Analyse, prioritise and trace requirements, clarifying scope, dependencies and business value to guide decision-making.
• Map and document current ("as-is") and future ("to-be") business processes to enable business transformation and AI-driven improvements.
• Support solution design and assess proposed solutions against stakeholder needs, ensuring they deliver measurable value and quality outcomes.
• Drive agile delivery by leading iteration planning, backlog refinement, reviews and retrospectives, monitoring progress and driving continuous improvement.
• Identify and manage technical, operational and market risks, support change management, and help embed new systems or processes with stakeholders.
• Facilitate workshops and cross-functional meetings, coach and mentor junior team members, and share best practices across BA and AIPS communities.
• Collaborate on test case development and support testing and defect resolution to ensure solutions meet agreed requirements and standards.
• Liaise with third-party vendors as needed, supporting SLA compliance and contributing to recruitment and onboarding activities in the team.

The Junior Compliance Analyst will be part of the Central Compliance Team, supporting all of Trade Nation’s regulated entities. This role is responsible for assisting with the day-to-day execution of the Compliance Monitoring Programme (CMP), Compliance Surveillance activities, Anti-Money Laundering (AML) controls, and transaction monitoring processes. The successful candidate will work closely with various stakeholders to help ensure regulatory compliance, identify potential risks, and support the effectiveness of the firm's compliance framework.

This position offers broad exposure to multiple regulatory environments, jurisdictions, and financial crime disciplines, making it an excellent opportunity for individuals looking to build a strong foundation in compliance within a collaborative and high-performing team.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our commitments to each other

We have each other’s backs
There when we need each other the most.

We challenge each other       
Be more creative, more curious, more bold

We thrive together
Taking our work to the next level

We form strong bonds
Through team building and social events

We don’t judge
Instead, we teach and are open to learning

We step up
Taking ownership and supporting each other to do the same

Compliance Monitoring Programme

• Support the design, execution, and documentation of compliance monitoring reviews and thematic testing across all regulated jurisdictions.
• Assist with scheduling, tracking, and closing out monitoring actions, ensuring findings are recorded accurately and escalated appropriately.
• Help prepare monitoring reports and management information (MI) for senior stakeholders.

AML, Financial Crime & Transaction Monitoring

• Conduct AML/CTF and KYC/CDD reviews, supporting the identification and escalation of financial crime risks.
• Assist with the review and investigation of transaction monitoring alerts, contributing to timely and well-reasoned disposals.
• Support the maintenance and refresh of AML-related policies, procedures, and risk assessments.

Compliance Surveillance

• Review and clear Compliance Surveillance alerts generated by the firm’s trade surveillance system (E-Flow), conducting timely, well-documented investigations and escalating alerts with potential market abuse indicators in accordance with the firm’s procedures.
• Maintain accurate alert disposition records, ensuring outcomes are logged with sufficient rationale to support audit trails and regulatory scrutiny.
• Support the preparation and delivery of Compliance Surveillance MI, including alert volumes, false positive rates, escalation metrics, and trend analysis, for reporting to senior management and relevant governance committees.
• Assist in the maintenance and periodic review of Compliance Surveillance procedures, escalation frameworks, and the firm’s Market Abuse Risk Assessment (MARA), ensuring documentation remains current and fit for purpose.
• Contribute to periodic calibration and tuning reviews of surveillance alert parameters, helping to identify opportunities to reduce false positives and improve overall detection effectiveness.

Central Compliance Support

• Act as a point of coordination for Compliance Heads across jurisdictions, managing information requests, evidence gathering, and regulatory correspondence.
• Maintain accurate and up-to-date compliance registers, logs, and tracking tools.
• Support internal and regulatory reporting cycles, including the preparation of MI packs and audit-ready documentation.
• Keep abreast of relevant regulatory developments and assist in assessing the impact of rule changes on the business.

Essential

• 1–3 years’ experience in a compliance, financial crime, or regulatory role within a regulated or equivalent firm.
• Strong attention to detail with the ability to handle multiple workstreams, meet deadlines, and produce high-quality written work.
• Clear and professional communication skills, both written and verbal.
• A proactive, collaborative mindset and genuine enthusiasm for the compliance profession.

