Total 1,063 job vacancies in Kuala Lumpur City Centre

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a Data Analytics Lead who's a practical problem-solver. The ideal candidate has strong problem solving and analytical skills, and is able to work with others to turn ideas into action. They don't stop at finding a neat solution to a problem - they want to implement change and see the results of their work. They’re comfortable with data, ready to tackle tricky problems in ambiguous situations, and able to partner with stakeholders, including senior leaders.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Responsibilities

• The role will report directly to Senior Leadership and offer high exposure to the executive leadership team, working on strategic priorities.
• There will be limited repetitive or process-based work. The majority of the focus will be on projects that deliver real business impact.
• Projects will vary in nature, scope, and duration, making this role ideal for candidates who enjoy variety and tackling new challenges.
• Example projects could include:
• Restructuring our analytics tables to ensure consistency across the firm, fast retrieval, and user-friendly creation of new metrics.
• Diagnosing issues with our sales funnel and working with our sales team to improve processes, including AI-automated solutions where possible.
• Building a churn-prediction model that will help us to pre-emptively engage with customers at critical junctures.
• Conducting price elasticity analysis and designing and implementing experiments to test the hypotheses.
• Automating our weekly and monthly reporting to surface insights and allow us to see the “so what."

• Professional Experience: 4–8 years of experience, ideally in a tech company or fast-paced environment, with a strong track record of implementing solutions and delivering results.
• Team Leadership: At least 1 year of experience leading and managing teams effectively.
• Problem-Solving & Analytical Expertise: Strong structured problem-solving skills with advanced proficiency in data and analytics tools (required: strong SQL; preferred: strong Python), including data modeling and table structuring for efficiency and usability.
• Execution-Driven Approach: Highly practical and results-oriented, with the ability to translate solutions into tangible business outcomes.
• Project & Stakeholder Management: Skilled in managing multiple projects and stakeholders within dynamic, high-growth environments.

We are seeking a Sales Operations Associate to join our team. The role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal and external teams, and handle operational challenges effectively.

Responsibilities

1. Documentation Management

Manage and organize various sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.

Implement and follow checklists, standard Sales operations operating procedures, and document tracking systems to maintain operational efficiency and quality.

Regularly review documents, reports, and communications to identify errors or discrepancies and address them promptly.

Regularly update internal stakeholders on documentation status, including risks, timelines, and necessary changes.

Provide training or guidance to team members and sales team on best practices.

2. Communication with Sales Team Leaders (Proficient Bilingual – English & Mandarin)

Collaborate with the sales team in both English and Mandarin to resolve operational issues, clarify processes, and maintain clear communication with Chinese clients.

Review, summarize, and distill complex legal, IT, or operational documents to communicate key points to the sales team.

Respond to special inquiries and requests in groups chat with sales team leaders, ensuring clarity, respect, and problem resolution.

3. Cross-Departments projects:

Coordinate cross-departmental projects, acting as a liaison between Sales, IT, Legal, Risk, and Compliance teams to ensure the seamless execution of initiatives.

Organize and facilitate meetings between relevant departments to gather requirements, share updates, and ensure alignment on project goals.

Track project milestones and deliverables, proactively identifying potential roadblocks and working with teams to find solutions.

4. Product Launch Support:

Participate in pre-launch activities for new products, including understanding and verifying product features, identifying potential issues, providing feedback, and verifying subsequent fixes.

Confirm product readiness for launch and assist in introducing new products to end-users through clear communication and support materials.

5. Case Management:

Take ownership of “Special case” management, including analyzing, replying to sales team, tracking, following up, and ensuring timely resolution of client issues or special requests.

Work with cross-functional teams (e.g., Backoffice, Risk, IT, Compliance, sales) to ensure all necessary steps are followed for case resolution, ensuring all cases are documented properly.

Handle any clients’ interests conflicts or challenging communications among sales team leaders diplomatically.

6. Leads Data Collection & Organization:

Organize leads data from various sources, ensuring accurate entry into CRM systems or databases.

Ensure all lead information (contact details, status, source, etc.) is categorized and updated regularly for easy tracking and follow-up.

Support the creation of lead reports, tracking conversion rates, lead status, and other key metrics to measure sales pipeline performance.

Ensure smooth handover of qualified leads to sales teams, keeping track of lead progress and providing updates as needed.

Work closely with sales and marketing teams to ensure lead data is aligned with campaign strategies and objectives.

• Bachelor's degree or equivalent experience finance, business operations, or a related field.
• Have 1 to 2 years experience working in the fintech industry , mainly supporting the Sales teams.
• Fresh graduates are welcome to apply.
• Proficient in both English and Mandarin, with strong written and verbal communication skills.
• Proficient in Microsoft Excel (VLOOKUP, XLOOKUP, basic PivotTables, etc.) and Word (formatting, tables, footnotes, etc.).
• Excellent time management and multitasking abilities, with a proven track record of prioritizing tasks, meeting deadlines, and managing concurrent responsibilities effectively in a fast-paced environment.
• Exceptional attention to detail and ability to handle tasks with precision.
• Leverage tools like AI, Excel, and other software to improve work efficiency, streamline processes, and enhance the quality of reports.
• Ability to think critically, problem-solve, and show initiative in seeking solutions.

