Key Responsibilities
Quality & Data Analysis Support (40%)
- Assist in collecting, organizing, and analyzing field quality data (failure reports, warranty claims, customer feedback) from SEAP markets.
- Support the creation of quality performance dashboards and reports for regional stakeholders.
- Learn to use quality management tools and CRM systems.
Problem-Solving & Root Cause Assistance (30%)
- Participate in cross-functional investigations of customer-reported issues alongside experienced engineers.
- Contribute to drafting 8D reports and corrective action plans under guidance.
- Help document lessons learned and update failure mode databases.
Process & Project Support (20%)
- Support continuous improvement projects aimed at reducing warranty costs or improving customer satisfaction metrics.
- Assist in preparing materials for quality reviews with markets and partners.
- Help audit and improve quality documentation and processes.
Customer-Centric Exposure (10%)
- Participate (where appropriate) in customer call-backs or feedback sessions to understand real-world concerns.
- Learn how quality data translates into customer trust and business impact.
Who We Are Looking For
Qualifications & Skills
- Currently pursuing a Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
- Strong academic record with a keen interest in quality management, reliability engineering, or customer-centric operations.
- Analytical mindset with basic proficiency in Excel/Google Sheets.
- Excellent communication skills.
- Curious, proactive, and eager to learn in a multicultural business environment.
