Total 4,431 Others/Any job vacancies

What you will do

• Support the Staff Planning Optimisation (SPO) project through data analysis and insights. (around 80% of your scope).
• Assist in preparing analysis and reports for Monthly P&L and Business Insights (around 20%).
• Help review staff cost and workforce planning data.
• Work with the team to identify trends, insights, and opportunities for improvement.

We're looking for a highly motivated Logistics & Operations Intern to join our team. This internship offers a unique opportunity to gain practical experience in various aspects of logistics, contribute to daily operations, and support key projects that impact our efficiency.

Key Responsibilities & Learning Opportunities:

• Inbound Data Management: Gain hands-on experience by accurately keying in inbound shipping data into our Inbound Tracking System.
• Sample Collection Coordination: Learn operational coordination by issuing Collection Advice for sample items from SIRIM.
• Customs Documentation: Assist in the meticulous filing of Customs CS documents.
• Global Business Support: Provide essential support by furnishing Customs CS and Invoice copies to our Global Business (GB) team upon request, learning about internal stakeholder communication.

Internship Project Focus:

• Tariff Code Update Project: Contribute to an important data accuracy project by updating the HS Codes of new SKUs into our Tariff code file.

We are seeking a Team Supervisor, Vendor Education to support the Assistant Manager to manage and lead a team of frontline employees supporting our riders/vendors/partners/customer. While supporting the Assistant Manager in administrative aspects of team management, the Team Supervisor will oversee and monitor the performance of the team, and contribute to the objectives of the Company by ensuring high quality support is provided to our riders/vendors/partners/customers.

WHAT YOU WILL OWN:

• Assist coordinator on the floor by answering their questions.

• Process agent related activities such as scheduling, leave approvals and overtime planning in the internal trackers.

• Handle misconduct cases with the support of Employee and Labour Relations team.

• Update internal reference sheet(s) for any changes in SOP/information/process etc.

• Ensure smooth onboarding and assimilation of new coordinators.

• Work with relevant teams for smooth offboarding of resigning coordinators.

• Conduct daily huddles with coordinators.

• Support the Line Manager for monthly and quarterly performance reviews of confirmed coordinators and confirmation reviews of probationary coordinators.

• Collect feedback from agents on current technical issues and communicate with the relevant team to find solutions.

• Guide and train new hires or tenured coordinators on the existing SOPs, processes and procedures.

• Monitor the case queue and trigger cases as necessary in accordance with established processes.

• Support management with the execution of operational strategies, improvement efforts and other projects as assigned.

• Liaise with other departments and stakeholders to ensure cohesive operations and timely resolution of cross-functional issues.

• Work collaboratively with relevant stakeholders to address the issues faced by the corrdinators.

• Track KPI data and trends to regularly update senior management with performance insights and recommendations for improvement opportunities.

• Prepare daily/ weekly/ monthly reports and dashboards present to senior management.

• Support Senior Management to execute new initiatives

• Demonstrates strong knowledge in providing coaching that highlights areas for improvement and recognizes what was done well with the coordinator involved.

Job Specification – Client Service Group (CSG) Associate 

Location: Kuala Lumpur, Malaysia 
Reporting to: Rupert [Last Name], Client Service Group Lead 

About the Role 
The Client Service Group (CSG) acts as the single face of Infosys to our clients, holding end-to-end responsibility for client and account relationships. CSG is accountable for relationship management, sales growth and delivery performance, ensuring we meet client expectations while expanding opportunities. 

We are seeking a motivated professional to join the CSG team in Kuala Lumpur. This individual will work closely with senior leadership and clients, supporting account growth and ensuring seamless delivery. The role is designed for someone with strong delivery and stakeholder experience, who has the ambition to develop into client relationship and sales management. 

Key Responsibilities 

• Support client and account relationship management across multiple stakeholders 

• Act as first point of contact for client issues, driving resolution and escalation as needed 

• Build strong relationships with senior client stakeholders and internal teams 

• Coordinate delivery performance and reporting across account teams 

• Contribute to account growth activities including opportunity identification and pipeline support 

• Develop capability in sales and client management under the guidance of the CSG Lead 

Candidate Profile 

• 4–6 years of professional experience in technology, consulting or delivery roles 

• Experience working with senior stakeholders in complex organisations 

• Strong communication and presentation skills, confident engaging senior leadership 

• Extraverted, proactive and able to create new relationships quickly 

• Proven ability to address and resolve client issues effectively 

• Ambition to develop client relationship and sales skills 

Preferred Background 

• Previous experience in consulting and delivery roles within Big 4 firms or leading system integrators (e.g. IBM, Accenture, or similar) 

• Experience working in technology-driven environments with exposure to delivery and client management 

What We Offer 

• Opportunity to grow within a global consulting and technology leader 

• Structured development in client relationship and sales management 

• Exposure to senior leadership and clients across the energy and resources sector 

• Collaborative, dynamic and growth-oriented working environment 

The Power Supply Design Engineer is in charge to perform and follow a part of the Power Supply and Distribution design activity with the support of the Power Supply Design Leader.