About EPOS

EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs. We are backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), part of its global merchant payment services Antom.

As part of our aggressive expansion plan, Malaysia is our first stop and we are building a huge sales team. This is a unique opportunity to be part of a mission-driven team focused on empowering Small and Medium Enterprise (SME) owners to embrace digital transformation through EPOS’ cutting-edge solutions.

Be part of Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

About This Role

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
  
• Accurately document client interactions, issues, and resolutions in the support system.
  
• Manage multiple support cases while delivering prompt and high-quality service.
  
• Escalate complex or unresolved issues to the relevant technical teams when necessary.
  

Service Quality & Client Experience

• Follow through on support cases and proactively update clients to manage expectations.
  
• Identify recurring issues or feedback trends and propose improvements to enhance service experience.
  

Process Improvement & Collaboration

• Work with internal teams (technical, operations, sales) to resolve client issues efficiently.
  
• Contribute to knowledge base development, documentation, and support resources.
  
• Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

We would love to hear from you if…

• Proficient in English and Chinese, due to having Chinese clients to communicate with.

• You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus). Fresh graduates are also welcomed!
  
• You have a good working knowledge of Windows and Android operating systems.
  
• You're familiar with basic networking and peripheral hardware setup.
  
• You're comfortable using Microsoft Excel for tracking, logging, and reporting.
  
• You're a natural problem solver who can stay calm and resourceful under pressure.
  
  

Males and Females welcome 

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Job Description 

Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure. 

Working Hours 

Shifts will be assigned each week during the following timeframes: 

Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm 

Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm 

Key Responsibilities 

• Be an ambassador of the Stranger Soccer brand at the games 

• Facilitate numerous football games around Kuala Lumpur & Selangor

• Ensure an OUTSTANDING game experience from start to finish 

• Be ready to step in and play, to cover for any no show players or Hosts 

• Report issues back to Operations Management 

• FUN outgoing personality 

• Understanding of and passion for football 

• Excellent people and communication skills 

• Previous experience in customer service is a plus 

To apply, please visit https://www.strangersoccer.com/official-host and fill in the application form there. 

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Most of your time will be spent driving impact through:

• Securing Our Foundations: Supporting Senior Security Architects to design resilient architectures across our applications and cloud environments (AWS, Azure, or GCP), while conducting threat modeling and vulnerability assessments to identify and mitigate risks before they disrupt us.
• Integrating Security & Compliance: Partnering cross-functionally with IT, DevOps, and Engineering to bake security into our SDLC and operations via DevSecOps practices, while meticulously developing and maintaining security standards that keep us compliant with ISO 27001, NIST, and GDPR.
• Defense & Automation: Keeping a pulse on emerging threats to proactively strengthen our posture, evaluating new security tools, leveraging basic scripting (Python, Bash) for automation, and providing reliable support to investigate, contain, and document security incidents.

These are minimum-requirement skills and a ‘must-have’ for the role:

• Educational Foundation & Passion: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related technical field, paired with a strong desire to learn and a genuine passion for cybersecurity. Relevant industry certifications (e.g., CompTIA Security+, (ISC)² SSCP, GIAC GSEC) are a plus.
• Hands-on Experience & Tooling: 1–3 years of experience in a cybersecurity or IT role, with practical familiarity using common security technologies such as firewalls, IDS/IPS, and SIEM solutions.
• Cloud & DevSecOps Knowledge: Direct experience with cloud platforms (AWS, Azure, or GCP) and their native security services, alongside a strong familiarity with DevSecOps practices, tools, and basic scripting skills (e.g., Python, Bash) for security automation.
• Core Technical Knowledge: A fundamental understanding of networking concepts (TCP/IP, DNS, routing) alongside core security principles like the CIA triad and the principle of least privilege.
• Analytical & Communication Skills: Strong analytical and problem-solving skills, combined with excellent written and verbal communication to effectively articulate complex technical concepts to both technical and non-technical audiences.

The Opportunity: 

As the Sales Coordinator, your role is to maximize the customer's (retailers) in-stock position via prompt order processing, generation of reports and accurate maintenance of data systems in line with the requirements of the Australian and New Zealand Account Team, and provide high standard of service to all customers. 

What Your Impact Will Be: 

1. Order Processing 

• Ensure all orders are processed, released and supplied in full and on time, in accordance with customer trading terms and delivery requirements.
• Process all sales orders within a 12-hour turnaround period.
• Maintain a system to manage customer back orders to ensure that the order is supplied in full once stock has become available.
• Monitor product codes, pricing, quantities and delivery windows to ensure accurate and efficient delivery of orders and to minimize return/credit claims.
• Manage and maintain data integrity of customer ordering system in line with the requirements of the Account Teams (e.g. EDI)

2. Sales Support & Customer Service 

• Develop and maintain strong and co-operative relationships with Account Team members and external parties.
• Input and maintain forecast in accordance with specific order requirements as determined by the Account Teams.
• Determine shipping priorities in conjunction with the Account Team on a weekly basis.
• Recommend actions to the Account Teams that will capture sales opportunities (eg. via the generation of the following reports - unshipped/supply ratio report, open/back order reports, forecasts vs bookings).
• Ensure complete visibility of customer order status, through clear daily communication to all stakeholders.  Assist with the growth targets for NZ by providing the NZ Team with key data and reports to assist with maximising sales orders.

