We are looking for a motivated and detail-oriented junior developer to join our dynamic IT team. This is an exciting opportunity on your career development in software solution development in Manufacturing Industry, working on real-world projects and learning from experienced professionals in a collaborative environment. Your role is critical in our digital transformation goals and manufacturing line automation initiatives.

Key Responsibilities

• Develop and maintain Manufacturing used applications using .NET Core and related framework.
• Collaborate with cross-functional teams to understand and translate user requirements into technical solutions.
• Participate in the full software development lifecycle, from design and development to testing and deployment.
• Debug and troubleshoot software issues to ensure optimal performance and user experience.
• Contribute to code reviews and learn from constructive feedback.
• Assist in designing and maintaining database structures to support application functionality.
• Stay updated with emerging technologies, especially in AI and machine learning.
• Create technical documentation and user manuals.
• Engage in Agile development activities, including daily stand-ups and sprint planning.

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the OC Growth & Commercial Manager be based in Johor Bahru, working onsite.

The day-to-day activities:

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

Sales Manager is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve budget in executing the sales strategy of the Hotel. This position also responsible for developing hotel’s Contracted FITs and events for Leisure business. He/she will plan and execute each event while ensuring the best return value for the hotel.

What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world.
Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:
Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives especially leisure group.
Establish parameters, quotes and negotiate prices and seal contracts.
Participate in tradeshows, conventions and promotional events.
Maintain accounts, contact, activity and business details.

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible to sustain test equipment with minimal downtime.
• Provides Manufacturing and Equipment support needs in a rapidly changing development and high volume manufacturing environment.
• Dismantles, adjusts, repairs, and assembles equipment according to schematics, repair manuals, or specifications.
• Performs preventive maintenance, repairs, and troubleshooting diagnosis on production equipment.
• Resolves non-standard problems, works with minimal supervision, and can adjust to rapidly changing priorities.
• Must be a self-starter capable of managing own activities as well as supporting team activities.
• Works with Engineering to support new equipment installations and improvement initiatives.
• Responsible for improving and sustaining the equipment capability and meet the KPI (Availability, OEE and Yield)
• Assist engineer during DOE and improvement project.

To work on the following tasks with guidance:
1. To setup functional test system for product lines based on test specification (PAV) provided by PTE team
accordingly to following requirement:

• To track project budget and ensure equipment cost within the planed budget.
• On time delivery of test systems to the production line according to project milestone (include manage of equipment, hardware interface and mechanical jig and fixture purchase)
•  Release the test system according to Test System Release Procedure.
• To train and coach maintenance team to be able to handle test system breakdown more effectively and maintain test system in achieving FPY (NTF related FOR) and OEE target. (eg. Propose Preventive Maintenance plan, analysis tool of breakdown causes, Test System Setup guideline and test fixture and job design concept)
• Apply standardization in functional area to have lean process across projects.
• To participate in project meeting to clarify plant/ production requirement on test system.

3. Responsible on full test implementation according to test procedure according to PAV defined by PTE team
and achieve defined test coverage, make sure alignment and calibration process (such of flashing of
memory, tuner alignment/ calibration.) is in line with test procedure.

4. To support line for trouble shooting in test system.

5. General support on the following:

• To support operation on functional area performance in FPY, TFOR, OEE
• To analyze MIS data and coordinate improvement activities on test time reduction and machine efficiency.
• Early involved in new model concept discussion with PTE/CoC and TEF7, to ensure smooth handling from new project set up team after SOP.

