Total 974 Others/Any job vacancies in federal territory of kuala lumpur

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

The Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism—resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scal

The part you will play

As a Customer Service Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions. 

As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to, Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to make sure information and knowledge about the store, products, services, and promotions are updated for prime satisfaction of buyers.

As a Customer Service Representative, you will take charge of 

• Respond to buyer inquiries in a timely and accurate manner via chat.
• Identify the needs of buyers by asking relevant probing questions.
• Attend course refreshers to ensure knowledge about the products and promotions is up to date.
• Acknowledging and resolving buyer concerns and complaints.
• Analyze and report product and promotion issues.
• Update internal databases with information about product issues and valuable discussions with buyers.
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure prime satisfaction of each buyer who reached out via chat.

What we are looking for - the ideal profile

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
• Above Average English Communication Skills, both verbal and written
• Above Average Typing Speed
• Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
• Proficient in MS Word and Excel as well as Google Sheets
• Excellent in Problem-Solving skills, Effective Listening, and Proactive
• Ability to multitask, prioritize, and manage time effectively
• Advantage if has background or exposure to SEA E-Commerce Market

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a proactive and detail-oriented professional to support our AML/CTF compliance efforts across multiple jurisdictions. In this role, you’ll help develop and maintain compliance frameworks, oversee customer due diligence processes, and monitor transactions to identify and escalate suspicious activity. You’ll work closely with internal teams to ensure regulatory requirements are met while balancing business needs.

The role also involves reviewing high-risk clients, supporting reporting obligations, and ensuring proper record-keeping and data protection practices. You’ll contribute to staff training, promote awareness of compliance standards, and help strengthen internal processes. This is a great opportunity to build deep expertise in compliance within a fast-paced, regulated environment.

Job Responsibility

AML/CTF Framework & Policy

Develop, review, and update AML/CTF policies and procedures in line with relevant laws and regulatory requirements.
Implement group-wide AML/CTF compliance standards and ensure consistency across jurisdictions.
Maintain and enhance the company's AML risk-based approach and customer due diligence (CDD) procedures.

Customer Due Diligence (CDD/KYC)

Oversee the onboarding and ongoing due diligence of clients, ensuring appropriate identification, verification, and screening (including PEP, sanctions, and adverse media).
Review high-risk client profiles and approve enhanced due diligence (EDD) measures.
Monitor and ensure third-party verification tools (e.g., SumSub, WorldCheck) are effectively configured and maintained.

Transaction Monitoring & Reporting

Monitor client transactions for suspicious activity using automated surveillance tools and manual reviews.
Investigate alerts, document findings, and escalate suspicious activity reports (SMR) to the CCO.
Prepare and submit reports to relevant financial intelligence units (e.g., AUSTRAC, FIU-Mauritius, FSA Seychelles) within required timelines.

Training & Awareness

Conduct AML/CTF training for employees across departments.
Ensure staff are familiar with red-flag indicators, typologies, and escalation channels.

Record-Keeping & Data Management

Ensure retention and accessibility of CDD and transaction records per regulatory requirements.
Support data protection compliance when handling sensitive customer information.

Requirements

Bachelor's degree in Law, Finance, Business, or related field (Master's degree or AML certifications preferred).
Experience in AML/CTF compliance is preferred, particularly within the contexts of finance and fintech company
Comprehensive understanding of the AML/CTF Act 2006, coupled with knowledge of AUSTRAC regulatory requirements and pertinent obligations set forth by ASIC.
A robust understanding of KYC/CDD processes, sanctions screening, and transaction monitoring frameworks.
Proven experience in managing investigations and preparing Suspicious Matter Reports (SMRs).
Prior exposure to trading platforms and environments involving high-frequency transactions.
Familiarity with international AML/CTF frameworks, including those established by FATF, EU AML Directives, UK FCA, and US FinCEN.
Holders of relevant certifications, such as CAMS or ICA Diploma, are encouraged to apply.

