Total 974 job vacancies in Kuala Lumpur International Airport

ABOUT US
As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

Key Responsibilities

• Payroll Support: 
• Maintain accurate and timely payroll input data (new hires, leavers, promotions, allowances).
• Perform checks on HRIS changes to ensure payroll implications are accurate. 
• Run payroll simulation or pre-validation when required to ensure data accuracy. 
• Support payroll specialist with leave-related calculations. 

• Medical Benefits Administrations: 
• Administer employee benefits (enrolment, termination, changes).
• Manage claim escalations and assist in renewal.  
• Maintain benefits SOPs and track utilisation reports for insights and audits. 
• Leave Administrations & Management: 
• Review and approve leave requests that require HR validation (exceptions, manual entries, backdated submissions). 
• Manage year end leave carry-forward calculations. 
• Ensure accurate setup of public holidays across the countries (validate that country public holiday calendars align with local labor law).
• Coordinate changes immediately when the government announces special holidays. 
• Expense Claim Administration: 
• Audit employee expense claims for policy compliance.
• Review supporting documentation and resolve discrepancies.
• Respond to employee queries regarding expense claims and escalations.

Key Competencies & Skills

• Hands-on experience with payroll and HRIS systems (preferably Workday).
• Proficient in Excel/Google Sheets for reporting, and data analysis.
• High integrity and discretion in handling sensitive data.
• Strong attention to detail, accuracy, and process compliance.
• Excellent communication and coordination skills.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2–3 years of payroll experience.

Why Join Us?

• Be part of a high-growth company on a mission to revolutionize logistics in Southeast Asia.
• Work with passionate and driven individuals who believe in pushing beyond what’s ‘good enough.’
• Opportunity to grow and develop within a people-centric organization.
• Competitive salary, benefits, and learning opportunities to support your career growth.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas. Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes. How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Most of your time will be spent driving impact through:

• Multi-Cloud Infrastructure & Kubernetes Management: Own, deploy, scale, and maintain our multi-cloud architecture across Tencent Cloud, Alibaba Cloud, and GCP. You will manage containerised workloads end-to-end using TKE, ACK, and GKE clusters to ensure high availability for both China domestic and global operations.
• Automated CI/CD & Infrastructure as Code (IaC): Design, build, and optimise robust CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions. Develop and maintain reusable Terraform modules to standardise infrastructure deployments globally.
• Compliance, Monitoring & Operational Excellence: Ensure absolute compliance with China’s data residency, domestic CDN requirements, and ICP regulations. Implement proactive observability (Prometheus, Grafana), participate in daytime on-call rotations, and integrate alerts with regional collaboration tools (WeChat Work, DingTalk, Feishu).

These are minimum-requirement skills and a ‘must-have’ for the role:

• Proven Multi-Cloud & Kubernetes Expertise: At least 3 years of overall cloud experience, featuring a strict minimum of 1 year each of hands-on experience with Tencent Cloud (TKE, VPC, CLB), Alibaba Cloud (ACK, ROS, SLB), and GCP (GKE, IAM, Cloud Run). Production-level experience with Kubernetes is mandatory..
• Strong Automation, IaC & Scripting Skills: Proven track record of developing Terraform modules for multi-cloud environments alongside experience building pipelines in Jenkins, GitLab CI, or GitHub Actions. Proficient in automation via Python, Go, or Shell scripting.
• Bilingual Fluency & China Compliance Knowledge: Native or business-level fluency in Mandarin (to interface with domestic platforms and teams) and English proficiency for technical documentation. You must possess a solid understanding of China's ICP registration and domestic CDN frameworks.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of 

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. 
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a startup, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

1. Leadership & Collaboration

• Team Development: Lead the recruitment of a team of Pricing Analysts/Executives and train a motivated team to coordinate pricing strategy and execution
• Stakeholder Management: Chair coordination with Finance to ensure that pricing strategy is reflected in the P&L. Promote a collaborative environment between cross-functions (products, system, finance and key account management teams) that help resolve daily issues

2. Yield Performance 

• Weekly Forecasting: Evaluate sales forecast data , generate and present weekly yield forecasts, and identify trends, risks, and opportunities for revenue growth.
• Performance Analysis: Monitor the variance between targeted vs. achieved yield and implement corrective pricing actions where necessary.
• Yield Strategy: Develop high-quality, simple, but consistent processes to ensure revenue is maximized with a similar pricing strategy for all agents and partners.