6. Any other TEF7 related duties assigned to.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain, improve, and develop QA/QC program as defined in the Company’s Quality Policy standard and control plan.
• Developing and implementing quality control systems, policies, procedures, specifications, forms, checklists, reports, etc., for services, incoming material, and factory assembly, testing and shipping.
• Lead on Quality incident 8D. Investigate quality problems by reviewing quality trends, tracking the root cause(s) of the problem(s), coordinating corrective actions, and implanting appropriate adjustments. Resolve inquires to satisfaction in a professional, timely manner, responding verbally and/or in writing.
• Implement preventive actions to reduce and/or prevent quality problems.
• Performs internal audits of the operation process using inspection results and statistical techniques to provide timely, accurate process and product analysis.
• Analysis audit results and determines proper corrective and preventive action.
• Defines and conducts both systematic/methodical and random/arbitrary tests to ensure proper Quality performance of products.
• Collaborating with operations and engineering team to develop and implement controls and improvements.
• Monitoring and analysing quality performance.
• New product capability, capacity set up, upgrade, troubleshooting and automation.
• Handle virtual factory synchronization standardization, harmonize best practice.
• Work with warehouse personnel to maintain incoming material and finish goods storage according to customer requirements with proper traceability.
• Develops and implements strategies to increase process quality performance through statistical methods and IR 4.0.

• Develop, implement, and maintain comprehensive HSE programs and policies tailored to high voltage substation construction activities.
• Ensure project is in compliance with relevant local and national health, safety, and environmental regulations, as well as the company standards and policies.
• To provide the best practice HSE solution on day-to-day monitor and report to maintain high HSE standards in the field.
• Conduct regular risk assessments and job hazard analyses to identify potential hazards and implement appropriate control measures.
• Conduct regular site inspections and audits to monitor compliance with HSE standards. Identify areas for improvement and implement corrective actions.
• to monitor and review the implementation of HSE standard at the high voltage substation construction site.
• Ensuring project meeting that we chair starts with a Health & Safety moment which we initiate through our dedicated Health, Safety, Wellbeing App
• Ensuring all employees, contractors, subcontractors and vendors on site have a requisite level of compliant safety training resulting in them having knowledge of high degree of hazard awareness.
• Adopting a collaborative approach to health and safety across the entire project team promoting safety accountability at all levels, including from the client and owner.
• Setting a zero-tolerance health and safety culture.
• Adopting health and safety assurance process emphasizes leading indicators, which are effective in the developing mitigations to risks on the project site
• Proactively undertaking site supervision of works activities to address safety concerns or identified risk activities.

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that support the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies, making us a leading and trusted partner every step of the way.

We are expanding our Subsea Pipelines capability in Malaysia and are seeking a Project Engineer to support both the delivery of projects and the growth of our regional presence.

This is a hands-on, delivery-focused role with exposure to project execution and client-facing activities, offering the opportunity to develop into a broader, commercially aware position.

Working closely with operations, clients, and regional leadership, you will support the safe and efficient delivery of subsea pipeline and pre-commissioning projects across Malaysia and the wider APAC region.

Key Responsibilities

• Support the execution of subsea pipeline and pre-commissioning projects from planning through to offshore delivery
• Coordinate mobilisation of personnel, equipment, and vessels to ensure efficient project execution
• Deliver and support activities across:
• Subsea pipelines and SURF operations
• Pigging and pipeline cleaning
• Pre-commissioning and commissioning services
• Umbilical and riser testing and flushing
• Nitrogen dewatering and FCGT (Fill, Clean, Gauge & Hydrotest)
• Subsea pumping and testing units
• Assist in pipeline engineering scope including calculations, testing, integrity, and system readiness
• Support tendering activities including technical evaluations, cost inputs, and proposal development
• Interface with clients on technical delivery, with exposure to business development and tender support
• Ensure compliance with HSE, quality, and operational standards at all times
• Support preparation of technical proposals, project documentation, and execution plans

Requirements

• 10+ years’ experience within subsea / pipeline / pre-commissioning environments
• Strong technical understanding with a willingness to be hands-on
• Dewatering with Nitrogen Membrane spread and Coil tubing experience would be ideal.
• Experience in tendering, technical calculations, and project execution
• Good knowledge of the local Malaysian supply chain and vendor landscape
• Project execution experience in Indonesia is an added advantage
• Good communication skills with the ability to engage clients and stakeholders
• Exposure to business development or client interaction is an advantage
• Fluent English (spoken and written)

Profile

• Ideally, a technically strong candidate with an outgoing, client-focused personality, capable of building and maintaining strong customer relationships

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Role Summary:
This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.