He/She will have to perform power supply system design, calculation notes, simulations, and calculations to specify electrical equipment for Traction and Power substations and to verify the conformity of suppliers’ design with the Contract Specification. He/She will have to ensure the coordination of design with all other systems and equipment of the project.

He/She will provide design input for system engineering activities such as requirement management, configuration management, system assurance, and EMC studies.

Organisational Reporting

Reports operationally and hierarchically to the Power Supply Design Leader.

Network & Links

Coordination with the Project team, system integration team, consultant, end client, and internal/external stakeholders.

Responsibilities

• Perform power supply system design and detailed engineering for a railway electrification project (high voltage / medium voltage / traction / low voltage).
• Analyze project specifications and requirements.
• Perform simulations using ETAP and SIGNON.
• Review and validate suppliers’ technical drawings and calculations.
• Prepare Bill of Quantity (BOQ).
• Deliver single line diagrams, functional specifications, and technical drawings.
• Prepare design reports and schedules.
• Review suppliers’ offers for compliance with customer requirements.
• Manage coordination, interfaces, and Requests for Information (RFI).
• Coordinate with:
  • Customer, utility, contractors
  • Other subsystems (communication, signaling, trackwork, SCADA)
  • Suppliers, subcontractors, partners
• Prepare construction documentation (cable schedules, cable lists, block diagrams).
• Participate in as-built documentation.

Measurement (Performance Criteria)

• Timely delivery of deliverables
• Quality of documents
• Accuracy of work
• Client satisfaction

Are you passionate about design, creativity, and inspiring people through great home furnishing solutions? Join our team and gain hands-on experience in creating engaging retail environments that inspire our customers every day.

Interior Design Intern

• Support the creation of inspiring room settings and home furnishing solutions in the store.
• Assist with space planning, design ideas, and store layout updates.

Visual Merchandising Intern

• Support the team in creating attractive product displays and visual merchandising concepts.
• Assist in implementing seasonal themes and store display installations.

Graphic Communication Intern

• Assist in creating and updating in-store graphics, signage, and communication materials.
• Support visual communication to ensure clear and inspiring customer guidance in the store.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Copywriter and Social Planner (Malaysia)

As Maker Lab continues to reach new heights, we’re looking for a hybrid creative powerhouse to join our studio team in Malaysia. As a Copywriter and Social Planner, you will sit at the intersection of storytelling and strategy, working with multidimensional talent in a fast-paced environment. We need a risk-taker who is comfortable pushing creative boundaries while ensuring every post and campaign is backed by sound social logic.

This role is for someone who can move seamlessly from deep-dive audience research to high-impact headline writing. You’ll be a key member in producing engaging content for an exciting roster of global technology and entertainment brands. If you are a collaborative "maker" who can think like a strategist and write like a fan, we want to hear from you.

Role: 

• Own the end-to-end creative process for social content—from initial brief and strategic research to ideation and final copy execution.
• Develop and manage social media editorial calendars for platforms including LinkedIn, Facebook, and X (Twitter), ensuring content aligns with overarching brand strategies.
• Flex your copywriting expertise across diverse digital marketing initiatives, brand campaigns, and high-stakes internal communication materials.
• Balance daily "bread-and-butter" copywriting needs with the ability to ideate "out-of-this-world" creative projects that break through the noise.
• Act as a strategic planner, identifying audience insights and social trends to inform content pillars and platform-specific tactics.
• Champion creative excellence by leading internal knowledge-sharing sessions on the latest trends in copywriting, social strategy, and digital culture.
• Collaborate closely with designers and art directors to ensure visual and verbal elements are perfectly synchronised.
• Deliver persuasive, high-energy presentations to internal stakeholders and clients, effectively "selling" creative concepts and strategic rationale.