Desirable

• Exposure to retail investment services, particularly CFDs, spread betting, or leveraged products.
• Working knowledge of core compliance frameworks, AML/CTF obligations, and financial crime risk management.
• Familiarity with KYC/CDD processes and the practical application of a risk-based approach.
• Experience supporting a Compliance Monitoring Programme or internal audit/testing function.
• Understanding of transaction monitoring systems and alert investigation workflows.
• Familiarity with trade or Compliance Surveillance systems and experience reviewing alerts for potential market abuse indicators in a CFD or similar trading environment.
• Progress towards a recognised compliance or financial crime qualification.
• Familiarity with multi-jurisdictional regulatory environments.

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

About GoTymeX

GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia. Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that make a real difference in our customers' lives. Today, our products serve more than 22 million customers.

About the Credit Card Product

We are building a group-level credit card product — launching across the Philippines and South Africa — on a modern global stack. The analytical function at the heart of this programme has never existed before. We’re creating it now — and we’re looking for the person to build it from zero with us.

Where This Role Sits

You will report directly to the Director of Product, and work day-to-day alongside the Credit Card Product Owners, Engineers, Designers and Business Analysts. You will carry a dotted-line to the Head of Data & Analytics, giving you deep technical mentorship while remaining fully embedded in the product team. You will collaborate regularly with in-country data and credit risk analysts across the Philippines and South Africa.

Why Work with GoTymeX

• Innovation-driven environment: Work with the latest technologies including Serverless aspects of AWS Cloud, AI-augmented engineering, microservices, Java, and Python
• International and collaborative culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth
• Competitive benefits: Enjoy a comprehensive benefits package, opportunities for professional development (see below) • Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth
• Impactful work: Contribute to projects that directly influence financial empowerment and access in emerging markets

About This Role:

The Senior Product Insights Analyst is the analytical engine of this team, owning the narrative behind every product decision. This isn’t a reporting role. It’s a product intelligence function. You’ll build the analytical foundation for our credit card business, identify what’s working and what isn’t, and tell us — with confidence — what to do about it.

Key Responsibilities

Product & Business Performance

• Own end-to-end performance analytics: activation, engagement, spend, repayment, and retention across all markets
• Track and interpret key KPIs — NPS, activation rates, digital adoption, unit economics (interchange, fee revenue, loyalty costs, ECL contribution) — and translate findings into clear product and commercial storylines
• Monitor portfolio health: revolve rates, payment behaviour, limit utilisation, and cohort evolution — with forward-looking commentary, not just snapshots
• Identify performance inflection points early and generate root-cause hypotheses — don’t wait to be asked

Funnel, Onboarding & Product Development Lifecycle Support

• Analyse the full acquisition and onboarding funnel — from application through activation and first spend — and size improvement opportunities
• Embed in sprint ceremonies and product rituals; define measurement frameworks for new features before they go live
• Provide pre-launch data readiness checks and post-launch performance reads for every release
• Support A/B testing and experiment design to evaluate product and go to market initiatives Insight Generation & Strategic Recommendations
• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme

Insight Generation & Strategic Recommendations

• Go beyond the numbers — synthesise analysis into conclusions, flag strategic implications, and propose concrete product or commercial actions
• Proactively surface insights the team didn’t know to ask for: behavioural patterns, market signals, competitive benchmarks • Support go to market strategy, value proposition testing, and loyalty/rewards design with databacked recommendations
• Partner with in-country analytics and credit risk teams to validate and localise findings across the Philippines and South Africa Dashboards, Tooling & AI Utilisation
• Build and maintain self-serve dashboards in Databricks and Mixpanel covering business performance, funnel health, portfolio trends, and unit economics
• You’ll use the best of modern AI tooling — Claude, Cursor, Databricks AI — to compress the time from question to answer. In our environment, fast insight beats slow perfection
• Contribute to analytics best practices, documentation, and data quality standards across the Credit Card programme
  

Technical Skills

• SQL: expert-level — complex queries, window functions, optimisation at scale
• Python / PySpark: proficient for data manipulation, statistical analysis, and automation
• BI / Visualisation: Databricks and Mixpanel (primary); Tableau or similar also acceptable
• Statistics: hypothesis testing, cohort analysis, and experimental design
• AI-augmented analytics: demonstrated daily use of AI tools to accelerate insight generation and automate workflows — this is an expectation, not a nice-to-have