3. Revenue Integrity & AWB Governance

• Verification & Audit: Lead the systematic audit of Air Waybills (AWB) to ensure shipments are captured at the correct rates and surcharges.
• Reprocessing: Manage the team’s workflow for reprocessing incorrectly rated shipments, ensuring revenue recovery and preventing billing disputes.
• Root Cause Mitigation: Work with cross-functional teams (CTOs, system, and finance) to identify why rating errors occur and implement system-level fixes.

4. Ancillary & Cost-Linked Pricing (Other Charges)

• Surcharge Management: Manage and update all "Other Charges" (Fuel Surcharges, Security, Terminal Handling, etc.) across the network.
• Cost-to-Price Synchronization: Monitor underlying cost changes (vendor increases, fuel fluctuations, or regulatory fees) and ensure these are timely adjusted within "Other Charges" to protect net margins.
• Ancillary Revenue Growth: Identify opportunities to introduce or optimize service-based charges to enhance total revenue per shipment.

5. Rate Lifecycle & System Integrity

• Agile Rate Updates: Oversee a team of Pricing Executives in loading and updating Contractual, Published, and Market rates in the core system with 100% accuracy.
• Market Benchmarking: Periodically review and adjust published rates to ensure Teleport remains competitive and aligned with current market demand and capacity shifts.
• System Efficiency: Work with finance and tech partners to streamline reporting and develop automated forecasting tools to increase productivity.

LEADERSHIP BELIEFS

To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves: As needed, and never delegate work that one would not be willing to do themselves.
• Speed over everything: Do what is needed to get things done, as they believe speed is more important than anything else to effect change.
• Over-communicate: Particularly as we are all quite autonomous.
• Staff Care: Take care of our staff, and treat them as they would want to be treated.
• Goal Oriented: Are rigid on goals, but flexible on the details.

Qualifications & Experience

• Experience: 5+ years in Pricing, Revenue Management, Finance (Airlines/Logistics/Express preferred) and minimum 2 years in managerial level.
• Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
• Financial Acumen: Deep understanding of cost structures and how surcharges impact the bottom line.
• Data Mastery: Proficiency in Excel and BI tools; ability to manage high-volume data without losing sight of the "big picture."
• Leadership: Experience managing a process-driven team under tight deadlines.

Personal Attributes

• Commercially minded with a proactive and collaborative approach.
• Comfortable working in a fast-paced, deadline-driven environment.
• Willingness to learn and adapt to evolving market and network dynamics.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
The SEO Specialist will be responsible for planning and executing global SEO strategies across multiple markets. This role requires strong hands-on execution ability across on-page, off-page, and technical SEO, as well as strategic thinking to independently drive organic growth on a global scale.

Key Responsibilities:

• Take full ownership of SEO performance across global markets, including on-page, off-page, and technical SEO initiatives
• Conduct in-depth competitor analysis and market research to develop scalable global SEO strategies based on data and market insights
• Execute and continuously optimise SEO strategies to improve keyword rankings, organic traffic, and conversion performance across different regions
• Perform comprehensive keyword research and build structured content pillars aligned with search intent and business objectives
• Create detailed SEO content briefs and collaborate closely with copywriters and content teams to ensure high-quality, SEO-aligned content production
• Work closely with the Global SEO team to align with overall SEO direction, standards, and best practices across all markets
• Coordinate with cross-functional teams (Content, Development, Design, and Marketing) to ensure smooth execution of SEO initiatives
• Monitor SEO performance through GA4, Google Search Console, Ahrefs, SEMrush, and other SEO tools, while providing regular reporting and actionable optimisation recommendations
• Identify technical SEO issues and work closely with the Development team to resolve them efficiently
• Leverage AI-powered tools to improve research efficiency, content structuring, workflow productivity, and SEO scalability
• Support authority-building initiatives, including backlink strategy planning, outreach, and execution across global markets
• Stay updated on search engine algorithm updates, industry trends, and emerging AI-driven SEO practices to continuously improve strategy and execution