You:

• 5+ years of experience in copywriting and social media planning, with a proven track record within a creative agency, consultancy, or technology-led environment.
• Exceptional presentation and communication skills, with the ability to articulate complex creative strategies to senior stakeholders with confidence and clarity.
• Passionate about the full spectrum of content marketing—from viral social hooks to long-form storytelling and strategic brand positioning.
• Masterful command of English (written and verbal), with the ability to adapt tone and voice across multiple brand identities.
• Strong project management abilities, capable of navigating a dynamic matrix organisation and managing multiple high-priority workstreams simultaneously.
• Strategic mindset with an analytical edge, comfortable using social insights to steer creative direction.
• A self-starter who thrives in an autonomous, "start-up" style environment and isn't afraid to get their hands dirty.
• Passionate about the technology and entertainment landscape, with a desire to contribute to high-impact brand stories.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Contract Type: 6 months fixed-term contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Human Resources Management

• Review and update Talent & Culture policies and procedures and other human resources materials

• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management

• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process

• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice

• Prepare and submit periodic Talent & Culture reports to management

• Prepare and issue correspondences relating to the Talent & Culture department

• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations

• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of Talent & Culture

• Oversee the organization and execution of employees’ social, athletic and recreational activities

• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel

• Analyze  the hotel manpower requirements

• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures

• Conduct recruitment and exit interviews

• Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the team

• Constantly monitor team members performance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

About You

You will join the SEEK Business engineering team — a self‑contained scale‑up powered by SEEK’s global platform. You will design, build, and maintain full‑stack software that powers Australia’s largest online business‑for‑sale marketplace. Working across TypeScript, NodeJS, React, GraphQL, and AWS, you’ll deliver secure, reliable, and scalable solutions end‑to‑end. You will collaborate daily with product managers, designers, and fellow engineers, contributing to architecture decisions and continuous improvement in DevOps, CI/CD, and automation. Success in this role means shipping well‑crafted code, owning complex technical decisions, and helping the team raise engineering quality while driving rapid delivery.

What You Will Do

• Design and build high‑performance full‑stack applications using modern tech
• Own services through development, testing, deployment, and production support
• Contribute to architecture decisions and continuous delivery improvements
• Collaborate with design, product, and cross‑functional teams to deliver at speed
• Strengthen DevOps culture through CI/CD, observability, and automation
• Ensure reliability and performance of SEEK Business’s platforms
• Share learnings and mentor peers to uplift technical standards

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Do shift online support for continuous production line and ensure equipment in good performance to meet the goals on quality, yield, and cost, utilization and cycle time.
• Support the production Report the online machine status and issue to EE Leader and Engineer.
• Perform final test product conversion and do well 6S job and ensure the continued and smoothed production line.
• Support tech team to meet the goals on Machine Down time; Utilization; to improve MTBA / MTBF.
• Support Engineer for project follow up.
• Give training Operator about machine operation and to improve their working skill.
• Spare parts hand out; replacement; and make good record for tracking.
• Able support shift rotated & OT coverage.

Rentokil Initial adalah sebuah syarikat perkhidmatan perniagaan antarabangsa yang mempunyai lebih dari 68,500 rakan sekerja di 90 buah negara.

Kami berusaha untuk melindungi orang ramai dan meningkatkan taraf kehidupan yang lebih baik, contohnya dengan mengawal makhluk perosak dan meningkatkan mutu kebersihan.

Kami pakar dalam bidang kami dan melabur dalam latihan, sains, inovasi dan teknologi.

Mendengar dan bertindak di atas maklum balas adalah sebahagian daripada budaya kami untuk menyokong rakan sekerja dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan adalah hak asasi semua rakan sekerjanya.

Kami terapkan nilai-nilai Perkhidmatan, Hubungan dan Kerja berpasukan yang kami telah tanam ke dalam diri rakan-rakan sekerja kami di seluruh dunia.

Ketahui dengan lebih lanjut di careers.rentokil-initial.com

Dalam peranan ini, anda akan bertanggungjawab untuk:

• Melakukan servis kawalan makhluk perosak seperti semburan, pewasapan, dan pemasangan perangkap untuk menghapus dan mengawal pembiakan lipas, semut, anai-anai, nyamuk, tikus, lalat, kekaltu, dan haiwan-haiwan perosak yang lain.
• Memberi sokongan kepada Penyelia dan pasukan dalam pelaksanaan tugas.
• Membina dan mengekalkan hubungan yang baik dengan pelanggan-pelanggan.
• Memberi laporan yang betul dan tepat pada masanya apabila diarahkan oleh Penyelia.
• Tugas-tugas lain yang berkaitan dengan pekerjaan yang mungkin diberikan kepada anda dari semasa ke semasa.