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

• Provide end to end support of key recruiting activities – interview scheduling, track interview progress, follow up on interview feedback and ensure timely communication with candidates and hiring teams
• Maintain and update applicant tracking system (ATS) and recruitment tracker with accurate candidate data
• Support the creation of job requisitions and manage job postings across internal and external platforms
• Ensure a positive and professional candidate experience across all stages of the recruitment journey
• Identify opportunities to enhance overall candidate experience and scheduling efficiency
• Provide support with additional tasks as needed by the team

• Bachelor’s degree with at least 5 years of experience in recruitment coordination, HR, or administrative roles
• Strong organizational and time management skills, with the ability to manage multiple priorities
• High attention to detail and accuracy in managing candidate information and schedules
• Excellent verbal and written communication skills across audience levels
• Proactive and responsive, with a strong sense of ownership over tasks
• Proficiency in Microsoft Office is preferred

• Prepare employment letters, register new hires for medical insurance, and update internal HR systems. Maintain accurate employee records and personal files (P-files).
• Support background checks and visa applications for new hires.
• Handle HR-related billing and reporting across Asia countries.
• Manage HR operations across Asia region (including probation tracking, contract renewals, job changes, terminations and more)
• Work closely with the business leaders as a strategic partner on HR matters.
• First point of contact for employees & managers to provide support for individual needs on HR processes.
• Prepare monthly payroll instruction file with supporting documents as per local legislations.
• Take initiatives to improve overall effectiveness of HR processes.

The Opportunity: 

Mattel APAC is seeking a dynamic Talent Acquisition Partner to join our APAC-EMEA Talent Acquisition team. In this role, you’ll lead full-cycle recruitment in Malaysia, Indonesia, Singapore, Hong Kong, India, Vietnam and ANZ, partnering with People & Culture (P&C), business leaders, and global colleagues to attract and hire exceptional talent. You’ll play a key role in supporting business growth, building a diverse workforce, and embedding Mattel’s values into every stage of the hiring process—all while helping position Mattel as an employer of choice.

What Your Impact Will Be: 

• Drive end-to-end recruitment, in various business units, from proactive sourcing and outreach to closing candidates.
• Partner with Hiring Managers and P&C teams to understand workforce needs and provide market insights.
• Apply creative recruiting strategies and sourcing channels to identify, attract, and evaluate top talent.
• Assess candidates’ skills and cultural fit through resume reviews and interviews.
• Deliver a positive candidate and stakeholder experience throughout the hiring journey.
• Manage recruitment operations including scheduling, offer management, reference and background checks.
• Monitor and analyze recruitment KPIs to improve efficiency, candidate experience, and sourcing effectiveness.
• Evaluate the impact of recruitment-related content and social engagement.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

As a Live Host, you will take charge of 

• Responsible for conducting LIVE Streaming as a Host on various online platforms (not limited to TikTok, Lazada & Shopee) on a daily basis, including weekends.
• To introduce, promote and demonstrate various brand products such as during LIVE Streaming within guidelines provided.
• To interact and engage with online audiences in a professional manner and respond to enquiries during LIVE Streaming.
• Proactively encourage online audiences to find out, explore and browse the brand products and subsequently proceed to make an online purchase during LIVE Streaming.
• Encourage audience participation by presenting interactive activities, challenges and giveaways during LIVE Streaming.

What we are looking for - the ideal profile

• Prior experience in hosting live social media events
• The host should have prior hosting experience and demonstrate strong product understanding in one or more categories.
• The host must be fluent in both Bahasa Malaysia and English (must have).
• Excellent communication and presentation skills with the ability to captivate audiences
• Fluent English and Bahasa Malaysia speaking is a requirement for this role.
• The ideal candidate should possess a fun, energetic, and confident personality.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.
  

Looking for an exciting internship? Funding Societies, Southeast Asia's leading unified digital finance platform for SMEs, is searching for a passionate and creative intern to join our Digital Marketing team. This is a unique regional opportunity to gain hands-on experience in developing innovative content strategies that directly contribute to our marketing and business goals.