3. Other Duties 

• Develop and maintain procedure manuals to facilitate a best practice approach with the Sales Administration Team.
• Maintain the integrity of the data held with ISIS as directed by the Business Team
• Provide Sales Administration expertise in all meetings and in special project teams when required.
• Report on lost sales and unshipped items by order. 

About the Role

We’re on the lookout for a fun, creative, and social-media-savvy intern to join our marketing team at moomoo Malaysia! If you love making content and keeping up with the latest trends, this role is for you. You’ll work closely with our Marketing team bring fresh ideas to life. This role is ideal for someone who loves social media, enjoys creating engaging content, and wants hands-on experience in digital marketing for a fast-growing fintech brand.

Responsibilities

• Assist in planning, creating, and scheduling content across moomoo Malaysia’s social media platforms (Facebook, Instagram, YouTube).
• Curate and create content including short-form videos and images to drive engagement.
• Support campaign execution, including promos, branding campaigns, and content collaborations.
• Work closely with the internal creative team on design assets and marketing materials.
• Help with event and activation support when needed.
• Monitor social media trends and provide fresh, financially relevant content ideas.
• Support in compiling social media reports and performance insights.
• Assist with admin coordination, procurement, and paperwork.

• Pursuing or recently graduated with a degree/diploma in Marketing, Communications, Business, or related field.

• Strong interest in social media, digital marketing, and branding.
• Familiar with content creation tools (Canva, CapCut, Later).
• Creative mindset with the ability to write engaging captions and brainstorm new content ideas.
• Fun, organized and proactive.
• Bonus: Knowledge of investment and content creation for reels/TikTok trends, short-form video editing.

ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

Key Responsibilities

• Payroll Support: 
• Maintain accurate and timely payroll input data (new hires, leavers, promotions, allowances).
• Perform checks on HRIS changes to ensure payroll implications are accurate. 
• Run payroll simulation or pre-validation when required to ensure data accuracy. 
• Support payroll specialist with leave-related calculations. 

• Medical Benefits Administrations: 
• Administer employee benefits (enrolment, termination, changes).
• Manage claim escalations and assist in renewal.  
• Maintain benefits SOPs and track utilisation reports for insights and audits. 
• Leave Administrations & Management: 
• Review and approve leave requests that require HR validation (exceptions, manual entries, backdated submissions). 
• Manage year end leave carry-forward calculations. 
• Ensure accurate setup of public holidays across the countries (validate that country public holiday calendars align with local labor law).
• Coordinate changes immediately when the government announces special holidays. 
• Expense Claim Administration: 
• Audit employee expense claims for policy compliance.
• Review supporting documentation and resolve discrepancies.
• Respond to employee queries regarding expense claims and escalations.

Key Competencies & Skills

• Hands-on experience with payroll and HRIS systems (preferably Workday).
• Proficient in Excel/Google Sheets for reporting, and data analysis.
• High integrity and discretion in handling sensitive data.
• Strong attention to detail, accuracy, and process compliance.
• Excellent communication and coordination skills.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2–3 years of payroll experience.

Why Join Us?

• Be part of a high-growth company on a mission to revolutionize logistics in Southeast Asia.
• Work with passionate and driven individuals who believe in pushing beyond what’s ‘good enough.’
• Opportunity to grow and develop within a people-centric organization.
• Competitive salary, benefits, and learning opportunities to support your career growth.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas. Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes. How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Most of your time will be spent driving impact through:

• Multi-Cloud Infrastructure & Kubernetes Management: Own, deploy, scale, and maintain our multi-cloud architecture across Tencent Cloud, Alibaba Cloud, and GCP. You will manage containerised workloads end-to-end using TKE, ACK, and GKE clusters to ensure high availability for both China domestic and global operations.
• Automated CI/CD & Infrastructure as Code (IaC): Design, build, and optimise robust CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions. Develop and maintain reusable Terraform modules to standardise infrastructure deployments globally.
• Compliance, Monitoring & Operational Excellence: Ensure absolute compliance with China’s data residency, domestic CDN requirements, and ICP regulations. Implement proactive observability (Prometheus, Grafana), participate in daytime on-call rotations, and integrate alerts with regional collaboration tools (WeChat Work, DingTalk, Feishu).