Job Responsibilities:

1. Business Process Mapping & Optimization
• Gain a deep understanding of Customer Service workflows and operations within the Client Experience department
• Map out existing manual processes, identifying inefficiencies and risk points
• Design standardized and scalable business processes and SOPs
• Define key functional logic, data fields, process nodes, and exception-handling mechanisms
2. Product Requirement Development
• Act as a bridge between Client Experience (Customer Service) and product teams to translate operational needs into product improvements
• Clearly articulate Customer Service workflows and requirements to product teams, ensuring accurate implementation
• Based on business pain points, produce clear and comprehensive Product Requirement Documents (PRDs)
• Transform manual processes into system-driven and automated solutions (e.g., rule engines, approval workflows, configurable tools)
3. Cross-functional Collaboration & Execution
• Work closely with product managers and technical teams to drive requirement reviews, development, and deployment
• Liaise with relevant product departments to improve system capabilities supporting Customer Service operations
• Track project progress, coordinate resources, and ensure timely delivery
• Participate in UAT testing to ensure features meet business needs and enhance operational efficiency
• Establish key performance indicators (KPIs), continuously track post-launch performance, and analyze data (efficiency gains, manpower savings, error rates, etc.)

Job Requirements:

1. Experience Requirements
• Bachelor’s degree or above; preference for majors in Finance, Economics, Information Management, or related fields
• At least 3 years of experience in product operations, business operations, Customer Service operations, or related roles
• Experience in fintech, trading platforms, payments, brokerage, or forex industries is preferred
2. Core Competencies
• Strong process mapping skills: ability to structure and standardize complex Customer Service workflows
• Product mindset: ability to translate operational/business problems into product requirements
• Strong communication and stakeholder management skills: able to effectively collaborate with Customer Service, product, and technical teams
• Project execution skills: experience in driving projects end-to-end from requirements to launch
• Data analysis skills: able to evaluate optimization outcomes through data
3. Technical/Professional Skills (Preferred)
• Experience in process automation, rule engines, or risk control systems
• Familiarity with PRD writing, Axure/Figma, or workflow diagram tools
• Basic SQL or data analysis skills are a plus
4. Personal Attributes
• Results-oriented with strong execution ability
• Logical, detail-oriented, and meticulous

Responsible for leading the overall administration and operations of the Pastry and Bakery kitchen, ensuring all pastry and bakery products consistently meet the highest standards of quality, presentation, and taste in line with management expectations. Oversees the daily operations of the pastry section, including production for outlets, staff cafeteria, and banquet/convention functions.

Ensures full compliance with food safety, hygiene, and service standards at all times. Drives innovation and creativity in all pastry offerings, contributing to menu development and seasonal creations that enhance the overall guest experience. Supervises, trains, and develops the pastry team to maintain operational excellence and consistency.

Regularly reviews and updates Standard Operating Procedures (SOPs) to ensure efficiency, consistency, and alignment with best practices.

Turn your passion for fine timepieces into a rewarding freelance opportunity!
Explore the world of luxury watchmaking and make a lasting impact on some of the world’s most prestigious horology brands.

About the Role:

As a Watch Brand Evaluator, you will immerse yourself in the luxury watch retail environment to discreetly assess customer experiences and provide valuable feedback that helps brands elevate their service. Whether you're visiting a boutique, exploring a product inquiry, or engaging with after-sales service, your insights help shape the future of luxury watch retail.

• Flexible Schedule – Each in-store visit takes around 20 minutes, giving you freedom to plan around your availability.
• Frequent Assignments – Perform multiple missions each month with globally renowned luxury watch and jewelry brands.

What You’ll Be Doing:

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the full client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Why Join CXG?

With a network of over 80,000 evaluators in 70 countries, CXG has helped leading luxury brands optimize their customer experience for nearly 20 years. Our mobile-friendly platform, CXG Live, allows you to manage missions, access resources, and submit evaluations anytime, anywhere.

Ready to turn your passion into impact?
Join our global community of watch collectors and luxury connoisseurs. Apply today and help shape the future of timepiece retail.

• Current customer of premium and luxury brands.

• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

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