What you will do:

• Assist in developing and executing digital marketing campaigns across various platforms.
• Create engaging and high-quality content, including blog posts, web/blog content, and marketing collateral.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Support SEO efforts by optimizing website content and monitoring keyword performance.
• Collaborate with the design team to produce visually appealing marketing materials.
• Learn and utilize various digital marketing tools and platforms (e.g., Google Analytics, Hubspot, SERPstat).

What we are looking for:

• Eagerness to learn and a proactive attitude.
• Currently pursuing a Bachelor's degree in Marketing, Communications, Business, or a related field.
• Strong written and verbal communication skills.
• Basic understanding of digital marketing concepts and platforms.
• Available for full time internship for 4 - 6 months.

What's in it for you:

• Gain practical experience in a fast-paced fintech environment.
• Work on regional campaigns and contribute to real business growth.
• Opportunity to learn from experienced digital marketing professionals.
• Develop a diverse skill set across various digital marketing channels.
• Be part of a leading unified digital finance platform in Southeast Asia.

This internship comes with a monthly allowance of RM1,000.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for a highly motivated individual to join our team as a Recovery & Enforcement Intern. This role is primarily focused on debt recovery operations, with the opportunity to gain hands-on, practical legal exposure in litigation and enforcement processes in Malaysia.

You will gain insight into how recovery strategies are executed—from early-stage collection efforts to legal enforcement and litigation, and have the opportunity to work with external legal counsel and third party recovery agencies.

What will you do:

Recovery & Enforcement Operations Support

• Analyse portfolio performance and recovery trends

• Support the management of delinquent accounts and execution of recovery efforts including tracking, follow-ups, and coordination
• Assist in monitoring repayment progress and implementation of restructuring arrangements and recovery strategies
• Liaise with external legal counsel and other external parties on recovery and litigation matters
• Support preparation, review and summarisation of recovery and litigation-related documents
• Support the filing of all cause papers and monitor compliance with court deadlines
• Support coordination of litigation-based recovery actions, including judgment enforcement
• Maintain and support continuous improvements on records, trackers, and reporting for recovery and enforcement cases, including supporting enhancements and new tracker development
• Undertake any other tasks as may be assigned from time to time within the scope of the role

Hands-on Enforcement & Regulatory Exposure

• Gain practical exposure to litigation-based recovery processes, including supporting the preparation and review of cause papers (e.g. statements of claim, affidavits, enforcement documents), under the guidance of the Legal team
• Develop understanding of enforcement and asset recovery strategies in practice
• Gain practical exposure to the practical steps and processes that facilitate enforcement actions, including:
• Supporting processes involving JPJ (vehicle ownership / enforcement checks)
• Land Office searches and dealings (e.g. title verification, encumbrances)
• Stamp Office processes and documentation requirements

What are we looking for:

• Undergraduate(s) in Law are preferred but this role is open to all backgrounds (Law, Business, Finance, Tech or others) – anyone keen to gain hands-on experience is encouraged to apply
• Strong interest in collections, litigation, recovery, or fintech
• Detail-oriented, organised, and proactive
•  Comfortable working in a fast-paced, execution-focused environment

What's in it for you:

• Exposure in a diverse range of unique peer-to-peer (P2P) financing products
• A comprehensive understanding of the post-delinquency loan lifecycle, from  default management, recovery strategies, and enforcement actions
• Practical understanding of how legal processes are applied in recovery
• Exposure to Malaysia’s court and enforcement ecosystem and processes
•  A unique blend of operational, legal, financial, and tech-driven experience

This internship comes with a monthly allowance of RM1,000.

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Job Summary

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

We are looking for a detail-oriented and analytical Contract Credit Analyst to support credit risk assessment, margin monitoring, and regulatory reporting functions. This role is suitable for fresh graduates or candidates with relevant academic exposure to finance, risk, or related disciplines who are interested in building a career within the financial services industry.