• Minimum 3+ years of experience as an SEO Specialist
• Strong proficiency in English, with excellent reading, writing, speaking, and communication skills
• Proven experience managing SEO projects independently across different markets or regions
• Prior experience in the financial services industry.
• Strong understanding of on-page, off-page, and technical SEO best practices
• Experience conducting competitor analysis and developing scalable SEO strategies based on market insights and search trends
• Hands-on experience with tools such as GA4, Google Search Console, Ahrefs, SEMrush, Screaming Frog, or similar SEO platforms
• Experience creating SEO content briefs and collaborating closely with copywriters and content teams
• Strong analytical mindset with the ability to interpret SEO data and translate insights into actionable strategies
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Familiar with AI-powered tools and able to leverage them to improve workflow efficiency, research quality, and SEO execution
• Ability to adapt quickly in a fast-paced environment and manage multiple SEO initiatives simultaneously
• Self-motivated, detail-oriented, and capable of driving projects with minimal supervision

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

This role will work closely with the Regional Learning & Development Specialist in supporting the development, coordination, and implementation of learning programs for both employees and clients. As an L&D Associate, you will collaborate with cross-functional teams and Subject Matter Experts (SMEs) to help create engaging, organized, and impactful training experiences.

As a Learning & Development Associate, you will 

• Assist in developing digital and instructor-led training modules.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging learning experiences.
• Collaborate in producing courses weekly using SCORM authoring tools for external clients.
• Act as a Project Team B member, supporting the production and revision of course outputs for clients.
• Manage content uploads, updates, and organization in the LMS.
• Assist the L&D Specialist in the rollout of courses and in mapping onboarding journeys.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

What we are looking for - the ideal profile

• 2-5 years of relevant work experience in training, education, HR, or related fields.
• Proficiency in using Articulate as a SCORM authoring tool (e.g., Storyline, Rise).
• Highly resourceful in creating engaging and effective learning materials.
• Strong understanding of learning principles, including instructional design best practices.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you will benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

​​WHAT YOU’LL DO​
As an Accounting Manager, you are responsible for supporting the Sales & Profit by generating and ensuring accuracy of monthly, quarterly, and yearly reports to deliver a Great Customer Experience in line with the Country goals. Guarantee tax and VAT declarations and payments corresponding legal demands. Ensure liquidity. You support the country to have Great People & Teams by managing and leading the accounting department team according to H&M values and guidelines.

You will:

• Generate and ensure accuracy and legal conformity of required accounting reports. Collaborate, establish procedures, and follow up with other departments to ensure timely reporting.
• Manage and execute recruiting, training, developing and succession planning for the accounting department team. Ensure that all employee relation responsibilities are fulfilled.
• Guarantee tax and VAT payments according to legal demands. Generate cash flow forecast and ensure liquidity.

WHO YOU’LL WORK WITH​
As an Accounting Manager, you’ll work closely with Country Controller and external auditors, authorities This is a full-time position, this role will be reporting to Regional Accounting Manager – APAC.

WHO YOU ARE​
We are looking for people with…

• CA/ACCA/ AICPA qualified with a minimum of 7 years accounting experience
• A strong team‑player mindset, with the ability to coach, support, and collaborate effectively across functions
• Advanced Excel skills
• Experienced in SAP, VIM and Concur
• Retail industry experience & Big 4 background are considered an advantage

And people who are…

• A strong communicator with proven stakeholder management skills, including engagement with internal and external auditors and regulatory authorities
• Highly analytical, with strong problem‑solving capabilities 
• Passionate about problem solving, process improvement and driving meaningful change

WHO WE ARE​
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​
​
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​​WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. ​
All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.​ 

JOIN US​
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​
​
Take the next step in your career together with us. The journey starts here.​

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 1st June 2026. Due to data policies, we only accept applications through career page.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

In Oracle HCM, the difference between a well-built OTBI analysis and a poorly built one is not just formatting — it is whether the report respects the user's security context, whether it handles flattened hierarchy joins without returning duplicate rows, and whether it actually answers the HR question the business asked. If you build to that standard, this is your role.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is hiring a Report Developer to build Oracle HCM reports and analytics using OTBI and BI Publisher. You will work with functional consultants and client HR stakeholders to translate business reporting requirements into delivered, validated reports that meet operational HR and management reporting needs — and that remain maintainable after go-live.

