About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.
About our client
Our client helps medical practices grow and scale by delivering exceptional patient experiences through cloud, data, and AI technologies. Leveraging deep clinical expertise and rich datasets, they build intelligent software that simplifies and automates clinical workflows. Their solutions improve operational efficiency while supporting high-quality patient care. With specialty-specific EHR, practice management, revenue cycle, and analytics platforms, they address the full needs of healthcare providers. Patient engagement, payments, and marketing tools further enhance practice performance. Today, they are trusted by over 40,000 providers to achieve clinical and operational excellence.
As a M4 Manager IV, Customer Engineer, you will be responsible for...
- Forecasting financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
- Identifying and pursuing service agreement business in conjunction with marketing and sales.
- Managing start ups in terms of time and cost requirements. Managing local inventories and RMA procedure.
- Maintaining DSO according to goal. Manages systems start up and warranty cost under reserve.
- Ensuring customer satisfaction with Company service and system performance.
- Interviews, hires, and trains customer engineers as necessary to support regional business.
- Ensuring employee satisfaction through:
- Communication of business progress and all related action.
- Setting goals and controlling achievements.
- Establishing training and career development plans.
- Ensuring the appropriate safety practices among customer engineers.
- Developing CE skills. Spoting and developing managerial/other specialist talent.
- Ensuring employee satisfaction through:
- Escalating system downs according to valid escalation procedure, to ensure earliest possible return to service. Reporting in a timely and accurate manner as required.
- Achieving guaranteed up time and other parameters as sold to customers.
- Promoting quality improvement processes to:
- Reducing cycle time
- Driving continuous improvement of technical performance
- Empowering the work force
What you already have...
- 10–12+ years experience
- Managing teams of 8–10 engineers/technicians
- Strong semiconductor customer engineering background