The ideal candidate should possess strong analytical thinking, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

1. Perform credit reviews and margin assessments for new and existing clients.
2. Issue formal facility offer letters and manage the end-to-end facility arrangement process, including document preparation, internal approvals, client execution, signing formalities, and tax payment.
3. Prepare and submit regular regulatory reports and risk reports in a timely manner.
4. Observe global market developments and analyse key risk issues that may impact client portfolios or credit exposures.
5. Perform daily margin control functions and monitor client positions and collateral exposure.
6. Assist with ad-hoc projects and tasks as assigned.

• Bachelor’s Degree in Finance, Banking, Risk Management, Economics, Accounting, Business, or other related fields.

• Open to fresh graduates with relevant academic background or internship exposure within financial services, risk, or credit-related functions.
• Strong analytical and problem-solving skills with good attention to detail.
• Basic understanding of financial markets, credit risk concepts, or margin financing would be an advantage.
• Knowledge of AI tools and their practical application in daily work processes is an added advantage.
• Good communication and interpersonal skills.
• Able to work independently as well as collaboratively in a team environment.
• Proficient in Microsoft Excel, PowerPoint, and other basic office tools.
• Mandarin-speaking ability is an added advantage due to stakeholder communication needs; however, candidates from all backgrounds are encouraged to apply.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are looking for a highly driven Online Operations Manager to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.

The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.

Key Responsibilities

Commercial Growth & Performance

• Own monthly revenue, traffic, conversion and profitability targets across online channels
• Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
• Improve AOV, repeat purchase and category growth

Marketplace Operations

• Ensure accurate listings, pricing, promotions and stock availability
• Manage platform health metrics, seller performance and customer ratings
• Optimize store merchandising and product discoverability

Data & Reporting

• Build daily / weekly dashboards for sales and channel performance
• Analyse traffic sources, SKU movement, campaign ROI and competitor actions
• Provide insights and action plans to management

AI & Automation

• Introduce AI tools to improve operations productivity
• Automate reporting workflows and repetitive tasks
• Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration

• Work closely with supply chain, customer service, finance, marketing and product teams
• Ensure smooth execution of campaigns and fulfilment readiness

• 5+ years experience in eCommerce / Marketplace Operations
• Strong commercial mindset with proven sales growth track record
• Data-driven and comfortable with Excel / BI dashboards
• Fast-moving, entrepreneurial mindset
• Strong stakeholder management skills

About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

As the Affiliate and KOL Manager at Intrepid, you will play a key role in driving revenue and customer acquisition through performance-based partnerships. You will be responsible for building, managing, and scaling affiliate marketing and KOL programs to support Intrepid’s eCommerce growth objectives.

You will oversee the end-to-end strategy, execution, and optimization of campaigns.

This includes recruiting new partners, managing ongoing relationships, tracking performance metrics, and ensuring alignment with business goals.

You will collaborate closely with internal teams across marketing, commercial, product, and analytics, as well as with external partners and influencers, to launch high-impact initiatives that drive traffic, conversions, and brand visibility.

As an Affiliate Manager, you will take charge of 

• Program Leadership: Lead and manage the Affiliate and KOL marketing programs, including strategy development, execution, and continuous optimization.
• Team Management: Supervise and mentor a team of 3-5 members, providing guidance, feedback, and support to ensure high performance and development.
• Recruit Affiliates / Partners: Identify, recruit, and build relationships with high-potential affiliates and KOLs to drive brand visibility and conversions, Negotiate commission rates and partnership terms.
• Campaign Optimization: Monitor, analyze, and optimize both affiliate and KOL campaigns to meet traffic, conversion, and revenue KPIs.
• Relationship Building: Develop and maintain strong relationships with affiliates, KOLs, influencers, and networks, fostering collaboration and long-term partnerships.
• Collaboration: Work closely with the marketing, sales, and content teams to align campaigns with overall brand and business goals.
• Budget & Resource Management: Manage the affiliate and KOL marketing budgets efficiently to ensure the best return on investment (ROI).
• Performance Reporting: Provide regular performance reports with data-driven insights and recommendations for improvements.
• Compliance & Quality Assurance: Ensure affiliate and KOL practices comply with company policies, industry regulations, and brand standards.
• Collaborate Cross- Functionally: Work with marketing, content, and product teams to sync affiliate promotions with overall eCommerce campaigns.
  