SEMUA JANTINA DARI PELBAGAI BANGSA ADALAH DIGALAKKAN UNTUK MEMOHON JAWATAN INI

Calon yang ideal memiliki:

• Kelayakan pelajaran sekurang-kurangnya tahap SPM. Sijil SPM dan Sijil Tamat Sekolah versi asal (original) diperlukan untuk memohon jawatan ini.
• Warganegaraan Malaysia.
• Berumur antara 21 dan 35 tahun (36 tahun ke atas masih boleh dipertimbangkan sekiranya mempunyai pengalaman di dalam industri Pest Control).
• Mempunyai lesen B2, D, dan GDL yang sah.
• Mempunyai lesen Pesticide Applicator (PAL)
• Minat melakukan kerja servis dan kerja luar (outdoor).
• Menetap di kawasan berdekatan.

Sangat Diingini Jika Anda:

• Mempunyai pengalaman dalam bidang Pest Control.
• Berdisiplin dan mampu mematuhi semua polisi dan dasar Syarikat.
• Boleh bekerja lebih masa.
• Berupaya untuk berbahasa Melayu dan juga memahami bahasa Inggeris mudah (penulisan dan percakapan).
• Boleh menggunakan telefon pintar dan celik IT/teknologi.

Job Description

We are looking for a forward-thinking FinTech (brokerage) Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team.

Responsibilities

• Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans.
• Manage the daily operations of experiential stores to ensure efficient workflows.
• Lead and motivate the sales team to meet and exceed sales targets.
• Develop and implement consistent customer service standards to enhance customer satisfaction.
• Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Plan and execute marketing activities to attract new customers.
• Maintain good customer relationships and build brand loyalty.

• Fluent in English, Malay and Chinese is highly preferred.
• Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels.
• Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
• Strong analytical and problem-solving abilities, capable of developing effective business strategies.
• Familiarity with user experience design principles, with relevant work experience and knowledge.
• Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset.
• Registered as a Unit Trust Consultant (UTC) is essential for this role; however, the company will sponsor you to obtain the license.
• Candidates who already hold a CSMRL license or are willing to obtain it after joining the company are highly preferred.
• Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.

The Reference Data Specialist (RD PH) is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

• Develop embedded firmware which run on Bosch products.
• The developed embedded firmware shall base on test requirement from customer, internal engineering and manufacturing.
• The embedded firmware shall be able to interact with manufacturing and engineering test system via physical interface such as Serial, Ethernet, and USB
• Work closely with embedded firmware team in Malaysia and Germany in order to achieve common product development goal.
• Assist global engineering team to perform HW-SW integration bring up during development phases.
• Assist global manufacturing sites in troubleshooting manufacturing related problems.
• Provide postproduction and failure analysis support.
• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary, develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure logs, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for overseeing the operation, maintenance, and continuous improvement of sputtering equipment used in the production of hard disk media. You will work closely with cross-functional teams to ensure optimal equipment performance, minimize downtime, cycle time improvement and contribute to the development of new processes and technologies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement preventive maintenance schedules to ensure equipment reliability.
• Monitor and analyze equipment performance data to identify areas for improvement.
• Oversee machine installation, maintenance, and repair of sputtering equipment.
• Conduct root cause analysis for equipment failures and implement corrective actions.
• Collaborate with process engineers to develop and optimize sputtering processes.
• Develop project (equipment upgrades) plans, timelines, and budgets, ensuring projects are completed on time and within budget.
• Provide technical expertise, training, and mentor junior engineers/technicians on equipment operation and maintenance best practices. 
• Ensure all equipment and support systems comply with safety regulations and industry standards.
• Prepare and present reports on equipment status, performance metrics, and project progress to management.
• Document standard operating procedures (SOPs) and best practices for equipment operation and maintenance.
• Work closely with cross-functional teams, including process engineers, production managers, and quality assurance, to achieve production goals.
• Perform other duties as assigned by management.

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. 

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. 

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. 

• Assist in conducting HSE inspections and audits to identify potential hazards and risks in the workplace
• Assist in developing and implementing safety procedures and protocols
• Assist in conducting training sessions for employees on HSE best practices
• Assist in investigating incidents and accidents to determine root causes and prevent future occurrences
• Assist in maintaining HSE records and documentation in compliance with regulatory requirements
• Assist in coordinating with external agencies and contractors on HSE matters

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

This role covers the activities post inputs are received from the source - retailers/vendors. Primary focus is to be the bridge between the Supplier Engagement team and other Ops pillars. System changes surveys, BAU query resolution, MSD tickets tracking and closure, KPIs reporting, productivity initiatives, RCAs are the key areas of work for this team. Apart from this, the team is also responsible to analyze, classify and management of the data. This role is accountable for handling data queries arising from BAU quality checks (RAP & DQI scoring).