WHAT YOU WILL DO

• Select the correct OTBI subject area for each reporting requirement — knowing which HR data lives in which subject area, when subject areas can be combined safely, and when the requirement needs a BI Publisher SQL data model instead
• Build OTBI analyses across all HCM functional domains — Workforce Management, Compensation, Absence, Payroll, Talent, Performance, Recruiting, Learning, and Security — applying filters, calculated measures, dashboard prompts, conditional formatting, and drill-down links
• Build BI Publisher reports for all formatted output types — statutory documents such as payslips, IR8A, and CPF reports; transactional outputs such as offer letters and employment verification letters; and operational HR reports requiring pixel-perfect layout
• Test all reports against the intended user's security profile — not the admin account — validating that data scoping by Person Security Profile and Organisation Security Profile behaves correctly before UAT
• Build the report catalogue for client handover — report name, subject area, filter logic, security role required, refresh behaviour, and known limitations — at a standard that allows the client's HR team to maintain and extend reports without calling the SI
• Support post-go-live report training for client HR super-users

WHY ROLLING ARRAYS

Reporting is where Oracle HCM clients see the most immediate business value — and where poorly designed reports create the most post-go-live support noise. At RAC, report development is treated as a skill, not a task, and you will work alongside functional consultants and HR analytics leaders with a clear pathway to BI and Analytics Practice Lead roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays:

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 2–3 years of Oracle HCM reporting experience with hands-on OTBI Answers and BI Publisher development on at least one live implementation
• Demonstrated subject area selection judgement — can explain why a given HR requirement belongs in a specific subject area and what the risk is of using the wrong one
• BI Publisher RTF template development — has built at least one formatted output report (offer letter, payslip summary, employment verification letter) on a live project
• Understanding of OTBI security behaviour — knows that reports must be tested against user security profiles, not admin accounts, and has done so on a delivered report
• Report catalogue documentation discipline — has produced handover documentation at a standard that allows client HR administrators to maintain reports post-go-live

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; the expected starting certification at Consultant level; report developers who understand the HCM process model build more relevant reports
• Oracle Global Human Resources Cloud Implementation Professional — working toward this demonstrates that report development is grounded in Oracle HCM module depth rather than just tool proficiency
• Oracle Analytics Cloud certification or hands-on OAC experience — for programmes where OTBI is insufficient and advanced workforce analytics are in scope
• SQL proficiency for BI Publisher SQL-based data models and for diagnosing OTBI data lineage issues against Oracle HCM base tables

BUSINESS & CONSULTING SKILLS

• HR analytics communication — translates OTBI subject area constraints and data availability into language that HR Directors can use to scope reporting requirements realistically
• Security-aware delivery — tests every report against the intended user's security profile before UAT; admin-account testing is not testing
• Report catalogue discipline — produces handover documentation at a standard that allows the client's HR team to maintain and extend reports without calling the SI
• Structured requirements translation — converts an HR stakeholder's reporting request into the correct subject area, filter logic, and data model design
• Cross-functional collaboration — works alongside functional consultants to understand the data model before building, not after encountering missing fields
• Learning agility — adapts to new HCM modules and reporting subject areas across engagements without requiring extended ramp-up

CAREER PROGRESSION

Consultant → Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

The best PaaS Designers know what not to build. If your instinct is to reach for the simplest extension that solves the requirement — not the most technically impressive one — and you can produce Extension Design Documents a developer can build from without a single clarifying question, we want to talk.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is looking for a Functional PaaS Designer with Oracle HCM Application Composer and Page Composer experience. This is a functional delivery role — not a developer position. You will extend Oracle HCM using Oracle's low-code extensibility layer to meet client requirements beyond standard configuration, govern the extension catalogue, and produce developer-handoff specifications that are precise enough to build from without interpretation.

WHAT YOU WILL DO

• Govern the extension decision framework — assessing every non-standard requirement against the hierarchy of options and recommending the approach that solves the requirement with the least implementation risk and the smallest upgrade footprint
• Configure Oracle Application Composer custom objects — designing top-level and child business objects, defining field types, configuring field-level validation logic, and integrating custom objects with Oracle HCM's standard approval and notification framework
• Configure Page Composer and Page Designer to customise HCM UI layouts — adding hints, making fields conditionally required, hiding fields from specific user populations, and reordering page sections across both Redwood and non-Redwood pages
• Own sandbox management governance — defining the sandbox strategy, managing conflict resolution when parallel configuration streams affect the same pages, and preventing the most destructive sandbox mistake: publishing a sandbox that overwrites another team's approved configuration
• Produce Extension Design Documents at a precision level that allows a developer to build without re-engagement — including upgrade-safety notes that tell the client's support team which extensions require post-patch regression testing
• Advise on Groovy scripting requirements — translating business rules into scripting specifications for developer implementation and reviewing delivered scripts for logical correctness against the original requirement