  

What we are looking for - the ideal profile

• Experience: 3-5 years of experience in affiliate marketing, influencer marketing, or digital marketing, with at least 1-2 years of team management experience.
• Leadership Skills: Proven ability to manage and motivate a small team to achieve targets and perform optimally.
• Affiliate & KOL Expertise: Strong knowledge of affiliate marketing networks, influencer management tools, and content creation strategies.
• Analytical Skills: Ability to use data and analytics to track performance, identify trends, and make informed decisions.
• Communication Skills: Excellent verbal and written communication skills in both English and Malay, with a knack for building relationships and negotiating terms.
• Results-Oriented: A proactive, self-motivated approach with a strong focus on achieving measurable outcomes.

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.
  
  

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

As an Affiliate Associate/Senior Associate you will take charge of 

Responsibilities:

• Develop and execute affiliate marketing strategies to drive brand awareness, engagement, and sales on TikTok.
• Identify and recruit TikTok influencers and content creators to join our affiliate program.
• Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance.
• Create and optimize TikTok content in collaboration with affiliates to align with brand messaging and objectives.
• Monitor and analyze TikTok campaigns, tracking key metrics and performance indicators to optimize results.
• Stay up-to-date with TikTok trends, algorithms, and best practices to maximize visibility and reach.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure alignment and coherence in brand messaging and strategy.

What we are looking for - the ideal profile

• Bachelor's degree in Marketing, Communications, Business, or related field.
• Proven experience in affiliate marketing, influencer relations, or digital marketing, with a focus on TikTok.
• Strong understanding of TikTok's platform, features, trends, and algorithms.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with influencers and partners.
• Creative mindset with a keen eye for engaging content and storytelling.
• Analytical mindset, with the ability to track and analyze campaign performance metrics to drive optimization.
• Self-motivated and results-driven, with the ability to work independently and as part of a team in a fast-paced environment.

In return, you will be getting

• You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
• We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
• We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
• We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.
  
  

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

As a QA Engineer you will be supporting the development teams by ensuring the quality of their output through a combination of manual and automated testing.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Key Responsibilities:

• Collaborating with cross functional teams to understand product features and architecture.
• Deriving meaningful test scenarios based on business requirements and system workflows.
• Performing functional, regression, integration and end-to-end testing on tasks and epics.
• Developing and maintaining an up-to-date regression pack to ensure ongoing testing of critical functionalities.
• Writing, executing, and maintaining test cases for automation.
• Assisting in bug reproduction, investigation and work with developers on root cause analysis.
• Maintaining test scripts to run in CI/CD environment.
• Promoting delivery of quality software.
• Communicating effectively on progress and ensure impediments are raised early to minimise impact on the delivery.

• Proven experience in quality assurance across automated and manual testing within software development with at least 3+ years of experience.
• Should have 2+ years’ experience in front-end, API and end-to-end testing.
• Develop and maintain automated scripts using tools like Playwright, Cypress, K6 and Postman.
• Strong preference for experience in scripting language such as TypeScript, JavaScript.
• Skilled in using CI/CD tooling such as GitLab, TeamCity etc
• Experience using Jira or similar project management tool.
• Maintain and enhance test documentation including test scenarios and bug reports.
• Excellent attention to detail, highly organised with a proactive and independent approach.
• Capable of working on multiple tasks simultaneously and managing deadlines.