These are minimum-requirement skills and a ‘must-have’ for the role:

• Proven Multi-Cloud & Kubernetes Expertise: At least 3 years of overall cloud experience, featuring a strict minimum of 1 year each of hands-on experience with Tencent Cloud (TKE, VPC, CLB), Alibaba Cloud (ACK, ROS, SLB), and GCP (GKE, IAM, Cloud Run). Production-level experience with Kubernetes is mandatory..
• Strong Automation, IaC & Scripting Skills: Proven track record of developing Terraform modules for multi-cloud environments alongside experience building pipelines in Jenkins, GitLab CI, or GitHub Actions. Proficient in automation via Python, Go, or Shell scripting.
• Bilingual Fluency & China Compliance Knowledge: Native or business-level fluency in Mandarin (to interface with domestic platforms and teams) and English proficiency for technical documentation. You must possess a solid understanding of China's ICP registration and domestic CDN frameworks.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of 

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. 
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a startup, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

1. Leadership & Collaboration

• Team Development: Lead the recruitment of a team of Pricing Analysts/Executives and train a motivated team to coordinate pricing strategy and execution
• Stakeholder Management: Chair coordination with Finance to ensure that pricing strategy is reflected in the P&L. Promote a collaborative environment between cross-functions (products, system, finance and key account management teams) that help resolve daily issues

2. Yield Performance 

• Weekly Forecasting: Evaluate sales forecast data , generate and present weekly yield forecasts, and identify trends, risks, and opportunities for revenue growth.
• Performance Analysis: Monitor the variance between targeted vs. achieved yield and implement corrective pricing actions where necessary.
• Yield Strategy: Develop high-quality, simple, but consistent processes to ensure revenue is maximized with a similar pricing strategy for all agents and partners.

3. Revenue Integrity & AWB Governance

• Verification & Audit: Lead the systematic audit of Air Waybills (AWB) to ensure shipments are captured at the correct rates and surcharges.
• Reprocessing: Manage the team’s workflow for reprocessing incorrectly rated shipments, ensuring revenue recovery and preventing billing disputes.
• Root Cause Mitigation: Work with cross-functional teams (CTOs, system, and finance) to identify why rating errors occur and implement system-level fixes.

4. Ancillary & Cost-Linked Pricing (Other Charges)

• Surcharge Management: Manage and update all "Other Charges" (Fuel Surcharges, Security, Terminal Handling, etc.) across the network.
• Cost-to-Price Synchronization: Monitor underlying cost changes (vendor increases, fuel fluctuations, or regulatory fees) and ensure these are timely adjusted within "Other Charges" to protect net margins.
• Ancillary Revenue Growth: Identify opportunities to introduce or optimize service-based charges to enhance total revenue per shipment.

5. Rate Lifecycle & System Integrity

• Agile Rate Updates: Oversee a team of Pricing Executives in loading and updating Contractual, Published, and Market rates in the core system with 100% accuracy.
• Market Benchmarking: Periodically review and adjust published rates to ensure Teleport remains competitive and aligned with current market demand and capacity shifts.
• System Efficiency: Work with finance and tech partners to streamline reporting and develop automated forecasting tools to increase productivity.

LEADERSHIP BELIEFS

To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves: As needed, and never delegate work that one would not be willing to do themselves.
• Speed over everything: Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
• Over-communicate: Particularly as we are all quite autonomous.
• Staff Care: Take care of our staff, and treat them as they would want to be treated.
• Goal Oriented: Are rigid on goals, but flexible on the details.

Qualifications & Experience

• Experience: 5+ years in Pricing, Revenue Management, Finance (Airlines/Logistics/Express preferred) and minimum 2 years in managerial level.
• Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• Financial Acumen: Deep understanding of cost structures and how surcharges impact the bottom line.
• Data Mastery: Proficiency in Excel and BI tools; ability to manage high-volume data without losing sight of the "big picture."
• Leadership: Experience managing a process-driven team under tight deadlines.

Personal Attributes

• Commercially minded with a proactive and collaborative approach.
• Comfortable working in a fast-paced, deadline-driven environment.
• Willingness to learn and adapt to evolving market and network dynamics.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
The SEO Specialist will be responsible for planning and executing global SEO strategies across multiple markets. This role requires strong hands-on execution ability across on-page, off-page, and technical SEO, as well as strategic thinking to independently drive organic growth on a global scale.

Key Responsibilities:

• Take full ownership of SEO performance across global markets, including on-page, off-page, and technical SEO initiatives
• Conduct in-depth competitor analysis and market research to develop scalable global SEO strategies based on data and market insights
• Execute and continuously optimise SEO strategies to improve keyword rankings, organic traffic, and conversion performance across different regions
• Perform comprehensive keyword research and build structured content pillars aligned with search intent and business objectives
• Create detailed SEO content briefs and collaborate closely with copywriters and content teams to ensure high-quality, SEO-aligned content production
• Work closely with the Global SEO team to align with overall SEO direction, standards, and best practices across all markets
• Coordinate with cross-functional teams (Content, Development, Design, and Marketing) to ensure smooth execution of SEO initiatives
• Monitor SEO performance through GA4, Google Search Console, Ahrefs, SEMrush, and other SEO tools, while providing regular reporting and actionable optimisation recommendations
• Identify technical SEO issues and work closely with the Development team to resolve them efficiently
• Leverage AI-powered tools to improve research efficiency, content structuring, workflow productivity, and SEO scalability
• Support authority-building initiatives, including backlink strategy planning, outreach, and execution across global markets
• Stay updated on search engine algorithm updates, industry trends, and emerging AI-driven SEO practices to continuously improve strategy and execution