WHY ROLLING ARRAYS

Extension design is a delivery competency at RAC, not a technical niche. You will work across Oracle HCM implementations where client requirements consistently push beyond standard configuration, developing a rare functional-technical bridge skill set that positions you for Solution Architect and Oracle Practice Lead opportunities.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 4–5 years of Oracle HCM functional experience with hands-on Application Composer and Page Composer configuration on at least two live delivery projects
• Demonstrated ability to design and build custom business objects, configure field validation rules, and deliver page customisations independently without developer support for the functional layer
• Proven sandbox governance experience — has managed a multi-team sandbox environment and prevented configuration conflicts
• Experience producing Extension Design Documents for developer handoff — not just internal notes, but artefacts that another party can build from
• Client advisory experience — has presented extension options and their trade-offs to business stakeholders and defended the recommendation

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; at Senior level this is a baseline expectation
• Oracle Global Human Resources Cloud Implementation Professional — PaaS extensions are built on top of Core HR; module depth is essential for designing extensions that survive quarterly updates
• Oracle Cloud Platform Application Integration 2024 Specialist — for consultants who extend into OIC-based custom UI integrations beyond Application Composer
• Groovy scripting certification or demonstrable project experience — Oracle's Application Composer Groovy API is not formally certified but hands-on project evidence is the equivalent signal

BUSINESS & CONSULTING SKILLS

• Cutover communication — presents go/no-go recommendations to project leadership with a clear rationale that holds up under pressure
• Client data team governance — sets quality gates, holds external data owners accountable, and escalates through the project structure without damaging the relationship
• Migration risk articulation — translates data quality issues into business impact language that project leadership can act on, not just technical error counts
• Delivery accountability — owns the migration workstream outcome, not just the individual load runs
• Mentoring delivery — builds junior consultant capability through structured review, not just observation
• Structured escalation — knows the difference between a data quality issue that can be resolved and one that requires a go-live date conversation.

BUSINESS & CONSULTING SKILLS

• Extension advisory credibility — presents build-versus-configure options and their trade-offs to business stakeholders and defends the recommendation with evidence
• Developer handoff precision — produces Extension Design Documents that a developer can build from without clarifying questions; ambiguity in the spec is a delivery risk
• Upgrade risk communication — explains quarterly release implications to client IT teams in terms they can act on, not just flag
• Sandbox governance leadership — manages multi-team configuration discipline and enforces process without becoming a bottleneck
• Structured solutioning — assesses every non-standard requirement against the full hierarchy of options before recommending an extension
• Delivery accountability — owns the extension workstream quality and maintains the extension catalogue through go-live

CAREER PROGRESSION

Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

- You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

-  You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.

- You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues. 

- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them .

- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).

- You handle cashering 

- You order the right amount of stock needed from store and refill them when stock arrived. 

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

A Fast Formula error does not produce a support ticket — it produces a wrong payroll run affecting hundreds of employees, an incorrect accrual balance, or a benefits eligibility failure. If you write formulas to a standard where that scenario does not happen, and you have the project scars that come from knowing exactly what produces that scenario, we want to hear from you.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is hiring a Fast Formula Developer to write, test, and maintain Oracle HCM Fast Formulas across Payroll, Absence Management, Benefits, and Time & Labor modules. You will implement business rules that cannot be met through standard Oracle configuration, translating HR and Payroll policy into validated, precisely documented Fast Formula code.

WHAT YOU WILL DO

• Assess each business rule requirement and select the correct Fast Formula type before writing — aligning formula types to the right functional context across Payroll, Absence Management, Benefits, Compensation, Time and Labor, HCM Extracts, and Core HR validation use cases
• Write and own Oracle Payroll Fast Formulas — earnings calculations, element skip rules, mid-period proration, and retrospective processing formulas, from first draft through payroll run validation
• Write Absence Management Fast Formulas — accrual calculations, carryover rules, entitlement logic, duration calculations, and plan eligibility formulas across all absence plan types in scope
• Write Benefits Fast Formulas — plan eligibility rules, coverage amount calculations, rate formulas, post-election edits, and service calculation formulas
• Write Compensation Fast Formulas — worksheet eligibility, person selection, matrix lookup, and total compensation statement item formulas
• Write Time and Labor Fast Formulas — time entry validation rules, time calculation rules, and data transformation formulas for third-party time system integrations
• Write HCM Extracts Fast Formulas — data element transformation and row selection formulas that control extract output for outbound integrations and statutory reporting
• Debug formula compilation and runtime failures — diagnosing null database item errors, context mismatches, and conditional logic failures, and resolving them across all formula types in scope
• Document every delivered formula to handover standard — business rule, variable declarations, database items referenced, version history, and known edge cases