Preferred Qualifications

• Relevant testing qualifications such as ISTQB, Agile software testing courses.
• Experience with Playwright using Typescript language.
• Experience in API testing using Postman or similar tools.
• Good to have knowledge in C#
• A positive attitude with the ability to work independently and as part of a team.
• Knowledge of Agile methodologies and experience working in an agile environment.

We are seeking a visionary Sales Director (West Malaysia) to spearhead and build a brand-new Direct Selling division for PRISM+ Malaysia. As a high-growth electronics leader, we are pivoting to include a direct-to-consumer networking model, and we need a heavy-hitter to build this ecosystem from the ground up.

This strategic leader will be responsible for architecting, recruiting, and scaling a high-performing direct selling force. If you are a master recruiter with a proven track record of turning independent representatives into a massive sales engine, we want you to lead this charge. You will be a core member of the PRISM+ Malaysia executive team, reporting directly to the Country Director.

Responsibilities include, but are not limited to

• Team Architecture: Build and scale a robust direct selling organization across West Malaysia, focusing on recruiter acquisition and downline retention.
• Sales Strategy: Develop and implement aggressive sales strategies, compensation plans, and incentive programs tailored for the West Malaysian market.
• Training & Enablement: Design training modules for field leaders to ensure deep product knowledge of PRISM+ electronics and effective closing techniques.
• Performance Management: Monitor and analyse organizational KPIs, ensuring the sales force meets monthly and quarterly volume targets.
• Cross-Functional Collaboration: Partner with the Marketing and Operations teams to ensure seamless product delivery and brand alignment for field agents.
• Compliance & Governance: Ensure all direct selling activities comply with Malaysian regulations (AJL) and maintain the highest ethical standards.

• Minimum 5 years of experience specifically in building and leading Direct Selling (MLM/DS) teams.
• Proven track record of managing large-scale independent sales forces (thousands of members) within the West Malaysian region.
• Deep understanding of the West Malaysian consumer demographic and local networking hubs (Klang Valley, Penang, Johor).
• Leadership Pipeline: Strong existing network of high-level direct selling leaders and recruiters.
• Strategic Growth: Experience transitioning a traditional retail brand into a direct selling or affiliate model.
• Data Savvy: Ability to use data analytics to forecast inventory needs and calculate commission payouts accurately.
• Exceptional public speaking and motivational skills; ability to command a room of hundreds.
• High proficiency in English and Bahasa Malaysia is required; Mandarin/Cantonese is a significant advantage for West Malaysia's market reach.

We are seeking a meticulous Accounts Receivable Executive with a deep understanding of the direct selling landscape to join our Finance team at PRISM+ Malaysia. As we scale our direct sales division, we need a finance professional who can navigate the complexities of high-volume individual transactions, automated payment gateways, and agent commission offsets. This individual will be responsible for ensuring that the lifeblood of our cash flow—incoming monthly payments from customers which must be recorded accurately and reconciled daily/monthly. If you are a detail-oriented professional who thrives in fast-paced environments where every cent counts, you will play a critical role in maintaining the financial integrity of our growth.

Responsibilities include, but are not limited to

• High-Volume Reconciliation: Perform daily reconciliation of incoming payments from various sources (E-wallets, FPX, touch and go, credit cards, and bank transfers) against invoices
• Commission-to-Debt Reconciliation: Calculate monthly agent commission entitlements and execute automated offsets to recover outstanding product balances, ensuring all AR aging is cleared before payouts.
• Agent Account Auditing: Monitor individual agent/customers ledgers to identify payment discrepancies, failed transactions, or unauthorized credit requests.
• DSO Management: Actively track and reduce Days Sales Outstanding (DSO) by implementing proactive reminder systems for agents with outstanding product balances.
• Dispute Resolution: Professionally handle billing inquiries and payment disputes from independent representatives, ensuring high service standards to maintain a positive sales force relationship.
• Reporting & Analysis: Prepare weekly aging reports and cash flow forecasts to give the Country Director and Finance Director visibility into the liquidity of the direct selling arm.