• Minimum 3+ years of experience as an SEO Specialist
• Strong proficiency in English, with excellent reading, writing, speaking, and communication skills
• Proven experience managing SEO projects independently across different markets or regions
• Prior experience in the financial services industry.
• Strong understanding of on-page, off-page, and technical SEO best practices
• Experience conducting competitor analysis and developing scalable SEO strategies based on market insights and search trends
• Hands-on experience with tools such as GA4, Google Search Console, Ahrefs, SEMrush, Screaming Frog, or similar SEO platforms
• Experience creating SEO content briefs and collaborating closely with copywriters and content teams
• Strong analytical mindset with the ability to interpret SEO data and translate insights into actionable strategies
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Familiar with AI-powered tools and able to leverage them to improve workflow efficiency, research quality, and SEO execution
• Ability to adapt quickly in a fast-paced environment and manage multiple SEO initiatives simultaneously
• Self-motivated, detail-oriented, and capable of driving projects with minimal supervision

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

This role will work closely with the Regional Learning & Development Specialist in supporting the development, coordination, and implementation of learning programs for both employees and clients. As an L&D Associate, you will collaborate with cross-functional teams and Subject Matter Experts (SMEs) to help create engaging, organized, and impactful training experiences.

As a Learning & Development Associate, you will 

• Assist in developing digital and instructor-led training modules.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging learning experiences.
• Collaborate in producing courses weekly using SCORM authoring tools for external clients.
• Act as a Project Team B member, supporting the production and revision of course outputs for clients.
• Manage content uploads, updates, and organization in the LMS.
• Assist the L&D Specialist in the rollout of courses and in mapping onboarding journeys.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

What we are looking for - the ideal profile

• 2-5 years of relevant work experience in training, education, HR, or related fields.
• Proficiency in using Articulate as a SCORM authoring tool (e.g., Storyline, Rise).
• Highly resourceful in creating engaging and effective learning materials.
• Strong understanding of learning principles, including instructional design best practices.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you will benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

​​WHAT YOU’LL DO​
As an Accounting Manager, you are responsible for supporting the Sales & Profit by generating and ensuring accuracy of monthly, quarterly, and yearly reports to deliver a Great Customer Experience in line with the Country goals. Guarantee tax and VAT declarations and payments corresponding legal demands. Ensure liquidity. You support the country to have Great People & Teams by managing and leading the accounting department team according to H&M values and guidelines.

You will:

• Generate and ensure accuracy and legal conformity of required accounting reports. Collaborate, establish procedures, and follow up with other departments to ensure timely reporting.
• Manage and execute recruiting, training, developing and succession planning for the accounting department team. Ensure that all employee relation responsibilities are fulfilled.
• Guarantee tax and VAT payments according to legal demands. Generate cash flow forecast and ensure liquidity.

WHO YOU’LL WORK WITH​
As an Accounting Manager, you’ll work closely with Country Controller and external auditors, authorities This is a full-time position, this role will be reporting to Regional Accounting Manager – APAC.

WHO YOU ARE​
We are looking for people with…

• CA/ACCA/ AICPA qualified with a minimum of 7 years accounting experience
• A strong team‑player mindset, with the ability to coach, support, and collaborate effectively across functions
• Advanced Excel skills
• Experienced in SAP, VIM and Concur
• Retail industry experience & Big 4 background are considered an advantage

And people who are…

• A strong communicator with proven stakeholder management skills, including engagement with internal and external auditors and regulatory authorities
• Highly analytical, with strong problem‑solving capabilities 
• Passionate about problem solving, process improvement and driving meaningful change

WHO WE ARE​
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​
​
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​​WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​
All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​ 

JOIN US​
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​
​
Take the next step in your career together with us. The journey starts here.​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 1st June 2026. Due to data policies, we only accept applications through career page.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

In Oracle HCM, the difference between a well-built OTBI analysis and a poorly built one is not just formatting — it is whether the report respects the user's security context, whether it handles flattened hierarchy joins without returning duplicate rows, and whether it actually answers the HR question the business asked. If you build to that standard, this is your role.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is hiring a Report Developer to build Oracle HCM reports and analytics using OTBI and BI Publisher. You will work with functional consultants and client HR stakeholders to translate business reporting requirements into delivered, validated reports that meet operational HR and management reporting needs — and that remain maintainable after go-live.

WHAT YOU WILL DO

• Select the correct OTBI subject area for each reporting requirement — knowing which HR data lives in which subject area, when subject areas can be combined safely, and when the requirement needs a BI Publisher SQL data model instead
• Build OTBI analyses across all HCM functional domains — Workforce Management, Compensation, Absence, Payroll, Talent, Performance, Recruiting, Learning, and Security — applying filters, calculated measures, dashboard prompts, conditional formatting, and drill-down links
• Build BI Publisher reports for all formatted output types — statutory documents such as payslips, IR8A, and CPF reports; transactional outputs such as offer letters and employment verification letters; and operational HR reports requiring pixel-perfect layout
• Test all reports against the intended user's security profile — not the admin account — validating that data scoping by Person Security Profile and Organisation Security Profile behaves correctly before UAT
• Build the report catalogue for client handover — report name, subject area, filter logic, security role required, refresh behaviour, and known limitations — at a standard that allows the client's HR team to maintain and extend reports without calling the SI
• Support post-go-live report training for client HR super-users