WHY ROLLING ARRAYS

Fast Formula development is among the most specialised and highest-value technical skills in Oracle HCM. RAC's APAC programmes include real legislative payroll complexity — Singapore CPF, Malaysia EPF, Australia Superannuation — giving you implementation experience that is genuinely rare and a pathway to Oracle HCM Payroll Practice roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays:

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 2–3 years of Oracle HCM Fast Formula development on live implementation or AMS projects — has written and deployed formulas in production, not just training environments
• Demonstrated ability to write, compile, and debug Oracle Payroll and Absence formulas independently
• Understanding of Fast Formula type selection, database item scope, and the DEFAULT block requirement
• Systematic testing approach — tests zero-value edge cases, mid-period joins, multiple concurrent assignments, and retro scenarios before declaring a formula production-ready
• Ability to translate a business rule description into a correct formula implementation without requiring a technical intermediary

PREFERRED QUALIFICATIONS

• Oracle Payroll Cloud Implementation Professional — the primary target certification for a Fast Formula Developer; the exam specifically covers payroll element architecture, balance definitions, and formula processing which are the exact domains this role works in daily
• Oracle Absence Management Cloud Implementation Professional — absence formulas are the second most common formula type after payroll; this certification demonstrates the absence module depth the role requires
• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; the expected entry-level certification at Consultant level
• Singapore CPF, Malaysia EPF, or Australia Superannuation payroll formula implementation experience — APAC legislative formula expertise is the highest-demand specialism in our market

BUSINESS & CONSULTING SKILLS

• Formula documentation precision — documents every delivered formula to a standard that the support team can maintain and the client can audit without calling the SI
• Business rule translation — converts an HR or Payroll policy description into a correct formula implementation without a technical intermediary
• Payroll impact awareness — understands that a formula error affects hundreds of employees on a live payroll run; treats testing as a responsibility, not a formality
• Structured testing mindset — tests zero-value edge cases, mid-period joins, concurrent assignments, and retro scenarios before declaring production-ready
• Cross-team collaboration — works alongside Payroll Functional Consultants and Core HR team without creating specification gaps
• Learning agility — adapts to new legislative payroll requirements across APAC markets without requiring extended ramp-up on each engagement

CAREER PROGRESSION

Consultant → Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

Oracle Expenses sits at the intersection of HR and Finance — and the consultants who thrive in this space are those who can hold a policy conversation with a Finance Controller and a configuration conversation with a developer on the same day without losing credibility in either room.

ABOUT ROLLING ARRAYS

Rolling Arrays is a private equity-backed, award-winning HR Tech consulting firm — Asia Pacific's premium partner for enterprise HR digital transformation. Headquartered in Singapore and with offices across India, Malaysia, Australia, and Hong Kong, we have delivered more than 200 HR Transformation projects since our founding in 2009, and were recognised as one of Singapore's Top 100 fastest-growing companies in 2025. We specialise in SAP SuccessFactors, Oracle HCM, and Workday across the full delivery spectrum: HR process design and consulting (ALIGN), technology implementation (AUTOMATE), change management and adoption (ADOPT), and managed support services (AMS).

POSITION SUMMARY

RAC is seeking an Oracle Expenses Senior Consultant to lead the Expenses workstream on Oracle Cloud implementations. You will own the configuration end-to-end — from expense type architecture and T&E policy design through Approval Management Engine (AME) rules and Oracle Payables integration — delivering a solution that meets both Finance governance requirements and the compliance burden on travelling employees.

