Location: Orchard
Benefits : Basic Salary + Allowances + Variable Bonuses +AWS
Working Hours: 5-day work week (inclusive of weekends & Public Holidays), rotating shifts (9:30am–6:30pm / 12:30pm–9:30pm)
Duties
Sales Operations & Business Performance
- Managed daily retail operations and executed business plans to achieve sales growth, profit, and inventory targets.
- Led sales floor activities, driving team performance to meet KPIs and enhance customer experience.
- Monitored sales performance, prepared budgets and management reports, and implemented action plans to improve results.
- Reviewed purchasing trends and collaborated with suppliers to optimize sales and stock performance.
- Oversaw stock management, physical inventory counts, stock movement, and shortage control audits.
Team Leadership & Staff Development
- Supervised, coached, and motivated sales staff and promoters to deliver high service standards and achieve sales targets.
- Conducted on-the-job training on customer service, selling techniques, product knowledge, POS systems, and grooming standards.
- Managed staff discipline, performance monitoring, and monthly roster planning to ensure optimal manpower utilization.
- Ensured adherence to company policies, operational procedures, and service excellence standards.
Customer Relationship Management
- Handled customer enquiries, complaints, returns, and credit approvals promptly and professionally.
- Developed and maintained a strong base of regular customers through personalized service and database management.
- Gathered and analyzed customer feedback to enhance service quality and shopping experience.
- Supported boutiques via Duty Phone assistance when required.
Merchandising & Market Analysis
- Implemented merchandising strategies to maximize sales productivity and space utilization.
- Analyzed fashion trends, customer demand, and competitor activities to recommend merchandise improvements.
- Assisted in sourcing, procurement, and vendor negotiations to secure favorable commercial terms.
- Supported online store initiatives to drive omnichannel sales growth.
Marketing & Visual Merchandising
- Planned and executed promotional campaigns, advertising initiatives, and in-store marketing activities.
- Collaborated with Visual Merchandising teams and vendors to optimize store layout, zoning, and product displays.
- Provided feedback on promotional effectiveness and digital marketing initiatives.
Compliance, Safety & Operations
- Ensured store cleanliness, safety, and security standards across sales floor, fitting rooms, and stock areas.
- Enforced safety procedures and handled shoplifting incidents in coordination with security personnel.
- Managed logistics documentation, renovation submissions, and coordinated meetings between suppliers and M&E teams.
- Performed additional duties as assigned by management.