WHY ROLLING ARRAYS

Reporting is where Oracle HCM clients see the most immediate business value — and where poorly designed reports create the most post-go-live support noise. At RAC, report development is treated as a skill, not a task, and you will work alongside functional consultants and HR analytics leaders with a clear pathway to BI and Analytics Practice Lead roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays:

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 2–3 years of Oracle HCM reporting experience with hands-on OTBI Answers and BI Publisher development on at least one live implementation
• Demonstrated subject area selection judgement — can explain why a given HR requirement belongs in a specific subject area and what the risk is of using the wrong one
• BI Publisher RTF template development — has built at least one formatted output report (offer letter, payslip summary, employment verification letter) on a live project
• Understanding of OTBI security behaviour — knows that reports must be tested against user security profiles, not admin accounts, and has done so on a delivered report
• Report catalogue documentation discipline — has produced handover documentation at a standard that allows client HR administrators to maintain reports post-go-live

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; the expected starting certification at Consultant level; report developers who understand the HCM process model build more relevant reports
• Oracle Global Human Resources Cloud Implementation Professional — working toward this demonstrates that report development is grounded in Oracle HCM module depth rather than just tool proficiency
• Oracle Analytics Cloud certification or hands-on OAC experience — for programmes where OTBI is insufficient and advanced workforce analytics are in scope
• SQL proficiency for BI Publisher SQL-based data models and for diagnosing OTBI data lineage issues against Oracle HCM base tables

BUSINESS & CONSULTING SKILLS

• HR analytics communication — translates OTBI subject area constraints and data availability into language that HR Directors can use to scope reporting requirements realistically
• Security-aware delivery — tests every report against the intended user's security profile before UAT; admin-account testing is not testing
• Report catalogue discipline — produces handover documentation at a standard that allows the client's HR team to maintain and extend reports without calling the SI
• Structured requirements translation — converts an HR stakeholder's reporting request into the correct subject area, filter logic, and data model design
• Cross-functional collaboration — works alongside functional consultants to understand the data model before building, not after encountering missing fields
• Learning agility — adapts to new HCM modules and reporting subject areas across engagements without requiring extended ramp-up

CAREER PROGRESSION

Consultant → Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

The best PaaS Designers know what not to build. If your instinct is to reach for the simplest extension that solves the requirement — not the most technically impressive one — and you can produce Extension Design Documents a developer can build from without a single clarifying question, we want to talk.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is looking for a Functional PaaS Designer with Oracle HCM Application Composer and Page Composer experience. This is a functional delivery role — not a developer position. You will extend Oracle HCM using Oracle's low-code extensibility layer to meet client requirements beyond standard configuration, govern the extension catalogue, and produce developer-handoff specifications that are precise enough to build from without interpretation.

WHAT YOU WILL DO

• Govern the extension decision framework — assessing every non-standard requirement against the hierarchy of options and recommending the approach that solves the requirement with the least implementation risk and the smallest upgrade footprint
• Configure Oracle Application Composer custom objects — designing top-level and child business objects, defining field types, configuring field-level validation logic, and integrating custom objects with Oracle HCM's standard approval and notification framework
• Configure Page Composer and Page Designer to customise HCM UI layouts — adding hints, making fields conditionally required, hiding fields from specific user populations, and reordering page sections across both Redwood and non-Redwood pages
• Own sandbox management governance — defining the sandbox strategy, managing conflict resolution when parallel configuration streams affect the same pages, and preventing the most destructive sandbox mistake: publishing a sandbox that overwrites another team's approved configuration
• Produce Extension Design Documents at a precision level that allows a developer to build without re-engagement — including upgrade-safety notes that tell the client's support team which extensions require post-patch regression testing
• Advise on Groovy scripting requirements — translating business rules into scripting specifications for developer implementation and reviewing delivered scripts for logical correctness against the original requirement

WHY ROLLING ARRAYS

Extension design is a delivery competency at RAC, not a technical niche. You will work across Oracle HCM implementations where client requirements consistently push beyond standard configuration, developing a rare functional-technical bridge skill set that positions you for Solution Architect and Oracle Practice Lead opportunities.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 4–5 years of Oracle HCM functional experience with hands-on Application Composer and Page Composer configuration on at least two live delivery projects
• Demonstrated ability to design and build custom business objects, configure field validation rules, and deliver page customisations independently without developer support for the functional layer
• Proven sandbox governance experience — has managed a multi-team sandbox environment and prevented configuration conflicts
• Experience producing Extension Design Documents for developer handoff — not just internal notes, but artefacts that another party can build from
• Client advisory experience — has presented extension options and their trade-offs to business stakeholders and defended the recommendation

