在申请工作之前，请从本页右上角的选项中选择您的语言偏好。
在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。
职务描述：
Job Responsibilities
- Assists CS team with significant issues and escalations from clients.
- Builds client relationships through email, phone and face to face interaction.
- Develops excellent working relationships with customer and operational functions.
- Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
- Performance reporting – Extracts and analyses data from Maestro and other systems.
- Translates into appropriate and relevant reports.
- Understands and performs general CS duties where required.
Job Requirements
- Possess a Diploma in Business, Logistics & Supply Chain or related fields
- At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
- Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
- Customer-focused mindset with a strong commitment to service excellence and continuous improvement
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.
As this is an evergreen role with ongoing hiring needs, our screening and review process may take a little longer than usual. We appreciate your patience and encourage you to apply even if you don’t hear back right away - your application will remain under active consideration as opportunities open up.
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