Job Responsibilities

Retailer Onboarding and Engagement:

• Collaborate with the Supplier Engagement Lead on retailer onboarding.
• Ensure compliance for received data by working closely with retailers and NielsenIQ teams.
• Track retailer or vendor data quality and conduct regular reviews with internal stakeholders and retailers.
• Drive specific quality improvement goals for retailers, including change management related to data receipt.
• Handle large data sets with exposure to multiple formats and TLog data.
• Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance.
•  Ability to extract, transform, load, and clean large data sets from multiple sources.
• Familiarity with managing, querying, and aggregating large data sets.

System Change and Data Corrections:

• Plan and follow up on operational activities.
• Address data corrections due to MSD or other data errors through retailer discussions and planning with Ops.
• Track and resolve MSD tickets.
• Collaborate with INS team on results of eDive for System change.

Stakeholder Management & BAU Collaboration and Communication:

• Act as the internal SPOC for Ops and regional leadership teams.
• Provide updates on KPIs, market progress on retailer onboarding, BAU KPIs, and productivity initiatives. (internal SPOC for Ops)
• Communicate with internal and external stakeholders to resolve data issues.
• Provide timely updates and visibility to stakeholders.
• Contact data providers via email if data has not been received as per SLAs.
• Communicate with data providers on any discrepancies found in initial data checks, FoVa reports, shop usability, or other factory processes.
• Handle new store information and confirmation on store closures.
• Address new stores and closed store queries.
• Coordinate with Input Ops and Output for processing reissued data.
• Send relevant IO communications (internal) regarding new/closed stores, missing retailer data, estimation of retailer data, reissue of retailer data, store name changes, store mapping corrections, retailer expansion, and retailer data changes during BAU.

Quality Assurance:

• Conduct quality checks, including eDive primary testing of data, and RAP scoring, eDive.
• Address data queries arising from quality checks.

Opportunity Identification:

• Identify new operational efficient opportunities within existing retailers.
• Ops teams (NOC), and DA Analysts to realize these opportunities, consulting closely with the commercial or RV team as applicable.

As Senior Sales Manager, Small Medium Business, you will be part of the Small Medium Business sales organization in NielsenIQ APAC and will collaborate with the respective market Sales Team to generate revenue for the products you assigned for Small and Medium Clients in your respective market. To be successful in this role, you need to have a proven track sales record. You will be a team player that has a strong bias for action, and an ability to ‘find a way’ to overcome barriers and challenges. As we are a global organization, you will build networks, and work on assignments and opportunities across borders, which will require strong written and verbal communication skills.  Existing/Previous knowledge and exposure to NielsenIQ retail measurement data will be a plus.

Responsibilities

Commercial Leadership

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset;
• To drive and champion a sales and growth mindset within the organization;
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients;
• To build and empower a team that is accountable for the delivery of business goals and targets.
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients

Financial Acumen

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets;
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets;
• To manage the ongoing pipeline management, sales forecasts & sales meetings.

Client Leadership

• Build SMB client prospect database
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads
• Actively engage with clients & taking ownership;
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client;
• To ensure client centricity and satisfaction.

Be an Ambassador

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements;
• To be a role model internally, participate in company events and activities

• Responsible for following detailed instruction provided by the Manager/Operations Executives of their section.
• Review of job file prior to inspection ensuring that everything is in order.
• Ensure that the operations or inspections are performed in accordance with the approved procedure or standard/method.
• Prepare all necessary tools, instruments and documentation needed to perform inspection.
• Provide guidance to trainee or junior inspectors when on the job.
• Supervise inspection team when required.
• Check with Port Operations, agents and terminals for arrival and berthing status of vessels.
• Check draft field report and organise report before handing over to Operations Executive.
• Assist in daily operations when required.
• Update Operations Executive on daily basic for operation and highlight any problems encountered during inspection.
• Maintenance on equipment and other apparatus used.
• Bring to the attention to superior of any possible discrepancies during inspection and to take preventive measures.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Responsible for following detailed instruction provided by the Manager/Operations Executives of their section.
• Review of job file prior to inspection ensuring that everything is in order.
• Ensure that the operations or inspections are performed in accordance with the approved procedure or standard/method.
• Prepare all necessary tools, instruments and documentation needed to perform inspection.
• Provide guidance to trainee or junior inspectors when on the job.
• Supervise inspection team when required.
• Check with Port Operations, agents and terminals for arrival and berthing status of vessels.
• Check draft field report and organise report before handing over to Operations Executive.
• Assist in daily operations when required.
• Update Operations Executive on daily basic for operation and highlight any problems encountered during inspection.
• Maintenance on equipment and other apparatus used.
• Bring to the attention to superior of any possible discrepancies during inspection and to take preventive measures.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management