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; at Senior level this is a baseline expectation
• Oracle Global Human Resources Cloud Implementation Professional — PaaS extensions are built on top of Core HR; module depth is essential for designing extensions that survive quarterly updates
• Oracle Cloud Platform Application Integration 2024 Specialist — for consultants who extend into OIC-based custom UI integrations beyond Application Composer
• Groovy scripting certification or demonstrable project experience — Oracle's Application Composer Groovy API is not formally certified but hands-on project evidence is the equivalent signal

BUSINESS & CONSULTING SKILLS

• Cutover communication — presents go/no-go recommendations to project leadership with a clear rationale that holds up under pressure
• Client data team governance — sets quality gates, holds external data owners accountable, and escalates through the project structure without damaging the relationship
• Migration risk articulation — translates data quality issues into business impact language that project leadership can act on, not just technical error counts
• Delivery accountability — owns the migration workstream outcome, not just the individual load runs
• Mentoring delivery — builds junior consultant capability through structured review, not just observation
• Structured escalation — knows the difference between a data quality issue that can be resolved and one that requires a go-live date conversation.

BUSINESS & CONSULTING SKILLS

• Extension advisory credibility — presents build-versus-configure options and their trade-offs to business stakeholders and defends the recommendation with evidence
• Developer handoff precision — produces Extension Design Documents that a developer can build from without clarifying questions; ambiguity in the spec is a delivery risk
• Upgrade risk communication — explains quarterly release implications to client IT teams in terms they can act on, not just flag
• Sandbox governance leadership — manages multi-team configuration discipline and enforces process without becoming a bottleneck
• Structured solutioning — assesses every non-standard requirement against the full hierarchy of options before recommending an extension
• Delivery accountability — owns the extension workstream quality and maintains the extension catalogue through go-live

CAREER PROGRESSION

Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

-  You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.

- You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues. 

- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them .

- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).

- You handle cashering 

- You order the right amount of stock needed from store and refill them when stock arrived. 

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

A Fast Formula error does not produce a support ticket — it produces a wrong payroll run affecting hundreds of employees, an incorrect accrual balance, or a benefits eligibility failure. If you write formulas to a standard where that scenario does not happen, and you have the project scars that come from knowing exactly what produces that scenario, we want to hear from you.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is hiring a Fast Formula Developer to write, test, and maintain Oracle HCM Fast Formulas across Payroll, Absence Management, Benefits, and Time & Labor modules. You will implement business rules that cannot be met through standard Oracle configuration, translating HR and Payroll policy into validated, precisely documented Fast Formula code.

WHAT YOU WILL DO

• Assess each business rule requirement and select the correct Fast Formula type before writing — aligning formula types to the right functional context across Payroll, Absence Management, Benefits, Compensation, Time and Labor, HCM Extracts, and Core HR validation use cases
• Write and own Oracle Payroll Fast Formulas — earnings calculations, element skip rules, mid-period proration, and retrospective processing formulas, from first draft through payroll run validation
• Write Absence Management Fast Formulas — accrual calculations, carryover rules, entitlement logic, duration calculations, and plan eligibility formulas across all absence plan types in scope
• Write Benefits Fast Formulas — plan eligibility rules, coverage amount calculations, rate formulas, post-election edits, and service calculation formulas
• Write Compensation Fast Formulas — worksheet eligibility, person selection, matrix lookup, and total compensation statement item formulas
• Write Time and Labor Fast Formulas — time entry validation rules, time calculation rules, and data transformation formulas for third-party time system integrations
• Write HCM Extracts Fast Formulas — data element transformation and row selection formulas that control extract output for outbound integrations and statutory reporting
• Debug formula compilation and runtime failures — diagnosing null database item errors, context mismatches, and conditional logic failures, and resolving them across all formula types in scope
• Document every delivered formula to handover standard — business rule, variable declarations, database items referenced, version history, and known edge cases

WHY ROLLING ARRAYS

Fast Formula development is among the most specialised and highest-value technical skills in Oracle HCM. RAC's APAC programmes include real legislative payroll complexity — Singapore CPF, Malaysia EPF, Australia Superannuation — giving you implementation experience that is genuinely rare and a pathway to Oracle HCM Payroll Practice roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays:

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 2–3 years of Oracle HCM Fast Formula development on live implementation or AMS projects — has written and deployed formulas in production, not just training environments
• Demonstrated ability to write, compile, and debug Oracle Payroll and Absence formulas independently
• Understanding of Fast Formula type selection, database item scope, and the DEFAULT block requirement
• Systematic testing approach — tests zero-value edge cases, mid-period joins, multiple concurrent assignments, and retro scenarios before declaring a formula production-ready
• Ability to translate a business rule description into a correct formula implementation without requiring a technical intermediary

PREFERRED QUALIFICATIONS

• Oracle Payroll Cloud Implementation Professional — the primary target certification for a Fast Formula Developer; the exam specifically covers payroll element architecture, balance definitions, and formula processing which are the exact domains this role works in daily
• Oracle Absence Management Cloud Implementation Professional — absence formulas are the second most common formula type after payroll; this certification demonstrates the absence module depth the role requires
• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; the expected entry-level certification at Consultant level
• Singapore CPF, Malaysia EPF, or Australia Superannuation payroll formula implementation experience — APAC legislative formula expertise is the highest-demand specialism in our market