• Bachelor’s Degree in Accounting, Finance, or a related discipline.
• Minimum 2-3 years of experience in an Accounts Receivable role, ideally within a direct selling industry
• Proven experience working within a Direct Selling structure is highly preferred, with a strong understanding of member-based financial flows/monthly recurring collection flows.
• Fluency in English and Bahasa Malaysia to effectively communicate with a diverse agent base across West Malaysia.
• Technical Proficiency: Advanced knowledge of ERP systems.
• Excel Power User: Exceptional ability to manage large datasets using pivot tables and VLOOKUPs to match payments against sales orders.
• Analytical Mindset: Strong attention to detail to catch minute anomalies in high-volume transaction logs before they impact the month-end close

Responsibilities:

• Showcase strong process-based culture. To lead, develop and motivate a high-performance team of support professionals to deliver excellent support and customer service in an accurate and timely manner.
• Builds and manages a team of Team leader, associates with a high level of employee satisfaction and commitment. Regularly communicates customer satisfaction survey results and other business critical metrics around performance and makes needed adjustments.
• Primary source of guidance to the Accounts Payable team. Continuously monitor team’s conformance to processes and adequacy of controls over duplication checks and accurate payments.
• Set up calls/meetings as and when required. Effectively communicates with all customer segments, SLAs, and business partners.
• Manage multiple accounts payable work streams and processes globally, including accurate and rapid processing & accounting, real-time reporting, internal escalation to drive proactive processing.
• Ensure distribution of work among team members in due fairness. Fosters collaboration and knowledge sharing between all team members. Provide/facilitate “tech-talks” with the team members, maintain and improve personal technical skills, review open and closed cases, and monitor daily activity in the queue.
• Analyses trends/data and drives development of plans to take advantage of potential opportunities.
• Reports out statistics and performance to the client manager and maintain healthy relationship.
• Run regular 1:1 with the team leaders and skip level meeting with the team members. Conducts regular effective Team meetings.

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

Main Responsibilities (Project 1) : 3PL Partnership Audit

1. Audit Documentation Management

• Collate, scan, and index all official correspondence (emails/letters) related to the audit.

2. Audit Calendar & Logistics

• Schedule and send reminders for audit team meetings and follow-up sessions with 3PL stakeholders.

3. NCR and Finding Log Admin

• Transfer handwritten/initial audit findings (Non-Conformance Reports - NCRs) into the master digital log.

Main Responsibilities (Project 2) : Integrated Management System (IMS) (ISO 9001, 45001, 14001)

1. Calendar Management

• Ensure manage calendar for all matters related IMS discussion.

2. Records Retention Tracking

• Conduct housekeeping of records, ensuring retention periods for QA/Safety/Environment records are tracked and met.

3. Compliance Register Admin

• Assist in updating the master list.

Main Responsibilities (Project 3) : CTO Audit

1. Audit Records Housekeeping

• Responsible for the end-to-end documentation management of all audit records: collating, scanning, and indexing the audit report, audit notification, audit evidence (site visit photos, checklists), and follow-up communication.

2. Calendar Management

• Manage the official audit calendar, scheduling key meetings, site visits, follow-up reviews, and internal prep sessions, ensuring zero conflicts.

3. Evidence Traceability

• Create and maintain a simplified matrix linking specific audit findings to the corresponding piece of stored evidence (e.g., linking a finding to a specific file path and document version).

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Pursuing or completed a Diploma/Degree in Business Administration, Logistics, Quality Management, or a field with a strong data/IT component.
• Proficiency in Google Office, Microsoft Office (Excel, Word), Intermediate-level Excel, strong organizational skills, and excellent attention to detail.
• Available for a minimum internship period of 6 months (6–12 months preferred).
• Good written and spoken English proficiency.
• Strong sense of responsibility, discipline, and work ethic.
• Willingness to learn and follow structured procedures.
• Ability to manage multiple basic tasks and timelines effectively.
• High attention to detail and accuracy.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• Lead and manage CSA construction activities
• Coordinate with design, engineering, procurement, and other construction disciplines to ensure seamless project execution.
• Review and validate CSA design documents, drawings, and specifications.
• Oversee site preparation, foundation, structural steel, concrete, architectural finishes, and cleanroom construction.
• Ensure compliance with local building codes, safety regulations, and environmental standards.
• Manage subcontractors and vendors, including scheduling, performance monitoring, and issue resolution.
• Conduct regular site inspections and quality audits.
• Track progress, manage change orders, and report on project status to stakeholders.
• Collaborate with internal teams and external consultants to resolve technical and construction challenges.
• Drive continuous improvement in construction methods, safety practices, and cost efficiency.