Domain Experience

• 5+ years in data/analytics; financial services, fintech, or banking required
• Lending domain strongly preferred — credit card, BNPL, or personal loans. Terms like revolve rate, vintage analysis, and ECL contribution should be second nature, not new vocabulary
• Exposure to credit risk concepts (vintage analysis, ECL, delinquency) is a meaningful advantage
• Experience with customer lifecycle analytics: acquisition, activation, engagement, retention, and churn

Core Competencies

• End-to-end ownership: raw data to recommendation — accountable for whether it’s right
• Insight, not just analysis: “here’s what the data shows, here’s what I think it means, here’s what I’d do” — every time
• Speed: good-enough-fast beats perfect-and-late in a high-velocity build environment
• Proactivity: you spot the question before it’s asked and flag the signal before it becomes a problem
• Data literacy leadership: you raise the analytical bar of everyone around you — not just your own output

Preferred Qualifications

• Bachelor’s or Master’s in Mathematics, Statistics, Economics, Computer Science, or related quantitative field
• Experience in a multi-market or multi-country product environment
• Familiarity with Visa/Mastercard reporting tools or card management system platforms
• Background in high-growth startup or digital bank environments

The Payroll Analyst is responsible for managing all aspects of payroll processing to ensure employees are paid accurately and on time, for assigned markets. This role supports end‑to‑end payroll operations, partners closely with HR, Finance, and external payroll vendors, and ensures employees receive a seamless payroll experience. The ideal candidate is detail‑oriented, analytical, and committed to maintaining high standards of data integrity and confidentiality. 

Key responsibilities:

• Managing end-to-end payroll operations for Malaysia, across both GfK and NIQ entities.  
• Partner with the external payroll provider, ensuring monthly payroll data is provided accurately and on time.  
• Liaise with payroll vendor to ensure consistent, timely and accurate application and compliance with all applicable laws and regulations and company’s policies and practices. 
• Ensure payroll report is correct and execute salary payout via bank transfer. 
• Administration related to the establishment and termination of employment. 
• To keep up-to-date payroll records in the HR shared point. 
• First point of contact for payroll and admin matters, escalating to MHR and HRBP where necessary.  
• Assist in the daily running of the department providing information and dealing with enquiries  
• Support and administer Payroll Management and includes all task related to payroll process, validations and report generations. 
• Liaising with Government agencies and Statutory bodies to ensure compliance with regulations. 
• Prepare and submit required reports and payments to relevant authorities in a timely manner. 
• Maintain employee confidence and protect payroll operations by keeping information confidential. 
• To handle all other ad hoc payroll related matters as and when required. 
• Raise invoices and purchase orders (PO) using Ariba, ensuring accuracy and compliance with internal procurement policies. 
• Collaborate with finance and procurement teams to resolve discrepancies and ensure smooth processing of transactions. 
• Coordinate with multiple vendors to collect, validate, and consolidate payroll-related information.  
• Perform post-payroll reporting to Finance, ensuring accuracy and completeness of data.  
• Address and resolve any queries raised by Finance or other stakeholders promptly. 
• Manage and resolve Workday help tickets related to payroll 
• Manage Workday payroll data and ensure accurate information flows to vendor systems via integration. 
• Monitor integration processes and resolve integration failures by coordinating with the EIT team. 
• Ensure timely closure of tickets and collaborate with HR and IT teams for escalations when necessary. 

As a Senior Marketing Data Analyst, you will leverage your expertise to directly impact the marketing strategy and growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work as an embedded thought partner with senior marketing stakeholders to influence strategy and marketing tactics, mentor junior analysts, and leverage AI to build the future of marketing analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Strategic Marketing Analysis: Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives
• Stakeholder Engagement & Influence: Collaborate closely with senior marketing partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
• Advanced Data Modeling & Measurement: Define measurement frameworks and metric definitions for key marketing initiatives; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
• Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders. 
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• AI-Driven Analytics & Automation: Identify, design, and implement AI-powered solutions that transform how marketing analytics operates — including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth.

Responsibilities:

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations.
• Assist sales representatives in updating decks with NIQ branding, ensuring all sales content is polished and client-ready.
• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency.
• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies.
• Handle invoicing and contract renewals, ensuring timely and accurate billing processes.
• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with operations and sales representatives on pending tasks.

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!