BUSINESS & CONSULTING SKILLS

• Formula documentation precision — documents every delivered formula to a standard that the support team can maintain and the client can audit without calling the SI
• Business rule translation — converts an HR or Payroll policy description into a correct formula implementation without a technical intermediary
• Payroll impact awareness — understands that a formula error affects hundreds of employees on a live payroll run; treats testing as a responsibility, not a formality
• Structured testing mindset — tests zero-value edge cases, mid-period joins, concurrent assignments, and retro scenarios before declaring production-ready
• Cross-team collaboration — works alongside Payroll Functional Consultants and Core HR team without creating specification gaps
• Learning agility — adapts to new legislative payroll requirements across APAC markets without requiring extended ramp-up on each engagement

CAREER PROGRESSION

Consultant → Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

Oracle Expenses sits at the intersection of HR and Finance — and the consultants who thrive in this space are those who can hold a policy conversation with a Finance Controller and a configuration conversation with a developer on the same day without losing credibility in either room.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is seeking an Oracle Expenses Senior Consultant to lead the Expenses workstream on Oracle Cloud implementations. You will own the configuration end-to-end — from expense type architecture and T&E policy design through Approval Management Engine (AME) rules and Oracle Payables integration — delivering a solution that meets both Finance governance requirements and the compliance burden on travelling employees.

WHAT YOU WILL DO

• Design the expense type architecture — making the itemisation structure, receipt threshold, per diem rate table, mileage rate, and spending limit decisions that balance Finance governance requirements with the employee experience that determines adoption
• Configure the Approval Management Engine for expense report routing — building approval rules by amount, expense type, cost centre, employee grade, and legal employer, and designing delegation and absence handling so approvals do not stall
• Design and configure audit rules — determining automatic audit sampling criteria, manual audit queue assignment, and the audit outcome workflow that HR and Finance will operate post-go-live
• Own the corporate card programme integration — configuring card transaction imports, transaction-to-report matching rules, personal versus corporate card handling, and the reconciliation process for unassigned transactions
• Design the reimbursement flow with Finance — configuring payment method rules and working with the AP workstream to confirm how expense report approval creates payables invoices for employee reimbursement
• Run cross-functional T&E policy workshops with Finance, HR, and Payroll stakeholders — translating policy requirements into configuration decisions and managing the tension between Finance's need for controls and employees' need for simplicity

WHY ROLLING ARRAYS

RAC's Oracle practice is expanding into Finance-adjacent modules driven by client demand for integrated Oracle Cloud solutions. The Expenses Senior Consultant sits at that intersection — HCM and Finance — with the opportunity to develop cross-functional Oracle Cloud expertise and a pathway into broader solution architecture roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 4–5 years of Oracle Cloud functional experience with proven Oracle Expenses module delivery — has configured AME rules and audit policies independently on a live project
• Hands-on Expenses-to-Payables integration understanding — knows how expense report approval creates an AP invoice and can explain the data flow to a Finance lead
• Experience running T&E policy workshops with Finance and HR stakeholders — has navigated policy disagreements and translated the outcome into configuration decisions
• Corporate card programme experience — has configured card feed import on at least one project
• Ability to produce functional design documentation that Finance and IT can use to validate the configuration without re-explaining it

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; at Senior level this is a baseline expectation
• Oracle Financials Cloud: Payables Implementation Professional — Oracle Expenses is deeply integrated with Oracle Payables; a Payables certification signals the Finance-side depth this role requires
• Oracle Global Human Resources Cloud Implementation Professional — Expenses runs on the HCM platform and shares enterprise structure, security, and approval framework with Core HR
• Cross-geography T&E policy experience: Singapore, Malaysia, Australia, or India per diem and mileage rate standards

BUSINESS & CONSULTING SKILLS

• Finance stakeholder credibility — holds a policy conversation with a CFO or Finance Controller and a configuration conversation with a developer without losing authority in either
• T&E policy translation — converts Finance governance requirements and employee experience expectations into a documented configuration design that both sides accept
• Cross-functional workshop leadership — runs sessions with Finance, HR, and Payroll in the same room and produces a decision, not a deferred action
• Delivery accountability — owns the Expenses workstream end-to-end without waiting to be managed
• Functional design documentation — produces artefacts that Finance and IT can validate independently
• Structured escalation — knows when a policy disagreement needs project leadership involvement and how to frame it

CAREER PROGRESSION

Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

You will:  

→ Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.  

→ Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→ Manage team planning, scheduling, and ensure seamless opening and closing routines. 

 → Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.  

→ Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.  

→ Represent yourself and the brand positively during all customer interactions.  
 

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.  
 

WHO YOU ARE  

We are looking for people with…  

→ Experience in retail management and operations.  

→ Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.  

→ Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…  

→ Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→ Thriving in collaborative, dynamic environments, with a solution-focused mindset.  

→ Motivated to create great customers experiences while promoting and selling our products.  

→ A keen interest in fashion trends, commerciality, and competitor insights to drive sales.  

→ Effective communicators, creative, and curious.  

→ Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers. 
 

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  
 

JOIN US  

Our uniqueness comes from a combination of many things–our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.