WHAT YOU WILL DO

• Design the expense type architecture — making the itemisation structure, receipt threshold, per diem rate table, mileage rate, and spending limit decisions that balance Finance governance requirements with the employee experience that determines adoption
• Configure the Approval Management Engine for expense report routing — building approval rules by amount, expense type, cost centre, employee grade, and legal employer, and designing delegation and absence handling so approvals do not stall
• Design and configure audit rules — determining automatic audit sampling criteria, manual audit queue assignment, and the audit outcome workflow that HR and Finance will operate post-go-live
• Own the corporate card programme integration — configuring card transaction imports, transaction-to-report matching rules, personal versus corporate card handling, and the reconciliation process for unassigned transactions
• Design the reimbursement flow with Finance — configuring payment method rules and working with the AP workstream to confirm how expense report approval creates payables invoices for employee reimbursement
• Run cross-functional T&E policy workshops with Finance, HR, and Payroll stakeholders — translating policy requirements into configuration decisions and managing the tension between Finance's need for controls and employees' need for simplicity

WHY ROLLING ARRAYS

RAC's Oracle practice is expanding into Finance-adjacent modules driven by client demand for integrated Oracle Cloud solutions. The Expenses Senior Consultant sits at that intersection — HCM and Finance — with the opportunity to develop cross-functional Oracle Cloud expertise and a pathway into broader solution architecture roles.

OUR CULTURE CODE

Six values define how we operate every day at Rolling Arrays

• Thinking Smart — spot patterns, chase smarter solutions, and illuminate the path to greater productivity
• Never Stop Learning — refine and elevate skills constantly; explore the world with a curiosity lens
• Being Nice to Everyone — treat everyone with genuine warmth and respect, regardless of seniority
• Be Super Patient with Customers — exercise patience and proactivity in every client interaction
• Help Your Teammates — share the load, lighten the stress, nurture a truly collaborative team
• Acknowledge Your Mistakes — embrace mistakes as steppingstones; grow from each one

WHAT WE'RE LOOKING FOR

• 4–5 years of Oracle Cloud functional experience with proven Oracle Expenses module delivery — has configured AME rules and audit policies independently on a live project
• Hands-on Expenses-to-Payables integration understanding — knows how expense report approval creates an AP invoice and can explain the data flow to a Finance lead
• Experience running T&E policy workshops with Finance and HR stakeholders — has navigated policy disagreements and translated the outcome into configuration decisions
• Corporate card programme experience — has configured card feed import on at least one project
• Ability to produce functional design documentation that Finance and IT can use to validate the configuration without re-explaining it

PREFERRED QUALIFICATIONS

• Oracle Fusion Cloud Applications HCM Process Essentials certified — the foundational HCM credential; at Senior level this is a baseline expectation
• Oracle Financials Cloud: Payables Implementation Professional — Oracle Expenses is deeply integrated with Oracle Payables; a Payables certification signals the Finance-side depth this role requires
• Oracle Global Human Resources Cloud Implementation Professional — Expenses runs on the HCM platform and shares enterprise structure, security, and approval framework with Core HR
• Cross-geography T&E policy experience: Singapore, Malaysia, Australia, or India per diem and mileage rate standards

BUSINESS & CONSULTING SKILLS

• Finance stakeholder credibility — holds a policy conversation with a CFO or Finance Controller and a configuration conversation with a developer without losing authority in either
• T&E policy translation — converts Finance governance requirements and employee experience expectations into a documented configuration design that both sides accept
• Cross-functional workshop leadership — runs sessions with Finance, HR, and Payroll in the same room and produces a decision, not a deferred action
• Delivery accountability — owns the Expenses workstream end-to-end without waiting to be managed
• Functional design documentation — produces artefacts that Finance and IT can validate independently
• Structured escalation — knows when a policy disagreement needs project leadership involvement and how to frame it

CAREER PROGRESSION

Senior Consultant → Lead Consultant → Solution Architect → Practice Lead

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

You will:  

→ Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.  

→ Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

→ Manage team planning, scheduling, and ensure seamless opening and closing routines. 

 → Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.  

→ Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.  

→ Represent yourself and the brand positively during all customer interactions.  
 

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.  
 

WHO YOU ARE  

We are looking for people with…  

→ Experience in retail management and operations.  

→ Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.  

→ Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…  

→ Strong and confident leaders who inspire, coach, and develop their teams with integrity.

→ Thriving in collaborative, dynamic environments, with a solution-focused mindset.  

→ Motivated to create great customers experiences while promoting and selling our products.  

→ A keen interest in fashion trends, commerciality, and competitor insights to drive sales.  

→ Effective communicators, creative, and curious.  

→ Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers. 
 

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  
 

JOIN US  

Our uniqueness comes from a combination of many things–our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. 

