Lead Salesforce Developer - Service Cloud

3.1

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

India

Basic Qualifications

Bachelor`s degree in computer science, Information Systems, Engineering, or a related field
7+ years of hands-on Salesforce development experience, including demonstrated leadership or lead ownership
Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools
Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning
Proven experience managing Salesforce release cycles and driving feature adoption
Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models
Hands-on experience with API integrations (REST/SOAP) and event-driven architectures
Strong knowledge of platform performance optimization, scalability, and governor limits
Experience driving technical debt reduction and platform modernization initiatives
Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment
Excellent communication, collaboration, and problem-solving skills

Required Certifications

Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Service Cloud Consultant

Years Of Experience

Duties & Responsibilities

Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer-centric solutions
Translate Service Cloud capabilities (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
Hands-on Developer to lead end-to-end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices
Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
Drive implementation of key Service Cloud capabilities, including Omni-Channel routing, case lifecycle management, and automation frameworks
Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
Coordinate cross-team development activities, remove blockers, and ensure consistent sprint execution in Agile environments
Communicate delivery progress, risks, dependencies, and technical trade-offs to stakeholders and leadership
Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies

(ref:hirist.tech)

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