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Dealing Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Executing analytical procedures on related business areas as required.
• Exploring new ways of improving the existing procedures continuously.

• Working closely with the senior team on trade supervision and risk strategy alignment.

• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• 1-3 years of relevant work experience in financial services.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

About the Job

We are looking for an independent, strategic, and flexible mid-level Legal Counsel who will thrive in a fast-paced and dynamic environment.

This position reports into and will work closely with senior counsel supporting the company’s professional services offerings, assisting with client deal negotiations and agreements across APAC. This role is ideal for a commercial lawyer with strong drafting capabilities who enjoys hands-on contract negotiation and drafting work in a collaborative in-house setting, providing practical and business-focused guidance and support to internal business stakeholders as well as working alongside other regional legal teams.

The role requires a balance of legal expertise, commercial acumen, and strong stakeholder engagement, and the ability to apply the law to novel situations and to find pragmatic and creative solutions to business issues where appropriate.

Role tasks and responsibilities

• Draft, review, and negotiate commercial contracts, including client service agreements and vendor contracts. You will be expected to join negotiations with internal teams and clients on commercial contracts and other legal agreements, concluding commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Liaise with account managers and regional business line leads, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Advise on regulatory obligations affecting business across APAC. Ensure compliance with local requirements relating but not limited to data privacy (e.g., PDPA), anti bribery, competition laws. Implement global legal/compliance policies at the regional level and ensure local adaptations where necessary.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.

Role requirements

• 6-10 PQE lawyer, ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in Malaysia or any other Commonwealth jurisdiction.
• Experience reviewing, drafting, and negotiating commercial contracts, particularly service agreements. Good familiarity with data protection, intellectual property, HR and general corporate law is a huge plus.
• Have a good eye for detail, as well as an ability to understand the bigger picture.
• Proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.
• Comfortable working closely with senior counsel while managing day-to-day contracting tasks independently.
• Ability to work in English at a high professional level (both written and verbal). Other language skills (Mandarin, Bahasa, Vietnamese, Japanese) are desirable but not essential.

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
Establish parameters, quotes and negotiate prices and seal contracts
Participate in tradeshows, conventions and promotional events
Maintain accounts, contact, activity and business details

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

• Be the technical expert of InsiderSecurity solutions for our users.
• Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions.
• Advise customers on the deployment architecture and best practices for our products.
• Deploy and configure our solutions in customer data centers or cloud environments.
• Develop and configure use cases to meet user's needs.
• Diagnose and troubleshoot technical issues.
• Support the sales team by conducting technical sales demos and answering technical inquiries during sales.
• Serve as the interface between users and our product engineering teams. This is an excellent role to gain experience and insight into the cybersecurity industry.
• Guide junior application engineers on technical matters.

• At least 3 years experience in system administration, cloud administration or IT networking.
• Diploma or Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
• Experienced with system and cloud administration (e.g., Windows, Linux, AWS, Kubernetes).
• Experienced with networking.
• Experienced with Python or other high-level programming languages.
• Familiarity with Bash scripting.
• Familiarity with database administration and SQL is a plus.
• Prior experience as an application field engineer or a customer success engineer is an advantage.
• Excellent problem-solving skills and keen attention to detail.
• Good communication and presentation skills.
• Ability to excel in a collaborative team setting.
• Must be a Malaysia resident.