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real: We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

An integral part of the Love, Bonito value chain, the Omnichannel Operations team, is responsible for coordinating and executing weekly launches, marketplace operations, item master, packing list management and inventory management. The team is also the SAP specialists within the Operations Department and is responsible for order management for local markets. You will be directly responsible for managing orders with vendors, for our country trade partners as well as packing lists to support international expansion, as well as other digital operations within the Omnichannel Operations team.

Main responsibilities :

Packing List Management

• Ensure that the information provided by suppliers in the detailed packing list is correct. Liaise with suppliers to make corrections.
• Track the performance of errors made in the detailed packing list and provide feedback to Sourcing and Production.
• Monthly reports of comparing Purchase quotation and good received to spot any discrepancies on quantities or price, sounding out issues to the production team if any.
• Maintain the repository of all detailed packing lists in a neat and organized manner.
• Create and Update purchase orders in SAP with detailed packing list information in a timely and accurate manner.

Merchandise Operations

• Preparation of order sheet in Airtable for internal country buyers and order sheet management to vendors, in a timely and accurate manner
• Preparation of order sheet for editorial orders , working with creative team and production team on submission
• Updating of launch plan in a timely and accurate manner in order to handover important information to downstream teams
• Optimising processes to improve efficiency and visibility for teams

Assisting in other Omnichannel Operations Tasks

• Support in other Omnichannel Operations tasks in SAP
• Optimising process workflows and working together with SAP consultant to improve task efficiency on SAP

Qualifications & Experience

• Diploma in Economics, Mathematics, Accounting, Business or a related field preferred and interest in backend e-commerce operations.
• Past experience in e-commerce, digital operations, order management and inventory will be a plus.
• Skilled in manipulating and analysing data on Excel or Google Sheets.

You should have / be 

• A Love, Bonito culture fit
• Good grasp of the Love, Bonito brand and unique proposition
• A genuine curiosity to know how things work and how to make them better
• An entrepreneurial, self starter, get-your-hands dirty attitude 
• Enjoy learning new things and pick them up quickly
• Demonstrate operational excellence
• Pride: Highly organized individual and proactive with strong follow through. Detailed orientated. Willing to learn.
• Problem solver: Identify and understand problems and solve them systematically.
• Team-player: Able to build strong relationships and have ability to work cross-functionally, take different perspectives and have open communication.
• Language: Must be able to read and speak Chinese as you will be required to communicate with vendors based in China.

Project Support & Coordination

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Assist in establishing and maintaining a robust communication framework to align all stakeholders, facilitating swift decision-making and proactive issue resolution.

Monitoring & Reporting

• Track project progress and performance indicators; prepare updates and reports
• Manage change control processes and maintain accurate change logs.
• Assist in weekly dashboard, formal progress reports and presentations for stakeholders.

Stakeholder Engagement

• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.
• Assist in proactive cost tracking and forecasting with Client’s QS to monitor budget utilisation, assess potential risks early, and provide real-time cost reporting.
• Assist in maintaining structured payment certificate process, ensuring claims are aligned with verified progress and maintaining healthy cash flow for all project stakeholders.

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

• To design, maintain and code components of the software application (Java and C++)
• To understand project requirements and constraints
• To lead the software development team
• To propose technical solutions to answer customer's requirements
• To ensure the build process of the application, and its deployment on Linux OS
• To test the software components
• To write the documentation related to the software (specifications, design, test description)
• To perform integration and packaging of the software before delivery
• To perform the maintenance of existing software
• To ensure the timely release of assigned project deliverables
• To provide accurate progress reports on assigned work
• To improve the software development workshop
• To troubleshoot possible bugs at network, operating system, software level

Data Management & Engineering:

• Design, implement, and optimise end-to-end data pipelines to improve the integration and processing of data.
• Oversee data storage, transformation, and retrieval processes to support analytics and reporting requirements.

Data Analytics & Reporting:

• Deliver actionable insights through analytics and reporting tools, enabling data-driven decision-making across the organisation.
• Implement robust data visualisation frameworks to enhance data accessibility and usability.

Data Governance:

• Enforce data governance frameworks, ensuring data quality, security, compliance, and regulatory alignment.
• Promote a culture of accountability and best practices around data usage and stewardship.

Solutions & Data Architecture:

• Design, build and maintain scalable data architectures, enabling the seamless integration of new technologies and methodologies.
• Collaborate with the clients data, technology and business teams to ensure alignment between solutions and business needs.

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China